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Madison Real Estate and Property Management, Inc.

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Reviews Madison Real Estate and Property Management, Inc.

Madison Real Estate and Property Management, Inc. Reviews (58)

I'd like to thank Madison Property Management for their help in managing my rental properties. They were able to locate and help purchase three properties for me that all cash flow. They manage the properties for me and take care of the tenant move-ins and move-outs. I may be looking for a fourth property to buy, and Madison will be the company I choose to manage it as well. All of this has worked very well for me. Great job guys!

I was attempting to rent a property through Madison Property Management and went into their office this morning to turn in my application. The rental rate listed on [redacted], [redacted] and their own website was $1250/mo. As I was turning in my paperwork a very unprofessional man came out of another office and stated that I could not turn my application in because they were going to change the rental rate to $1350. There is obviously nothing one can do when an unscrupulous company uses a bait-and-switch tactic other than have a bad taste in your mouth and/or complain online and submit a Revdex.com review. We had actually encountered this with other properties of their's in our house hunt. Sometimes they have one price on [redacted] and another one on their website. I hadn't thought to check [redacted] until we found this property. Anyway, we decided to give it a try with this one because the price was listed at $1250 on all 3 sites, so we figured it wouldn't be a problem. The most frustrating part is the fact that I spent time that I could have been at work, driving out to the property, filling out the application, collecting necessary documents, getting a money order, and driving downtown to submit my application in person, since they have no way to do it online. Also, apparently they hold a weekly meeting on Wed. @ 9AM but don't say that on their website or automated phone system. So unsuspecting people who try and come in before 10AM on those days will be "lucky" if they do you a "favor" and open the door.

I would submit to all potential tenants and especially owners, that this is an unethical company to do business with and that you would be wise to go with a professional company and not a bunch of amateurs.

Great folks to work with. Right on the ball if something goes wrong. Overall very pleased with my experience with Madison Real Estate.

Review: May 31st 2013 was when my lease was up with madison, before my lease was up they decided to perform yard care services on the property, without my knowledge or permission to do such work. When I confronted them about this issue I was told the bill of $65.22 was my responsibility and that I didn't perform proper yard care while living on the property. Mind you when we first starting renting this property it was very dry and had no green grass on the premises at all. Our job was to give it back green and in a much better state then we found it. May 16th was when madison took the issue of the yard into their own hands and have the yard work done. In my lease it does state that we were to perform proper yard care while living there. Which we had done once a week the yard was mowed and watered everyday, imagine that the grass grows quite quickly when its properly taken care of...Also after we had moved out and returned the keys to the property office we were told that we were done and a walk through would be scheduled and then the results would be forwarded to us. Sunday June 2nd a payment of $850 was processed by madison. I called and left a message stating I wanted a call first thing monday morning. I got that call but was told I needed to put a stop payment on the charge they put through. Called the bank who charges $30 to place a stop payment on anything. I proceeded with the stop and then called madison to inform them of the fee and that I expect them to pay it back to me since this charge was not my responsibility. I was told yes I had to pay it and that it was my job to stop the payment before it came out of my account. Which the bank told me there still would have been a charge if I stopped it prior to the 2nd. When I had told them that their website specifically says that if we move out prior to the date of payment it would be automatically cancelled the office lady insisted on arguing with me and still continued to put the blame on me.Desired Settlement: I would like the bill of $65.22 taken offI would like the $30 stop payment charge paid back to meI would like my full $850 deposit refunded back to me for my time and also for taking it from my bank account and witholding it from me from sunday June 2nd through monday June 3rd

Business

Response:

In the attempt to come to a fair

and equitable resolution, let me address the issues in complaint #[redacted] as I

understand them.

1) Yard care services- On May 13, 2013 we

performed a routine drive-by of the property.

It was noticed that the lawn had not been cared for in a number of weeks. It was also apparent that weed control had

not been applied as dandelions were covering the yard. Both items are a requirement of the lease. In addition, we received no less than three

calls this spring from a neighbor complaining that the yard was not being taken

care of properly. Therefore, we disagree

with the statement that the tenant mowed every week and watered regularly (a

wet spring kept some areas green, but there were many dry/dead areas at

move-out).

[redacted]See photos in attached

document: [redacted] Drive-by Photos (Dated

5/13/13)

At that point a notice to comply

to lease provision should have been issued (along with a $50.00 fine for

non-compliance, notice preparation and notice delivery). Then the next step is to have the yard mowed

and trimmed at tenant expense. However,

for some reason the notice never got issued and the yard was mowed and trimmed

by one of our vendors at our direction.

Since the notice was not delivered, we agree that the yard care charges for

mid-May should be reversed.

However, upon move-out it was

clear that the yard had not been mowed or trimmed since our vendor had performed

the services in mid-May. A sampling of

the 142 photos taken at move-out is attached.

[redacted]See photos in attached

document: [redacted] Move-Out Photos (Dated

6/4/13)

Resolution: We offered to remove

the charge to the tenant for the mid-May service or to not charge for the

mowing and trimming required at move-out.

2) Rent payment processing- Keys

to the home were turned over to us late in the afternoon on the 31st

of May, a Friday. Automatic payment

processing is stopped once a move-out is processed. When keys are turned in late on a Friday

afternoon, and the following day (a Saturday) is the first of the month, it is

not reasonable to expect the move-out to be processed into the system prior to

Monday.

Resolution: We have offered to

reimburse the tenant the $30.00 stop-payment fee as a sign of good faith.

3) Return of Full Deposit- While

there was some inconvenience on the part of the tenant; we feel that requesting

the full deposit to be returned on those grounds is unreasonable. While we like to return the full deposit as

often as possible, that is determined by the condition of the unit at

move-out. In this case unfortunately,

the home and yard were not left in good condition. Additionally, the back door was left wide

open and the tenant is fortunate there was no damage or theft done at the

property. A sampling of the 142 photos

taken at move-out is attached.

[redacted]See photos in attached

document: [redacted] Move-Out Photos (Dated

6/4/13)

Resolution: If there are any funds remaining after

cleaning and repairs to the property, funds will be refunded to the tenant.

Regards,

[redacted] President

Madison Real Estate and Property Management, Inc.

Consumer

Response:

In the last complaint with madison they had agreed to the balance of $297.54, I then sent back that I would like a charge that had to do with a towel bar removed since there weren't any pictures indicating the damage was done while I was living there. They agreed to give a good faith benefit and remove that charge ($41.31) which left my total owing balance $256.23. I recieved an invoice in the mail that said I owed $545.60 the invoice also showed that two late fees were attatched for failure to make a payment arrangement. I then sent an email to madison showing the corrections that we agreed upon through the Revdex.com complaint. I also stated how it wasn't right for them to charge me two late fees because I didn't make an arrangement with them when the total owing amount was in dispute. I have yet to recieve a response and that email was sent september 27th.

All I ask for is an up to date Invoice showing I owe $175.03

Amount madison settled on prior to removing towel bar charge ($297.54)

Minus the $41.31 for towel bar equals $256.23, then minus $81.20 for the late fees equals $175.03 total owing balance.

Business

Response:

Re: [redacted] ([redacted])

We agree to remove the $41.31 for the towel bar and will split the late fees. This brings the total owed to $215.63 ($297.54 - $41.31- $40.60 = $215.63).

Tenant agrees to pay $25 per month towards balance due the 5th of each month or first business day thereafter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for responding. Thank you also for sending me an invoice.

Review: Madison real estate verified that an address in which we wanted to rent was pet friendly on multiple occasions, so my room mate and I each sent in an application with a $40 non-refundable application fee ($80 in total). After wasting over a week of our time we could have been using to look for other places to live, Madison real estate denied us because of our pets after telling us over the phone and during a viewing of the property that pets weren't an issue and it was a pet friendly rental.

They also claimed as rental criteria 2 times the rent in income but denied us because of concerns about "too low" of income. Rent was $795/month. We make in total $2500/month, all we needed according to the criteria is $1600/month of income to be eligible to rent the property. Another example of their false advertisements.Desired Settlement: I want to get a full refund of all the money we tied up in their bate and switch realty scheme. They are refunding me $870 dollars for holding fees, and we want the $80 dollars in non-refundable fees because they never would have gotten that $80 if they hadn't of lied about their pet policy.

Business

Response:

We apologize for the trouble these applicants encountered. There was no lying, bait and switch or anything else nefarious that occurred. It was a simple mistake of not having complete information in the listing and not some plan to cause inconvenience for anyone. Please understand that when mistakes occur it causes more work for us, so we have no incentive to create any problems or cause anyone any trouble.

Review: We have been tenants of Madison Real Estate for quite some time now we moved in [redacted] on March 8, 2012 originally with [redacted]. A few months later [redacted] was taken over by Madison Real Estate that when the issues start to begin. We woke up to an eviction three days to vacate notice I called everyday day three times a day to get an answers which I never got for almost a month until I filed a complainant then we got an answer. Same issues with maintenance it took many calls to get our Air Conditioner fixed after I did the required email of issues we had a bird in our kitchen that was not considered an emergency to them but was an issue to us because that caused us not to be able to cook because it was in our kitchen vent over the stove. I am writing because we requested a walk through but was denied we cleaned inside out top to bottom yard work as well. Some of the things that were stated in the condition report were things that were cleaned before we left , we also took pictures we feel like we are being taken advantage of because we moved out of state the condition of the resident was in better shape then it was when we moved in. Granted the minor wear and tear through the home.

Business

Response:

To Whom It May Concern,

I personally met with the [redacted]'s the afternoon prior to their departure. They were concerned about getting their full deposit back, so I spent time explaining what I look for on a move-out property condition survey. Specifically, I said to make sure the home was cleaned so there was no hair, wipe out drawers completely, clean behind the refrigerator and under the stove drawer (two common missed areas), etc. They told me they were in the military, so I expressed that if they left it like their commanding officer would expect them to leave base housing, there would be no issues. They said they understood and it would be left in very good condition and cleaned extensively.

I conducted the move-out condition report and took the move-out condition report photos. While there was no major damage and the home was left in overall good condition, the cleaning was substandard at best. Please see attached photos (first attachment) memorializing the condition of the unit the day they turned keys in to our office.

In their previous Revdex.com complaint, the issue of the complaint did not inhibit their ability to cook or use the stove and was reported to our emergency after-hours call center. It was correctly deemed to NOT be an emergency and they were told we would follow up with them on Monday, which occurred as promised (please see second attachment). So a non-emergency issue reported on a Saturday and corrected by the following Tuesday (less than 48 business hours later; again, please see second attachment), a quick turnaround by anyone's standards. Yet, they proceeded to file a Revdex.com complaint.

As with the previous Revdex.com complaint, the current complaint is also without merit. We were doing our job correctly and held these tenants accountable for the condition in which the property was left.

Regards,

President

Madison Real Estate and Property Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Upon our move out the condition of the rental unit was left in great condition our problem is, when we moved to the unit it was very dirty with rat droppings, blinds and floors were not cleaned. This was a transfer property from [redacted] there were no before pictures ever taken and showed to us before we moved in we were to;d to do the cleaning our self and we would be reimbursed for that so we did just that this was told to us by [redacted] who showed us the unit and also seen the place and set rat traps in our place and our neighbors place as well. There were issues that we called in to maintenance the front door needed to be painted the issue with the bird and replacing the vent. As tenants we kept a clean place and upon the move out did extensive cleaning we do not feel that there were over 600 dollars of damage besides the normal wear and tear. We asked on many occasions for a walk through to take care of any issues before hand we were denied we have just had to many issues and not enough answers on time with this company.

Regards,

Natalie [redacted]

Business

Response:

The tenants stated that the place was dirty upon move-in. They said they were told to clean and that they would be reimbursed by the prior management company. Since there was no indication in their response that the reimbursement did not happen, we assume the reimbursement occurred. However, even reimbursement didn't occur, the cleaning items listed in the move-out condition report are not the same items listed by the tenants. Therefore, they created additional cleaning items/charges based on their occupancy. I refer all parties to this complaint to the attached move-out condition report and move-out photos taken the afternoon tenants returned keys to our office.

Regards,

President

Madison Real Estate and Property Management, Inc.

As an property owner I have been 100% satisfied with the quality of Madison Real Estate and Property Management. They have delivered on every promise, paid on time, consulted with me on every decision along the way. I live overseas, so customer service is of the utmost importance - and they have never disappointed me. They return emails and phone calls immediately and have competent and kind employees at the phone and keyboard. In particular, [redacted] has been phenomenal. He has made himself available to me at all hours, always answering his cell phone or returning my calls within minutes. I'm not sure if the man has ever seen a real weekend. I couldn't be more impressed with their work.

Review: I began renting a house through the management company Madison Real Estate in September 2011. Most recently I had a rental agreement which expired in May 2013. In April 2013 Madison sent me a letter informing me that my lease would be expiring at the end of May 2013 and that I needed to contact them to discuss lease options. They also informed me of a $20.00 a month increase in rent effective June 1, 2013. On April 29th I hand delivered a letter to Madison explaining that myself and my husband were looking to purchase a home and would like to go month to month. I received a notice in June informing me that the owner wanted to come to the house and do a walk thru/inspection. The owner asked me if I was planning to buy a house and I confirmed that we were starting to look. She told [redacted] from Madison that her and I had been in contact. On July 18th 2013 I received a phone call from Tyler at Madison requesting a time to arrange a showing. I was confused about the phone call and contacted the owner. Madison told the owner that I had contacted Madison telling them that I found a home to purchase and intended to vacate at the end of July 2013. I called Madison and spoke with [redacted] as well as followed up with an email. [redacted] told me that they mailed me a letter in May telling me that they don't do month to month and expected me to vacate at the end of July 2013 and they listed the house I am renting as 'available'. The lease that I have discusses occupancy following the end of the lease. Page 5 section 10. I did not provide notice to Madison that I would be vacating. I did not receive a letter from Madison regarding the fact that they dont do month to month. I am not able to move at the end of July 2013. the only offer that Madison gave me was to sign a lease through spring 2014 or move. Along with 'requiring' that I only ccommunicate with them and cease communication with the owner. The owner previously welcomed my communication and encouraged it as I was looking out for their best interest.Desired Settlement: The lease I had discusses short term and month to month following occupancy after the lease term expires. I was not notified until July 18th that Madison now states they don't do month to month. I already live there and requested a short term extension. I am requesting to continue to occupy the property for a maximum of 90 days. I am working with a realtor now and will be making an offer in the next week or so. It is not feasible to sign a lease for 8 or 9 months when I will be buying a home.

Business

Response:

An extension was granted to Ms. [redacted] and her husband with the expectation that they would purchase a home and be moved out of the property during prime rental season (May through August). We are now rapidly approaching August and no such purchase has been made. Even if a purchase and sale agreement were to be signed into today, closing on the home would not happen in an acceptable time frame.

We have a legal and ethical obligation to work in the best interests of the owners of the properties we manage. To go past August with an open-ended month-to-month lease, possibly leaving the home vacant during non-peak rental season, would do financial harm harm to our client, the owner of the property. The tenant has had at least three months that we are aware of to identify and purchase a property. That is more than adequate time and we feel we have worked with them by allowing them to go month-to-month for this long. Allowing a tenant to remain in a property on a month-to-month basis is something we rarely do and only do as a favor to good tenants who are in situations similar to the [redacted]'s.

However, to protect our client (the owner of the property) and manage their home in a responsible manner, we can no longer continue on a month-to-month basis. It is our legal right, and our duty to the owner, to procure a lease with the current tenants or locate a new tenant during the best time of the year. With the owner in full agreement, we are requiring the tenants to sign into a new lease through next May or vacate the premises by August 31, 2013. If no new lease is signed by August 5, 2013 we will begin showing the home to prospective tenants per RCW 59.18.150.

We are sorry that the situation is less than ideal for the tenant. We have gone above and beyond our normal protocol to help them in their purchase a home, whether they realize it or not. Sadly, instead of being recognized for extending a courtesy and having the [redacted]'s communicate directly with me on this issue, I am responding tho this Revdex.com complaint. Again, we are doing what is within our legal and ethical rights as well as what is prudent for our client. I would like to be able to help the [redacted]'s further and would be more than happy to have them stay in the home as they have been excellent tenants. Unfortunately, the terms outlined above (or similar terms) will not change for the reasons stated above.

Respectfully submitted,

President

Madison Real Estate and Property Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Neither [redacted] nor I were provided anything to let us know there was an extension. There was no email, letter, or phone call notifying us that Madison did not allow month to month or short term extension especially since the verbiage is in the lease which I have attached. Madison was not truthful to the owners when they told the owners that I found a house to buy and gave notice to Madison that we would be moving by the end of July 2013 or during “prime rental season”. Neither my husband, nor I ever gave any such notice to Madison and there is no proof of this. I did try to communicate with Madison which [redacted] did respond to an email leaving me no option to extend. I also have attached the email for reference. I was informed on July 18, 2013 that I was expected to vacate by July 31st. I have now received a letter from Madison stating ‘2nd rent increase and renewal notice’. I am to contact their office on or before August 10th to sign a new lease. If they don’t hear from me, they will make the assumption that I am terminating my lease and will be charged 35.00 for them to place a sign in the yard. Why would I be charged for their marketing? That is not stipulated in the lease I have. Since being notified on July 18th of the situation, I have found a house to purchase and the closing date is September 10, 2013. If I am able to get moved into the new house that week I should be moved out by September 18 2013, but hopefully before. I will pay a prorated amount for September 2013 and I will abide by the terms in my expired lease. I too am disappointed in the failure to communicate on behalf of Madison. I have consulted with an attorney as to my rights and the move out process. I would like to think that I will not be hassled upon vacating and will receive my $1,650.00 deposit in full. I will be providing notice to Madison prior to August 10th as my legal obligation.

Regards,

Business

Response:

Landlords - STAY FAR AWAY.
Renters - DON'T WASTE YOUR TIME & MONEY.
This is what you'll get from Madison:
Landords:
- NO COMMUNICATION. I called many times to multiple departments and NEVER got a human. I left two voicemails and never heard back. Sent three or four emails and never heard back. They describe "he said/she said" communication issues on this site - you have to actually communicate first.
- QUALIFIED TENANT PROSPECTS CHASED AWAY. I know of three highly qualified, amazing tenants that any landlord would covet - they experienced the horrible lack of communication described above and found a place to rent elsewhere.
- POORLY MANAGED UNITS - I haven't experienced this myself but have heard from many other landlords that tenant complaints go unresolved, damaged properties do not get addressed, security deposits are misplaced, and it goes on and on.
- MUD ON YOUR FACE. Madison collects application fees up to a few weeks after a listing has already been filled - in addition to the horrible behavior described above, do you really want liars and thiefs associated with your good name?
Renters:
You'll see a great property listed by Madison on Zillow or Craigslist, almost too good to be true. You'll excitedly apply and pay the $40 app fee. You'll follow up with an email and voicemail, only to be frustrated as time goes by that no one is responding to you. You deserve a response, you paid good hard-earned money after all! When you finally get ahold of someone a week later, you find that the property you were interested in was rented before you even applied. Totally robbed, you return to Zillow to pay more app fees with other companies. Hopefully you find your dream property - guaranteed it will not be with Madison.
Really not sure what this company's deal is but I've NEVER experienced customer service this bad. Hopefully you see these reviews before wasting your time and money!

Review: We paid a security deposit of $1845 when we rented [redacted] from Madison Real Estate. We cleaned the house and had professional carpet cleaning and professional blind cleaning done. The house looked better than when we moved in. We turned the house over on May 31st, 2014 which was our last day of our lease. Madison Real Estate Sent us a letter postmarked June 12th, 2014 explaining that we would not be getting a refund and owe them $55. In the attached pages to the letter they had a breakdown of charges addressed to a different couple. They also sent us a move-out report that had various repairs or items on it with no charges of any sort on it. When I went in to the office on June 14th, 2014, the receptionist took the 2 pages that had someone else' name, address and rented address and took them back to a lady in the back. After a 8-10 minutes she came back and said the charges are actually yours we just put the wrong name and address on it. I asked her when I could expect a fully detailed statement of the charges since all but 1 charge was estimated and one repair was wrote as MISC REPAIR: Estimated $500 - To be reviewed. She responded that they would probably be around Thursday(06-19-14) the following week. On Monday June 16th I went in to the office with a demand letter for a full refund that stated they had a week to respond and 2 pages of estimated charge rebuttals. Madison Real Estate has not responded to my letter nor has given me a refund. According to RCW 59.18.280 the following statement is not being upheld.

'Within fourteen days after the termination of the rental agreement and vacation of the premises or, if the tenant abandons the premises as defined in RCW 59.18.310, within fourteen days after the landlord learns of the abandonment, the landlord shall give a full and specific statement of the basis for retaining any of the deposit together with the payment of any refund due the tenant under the terms and conditions of the rental agreement'

They gave me a statement that was addressed for someone else and had 1 specific charge. The rest were estimated and to be reviewed. They also claimed there were many repairs that were needed. Most of these repairs were in fact the same as when we moved in and proven by pictures also. I also have copies of all the documents sent to us and that I have sent to them if they are neededDesired Settlement: The business had a responsibility to give me a full and specific explanation of the charges against my security deposit within the time frame allowed. According to RCW 59.18.310 If the landlord fails to give such statement together with any refund due the tenant within the time limits specified above he or she shall be liable to the tenant for the full amount of the deposit. Now I believe they are responsible to give me a refund of my entire security deposit of $1845.

Business

Response:

Let me start by saying we try to be an equitable arbiter between owners and tenants. We are not always perfect, but we strive to be fair and objective in all we do at our company.

Let me address Mr. [redacted]'s complaints as I understand them and give our response:

1. "The house looked better than when we moved in." I strongly disagree with this statement. The current owners bought this property as an investment. They spend three weeks repairing and cleaning the home prior to us marketing the home for rent. The [redacted]'s were the first tenants to live in the home since the current owners purchased it and got it into rent-ready condition. Attached are a few of the the 491 photos taken after the [redacted]'s moved out. These photos are just a sampling of the condition in which the home was left, but should give clear proof the home was not left "in better condition" nor was it left in any acceptable condition at all. The home was not clean, has massive amounts of pet hair throughout and the bathrooms had hair and residue left throughout as well. Again, the attached photos are just a sampling, more photos are available if needed.

2. Accounting and Refund of Deposit. It is standard industry practice, and a practice accepted by the courts, to give an initial disposition if a final accounting is not able to be produced in the 14 day time frame as outlined by RCW 59.18.280. Additionally, the portion of RCW 59.18.280 that was not included in the complaint is the following: "The landlord is also barred in any action brought by the tenant to recover the deposit from asserting any claim or raising any defense for retaining any of the deposit unless the landlord shows that circumstances beyond the landlord's control prevented the landlord from providing the statement within the fourteen days or that the tenant abandoned the premises as defined in RCW 59.18.310." Due to the condition the house was left in when the [redacted]'s moved out, we were not able to complete the cleaning and repairs. This is a situation "out of the landlord's control" and the exact reason this additional clause is part of RCW 59.18.280. Therefore an initial disposition with estimated accounting went out withing the allowed timeframe (sent on June 12, 2014). The fact that they came in with a "demand" letter for a full refund on June 16, 2014 is irrelevant to this process and their demand is not in accordance with the law.

3. RCW 59.18.310. This section of RCW Chapter 59.18 refers to Default in rent and abandonment of the premises by a tenant. I am not quite sure why the reference was made to this section other than it is referenced in 59.18.280 in regards to tenant abandonment. Clarification is requested.

As of this date, the tenant has only received an initial disposition. These are estimated charges and are typically, but not always, higher than the actual charges. However, we have to estimate figures to comply with the timeframe prescribed by law and these estimated figures are usually higher than the actual cost. Once invoices are received, charges are adjusted to reflect actual costs.

A final disposition (full accounting) will be processed once all cleaning and repair invoices are received in our office. Once the final accounting is completed and sent to the tenant, any disputes can be resolved through our Secondary Deposit Disposition Review process. The tenant is welcome to contact our office to start that process if needed once the final disposition is received.

Regards,

[redacted]. [redacted]

President

Madison Real Estate and Property Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When we moved in the house smelled horrible. There was a ton of mold in the bathroom. We reported it, and it took them over 6 months to finally get out the mold of the bathroom. They kept using quick fixes such as painting over the mold to say that they fixed the problem. Eventually they had to completely replace the floor under the vinyl and part of the ceiling. When we moved out, they deducted ~$150 from our security deposit for "cleaning", even though we cleaned for several hours before we moved out. They also deducted for finding a "broken knife in the sink" even though it must have been there since we moved in. When they receive a complaint, they try cheap tactics to avoid spending any money (even if it's a health hazard) and to say they "addressed" the complaint. All they want is money, and they don't care how they get it.

Review: I have been trying to sell my house with this Madison and [redacted] refuses to list my property, he pulled the listing without notifying me 200+ days ago and wont return any correspondences regarding this issue. They have the contract for this property to rent it. I was trying to cancel that agreement so I can go somewhere else, I have been trying to get a copy of my agreement for the cancellation by the time anyone returned my emails I was a week to late to cancel my contract and now I am stuck for another year, and he still refuses to answer my question about why he will not list this property for sale.Desired Settlement: I do not want the contract to be renewed this October because I am not being represented by this company

Business

Response:

The original listing sale agreement was from 7/6/12 until 12/30/12. There was an extension of the listing agreement and the extension expired on 5/1/13. The home has not been on the market for sale through our company since 5/1/13.

We did procure and place a tenant in the property as of 1/22/12. That tenant has paid on time each month and we have now secured them in a lease through 7/31/14.

Given our successful management efforts, I would disagree that we are not representing Mr. [redacted] well. However, if Mr. [redacted] would like to cancel his management contract he is welcome to do so at any time. We would encourage him to contact our office and we can begin that process immediately if he so desires.

Regards,

[redacted]. [redacted]

President

Madison Real Estate and Property Management, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have made several attempts to contact Madison Real Estate. All of these attempts have gone unanswered making this situation more difficult. At no point was I notified the house had been taken off the market. [redacted] was aware that the house was too be listed for sale, as I was told by [redacted] that he is the only person that can list this property how can I sell a house if they wont list it or let any other realtor list it. As of right now I no longer feel that Madison has my best interest mind and I do not trust them to re-list my property. I respectfully request that you relinquish management of my property and do not be renew my contract this coming October 2013. I would also like the tenants that currently occupy my property to be allowed to keep there current lease contract as I do not wish to displace them during this process.

Regards,

This company is unprofessional and fails to even acknowledge maintenance requests. It got to the point where I had to take time off of work to go into their office to obtain a response to even basic maintenance questions. My emails often go unanswered and it takes weeks for them to follow through with any repairs.
In addition, they recently sent me a lease renewal notice which had a rent increase with one amount. They then sent me the lease to sign and it had a larger increase. When I emailed them two weeks prior to the lease renewal date to inquire about the discrepancy, they failed to respond. I then checked in again a week prior and the day before. Again, no response. Instead, they taped a notice to my door when I was home which indicated I failed to sign the lease renewal. The notice also then reflected the larger, increased amount which was not reflected in the original renewal notice I was sent.
I have had numerous issues with this company and their lack of customer service. I would never recommend this company to a home owner or a tenant. Awful!

Review: During the course of the management of my rental property, Madison has ignored some requests for information, collected and attempted to collect money that has not been authorized. [redacted] has also specifically not provided any proof of contract with myself to collect additional fees.

Multiples attempts have been made at communication, and ultimately, Madison has ignored our disagreement and decided to collect money from my rental account without authorization.

Madison has poorly managed my property over 3 years and continues to attempt to collect monies that are not authorized.Desired Settlement: Full refund of monies that Madison has collected ($578.88), and to cease any additional attempts to collect unauthorized fees.

Business

Response:

To

Whom It May Concern:

We have repeatedly

communicated with [redacted] as to the money owed to us for breaking his

contract. On December 20, 2013, [redacted] requested a copy of his

contract and one was sent to him within two hours of his request (see attached

Exhibit 1 that includes a copy of contract sent). Additionally, he was confused as to the

communications he had already sent in writing, so I’m assuming the lack of

communication may have been an oversight on his part (see example of such in

Exhibit 2).

At no time did we

ignore requests for information (again, see attach e-mails referenced above)

nor at any time did we collect any unauthorized money per RCW 59.18 (the

Residential Landlord-Tenant Act). The only charges he could possibly be

referencing are the locksmith charges. However, according to RCW

59.18.060 the landlord has the duty to provide adequate locks to the tenant.

That provision in the Code has been interpreted to include all locks

shall be changed out after each tenancy at landlord expense. This only

makes sense from a safety and liability standpoint, as well as a legal

matter. [redacted] had hand-written a

clause in his contract (tenants shall pay for lock changes) that is therefore

in direct violation of RCW 59.18.060. That clause is void due to the fact

it is not legal. Even if it had been

legal, he saw the locksmith charges occur for three years and never made comment or complained until he breached his contract and discovered money was due to our company.

We have made our

position clear to [redacted] on several occasions but he did not want to accept

our answer. His interpretation of the contract is incorrect yet he still

is trying to argue otherwise. We have even attempted to settle with him

for a lesser amount than rightfully owed to amicably resolve the situation to

no avail (see Exhibit 4 attached).

Additionally, once [redacted] cancelled the contract he realized transition to a new management company

could not take place as fast as he had wanted. We graciously agreed to extend

service for an additional month at time and expense to us to deliver new

notices to the existing tenants. We did this as a gesture of good faith

to prevent his properties from being un-managed for a period of time.

We have explained our

position to [redacted] on several occasions and at a certain point arguing the

same point repeatedly is not beneficial to anyone.

We have been accused

of poorly managing the property (I disagree), accused of lying about property

visits (I provided proof of the contrary in the form of dated photos, see Exhibit

3).

When we are wrong, we

take responsibility and do what we can to make things right. The Revdex.com has

proof of this in previous experiences with our firm. However, in this

case, [redacted] knows his arguments will not stand up in court and seems to be

attempting to intimidate us through the Revdex.com.

Once again, I will

extend the offer of settling for a lesser amount than the $900.00 still owed

but will not waive the fees entirely. A

contract was breached, for which there are consequences. I will await the

complainant's response.

Regards,

President

Madison Real Estate

and Property Management, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, I would like to set a precedence regarding this disagreement. I have

never signed any contract or agreement with Madison, which can be seen in

paragraph 1 in (Exhibit 1). The

contract that I had signed with the previous company exclusively excludes any

parties not mentioned in the contract. As far as I was concerned, there was no

contract to breach, so ending the management of the property with Madison

should have been simple. There was no confusion on my part, which [redacted] condescendingly

implied. I had a contract with Prodigy, not Madison. It was only later on that

[redacted] began to elude that he had drafted a document to transfer all previous

Prodigy contracts to Madison.

[redacted] was not being truthful when stating, "At no time did we

ignore requests for information..." [redacted] explicitly denied my

request for proof that there was a legal transfer of the contract to Madison, (See Exhibit 2). Based on [redacted]'s

unwillingness to provide proof of the contracts transfer, I gave him the

benefit of the doubt by extending the timeline, per the contract with Prodigy,

to 60 days notice. Despite multiple emails to explain that I wanted to fulfill

the contract, [redacted] would not accept the 60 days required by the contract

with Prodigy to end the agreement. I emailed multiple times that my full intent

was to complete the contract in full, and he would not give a direct answer. I

began to get the impression that he was trying to avoid the 60 days so that he

would attempt to say that there was a breach of contract, which is exactly what

happened. (See Exhibit 3)

[redacted] has been unwilling or unable to provide proof that he has any

legal contract to enforce, but has still felt free to charge me based on assumptions

that he is owed money. [redacted] automatically deducted the "breach of

contract fee" from the properties account, and has still been trying to

collect more. Even if the contract was legally transferred, his interpretation

of the contract was to try to collect regardless of our disagreement, see the

termination fees in (Exhibit 4).

Even if the contract was legally transferred to Madison, I made every attempt

to fulfill the 60 day requirement, which was not a breach of the Prodigy

contract.

[redacted] was resolved to not communicate anymore because he had already

collected some of the “breach of contract money” that he felt owed. [redacted]

has continued to attempt to collect an additional $900, see the “End of Managment agreement fee for Feb-Aug” in (Exhibit 5). My concern is that I will never see the money that

Madison collected, and that [redacted] will attempt to send me to collections

based on an assumption, which will cost me additional time and money. The only

resolution suggestion that I have received from Madison is that they will

collect money, not that possibly they are in the wrong.

I have been to the property a few times, which is rare since I live out of

town. The few times that I have visited, there have been items that should have

been caught if the property was being regularly visited. One example was a

futon frame that was sitting by the dumpster for quite a while, and was never

mentioned to me. In addition, each of the four recent tenants said that they

were treated horribly and would move if Madison wasn't replaced. There have

been also several occasions where units were not rented for several months, and

after discovering that all of my current tenants feel negatively toward Madison,

I have a guess why my units have not stayed rented. These issues are not the

root of my complaint. Since I no longer work with Madison, my one remaining

concern is the disagreement of owed money.

I don't believe that Madison has always tried to make things right. First

there have been 19 claims against Madison through the Revdex.com in the last 3 years,

which may or may not have been resolved. The simple quantity is disconcerting. Then

there are 4 customer reviews through the Revdex.com, which are all negative as well. Then

there are more negative comments on Yelp. As far as [redacted]'s assumptions

regarding taking this to court, his presumptions couldn't be more wrong. First,

I don't have time to devote this issue to small claims. Second, I am more

concerned with making sure that a mediated solution is pursued, which Madison

has ignored. Instead [redacted] has chosen just to deduct the money directly

from my properties account. Also, I think that it is an absurd statement that

someone would try to intimidate a company by going through the Revdex.com. The company’s

complaints speak for themselves.

In conclusion, I point to the fact that [redacted] has no proof of a

viable contract, and has been unwilling to budge. I am suspicious when someone

is not willing to provide proof that a contract has been transferred, but still

collects money from my account. There have been no consequences for Madison,

because they manage the properties account. Madison felt obliged to collect

what they felt they were owed, and continue to attempt to collect an additional

$900 regardless of the facts. Based on the above facts, I believe that Madison

should return the money already deducted from my property's account and

discontinue pursuing the additional $900.

Regards,

Business

Response:

First, my apologies in not responding in a timely manner. I have been out of the office for a week and prior to that have been dealing with some health issues.

Madison Real Estate took over management of a property I was renting. When I moved out they took 14 days to send an "estimate" (note: not an actual statement) attempting to withhold my deposit refund and charge me an addition $150. When I asked to speak to a person in authority (as I got contradictory stories from everyone else I spoke to and was informed by every person I spoke to that the last person couldn't speak for the company anyway) I was told that no one was in the office but there was no attempt to tell me when I could expect to speak to a person in authority. When I informed them I would take them to court I was told to go ahead and file -- which I have done.

This company has made it clear to me that they are dishonest, disorganized and that they accept zero responsibility for upholding their end of the Landlord/Tenant Act. If you are a renter or buyer I advise you to run in the other direction. If you are a homeowner -- find a company with a shred of integrity.

As an out of state property owner I know a Real estate investment is in great hands with [redacted] as the property manager. I highly recommend this company!

Madison Property Management has been a pleasure to work with since we moved into our rental home in 2015. When we have had maintenance problems they have came out to take care of the problem quickly.

Working with [redacted] at Madison Real Estate and Property Management has been GREAT!! One and a half years ago, we rented off of their website while still living in Florida.
They worked to help us with every facet of our cross country move and we had an excellent experience from start to finish. They furnished pictures of the property and did a thorough walk through before we rented. In our 18 months we have had only two minor requests for repair while renting and those were responded to and fixed quickly with reputable servicemen.
We once again are being transferred and [redacted] could not have been more accommodating, he even has a prospective tenant prior to the end of our lease.
You can be assured we will only call Madison Real Estate & Property Management and ask [redacted] to help us once again find a home when we relocate back to the Spokane area.
Thanks Madison for all the assistance, it has been great doing business with you and we look forward to the next time.
We highly recommend Madison Real Estate & Property Management.

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Description: Property Management, Real Estate, Real Estate Rental Service

Address: 910 N Washington St Ste 107, Spokane, Washington, United States, 99201-2260

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