M Hawker & Son Pump Sales Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business sent me a replacement.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Customer asked for GoPro hero5 battery instead of the back ordered [redacted] GOPRO THE HANDLER FLOATING  We offered: The Green Extreme rechargeable battery SKU# [redacted]  or the GoPro rechargeable battery SKU#[redacted] He did not confirm which one he wants! He never replied, rather just filed this complaint with the Revdex.com. The Kit he order came with this Go-Pro promo of a Free [redacted] GOPRO THE HANDLER FLOATING  Promo items can’t always be swapped out.   I do see that we already shipped this to him on 09/**/17 which he already received on 09/**/17   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the code is indeed working now. They must have fixed it. Case can be closed. Thanks
Sincerely,
[redacted]

Amazon order# [redacted] was for a SKU: [redacted] MFR: [redacted] Canon imagePROGRAF iPF670 24" Large-Format Inkjet Photo Printer, Dimensions (H x W x D)= 20 x 39 x 27" , Total shipping Weight 147 Lbs. (He also purchase this was a stand SKU: ICAPSST26 MFR: [redacted] shipped separately with a shipping weight of 36 lbs)Total order $1295.99 We advised him from the start, on 5/**/17 that since this is not defective (as customer himself confirmed to me as well) that we do not accept printers back one the ink has been installed and included a link to our return policy [redacted] which it list this as well as “Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories.” This printer is a Large-Format Inkjet Photo Printer and is packed in the manufacturer’s box with plenty of packaging material to insure undamaged delivery.Unfortunately he has thrown out this box so there is no way to insure proper packaging to ship this back to us and guarantee that it arrives back to us undamaged.If this were to be returned to us and arrive Damaged, there would be nothing we can do with this, it would be pure garbage.Under these circumstances, we cannot authorize this return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response given by the retailer is completely unacceptable.  As a former retail manager (18 years) I do understand that mistakes happen.  Any legitimate retailer would make good on their advertisement regardless. As you can see in the attachment, the ad is as clear as day and made for shoppers like myself to want to purchase this item.     Best regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I'm sorry but I really cant tell what happened here.We do have Flex Shopper as a payment method on our web site. We receive many orders daily from many of our customers using this payment methodI cant imagine how/why they would advise him not to got thru our website. I've never heard of this. Did we not have the item in stock? Please call me. I called you  and left a message,Leah ###-###-####

Revdex.com:Although as of Monday, ** September 2016, I never received a response from Adorama to my Revdex.com complaint, the last email ad I received from Adorama

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Adorama advertised that adding a second item will save me $50. As I was completing my purchase, there was option to save "additional $50 bundle savings". So if the flash light with the transmitter is $399 and for another $349 if I only get the flash light without the transmitter, where is the savings of $50? Is this not false advertising? Also, when I search for the SKU of the $349 item, the website had a free small manual on camera flash light listed on it. Please refer to the screen shots of my order confirmation. It clearly lists 4 items.Also, see the email from Adorama rep regarding the shipping "Shipping charges are non refundable". I got a free shipping label after I told them I was going to complain and write a review on [redacted] about their false advertising.
 
 We understand that you prefers to return the order.At Adorama, we strive to make our customers return process hassle free. As all returns must meet our guidelines, please review our full Return policy carefully. [redacted]No RMA number is needed to return an item. Please include a filled out Return Merchandise form along with a copy of the original invoice.  Please indicate on the RMA form the reason for the return and what you would like to have done (exchange, refund, etc.)  The RMA form can be found at:<removed link>Returns must be made within the time limit specified in our return policy.  Returned products must be in brand new condition and have all original manufacturers packaging, materials and accessories. Securely package the product you wish to return within an outer shipping box.  Do not write or place shipping labels or stickers on the manufacturer’s packaging.Shipping charges are not refundable.  Ship the package back freight prepaid, to: Order Processing[redacted]
[redacted].An email confirmation will be sent to you once the return is complete. Please allow 2-3 business days after we receive the package for your return/exchange/refund to be processed.Thank you for shopping with us we appreciate your business.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer [redacted] placed his order online on 03//**/17 IntOrd# [redacted] for a DJIMP - DJI MAVIC PRO WITH REMOTE CONTROLLER $999.00 to be shipped to another address other that his billing address, to:[redacted]
[redacted]
[redacted] This package was...

delivered as address and signed for (it was not just left at the door) Customer requested to ship it here and it was delivered here.  He filed a case with [redacted] and was refunded back in July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
They told me basically I was out of luck. If I didn't have the original box I couldn't s ship it back. I didn't realize the box was worth $1200, while the printer is worth nothing apparently.  I offered to ship it back and pay for a small restocking fee as I understand this is an unfortunate event for both parties. They have no care to work with me. I couldn't make anything happen, I just hope others learn of their unsatisfactory policies and choose to not do business with them.  I don't know what else to do at this point.  I for one, will not be doing business with these guys anymore.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

IntOrd#: [redacted] (Ord# [redacted]) 03/**/17[redacted] ###-###-#### [redacted] requested his package shipped to him at a different address rather than to his billing address (Perhaps he is not home during the day to receive packages so he had it shipped to a friend/relative) [redacted]
[redacted]
 His package was shipped/delivered/received as addressed: [redacted] My mistake. The notes in the order was not clear. It stated (or so I understood) in reference to the [redacted] Chargeback “Not Received”, that [redacted] sided with the customer and therefor that would be refunding him.I just double checked with our claims/chargeback team and they logged onto [redacted].Correct. [redacted] did not refund the customer. They accept the POD as proof that the customer DID receive his package and therefor did not approve the claim. No refund was issue to customer by [redacted] and No refund can be issued from Adorama.Package was delivered/received. He did call Adorama yesterday 10/**/17 and spoke with [redacted]We advised customer to contact [redacted] directly. As per customer, he already contacted [redacted] but that [redacted] said the dispute was not approved. We advised customer to contact bank directly.         The [redacted] chargeback was opened as Non Receipt. If [redacted] has this claim as Fraud, then perhaps [redacted] marked it as Fraud. (Customer trying to get his money back even though his package was delivered as addressed. We cannot issue refund being that the Package was delivered/received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Internet Order Number: [redacted] / New York Revdex.com complaint #[redacted]International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. Adorama has no control over these charges and cannot predict what they might be.If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.These fees were deducted from us by [redacted]. In the meantime, customer filed a dispute with PayPal and they have completed their investigation and decided fin avor of the buyer.Customer was refunded in full $229.74

I just emailed [redacted]. I also called cust and it did work for him!   Complaint ID #: [redacted]   [redacted]
[redacted]                   
[redacted]...

**                 
[redacted]      
[redacted]  [redacted]   His $250.00 Gift Certificate was used on IntOrd#: [redacted] for the CANON*EOS REBEL T6 W/18-55 & 75-300 199.00 and $51.00 still avail on this GC He can enter it online by: Do you have a gift card or promo code? The coupon code IS still valid online (I tried it myself and it works)                      Leah R. Customer Service Manager | Adorama Inc
[redacted]

Revdex.com:  The business has resolved my issue before the Revdex.com has received a response from the Business.  I would appreciate it if my case was not disclosed publicly and closed as the business in concern has rectified the problem.
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, 
[redacted]

[redacted] IntOrd#: [redacted] / Ord# [redacted] Date 06/**/17 For a MSIGP62MVR - MSI 15.6"FHD IPS GAMNG NOTEBK I7 6700H $969.00 Shipped 6/*/17 via US [redacted], delivered 06/**/17   [redacted] is not the email address on this order but rather [redacted] This...

order was placed they [redacted]   As on our [redacted] listing [redacted] Under Return policy, we did/do indicate that a 10% restocking fee may apply   He wrote to us on Jun ** The buyer ([redacted]) created a return ([redacted]) Reason for return Doesn't match description or photos Comments This laptop was incompatible with the gaming software I was trying to install due to the fact that it has both an NVIDIA graphics card as well as a built in Intel graphics card.   We then asked him on Jun ** Hello, I am sorry to hear this item did not work out for you. Can you please confirm if the actual unit is defective or if the game used is not compatible? Can you provide the compatibility specifications for the game used? Thank you.   To which he replied: Hello, To the best of my knowledge, the unit itself is not defective. Here are the remarks from the professional I hired to install the software (and see photos attached): SUBJECT: Computer does not meet the specs for running Cygnet The MSI gaming computer that you dropped off has two graphic cards. 1) Intel graphic card 2) NVIDIA 1060. There are 3 Games That don't work with this configuration. They require an older NVIDIA driver IF there is an Intel graphs card also present. They don't make old NVIDIA driver for 1060. So it needs to be a computer that just has the 1060 and no Intel Graphics card. You need a computer that only has only NVIDIA 1060 card no Intel integrated graphics   We advised him on Jun ** Hi, We appreciate the information. Please note that this is considered a remorse return and return shipping is the responsibility of the customer. This unit is also listed with a 10% restocking fee. Please confirm you agree to the terms and I can either provide you with a label and we can deduct the amount from your refund OR you can return the item and provide us with the tracking details and we only deduct the restocking fee upon processing. [redacted] Thank you.   He replied: Ok I understand. Can you send a prepaid label and deduct it from the refund? How much is your prepaid label.   July *: We informed him: We can either have [redacted] send you a label by approving the return and deduct that amount (we are not sure how much it would be) OR we can send you a prepaid [redacted] and deduct $12.30.   Jul **: He replied please send me a label and deduct from the return amount   On 07/**/17 Our returns department received this processed his refund less the 10% and less the shipping 10% of 969.00 is 96.90 Shipping           12.30                     109.20 was deducted from the 969.00 for a total refund of $859.80 as he agreed.