M & M Concessions

Dear Ms***, Ronco sincerely apologizes for the errors that were made taking care of your warrantyI cannot say why it took from August 24th until October 27th to return your callAny reason at this point would be speculationWe apologize for the delay of this response [redacted] , who took your call, did exactly what we do for any warranty on our rotisseriesShe asked questions to make sure we fix the problem correctly the first time, if possibleI know these questions may seem annoying but they are necessaryOur system has several options to enter an order and [redacted] picked the one to have the product paid in full instead of just the shippingWe warranty the part replacement not the shippingShe intended to initiate the full refund, including the shipping on December 12th but this requires and extra step that she failed to completeIt was an honest mistake [redacted] was out of the office on business the week of December 5th through December 8thThis is why you were called on December 12th [redacted] made an honest mistake entering your order and apologized with her explanation to you when she called you on December 21stWe immediately issued the full refund to your credit card, which is why your chargeback was deniedWe try to not make these types of errors but sometimes they slip through and we strive to correct them as soon as we canOnce again we apologize for the inconvenience and errors that were made handling your warranty Best regards, [redacted] Ronco Customer Care Director

Dear Mr***, We are sorry to hear you did not like your Pasta MakerPasta can be variable, if the dough is too sticky you have to add more flour and if it is to dry you need to add more liquidWe do not know why the credit card would not process through our system and even consulted the accounting department to make sure customer service was putting in the information correctlyThe person you spoke with did turn you check request into the accounting departmentShe entered the notes into your order for the check request January 27th and informed you that the process could take to weeksThe week time would be the end of MarchI have attached a copy of your check which was put in the mail this afternoonBest regards, [redacted] Ronco Holdings, IncCustomer Care Director

Hello [redacted] ,I apologize for the delay of your warranty part and will send it right awayI have the address from your orderI am not sure if you need anything thing elseI could not see the attachment with the desired settlement request.Please respond and I will make it right.Best regards, [redacted] Ronco Holdings, IncCustomer Care Manager

Hello Mr***, I have reached out to you through our support ticket system and clarified that you need a single timer knobI have sent this to the warehouse for them to ship UPSI gave them your email address so that you would receive an email when it shipsWe apologize for the delay in our responsesYour request was put under a regular order not under a warranty itemWe are currently behind on orders due to lack of inventoryBest regards, [redacted] Ronco Holdings, Inc Customer Care Director

Complaint: [redacted] I am rejecting this response because: Ronco was paid twice for the two sets of knives- once lump sum when ordered and then (3) separate $installmentsYour company is very deceitful and underhanded- I can only imagine how many other customers have been taken advantage of like thisI am still requesting a refund of $X for a Total of $ Regards, [redacted]