This company can't even process online exchangesEvery (hyperbole; the vast majority of) e-commerce website(s) process exchanges without any issueAfter waiting on hold and wasting minutes on the phone with a CSR and a manager, they informed me that exchanges are not allowed and that a customer must return the item, get their refund, and then repurchase the itemHow on earth is that a justifiable user experience? My profession is creating and managing e-commerce websites and Levi's approach is absolutely unacceptableI would have never expected such a poor user experience from an established company like LeviThe absolute disrespect is intangibleTo expect this of consumers is the worse possible UX imaginableI can't imagine whose idea it was to forbid exchanges, but something SO SIMPLE should not be an issueLevi should be ashamed that they cannot do something as simple as process an exchangeMaybe this would have been acceptable in the very early days of e-commerce websites, but today it is unheard ofAbsolutely shameful to force this stupid, pointless, and poorly thought out process on loyal consumers
I had an issue with an undelivered order, where I was even charged, not informed for a whole week(Actually until I asked) that my order did not go through and will not arrive, never shippedBy the time I realized I was not getting my items my size had sold outI asked ***`s to price match due to the inconvenience and *** * emailed me that they will price match and that I had to call to place an order and give the agent the ref*, which I did today twiceThe agents said they had no way of looking up this reference number and could not do what *** states in his emailHaving spent roughly hours on the phone from the beginning, the part where they could not identify what was happening with the order, I now demand these jeans to be absolutely freeI am being given the runaround and it`s just got to the point of pure rudeness
I've bought cheap skinny jeans and such from *** or *** for yearsI finally wanted to upgrade to supposed "good quality" jeans: Levi'sI spent around $on pairs...the worst decision I've ever madeThey fit well in the store, and seemed to be nice jeansHowever, after one wash, one pair actually expanded in size to the point where it's unwearable for me, and is incredibly baggyTwo of my other pairs fit very well for a few months, but then the fabric began to self-destruct, basicallyThe fabric around the front and back seams began pulling up and forming ridges that stick out when wearing them and can't even be tamed with an ironOver all, I must express my disappointment with Lev's jeansThey used to be such great quality, but the fabrics are now incredibly cheap feeling and they are poorly madeIn all honestly, you'd be better off keeping your $and buying a cheap $pair at ***
Was trying to place an order on the levi.*** website and got a notification that the website is downCalled the customer service line and spoke to an agent named *** *** and he explained that the website is down for planned maintenance and no orders can be place for a period of hours (pm to am MT)I have never seen a e-***merce website (for a ***pany as large as Levi's) purposely go offline for a period of hours -- potentially losing thousands of dollars in salesTried calling the customer service number to get additional clarification and got *** *** again -- does Levi's only have one customer service agent? Not too enamored with *** *** rather haughty toneWhat kind of *** *** operations is Levi's running?
Ordered pairs of Levi's they make a great product and I will stand by thatBut when my shipping says 7-days and its been almost and I call and they tell me to follow the tracking and to kick rocks and that is a very disappointing ,but the thing that bothered me about the whole interaction was how rude the customer service agent talked to me with such disdainfor this reason I'm really considering buying my 511's from guess or other jean manufactures, thank you for reading my review -***
This is a long story, so the short version of it is just this: during Thanksgiving weekend, the Levi's store suffered a malfunction that would not let them finalize credit or debit card chargesI was told the malfunction was nation-wideI ended up being charged three times for the same version on November 28th, and then once more on November 30th when the manager was pushing through my refundsThe long version: On the morning of Black Friday, the card readers were all malfunctioning at the Levi's store in Ala Moana Shopping Center in Honolulu, HIAccording to the manager at the time, this happened in multiple stores nation-wideThe manager proceeded to swipe both my credit and debit cards multiple times while guaranteeing me that none of these charges were going through, due to the malfunctionFast-forward to half an hour later when I check my accounts and see three pending charges for the same purchase from Levi's store Ala MoanaI pointed this out to the same manager and he assured me that the two pending charges on my credit card would not be pushed through because there was no receipt (due to the malfunction) with my signature on itI ended up receiving a hand-written receipt as I prepared to finally leaveDue to the pending charges question, however, I left them my phone number and name and the manager gave me his, as they would be "checking everything once the system was back up"Fast forward to Monday mid-morning, when I recheck my accounts and see that I have indeed been charged three times for the same purchase at Levi's store Ala MoanaI immediately called the shop and asked for the original manager (lets call him Manager 1)Instead, Manager apologised profusely and assured me that the problem was being looked into and that they were scheduling the refunds with customers for Tuesday - and "what time would you like us to call you tomorrow?" I replied, "am will do fine." As a final question, Manager asked me who I had dealt with on Monday and left my number with as, in her words, "(Manager 1) was definitely supposed to get in touch with youI will speak to him about this."
Once again, fast forward - to Tuesday at 4pm, when I had to call Levi's store Ala Moana because no one called meI get Manager As you can imagine, I was deeply into irritated at this pointManager 1, either sensing that and/or not caring, decided he was above apologies, despite the fact he was involved in this from the beginningI have never been more annoyed at someone in customer service not giving me a placating apologyI would have taken an insincere apology at this pointInstead, Manager asks me who I had spoken to the day before because, in his words, he "was never informed (he) was supposed to call customers for refunds."
The finger pointing between both these managers was not appreciated, nor did it go by unnoticedBut he initiates my refunds over the phoneWhile I give him the account information for both my cards so that he can refund two of the three charges, I absent-mindedly check my accounts on my computerYou can imagine my surprise when I see a brand new pending charge (that brings us up to four charges) on my credit card statement for November 30th from Levi's store Ala MoanaIn complete shock, I asked Manager (still on the phone) if he had just charged me againHe didI called my bank immediately after to verify thisFollowing this, I called the Levi's store customer service helpline listed on the website*** was aghast and an avid listener to my whole story so farBut otherwise, *** only advice/action was to tell me I needed to talk to corporate and/or the HR department and gave me the directory number to do soThanks, ***A day later (this would be December 1st) during business hours, I called the number *** helpfully gave meI gave an employee from HR the whole story, while she took notes and assured me she would pass it on to the relevant department and that I would receive an e-mail from them in the 24hrsI gave her my email and carried on with my dayIt is currently December 7thI have received no e-mailLiterally every level of the Levi's organisation made available to its customers handled this terriblyThey were not pro-activeThey did not follow upThey did the bare minimum with, frankly, some attitudeAnd, overall, I think they took a very casual approach to overcharging their customers
Levi's confirmed my refund on Nov19, ***Today is Dec28th, but refund has not shown up after I contacted them more than timesThis is one of their reply to me "We are pleased to inform you that your recent return has been processed, and a refund in the amount of XXAMOUNTXX has been applied to your original method of payment as of XXDATEXX." I asked nice what this means and never heard backLevi's customer service people did not read my email at all
This company can't even process online exchangesEvery (hyperbole; the vast majority of) e-commerce website(s) process exchanges without any issueAfter waiting on hold and wasting minutes on the phone with a CSR and a manager, they informed me that exchanges are not allowed and that a customer must return the item, get their refund, and then repurchase the itemHow on earth is that a justifiable user experience? My profession is creating and managing e-commerce websites and Levi's approach is absolutely unacceptableI would have never expected such a poor user experience from an established company like LeviThe absolute disrespect is intangibleTo expect this of consumers is the worse possible UX imaginableI can't imagine whose idea it was to forbid exchanges, but something SO SIMPLE should not be an issueLevi should be ashamed that they cannot do something as simple as process an exchangeMaybe this would have been acceptable in the very early days of e-commerce websites, but today it is unheard ofAbsolutely shameful to force this stupid, pointless, and poorly thought out process on loyal consumers
I had an issue with an undelivered order, where I was even charged, not informed for a whole week(Actually until I asked) that my order did not go through and will not arrive, never shippedBy the time I realized I was not getting my items my size had sold outI asked ***`s to price match due to the inconvenience and *** * emailed me that they will price match and that I had to call to place an order and give the agent the ref
*, which I did today twiceThe agents said they had no way of looking up this reference number and could not do what *** states in his emailHaving spent roughly hours on the phone from the beginning, the part where they could not identify what was happening with the order, I now demand these jeans to be absolutely freeI am being given the runaround and it`s just got to the point of pure rudeness
I've bought cheap skinny jeans and such from *** or *** for yearsI finally wanted to upgrade to supposed "good quality" jeans: Levi'sI spent around $on pairs...the worst decision I've ever madeThey fit well in the store, and seemed to be nice jeansHowever, after one wash, one pair actually expanded in size to the point where it's unwearable for me, and is incredibly baggyTwo of my other pairs fit very well for a few months, but then the fabric began to self-destruct, basicallyThe fabric around the front and back seams began pulling up and forming ridges that stick out when wearing them and can't even be tamed with an ironOver all, I must express my disappointment with Lev's jeansThey used to be such great quality, but the fabrics are now incredibly cheap feeling and they are poorly madeIn all honestly, you'd be better off keeping your $and buying a cheap $pair at ***
Was trying to place an order on the levi.*** website and got a notification that the website is downCalled the customer service line and spoke to an agent named *** *** and he explained that the website is down for planned maintenance and no orders can be place for a period of hours (pm to am MT)I have never seen a e-***merce website (for a ***pany as large as Levi's) purposely go offline for a period of hours -- potentially losing thousands of dollars in salesTried calling the customer service number to get additional clarification and got *** *** again -- does Levi's only have one customer service agent? Not too enamored with *** *** rather haughty toneWhat kind of *** *** operations is Levi's running?
Placed an order online and days later still haven't received although my credit card was charged days after ordering
Ordered pairs of Levi's they make a great product and I will stand by thatBut when my shipping says 7-days and its been almost and I call and they tell me to follow the tracking and to kick rocks and that is a very disappointing ,but the thing that bothered me about the whole interaction was how rude the customer service agent talked to me with such disdainfor this reason I'm really considering buying my 511's from guess or other jean manufactures, thank you for reading my review -***
This is a long story, so the short version of it is just this: during Thanksgiving weekend, the Levi's store suffered a malfunction that would not let them finalize credit or debit card chargesI was told the malfunction was nation-wideI ended up being charged three times for the same version on November 28th, and then once more on November 30th when the manager was pushing through my refundsThe long version: On the morning of Black Friday, the card readers were all malfunctioning at the Levi's store in Ala Moana Shopping Center in Honolulu, HIAccording to the manager at the time, this happened in multiple stores nation-wideThe manager proceeded to swipe both my credit and debit cards multiple times while guaranteeing me that none of these charges were going through, due to the malfunctionFast-forward to half an hour later when I check my accounts and see three pending charges for the same purchase from Levi's store Ala MoanaI pointed this out to the same manager and he assured me that the two pending charges on my credit card would not be pushed through because there was no receipt (due to the malfunction) with my signature on itI ended up receiving a hand-written receipt as I prepared to finally leaveDue to the pending charges question, however, I left them my phone number and name and the manager gave me his, as they would be "checking everything once the system was back up"Fast forward to Monday mid-morning, when I recheck my accounts and see that I have indeed been charged three times for the same purchase at Levi's store Ala MoanaI immediately called the shop and asked for the original manager (lets call him Manager 1)Instead, Manager apologised profusely and assured me that the problem was being looked into and that they were scheduling the refunds with customers for Tuesday - and "what time would you like us to call you tomorrow?" I replied, "am will do fine." As a final question, Manager asked me who I had dealt with on Monday and left my number with as, in her words, "(Manager 1) was definitely supposed to get in touch with youI will speak to him about this."
Once again, fast forward - to Tuesday at 4pm, when I had to call Levi's store Ala Moana because no one called meI get Manager As you can imagine, I was deeply into irritated at this pointManager 1, either sensing that and/or not caring, decided he was above apologies, despite the fact he was involved in this from the beginningI have never been more annoyed at someone in customer service not giving me a placating apologyI would have taken an insincere apology at this pointInstead, Manager asks me who I had spoken to the day before because, in his words, he "was never informed (he) was supposed to call customers for refunds."
The finger pointing between both these managers was not appreciated, nor did it go by unnoticedBut he initiates my refunds over the phoneWhile I give him the account information for both my cards so that he can refund two of the three charges, I absent-mindedly check my accounts on my computerYou can imagine my surprise when I see a brand new pending charge (that brings us up to four charges) on my credit card statement for November 30th from Levi's store Ala MoanaIn complete shock, I asked Manager (still on the phone) if he had just charged me againHe didI called my bank immediately after to verify thisFollowing this, I called the Levi's store customer service helpline listed on the website*** was aghast and an avid listener to my whole story so farBut otherwise, *** only advice/action was to tell me I needed to talk to corporate and/or the HR department and gave me the directory number to do soThanks, ***A day later (this would be December 1st) during business hours, I called the number *** helpfully gave meI gave an employee from HR the whole story, while she took notes and assured me she would pass it on to the relevant department and that I would receive an e-mail from them in the 24hrsI gave her my email and carried on with my dayIt is currently December 7thI have received no e-mailLiterally every level of the Levi's organisation made available to its customers handled this terriblyThey were not pro-activeThey did not follow upThey did the bare minimum with, frankly, some attitudeAnd, overall, I think they took a very casual approach to overcharging their customers
Levi's confirmed my refund on Nov19, ***Today is Dec28th, but refund has not shown up after I contacted them more than timesThis is one of their reply to me "We are pleased to inform you that your recent return has been processed, and a refund in the amount of XXAMOUNTXX has been applied to your original method of payment as of XXDATEXX." I asked nice what this means and never heard backLevi's customer service people did not read my email at all