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M C Helper

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M C Helper Reviews (61)

I have received your request from the and am happy to address your concerns.I understand that folks calling and asking to log in to your computer can be somewhat intimidating and scaryI assure you, we are a legitimate company and have been in business for years, having helped over 25,
customers in four different countries.Please understand, the welcome email you received from me was a legitimate oneI was a very inexperienced computer/internet user and continuously had trouble with bothI assumed if I were having issues, so would a lot of other peopleMCHelper was actually started to help people like me.As far as MCHelper having access to your computer without your permission is simply not accurate. We use a very large and well known third party company to grant both you and us the access to each other. We can only connect to your computer if you give us permission and input the "password" provided to you.We also, for security reasons, do not allow our agents accept any personal or payment information. Actually, when you checked out, you were actually routed to Visa directly to input your information. Once Visa verified that it was you, they authorized the transaction and then sent you back directly to usThis is a program offered by Visa and we had to fill out an application to utilize this program. Visa and MasterCard offer this and will not allow "scammers" to be part of this program.I am happy to refund your money, if this is what you would likeI just wanted to answer your concerns directly so there was no misunderstanding or confusion.Please let me know if you would like a refund or if you would like for us to continue to helpHave a great day.Thank you for your time, consideration and business

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 I would like to be refunded as I was so distraught that I took my computer to be checked, also I am still unsure that I believe all this to be true, the men sounded unprofessional and overseas scamming, I would never allow this to happen again.

This was a good experience. IT gave me confidence that the problem was fixed whilst I was on the phone.

I am very grateful to [redacted] for all the hard work he did for me. My issues were resolved.

The M C Helper technical people helped me reinstall the Microsoft Solitaire Collection after it was inadvertently disconnected. The technicians were professional in their work and diligently proposed improvements until the application was successfully completed. Sincerely, [redacted]

I am happy with the services.

Your team were very helpful. I really do appreciate the kind help and support. [redacted] was very quick and patient with me as I was getting frustrated. [redacted] was also very kind .Thanks again.

I am happy with mc helper for service I have received from them

the MC helper tech correct the problem of not being able to access my

email accounts

mc helper is exactly a helper

I am extremely pleased with your helpers!

thank you, thank you , thank you.

My hotmail account was compromised. I purchased the services of McHelper for one month. It took them over an hour to "clean" my account and set up the monitoring service. I did not have any email problems during that month. When I tried to stop my service, I was on the phone for over 45 minutes and spoke with 7 different people. None of them spoke good english. They just kept repeating what I was saying. I had difficulty getting my passwords reset. You are forced for the month to only use the McHelper passwords they put on you account during the cleaning process. I would not recommend McHelper. They are too difficult to deal with and untrustworthy. The price you are charged is not worth the hassle.

[redacted] has been very helpful,patient, and knowledgeable about getting my emails logged into my cell phone succesfully

[redacted] and [redacted] with mc helper costumer service did a very good job helping me with my questions and concerns . my worry's for today are finished!

I have received a lot of help with kindness and patience from [redacted] which helped me in a very difficult time I was 100% happy with the help [redacted] provided.

thank you very much an excellant service

I would like to thank you for your help.

thank you so much. you are life savers!!

happy with serviec [redacted]

I have no complaints what so ever the chaps at mchelper are very helpful indeed I would recommend them to everyone

The service was excellent and very professional eve

Thanks very much to all

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Description: Computers - Networks

Address: 3218 NW 27th Ter, Gainesville, Florida, United States, 32605-2221


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