This is a long story, so the short version of it is just this: during Thanksgiving weekend, the Levi's store suffered a malfunction that would not let them finalize credit or debit card chargesI was told the malfunction was nation-wideI ended up being charged three times for the same version on November 28th, and then once more on November 30th when the manager was pushing through my refundsThe long version: On the morning of Black Friday, the card readers were all malfunctioning at the Levi's store in Ala Moana Shopping Center in Honolulu, HIAccording to the manager at the time, this happened in multiple stores nation-wideThe manager proceeded to swipe both my credit and debit cards multiple times while guaranteeing me that none of these charges were going through, due to the malfunctionFast-forward to half an hour later when I check my accounts and see three pending charges for the same purchase from Levi's store Ala MoanaI pointed this out to the same manager and he assured me that the two pending charges on my credit card would not be pushed through because there was no receipt (due to the malfunction) with my signature on itI ended up receiving a hand-written receipt as I prepared to finally leaveDue to the pending charges question, however, I left them my phone number and name and the manager gave me his, as they would be "checking everything once the system was back up"Fast forward to Monday mid-morning, when I recheck my accounts and see that I have indeed been charged three times for the same purchase at Levi's store Ala MoanaI immediately called the shop and asked for the original manager (lets call him Manager 1)Instead, Manager apologised profusely and assured me that the problem was being looked into and that they were scheduling the refunds with customers for Tuesday - and "what time would you like us to call you tomorrow?" I replied, "am will do fine." As a final question, Manager asked me who I had dealt with on Monday and left my number with as, in her words, "(Manager 1) was definitely supposed to get in touch with youI will speak to him about this." Once again, fast forward - to Tuesday at 4pm, when I had to call Levi's store Ala Moana because no one called meI get Manager As you can imagine, I was deeply into irritated at this pointManager 1, either sensing that and/or not caring, decided he was above apologies, despite the fact he was involved in this from the beginningI have never been more annoyed at someone in customer service not giving me a placating apologyI would have taken an insincere apology at this pointInstead, Manager asks me who I had spoken to the day before because, in his words, he "was never informed (he) was supposed to call customers for refunds." The finger pointing between both these managers was not appreciated, nor did it go by unnoticedBut he initiates my refunds over the phoneWhile I give him the account information for both my cards so that he can refund two of the three charges, I absent-mindedly check my accounts on my computerYou can imagine my surprise when I see a brand new pending charge (that brings us up to four charges) on my credit card statement for November 30th from Levi's store Ala MoanaIn complete shock, I asked Manager (still on the phone) if he had just charged me againHe didI called my bank immediately after to verify thisFollowing this, I called the Levi's store customer service helpline listed on the website [redacted] was aghast and an avid listener to my whole story so farBut otherwise, [redacted] only advice/action was to tell me I needed to talk to corporate and/or the HR department and gave me the directory number to do soThanks, ***A day later (this would be December 1st) during business hours, I called the number [redacted] helpfully gave meI gave an employee from HR the whole story, while she took notes and assured me she would pass it on to the relevant department and that I would receive an e-mail from them in the 24hrsI gave her my email and carried on with my dayIt is currently December 7thI have received no e-mailLiterally every level of the Levi's organisation made available to its customers handled this terriblyThey were not pro-activeThey did not follow upThey did the bare minimum with, frankly, some attitudeAnd, overall, I think they took a very casual approach to overcharging their customers
07-09- [redacted] Levi Strauss & Company [redacted] RE: Consistency with Sizing Hello, I just purchased a pair of shoes, The Arklow Black in size I bought as some time ago I purchased the Catalina in size I bought the Arklow in size as the Catalina was size and it fit very wellSo naturally I picked the Arklow in size The Arklow in size is a bit bigger/looserI paid for the shoe through [redacted] I got it and it seems a little big so I went back to [redacted] to order the and compare and send back the one that did not fitNow [redacted] has raised the price to This is a big differenceI cannot find the shoe anywhere else on the internet [redacted] says it is the last one leftI would expect that your sizing would be consistentSo here I am stuck with a shoe that may or may not fit best as I cannot compare with the other oneI would like to know your take on the fact that the sizing among your shoes
I bought an $e-gift card on Dec.19th as a Christmas gift to my sister (order# [redacted] ) I called Levi's customer service on the 21st of Decinquiring about the status of e-gift card, and was told that the recipient would be receiving the e-gift card within 48hrsGiven 48hrs would still fall before Christmas, I agreed to wait for hoursI called up the e-gift card recipient on the Christmas day, to see if they had received the and they mentioned they had not yet received the gift cardI was very frustrated and disappointed that the recipient did not receive the e-gift cardThe recipient was looking forward to this Christmas gift and because of this delay this is the first year the recipient (my sister) did not receive her Christmas giftUpset and frustrated I called the customer service folks again on the Dec.27th inquiring about the status of the e-gift card, not to mention it's been more than days since the initial order was placed, and over 48hrs from Dec.21st when I w
Below is my story about Levi’s Online, one pair of jeans, and total incompetenceThe boldface in the chat exchange I added because I was madI still amOh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great ***! Have a good day!” Dear Levi's I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXXOh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the numberAll of these numbers are for one pair of jeans I ordered online on March and have yet to receiveWhen I called about the first order, a pair of Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you)She canceled the order then told me I would have to pay full price for the jeans but could get a percent discount, which I tookBut why didn’t she just fulfill the order since the discount and the sale price were practically the same? No matterI waited for a confirmation email on the second order which never arrivedWhen I called again, the phone operator offered me a discount which I took, then said I’d hear from you within hoursThat didn’t happenSo I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravatingWhat else is disappointing is that you’re a San Francisco stalwartAs a bay area resident, that bums me outSystem: Thank you for contacting Levi’s® Live ChatWe will be with you in just a momentMe: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several timesI was supposed to hear this morning about the status of my orderReference number is XXXXXXXWhere are my jeans? System: [redacted] *has joined this session! System: Connected with [redacted] *Your reference number for this chat session is XXXXXXXX [redacted] *.: Hello [redacted] *.: I am [redacted] Me: Hi ***What's happening with my order? [redacted] *.: Please hold while I bring up the number and lookI am sorry, Me: What's going on? [redacted] *.: I am sorry, please hold 2-minutes while bring your order upMe: I've been holding for five minutes now [redacted] *.: Can you verify that number for me [redacted] *.: I am sorryThe computer system is running slowIf I could I would certainly change that, [redacted] *.: Never mind, I am using the order number [redacted] *.: There are several notes on this order, I need see what is going on [redacted] *.: Okay so you talked to somebody yesterday at 4/it appears the your order is being looked at by corporate waiting to an updateMe: Actually it was TuesdayWhy is this taking so long? [redacted] *.: 4/19, and 4/there are notes [redacted] *.: Please hold while I attempt to speak to a supervisorIf I am unable to reach 1, I recommend you call and speak to someone directlyMe: This is terrible [redacted] *.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for? Me: What is the problem????? Read the notes! That's your job!!! [redacted] *.: Please hold ***, 2-minutesI am currently waiting for a supervisor to see if they can assist youHowever, it has already been directed to corporateMy name is ***There is no "A" in my nameI've been holding with you for about minutes nowForget itThis interaction has been copied and I'll talk to somebody higher up
I had an issue with an undelivered order, where I was even charged, not informed for a whole week(Actually until I asked) that my order did not go through and will not arrive, never shippedBy the time I realized I was not getting my items my size had sold outI asked ***`s to price match due to the inconvenience and [redacted] emailed me that they will price match and that I had to call to place an order and give the agent the ref*, which I did today twiceThe agents said they had no way of looking up this reference number and could not do what [redacted] states in his emailHaving spent roughly hours on the phone from the beginning, the part where they could not identify what was happening with the order, I now demand these jeans to be absolutely freeI am being given the runaround and it`s just got to the point of pure rudeness
I have not received [redacted] website order [redacted] as of 01/12/ I contacted times via CHAT and was dismissed unprofessionally and without resolutionI was provided the tracking number only I want my order or my money back I reached out via phone times and connected to a rude supervisor named ***Since then, she asked her call center to block me from contacting a supervisor to resolve the issue I want my order or my money back
I ordered a denim jacket from the merchantI called into their customer service line and they recommended that I get a larger size since they said their jackets run smallWhen it arrived it was too bigI went to their online chat where I was advised to ship the jacket back and then call I to customer service so they could ship out a new jacket at the same priceI had bought the jacket on sale for a 40% discount which they are no longer offeringI shipped the jacket back as I was instructedWhen I called to place the replacement order they told me that I was completely misinformed and they would not be offering me any kind of markdownI waited for a supervisor to come on the line and was told the same thingWhen I mentioned the Revdex.com they immediately told me that they would have to disconnect the call and hung up on me
I have not received *** website order *** as of 01/12/
I contacted times via CHAT and was dismissed unprofessionally and without resolutionI was provided the tracking number only
I want my order or my money back
I reached out via phone times and connected to a rude supervisor named ***Since then, she asked her call center to block me from contacting a supervisor to resolve the issue
I want my order or my money back
In January I bought four pairs of Levi’s jeans that were labeled x Two pairs turned out to be x One pair turned out to be x Only ONE pair turned out to be x Apparently, Levi Strauss no longer does quality control
I returned all three pairs of jeans from order #*** with UPS tracking number ***The return was delivered on November 26th to the businessOn December 6th, I contacted Levi's online chat about the status of my refund and the person informed me that he created a case number for me (*** and that within 1-business days my refund would be processed to my original form of payment (***)On the evening of December 10th, I contacted the online chat again about my return and this Levi's representative informed me that it would take another 3-business days for my return to be processed (so, about business days for them to process a return and issue me a refund - what?!)I told the representative that my online account states that the three items in the order were returned on November 26th and that it takes days for the refund to be processed, and that their returns policy says business days to process returns or during the holiday season"***" inf
I return a pair of pants I bought online that were damaged and they charged me for the return $that they had promised over two months I would receive my $everyone promise me I would recive the refund 2months later still have not received it and times called in to hear the same sob story it have to go through corporate officeit seem they like to keep all the money
I bought an $e-gift card on Dec.19th as a Christmas gift to my sister (order#***) I called Levi's customer service on the 21st of Decinquiring about the status of e-gift card, and was told that the recipient would be receiving the e-gift card within 48hrsGiven 48hrs would still fall before Christmas, I agreed to wait for hoursI called up the e-gift card recipient on the Christmas day, to see if they had received the and they mentioned they had not yet received the gift cardI was very frustrated and disappointed that the recipient did not receive the e-gift cardThe recipient was looking forward to this Christmas gift and because of this delay this is the first year the recipient (my sister) did not receive her Christmas giftUpset and frustrated I called the customer service folks again on the Dec.27th inquiring about the status of the e-gift card, not to mention it's been more than days since the initial order was placed, and over 48hrs from Dec.21st when I w
Below is my story about Levi’s Online, one pair of jeans, and total incompetenceThe boldface in the chat exchange I added because I was madI still amOh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great ***! Have a good day!”
Dear Levi's
I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXXOh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the numberAll of these numbers are for one pair of jeans I ordered online on March and have yet to receiveWhen I called about the first order, a pair of Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you)She canceled the order then told me I would have to pay full price for the jeans but could get a percent discount, which I tookBut why didn’t she just fulfill the order since the discount and the sale price were practically the same?
No matterI waited for a confirmation email on the second order which never arrivedWhen I called again, the phone operator offered me a discount which I took, then said I’d hear from you within hoursThat didn’t happenSo I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravatingWhat else is disappointing is that you’re a San Francisco stalwartAs a bay area resident, that bums me outSystem: Thank you for contacting Levi’s® Live ChatWe will be with you in just a momentMe: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several timesI was supposed to hear this morning about the status of my orderReference number is XXXXXXXWhere are my jeans?
System: *** *has joined this session!
System: Connected with *** *Your reference number for this chat session is XXXXXXXX*** *.: Hello ***
*** *.: I am *** ***Me: Hi ***What's happening with my order?
*** *.: Please hold while I bring up the number and lookI am sorry,
Me: What's going on?
*** *.: I am sorry, please hold 2-minutes while bring your order upMe: I've been holding for five minutes now*** *.: Can you verify that number for me
*** *.: I am sorryThe computer system is running slowIf I could I would certainly change that,
*** *.: Never mind, I am using the order number*** *.: There are several notes on this order, I need see what is going on
*** *.: Okay so you talked to somebody yesterday at 4/it appears the your order is being looked at by corporate waiting to an updateMe: Actually it was TuesdayWhy is this taking so long?
*** *.: 4/19, and 4/there are notes*** *.: Please hold while I attempt to speak to a supervisorIf I am unable to reach 1, I recommend you call and speak to someone directlyMe: This is terrible*** *.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for?
Me: What is the problem????? Read the notes! That's your job!!!
*** *.: Please hold ***, 2-minutesI am currently waiting for a supervisor to see if they can assist youHowever, it has already been directed to corporateMy name is ***There is no "A" in my nameI've been holding with you for about minutes nowForget itThis interaction has been copied and I'll talk to somebody higher up
07-09-*** *** Levi Strauss & Company *** *** *** *** *** *** *** RE: Consistency with Sizing Hello, I just purchased a pair of shoes, The Arklow Black in size I bought as some time ago I purchased the Catalina in size I bought the Arklow in size as the Catalina was size and it fit very wellSo naturally I picked the Arklow in size The Arklow in size is a bit bigger/looserI paid for the shoe through ***I got it and it seems a little big so I went back to *** to order the and compare and send back the one that did not fitNow *** has raised the price to This is a big differenceI cannot find the shoe anywhere else on the internet*** says it is the last one leftI would expect that your sizing would be consistentSo here I am stuck with a shoe that may or may not fit best as I cannot compare with the other oneI would like to know your take on the fact that the sizing among your shoes
We purchased three jeans from las vegas levis outlet store, however when we come back to home we found that the zipper was broken and we cannot wear itWe immediately contact levis customer service via phone for this issue, we also tell that we cannot go back to the store to do exchange or return because we did not live in US, we just traveling to USIt is really disappoint that the customer service cannot offer any assistance regarding this issuesI think levis should ensure all their jeans are good condition before they sell it to customer
I ordered a denim jacket from the merchantI called into their customer service line and they recommended that I get a larger size since they said their jackets run smallWhen it arrived it was too bigI went to their online chat where I was advised to ship the jacket back and then call I to customer service so they could ship out a new jacket at the same priceI had bought the jacket on sale for a 40% discount which they are no longer offeringI shipped the jacket back as I was instructedWhen I called to place the replacement order they told me that I was completely misinformed and they would not be offering me any kind of markdownI waited for a supervisor to come on the line and was told the same thingWhen I mentioned the Revdex.com they immediately told me that they would have to disconnect the call and hung up on me
I made a purchase on March 7, on Levi's website using a $e-gift card that was for $and paid the difference using my visa cardI wanted the 550's in a 33×but I ordered the 560's by mistakeI called customer serviceThey were not helpful at allI asked them if I would get refunded the $e-gift card and they told me they were not sure if I would get that backSo I am not sure what to do about the 560'sIf I,should keep them until I hear from Levi's or send them back not knowing if I will get my e-gift card backI want the 550's in a size 33xRelaxed fit in a medium StonewashedI was told by customer service that being that the item that I got went down in price I would get the difference backThis was via phone on March 14thNow on March 15th via phone I am being told that I wouldn't and I am getting the run aroundI keep getting told that I have to send the order backWhat I can't understand is why no one can tell me if I will get my e-gift card back or the
This has been a problem ever since Levis stopped making 501s in the USAWhen they moved the production to other countries none of there jeans fit the sameI just bought a pair that is over two inches longer than the last They are still the best jeans with heavy canvas for work.This is not just me having the problem, the store where I buy them say people bring them back all the time and then the people at the store get madI have pictures and sent them to Levis and have said something many times, this is now your departmentThanksl
Levi's has cheapened the quality of their jeansThey're still charging $60+ for a new pair and they are not worth itHems have, sticking in inside of leg eliminated, pocket depth decreased, rivets fall off and from what I've heard the wear out in just a few washingsThe big issue is where they are madeSometimes it's Mexico, Haiti maybe EgyptMade in USA, obviously notDoes the tag not say Made In USA?! Guess they think profits are more important than a quality product or a happy customer
Item was returned for warranty issuesLevi form states that it can take up to weeks to processCustomer services can not update me with any info in regards to this matterI have tracked the returned item and shows delivered days after shipped
This is a long story, so the short version of it is just this: during Thanksgiving weekend, the Levi's store suffered a malfunction that would not let them finalize credit or debit card chargesI was told the malfunction was nation-wideI ended up being charged three times for the same version on November 28th, and then once more on November 30th when the manager was pushing through my refundsThe long version: On the morning of Black Friday, the card readers were all malfunctioning at the Levi's store in Ala Moana Shopping Center in Honolulu, HIAccording to the manager at the time, this happened in multiple stores nation-wideThe manager proceeded to swipe both my credit and debit cards multiple times while guaranteeing me that none of these charges were going through, due to the malfunctionFast-forward to half an hour later when I check my accounts and see three pending charges for the same purchase from Levi's store Ala MoanaI pointed this out to the same manager and he assured me that the two pending charges on my credit card would not be pushed through because there was no receipt (due to the malfunction) with my signature on itI ended up receiving a hand-written receipt as I prepared to finally leaveDue to the pending charges question, however, I left them my phone number and name and the manager gave me his, as they would be "checking everything once the system was back up"Fast forward to Monday mid-morning, when I recheck my accounts and see that I have indeed been charged three times for the same purchase at Levi's store Ala MoanaI immediately called the shop and asked for the original manager (lets call him Manager 1)Instead, Manager apologised profusely and assured me that the problem was being looked into and that they were scheduling the refunds with customers for Tuesday - and "what time would you like us to call you tomorrow?" I replied, "am will do fine." As a final question, Manager asked me who I had dealt with on Monday and left my number with as, in her words, "(Manager 1) was definitely supposed to get in touch with youI will speak to him about this." Once again, fast forward - to Tuesday at 4pm, when I had to call Levi's store Ala Moana because no one called meI get Manager As you can imagine, I was deeply into irritated at this pointManager 1, either sensing that and/or not caring, decided he was above apologies, despite the fact he was involved in this from the beginningI have never been more annoyed at someone in customer service not giving me a placating apologyI would have taken an insincere apology at this pointInstead, Manager asks me who I had spoken to the day before because, in his words, he "was never informed (he) was supposed to call customers for refunds." The finger pointing between both these managers was not appreciated, nor did it go by unnoticedBut he initiates my refunds over the phoneWhile I give him the account information for both my cards so that he can refund two of the three charges, I absent-mindedly check my accounts on my computerYou can imagine my surprise when I see a brand new pending charge (that brings us up to four charges) on my credit card statement for November 30th from Levi's store Ala MoanaIn complete shock, I asked Manager (still on the phone) if he had just charged me againHe didI called my bank immediately after to verify thisFollowing this, I called the Levi's store customer service helpline listed on the website [redacted] was aghast and an avid listener to my whole story so farBut otherwise, [redacted] only advice/action was to tell me I needed to talk to corporate and/or the HR department and gave me the directory number to do soThanks, ***A day later (this would be December 1st) during business hours, I called the number [redacted] helpfully gave meI gave an employee from HR the whole story, while she took notes and assured me she would pass it on to the relevant department and that I would receive an e-mail from them in the 24hrsI gave her my email and carried on with my dayIt is currently December 7thI have received no e-mailLiterally every level of the Levi's organisation made available to its customers handled this terriblyThey were not pro-activeThey did not follow upThey did the bare minimum with, frankly, some attitudeAnd, overall, I think they took a very casual approach to overcharging their customers
07-09- [redacted] Levi Strauss & Company [redacted] RE: Consistency with Sizing Hello, I just purchased a pair of shoes, The Arklow Black in size I bought as some time ago I purchased the Catalina in size I bought the Arklow in size as the Catalina was size and it fit very wellSo naturally I picked the Arklow in size The Arklow in size is a bit bigger/looserI paid for the shoe through [redacted] I got it and it seems a little big so I went back to [redacted] to order the and compare and send back the one that did not fitNow [redacted] has raised the price to This is a big differenceI cannot find the shoe anywhere else on the internet [redacted] says it is the last one leftI would expect that your sizing would be consistentSo here I am stuck with a shoe that may or may not fit best as I cannot compare with the other oneI would like to know your take on the fact that the sizing among your shoes
I bought an $e-gift card on Dec.19th as a Christmas gift to my sister (order# [redacted] ) I called Levi's customer service on the 21st of Decinquiring about the status of e-gift card, and was told that the recipient would be receiving the e-gift card within 48hrsGiven 48hrs would still fall before Christmas, I agreed to wait for hoursI called up the e-gift card recipient on the Christmas day, to see if they had received the and they mentioned they had not yet received the gift cardI was very frustrated and disappointed that the recipient did not receive the e-gift cardThe recipient was looking forward to this Christmas gift and because of this delay this is the first year the recipient (my sister) did not receive her Christmas giftUpset and frustrated I called the customer service folks again on the Dec.27th inquiring about the status of the e-gift card, not to mention it's been more than days since the initial order was placed, and over 48hrs from Dec.21st when I w
Below is my story about Levi’s Online, one pair of jeans, and total incompetenceThe boldface in the chat exchange I added because I was madI still amOh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great ***! Have a good day!” Dear Levi's I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXXOh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the numberAll of these numbers are for one pair of jeans I ordered online on March and have yet to receiveWhen I called about the first order, a pair of Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you)She canceled the order then told me I would have to pay full price for the jeans but could get a percent discount, which I tookBut why didn’t she just fulfill the order since the discount and the sale price were practically the same? No matterI waited for a confirmation email on the second order which never arrivedWhen I called again, the phone operator offered me a discount which I took, then said I’d hear from you within hoursThat didn’t happenSo I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravatingWhat else is disappointing is that you’re a San Francisco stalwartAs a bay area resident, that bums me outSystem: Thank you for contacting Levi’s® Live ChatWe will be with you in just a momentMe: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several timesI was supposed to hear this morning about the status of my orderReference number is XXXXXXXWhere are my jeans? System: [redacted] *has joined this session! System: Connected with [redacted] *Your reference number for this chat session is XXXXXXXX [redacted] *.: Hello [redacted] *.: I am [redacted] Me: Hi ***What's happening with my order? [redacted] *.: Please hold while I bring up the number and lookI am sorry, Me: What's going on? [redacted] *.: I am sorry, please hold 2-minutes while bring your order upMe: I've been holding for five minutes now [redacted] *.: Can you verify that number for me [redacted] *.: I am sorryThe computer system is running slowIf I could I would certainly change that, [redacted] *.: Never mind, I am using the order number [redacted] *.: There are several notes on this order, I need see what is going on [redacted] *.: Okay so you talked to somebody yesterday at 4/it appears the your order is being looked at by corporate waiting to an updateMe: Actually it was TuesdayWhy is this taking so long? [redacted] *.: 4/19, and 4/there are notes [redacted] *.: Please hold while I attempt to speak to a supervisorIf I am unable to reach 1, I recommend you call and speak to someone directlyMe: This is terrible [redacted] *.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for? Me: What is the problem????? Read the notes! That's your job!!! [redacted] *.: Please hold ***, 2-minutesI am currently waiting for a supervisor to see if they can assist youHowever, it has already been directed to corporateMy name is ***There is no "A" in my nameI've been holding with you for about minutes nowForget itThis interaction has been copied and I'll talk to somebody higher up
I had an issue with an undelivered order, where I was even charged, not informed for a whole week(Actually until I asked) that my order did not go through and will not arrive, never shippedBy the time I realized I was not getting my items my size had sold outI asked ***`s to price match due to the inconvenience and [redacted] emailed me that they will price match and that I had to call to place an order and give the agent the ref
*, which I did today twiceThe agents said they had no way of looking up this reference number and could not do what [redacted] states in his emailHaving spent roughly hours on the phone from the beginning, the part where they could not identify what was happening with the order, I now demand these jeans to be absolutely freeI am being given the runaround and it`s just got to the point of pure rudeness
I have not received [redacted] website order [redacted] as of 01/12/ I contacted times via CHAT and was dismissed unprofessionally and without resolutionI was provided the tracking number only I want my order or my money back I reached out via phone times and connected to a rude supervisor named ***Since then, she asked her call center to block me from contacting a supervisor to resolve the issue I want my order or my money back
I ordered a denim jacket from the merchantI called into their customer service line and they recommended that I get a larger size since they said their jackets run smallWhen it arrived it was too bigI went to their online chat where I was advised to ship the jacket back and then call I to customer service so they could ship out a new jacket at the same priceI had bought the jacket on sale for a 40% discount which they are no longer offeringI shipped the jacket back as I was instructedWhen I called to place the replacement order they told me that I was completely misinformed and they would not be offering me any kind of markdownI waited for a supervisor to come on the line and was told the same thingWhen I mentioned the Revdex.com they immediately told me that they would have to disconnect the call and hung up on me
I have not received *** website order *** as of 01/12/
I contacted times via CHAT and was dismissed unprofessionally and without resolutionI was provided the tracking number only
I want my order or my money back
I reached out via phone times and connected to a rude supervisor named ***Since then, she asked her call center to block me from contacting a supervisor to resolve the issue
I want my order or my money back
In January I bought four pairs of Levi’s jeans that were labeled x Two pairs turned out to be x One pair turned out to be x Only ONE pair turned out to be x Apparently, Levi Strauss no longer does quality control
I returned all three pairs of jeans from order #*** with UPS tracking number ***The return was delivered on November 26th to the businessOn December 6th, I contacted Levi's online chat about the status of my refund and the person informed me that he created a case number for me (*** and that within 1-business days my refund would be processed to my original form of payment (***)On the evening of December 10th, I contacted the online chat again about my return and this Levi's representative informed me that it would take another 3-business days for my return to be processed (so, about business days for them to process a return and issue me a refund - what?!)I told the representative that my online account states that the three items in the order were returned on November 26th and that it takes days for the refund to be processed, and that their returns policy says business days to process returns or during the holiday season"***" inf
I return a pair of pants I bought online that were damaged and they charged me for the return $that they had promised over two months I would receive my $everyone promise me I would recive the refund 2months later still have not received it and times called in to hear the same sob story it have to go through corporate officeit seem they like to keep all the money
I bought an $e-gift card on Dec.19th as a Christmas gift to my sister (order#***) I called Levi's customer service on the 21st of Decinquiring about the status of e-gift card, and was told that the recipient would be receiving the e-gift card within 48hrsGiven 48hrs would still fall before Christmas, I agreed to wait for hoursI called up the e-gift card recipient on the Christmas day, to see if they had received the and they mentioned they had not yet received the gift cardI was very frustrated and disappointed that the recipient did not receive the e-gift cardThe recipient was looking forward to this Christmas gift and because of this delay this is the first year the recipient (my sister) did not receive her Christmas giftUpset and frustrated I called the customer service folks again on the Dec.27th inquiring about the status of the e-gift card, not to mention it's been more than days since the initial order was placed, and over 48hrs from Dec.21st when I w
Below is my story about Levi’s Online, one pair of jeans, and total incompetenceThe boldface in the chat exchange I added because I was madI still amOh, and I didn’t copy (but so wish I would have) the final line, which was from Levi’s, that said something to the effect of “Great ***! Have a good day!”
Dear Levi's
I’m writing about order numbers XXXXXXXX and XXXXXXX, and reference number XXXXXXXOh, and chat session number XXXXXXX. There was another chat session in there, but foolishly, I didn’t think I would need to write down the numberAll of these numbers are for one pair of jeans I ordered online on March and have yet to receiveWhen I called about the first order, a pair of Ct jeans on sale, the person said the order was never filled and that it had something to do with difficulty getting the jeans from China (which would probably not be terrific PR for you)She canceled the order then told me I would have to pay full price for the jeans but could get a percent discount, which I tookBut why didn’t she just fulfill the order since the discount and the sale price were practically the same?
No matterI waited for a confirmation email on the second order which never arrivedWhen I called again, the phone operator offered me a discount which I took, then said I’d hear from you within hoursThat didn’t happenSo I got on a live chat with somebody who was COMPLETELY ineffective (transcript below.) By now I’m really angry with Levi’s and am ready to spread the word far and wide that your online order system is unreliable, and your customer service, though polite, is patronizing and aggravatingWhat else is disappointing is that you’re a San Francisco stalwartAs a bay area resident, that bums me outSystem: Thank you for contacting Levi’s® Live ChatWe will be with you in just a momentMe: Initial Question/Comment: I have been trying to get a pair of jeans and my order has been messed up several timesI was supposed to hear this morning about the status of my orderReference number is XXXXXXXWhere are my jeans?
System: *** *has joined this session!
System: Connected with *** *Your reference number for this chat session is XXXXXXXX*** *.: Hello ***
*** *.: I am *** ***Me: Hi ***What's happening with my order?
*** *.: Please hold while I bring up the number and lookI am sorry,
Me: What's going on?
*** *.: I am sorry, please hold 2-minutes while bring your order upMe: I've been holding for five minutes now*** *.: Can you verify that number for me
*** *.: I am sorryThe computer system is running slowIf I could I would certainly change that,
*** *.: Never mind, I am using the order number*** *.: There are several notes on this order, I need see what is going on
*** *.: Okay so you talked to somebody yesterday at 4/it appears the your order is being looked at by corporate waiting to an updateMe: Actually it was TuesdayWhy is this taking so long?
*** *.: 4/19, and 4/there are notes*** *.: Please hold while I attempt to speak to a supervisorIf I am unable to reach 1, I recommend you call and speak to someone directlyMe: This is terrible*** *.: Rather than going back and reading all the notes, making you wait longer, what is it that happened and what are you waiting for?
Me: What is the problem????? Read the notes! That's your job!!!
*** *.: Please hold ***, 2-minutesI am currently waiting for a supervisor to see if they can assist youHowever, it has already been directed to corporateMy name is ***There is no "A" in my nameI've been holding with you for about minutes nowForget itThis interaction has been copied and I'll talk to somebody higher up
07-09-*** *** Levi Strauss & Company *** *** *** *** *** *** *** RE: Consistency with Sizing Hello, I just purchased a pair of shoes, The Arklow Black in size I bought as some time ago I purchased the Catalina in size I bought the Arklow in size as the Catalina was size and it fit very wellSo naturally I picked the Arklow in size The Arklow in size is a bit bigger/looserI paid for the shoe through ***I got it and it seems a little big so I went back to *** to order the and compare and send back the one that did not fitNow *** has raised the price to This is a big differenceI cannot find the shoe anywhere else on the internet*** says it is the last one leftI would expect that your sizing would be consistentSo here I am stuck with a shoe that may or may not fit best as I cannot compare with the other oneI would like to know your take on the fact that the sizing among your shoes
We purchased three jeans from las vegas levis outlet store, however when we come back to home we found that the zipper was broken and we cannot wear itWe immediately contact levis customer service via phone for this issue, we also tell that we cannot go back to the store to do exchange or return because we did not live in US, we just traveling to USIt is really disappoint that the customer service cannot offer any assistance regarding this issuesI think levis should ensure all their jeans are good condition before they sell it to customer
I ordered a denim jacket from the merchantI called into their customer service line and they recommended that I get a larger size since they said their jackets run smallWhen it arrived it was too bigI went to their online chat where I was advised to ship the jacket back and then call I to customer service so they could ship out a new jacket at the same priceI had bought the jacket on sale for a 40% discount which they are no longer offeringI shipped the jacket back as I was instructedWhen I called to place the replacement order they told me that I was completely misinformed and they would not be offering me any kind of markdownI waited for a supervisor to come on the line and was told the same thingWhen I mentioned the Revdex.com they immediately told me that they would have to disconnect the call and hung up on me
I made a purchase on March 7, on Levi's website using a $e-gift card that was for $and paid the difference using my visa cardI wanted the 550's in a 33×but I ordered the 560's by mistakeI called customer serviceThey were not helpful at allI asked them if I would get refunded the $e-gift card and they told me they were not sure if I would get that backSo I am not sure what to do about the 560'sIf I,should keep them until I hear from Levi's or send them back not knowing if I will get my e-gift card backI want the 550's in a size 33xRelaxed fit in a medium StonewashedI was told by customer service that being that the item that I got went down in price I would get the difference backThis was via phone on March 14thNow on March 15th via phone I am being told that I wouldn't and I am getting the run aroundI keep getting told that I have to send the order backWhat I can't understand is why no one can tell me if I will get my e-gift card back or the
This has been a problem ever since Levis stopped making 501s in the USAWhen they moved the production to other countries none of there jeans fit the sameI just bought a pair that is over two inches longer than the last They are still the best jeans with heavy canvas for work.This is not just me having the problem, the store where I buy them say people bring them back all the time and then the people at the store get madI have pictures and sent them to Levis and have said something many times, this is now your departmentThanksl
Levi's has cheapened the quality of their jeansThey're still charging $60+ for a new pair and they are not worth itHems have, sticking in inside of leg eliminated, pocket depth decreased, rivets fall off and from what I've heard the wear out in just a few washingsThe big issue is where they are madeSometimes it's Mexico, Haiti maybe EgyptMade in USA, obviously notDoes the tag not say Made In USA?! Guess they think profits are more important than a quality product or a happy customer
Item was returned for warranty issuesLevi form states that it can take up to weeks to processCustomer services can not update me with any info in regards to this matterI have tracked the returned item and shows delivered days after shipped