M & M Concessions

Dear Mr [redacted] , You place the order on February 29th and we completed the shipping process on March 2nd when you received your emailThe email is generated when we process and close the orderI cannot tell you why there was a two day period before UPS showed the trackingOnly UPS can do that it is out of our controlI tracked your package today and you should receive it tomorrowBest regards, [redacted] Ronco Holdings, Inc.Customer Care Director

Complaint: [redacted] I am rejecting this response because:I called RoncoThey said they sent the money to my credit card and my card accepted itFirst it was my debit card not a credit cardSecond, my bank has nothing showing the money was put backThey need to realize in this day and age there is online bankingThey need to come with a new lie for the modern timesI apologized for the grouchiness but I'm tired of them lying to meI just want my moneyThank you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I would like the case to stay open till my account is credited Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Hello Ms [redacted] , I apologize that I didn't respond sooner, I think the original email got lost in my inbox.Ms [redacted] , I can send you UPS call tags to have our product sent back but I cannot send them to pick up at your doorWe do not have that service available with UPSThe best thing I can do for you, is to issue a full refund and you can do whatever you would like with the knives you ordered.Best regards, [redacted] Customer Care ManagerRonco Holdings, Inc

Hello Ms [redacted] , We apologize for the delay responding to your emailsWe do recommend our customers returning to the stores or place they purchased their productsWe should also know that they have a limited return policyWe entered order [redacted] for a new replacement of the Veg-O-MaticThe UPS tracking number is [redacted] and shows to be delivered Friday, April 22, Best regards, [redacted] Ronco Holdings, IncCustomer Care Director

Hello Ms***,Ronco policy is to refund customers as soon as possible after the return of the product to our warehouseWe ask customers to allow to weeks for the refundYour product was returned to our warehouse on October 14th and a full refund of what you had paid was issued on November 2ndThis date is when we initiate the refundIt must go through our operating system then it goes to the credit card companiesThe entire process takes a few days We have no way of knowing what length of time it takes your credit card company to put it into your accountYour order was on a installment plan and you had only paid the first installment, therefore, your refund was $104.38.Best regards, [redacted] Ronco Holdings, Inc[redacted]

Hello Mr***,I have listened to your phone order number [redacted] and looked at our internal order [redacted] .You paid for each piece sets of Six Star knives, each slot blocks with discounted shipping, each Ronco Rocker and since you paid with one payment each free set of steak knives You received the discounted shipping for the blocks since you purchased blocksYou were offered the Ronco Rocker and only wanted one but they discounted the shipping on of the piece sets of knives to offset the cost of the RockerThe total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received Ronco Rocker and extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your callI have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with Steak knives for $plus $for the shipping and handling.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager

Hello Ms***,I apologize for the delayI noticed all your contact was with the support site emails and not a call to our customer service lineDuring the holidays we do get behind on the emailsWe have also had some changes internally within the customer care department that has slowed our response time and of course year-end inventory that shut down our shipping for a little over a weekI will be happy to send you a brand new Pasta maker to the address listed on your complaintI have entered order number [redacted] it will ship next week from TexasI have entered your email and you should receive an email when the replacement order shipsBest regards, [redacted] Ronco Holding, Inc[redacted]

Hello Ms***,Our warehouse receives the returned packages and opens them once per weekThey send the paperwork to customer care and customer care will enter a replacement orderThe checks for the shipping go to accounting and we hold the order for weeks to allow for the checks to clearOnce the order is released the warehouse will work all the small orders at one timeThen they are picked up by FedEXYour order was in our system ready to be shipped but not waiting for FedEXThe day you filed this complaint you were told that we would make every effort to make sure your order was shipped the next dayAnd it was shipped FedEX on May 17th and it shows delivered to you on May 20thYes, your order did take a little longer than it should have and we apologize for the delay.Best regards, [redacted] Customer Care Director

Hello Ms***, I have looked up your information and we received your knives that needed to be replaced in our Customer Care department on March 29, When we receive replacement requests with a check we hold the orders for weeks to allow the check to clearYour order was released to ship April 13, The Lifetime Warranty states that we will replace the damaged knives for the shipping and handling fee of $It does not state the knives will match the exact style you originally purchasedWe reserve the right to change manufactures and change the style of the knives at any timeNormally a full set of replacement knives would cost $for the shipping & handlingIn your case we would have deducted the amount of $that you had paid and you would pay the remainder shipping of $to receive a new set of knivesWe did make errors in shipping the correct knives you originally sent to usAll the other knives were pulled by our warehouse and sent as directedThe issue was that they did not match your setEach time we shipped within a few days and made an effort to make it right by offering a refund, no charge replacements and a Ronco Rocker for your inconvenienceThe last time your replacements were shipped customer care went to the warehouse and went through the knives to match your pictureI show your order was delivered to your office dock on September 9, If you send in knives in the future, the style may not match your existing set.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meI will await an email and delivery of my package from the companyUntil then I will not be satisfiedThe company has stated they sent it to the wrong address twice, whos to say that is factual Regards, [redacted]

Dear Mr [redacted] , You are absolutely correctIf we tell you we will warranty it, we willYou called the customer service on September 17th and we called you back on September 28thWe were shocked that our customer service told you that there would be a full warranty on your purchase from a yard saleThe reason we wanted the name was to make sure that the error was not repeatedWe fulfilled your warranty for the heat shield the way we do all of our warranties; we send you the missing part (heat shield) and you pay for the shipping and handlingWe do not warranty the shipping only the partYour heat shield was ordered on September 29th and was shipped on September 30thThe UPS tracking number is [redacted] and is scheduled to arrive tomorrow October 6thBest regards, [redacted] Customer Care Director

Hello Mr***,I apologizeI thought that I had taken care of the refund and did not enter it in the systemI have initiated your full refund of $Your refund will go through our system and then through the credit card systemYou should receive the refund very soon.Once again I apologize for the delay and the inconvenience this was my error.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager

Dear Ms [redacted] , Even though the product was signed for on September 19th the office staff must wait for the paperwork to come from the warehouse to make the refundsI cannot tell you how many times a customer calls Ronco telling us that they did not receive the product when tracking shows it was deliveredThe warehouse receives lots of products each dayThey go through the returns approximately once a weekWith this being the end of the month there is a cut off of return paperwork to allow for the month end accounting processesI pushed through your refund without the required paperworkYour refund was entered into our system on 9/26/and approved and sent to your credit card company on 9/27/I cannot tell you how long your credit card will take to issue the refundThe authorization code for the refund is: Best regards,Lynn AndersonCustomer Care Director

Hello Ms [redacted] ,I can appreciate your apprehension but disagree with the comment "Who's to say that is factual"I have been very honest with you Telling you exactly what we did wrong on your order, which was only sent one timeThis will make the second time and I double checked the address myself You should have already received your tracking information from UPS, but if you have not, I have attached a copy for you here.Best regards, [redacted] Ronco Holdings, Inc.Customer Care Manager

Dear Mr [redacted] , On our website we offer plans for purchasing the knives The default plan on the website is the payment plan and the customer must choose which one they would likeYour order came in as the payment planI have attached a pdf of what that area looks like on our websiteIf you were over charged, please submit documentation so that we can correct this issue Best regards, [redacted] Ronco Holdings, Inc Customer Care Director / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have not received the refund yet I appreciate the business response to the Revdex.comBut for Me this matter is unresolved till I see the money credited to my account as I requested initially Regards, [redacted] ***