Madwire

We appreciate [redacted] reaching out and providing feedbackA member of our management team spoke with her, got some more information, discussed things with her and recommended a couple solutionsWe’re here and happy to speak with her if there’s anything else we can provide or help with

Madwire Response to [redacted] Revdex.com Complaint # [redacted] In hopes of providing additional transparency, we’ve provided some further documentation below.Regarding Social Media Management: Section 11o (referenced by [redacted] ) provides the terms related to SMM servicesThat section states, “Your Service Agreement will outline your specific plan (Basic, Standard or Advanced) including the monthly recurring price.” Terms for all available services are included in each contract, so that even if a client adds services onto their plan at a later date, all information is coveredThis is standardFor [redacted] specifically, SMM was not included in her contract, paid for or therefore provided.• Here’s an example of a contract that includes SMM, compared to [redacted] ’s contract: https:// [redacted] .png• Here is an example of [redacted] ’s invoices, which do not include any Social Media Management: https:// [redacted] .png [redacted] ’s [redacted] site that we provided a design for is both functional and mobile-friendly.• Here is what her design looks like in desktop view: https:// [redacted] .png• Example of tablet view: https:// [redacted] .png• Example of mobile view: https:// [redacted] .png You can also see mobile by pulling up her URL on your phone: https:// [redacted] .com/Regarding the credit card chargebacks that [redacted] submitted:• On December 20th we received notification that we’d be receiving a credit for the processed chargebacks (meaning we’d won them)That credit was received in our bank account on December 27thSee here: https:// [redacted] .png• It was at that point (on December 27th) that [redacted] ’s account manager tried reaching out to her to provide a resolutionHere is the full text message that [redacted] provided a partial screenshot of: https:// [redacted] .png You can see no request was made for [redacted] to drop the chargebacksThere would have been no reason for us to request her doing so, as we already had the money back in our account prior to that text messageAnd in fact, our team was making further efforts to provide a resolution.The bank had ruled in our favor, and given the funds back to us after reviewing our documentationIt’s not uncommon for us to receive notice of a pending or provisional credit up to business days prior to the client being notifiedSo as of December 27th, it’s possible that [redacted] had not yet received a notification from her bank about the outcome of the chargebacks.The video that [redacted] received does indeed use stock footage and musicUsing stock footage and music is what allows us to only charge $to produce that type of videoThey still look professional, and are customized with the client’s verbiage, logo & links ?" but they are affordableYou can see how the stock footage and music was customized with motion graphics and [redacted] ’s branding here: https://www[redacted] .be [redacted] points out that we weren’t running ads on every available platform, and that we limited ads geographically in some instancesThis was necessary, due to [redacted] ’s budgetIf we don’t have enoughbudget to run on every channel, nationwide, (as is most often the case) we have to make educated decisions about what to run and where, to get the best use of the budget we do haveOtherwise, you set everything up, and the budget is spent so quickly that you don’t even get enough data to know what worked and what didn’tIt would be like having $to buy lunch, and splitting your $up between restaurants in townYou won’t be able to get much, if anything, for cents at each restaurantYou’re better off choosing or restaurants only.The phrase that [redacted] highlighted in 6c of the agreement (which states “ Marketing 360® will monitor your Ad Credit spend to keep you on budget ”) indicates that we use the budget provided by the client, and only that budgetWe monitor spend to ensure that we’re not spending gross amounts over what the client providesThat was done in [redacted] ’s case.We do not deny that [redacted] didn’t get the results that she, or us, wantedOur primary concern and goal with any client is getting resultsIt’s in our best interests to get maximum results for our clients as quickly as possibleNone of our clients would stick around long term or increase their budget if we were simply billing them, then stalling and doing nothing with the fundsWe would have gone out of business a long time agoUnfortunately, results are not guaranteedAnd troubleshooting why site visitors aren’t converting is something that needs to be done with data, and is an ongoing process.We’ve reviewed the letter that [redacted] provided from [redacted] The majority of information is inaccurateAccording to their Revdex.com profile, [redacted] offer “computer sales, repairs, service, training, onsite networking, and setups, as well as Internet solutions.” http:// [redacted] , CEO from his letter, is listed on their Revdex.com Profile as their Service Managerhttps:// [redacted] .png Having been in business for over years, and having many happy customers wouldn’t necessarily give [redacted] expertise in digital marketing, website design or insight into the specifics of [redacted] ’s account.Regarding SEO work: here’s an overview (and further documentation) of what was done, and available to [redacted] in Marketing 360®: https:// [redacted] .png• Keyword research & planning https:// [redacted] .png https:// [redacted] .png• Blog architecture optimization https:// [redacted] .png• Title tag & meta description optimization (For example: https:// [redacted] .png)• Product/shopping optimization for products (For example: https:// [redacted] .png)Hopefully this information provides more insight into the accountWe are still willing and available to talk to [redacted] about possible resolutions, if she’d like to discuss

Complaint: [redacted] I am rejecting this response because:There is nothing further to discuss with this companyI last spoke with them about my refund on May 18, 2016, as they requestedI am not obligated to give them "additional feedback" as they have stated in order for them to move forward with the requests stated in this Revdex.com complaint.The company tried to blackmail me into removing my Revdex.com complaint by saying they would refund my money after I sign a multiple page confidentiality contract agreement with them, and take down my Revdex.com ComplaintWhen I told them to send this blackmail request to me in writing they sent the contract and the rep said that he "misunderstood" and I did not have to remove my Revdex.com complaint for a refund, but that I would have to sign their contract.I will not be signing any documents, I will not speak with this company or any of it's representatives any further on this matter, and I will not be removing my Revdex.com complaintAs of today, Thursday June 23, I have not received the refund and confirmation that the contract has been cancelled as requested, and as they initially stated they would do via the attached email correspondences Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I can not believe that Madwire/Marketingis still denying their incompetency, and straight lying about not pressuring me into recalling charge backs.? Im attaching the service agreement with Marketingthat I have signedThe entire agreement does not hold Marketing responsible of anything, no results, no time frames , no guarantees whatsoever.? I quote chapteer "MARKETING 360® PROVIDES ALL SERVICES ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, AND MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, SECURITY, OR ACCURACY OF THE SERVICES" Quite interesting, they just collect money and promise you nothingFull contract is attached.? Basically it means we dont know what we are doing and have no idea how to.Madwire in their respond claims that my plan did not include any social media support, posting, interaction , etcI urge you to look at the contract part chapter O attached where it states , I quote "? Included in EACH plan are regular postings on applicable social media platforms; branding and design of all platforms, regular monitoring and communication on platforms to engage with followers and respond to comments, messages, posts and spamOne round of revisions to the design is included for free, additional revisions will be available at the creative time hourly rateYour Service Agreement will outline your specific plan (Basic, Standard or Advanced) including the monthly recurring priceThe Basic Plan includes posts per week on a maximum of two social media platforms, and an additional Ad Credits a month to boost posts or purchase other types of social media ads"? I signed up for Basic planMadwire do you not know whats in your contract?? While Madwire is trying to sell their servises they severely misrepresent results of their case studies and promise ROIROI stands for RETURN? on investment, id be happy with just a return, no profit, all I saw is cost per click climbing UP untill it reached $See dashboard screenshotIt also shows that no campagns setup for other outletsIm thinking $is a good budget to work with for social media ads.How is an "expert" team of seasoned marketers did not see a trend? $was entire budget at that point, which means there was no conversions [redacted] If there were at least a few conversions resulting from Madwire campaigns than it would bring cost per click down, instead the budget was wasted bc the campaign was build for retargeting only people that visited my site previously, however there was no visits , hence no one to retarget.? yet again it shows how incompetent Madwire is.I also attached a screenshot of an error message from my site that Madwire was suppose to get up and running in about daysIt took them about months just because everything I requested in a new site from the beginning? they did not do and their web designer just hang up on me, when I was expressing my frustration with site that I got vs what we have talked aboutNot just talked, I still have an email trail to prove itOctober 23rd ( two months into the contract) no launch dateEmail was also sent and is still available.Lets talk blogI did get a list of ideas for blog back on Sept27th 2017, I said go ahead, Melanie S [redacted] stated that blog will be written as soon as site is live ( at this point we are only weeks into the contract) , on Decth there was still not a one article written by Madwire copywriters.? Meanwhile they charge my card on the dot every month.? The only reason Madwire has very little to none bad reviews available online is because? Madwire has appeared to have filed, in a [redacted] court, a “Complaint for Declaratory Judgement,” against an anonymous personThis appears to be a way that Madwire can get [redacted] and other search engines to un-index many negative blog post, Madwire’s [redacted] page and a few other search results where this anonymous person has posted? So? the defendant known as “John Doe 1” in the filing (Madwire is referred to as the “Plaintiff”)? Madwire’s [redacted] page suddenly? has a meta noindex tag ()? on it and no longer comes up in [redacted] search results for ‘Madwire Reviews.’ So I guess [redacted] is cooperating with Madwire for whatever reason? ? I can only think of one reason a company would go for something like that, its? huge amount of bad reviewsAlso Marketing was previously known as Madwire, I can also think of only one reason a company would change their name, its bad bad reputation.? ? Dear Madwire/ Marketing why dont you try? ? to be a reasonable and tranparent voice for your company, rather than [possibly] sneaking around, [possibly] trying to take people’s websites down, [possibly] having fake commenters and reviewers troll and spam the web, [possibly] filing things in courts to get unfavorable websites un-indexed and all that stuff, which at the end of the day, just makes your company look a bit shady.At this point im seeking full refund.? More detailed letter is attached to this message with many screenshots and emails, please feel free to read.? The only resolution im seeking at this point is full refund? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I can not believe that Madwire/Marketingis still denying their incompetency, and straight lying about not pressuring me into recalling charge backsIm attaching the service agreement with Marketingthat I have signedThe entire agreement does not hold Marketing responsible of anything, no results, no time frames , no guarantees whatsoever I quote chapteer "MARKETING 360® PROVIDES ALL SERVICES ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, AND MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, SECURITY, OR ACCURACY OF THE SERVICES" Quite interesting, they just collect money and promise you nothingFull contract is attached Basically it means we dont know what we are doing and have no idea how to.Madwire in their respond claims that my plan did not include any social media support, posting, interaction , etcI urge you to look at the contract part chapter O attached where it states , I quote " Included in EACH plan are regular postings on applicable social media platforms; branding and design of all platforms, regular monitoring and communication on platforms to engage with followers and respond to comments, messages, posts and spamOne round of revisions to the design is included for free, additional revisions will be available at the creative time hourly rateYour Service Agreement will outline your specific plan (Basic, Standard or Advanced) including the monthly recurring priceThe Basic Plan includes posts per week on a maximum of two social media platforms, and an additional Ad Credits a month to boost posts or purchase other types of social media ads" I signed up for Basic planMadwire do you not know whats in your contract? While Madwire is trying to sell their servises they severely misrepresent results of their case studies and promise ROIROI stands for RETURN on investment, id be happy with just a return, no profit, all I saw is cost per click climbing UP untill it reached $See dashboard screenshotIt also shows that no campagns setup for other outletsIm thinking $is a good budget to work with for social media ads.How is an "expert" team of seasoned marketers did not see a trend? $was entire budget at that point, which means there was no conversions [redacted] If there were at least a few conversions resulting from Madwire campaigns than it would bring cost per click down, instead the budget was wasted bc the campaign was build for retargeting only people that visited my site previously, however there was no visits , hence no one to retarget yet again it shows how incompetent Madwire is.I also attached a screenshot of an error message from my site that Madwire was suppose to get up and running in about daysIt took them about months just because everything I requested in a new site from the beginning they did not do and their web designer just hang up on me, when I was expressing my frustration with site that I got vs what we have talked aboutNot just talked, I still have an email trail to prove itOctober 23rd ( two months into the contract) no launch dateEmail was also sent and is still available.Lets talk blogI did get a list of ideas for blog back on Sept27th 2017, I said go ahead, Melanie S [redacted] stated that blog will be written as soon as site is live ( at this point we are only weeks into the contract) , on Decth there was still not a one article written by Madwire copywritersMeanwhile they charge my card on the dot every monthThe only reason Madwire has very little to none bad reviews available online is because Madwire has appeared to have filed, in a [redacted] court, a “Complaint for Declaratory Judgement,” against an anonymous personThis appears to be a way that Madwire can get [redacted] and other search engines to un-index many negative blog post, Madwire’s [redacted] page and a few other search results where this anonymous person has posted So the defendant known as “John Doe 1” in the filing (Madwire is referred to as the “Plaintiff”) Madwire’s [redacted] page suddenly has a meta noindex tag () on it and no longer comes up in [redacted] search results for ‘Madwire Reviews.’ So I guess [redacted] is cooperating with Madwire for whatever reason I can only think of one reason a company would go for something like that, its huge amount of bad reviewsAlso Marketing was previously known as Madwire, I can also think of only one reason a company would change their name, its bad bad reputation Dear Madwire/ Marketing why dont you try to be a reasonable and tranparent voice for your company, rather than [possibly] sneaking around, [possibly] trying to take people’s websites down, [possibly] having fake commenters and reviewers troll and spam the web, [possibly] filing things in courts to get unfavorable websites un-indexed and all that stuff, which at the end of the day, just makes your company look a bit shady.At this point im seeking full refundMore detailed letter is attached to this message with many screenshots and emails, please feel free to readThe only resolution im seeking at this point is full refund Regards, [redacted]

Our team has been working with [redacted] and has come up with a good plan of action, which all parties have agreed toWe appreciate [redacted] discussing his concerns with us

Complaint: [redacted] I am rejecting this response, as explained in the attachment Thank you very much [redacted] Claimant’s response to businessWe worked with this client for several months, and were surprised to hear about his dissatisfactionWe had a good relationship with the client during the duration of his marketing planThis client had moved to a hosting only package after several months of MarketingThe SEO penalty and issue related to banned images occurred only after the client had a third party rebuild the site on another platform and server, unrelated and unbeknownst to MadwireAs best we can tell, the issue with the images was a result of the new host not having usage rights to the images that they copied over from the previous siteWe had been taken off of [redacted] Analytics, and were not a part of the rebuilding process, so were not aware or involved in the organic rankings on the new siteThe SEO work our team had implemented on the previous site was not migrated or kept with the new buildAfter hearing of the client’s concerns, we completed an auditWe offered to provide hours of our team’s time for free, to help the client reinstate some of the work we had done, or any other services that might be of valueWe feel this was a fair offer and were happy to try and helpOur offer was declinedHowever, we asked the client to let us know if there was anything further we could help with and are open to assisting in whatever way we canResponse: The claimant has opted to reject the business entity’s response, due to perceived lack of clarification and misstatementsHe/she noted that while perhaps, dissatisfaction was not explicitly displayed, the entity possessed precise knowledge of the number of “conversions,” (i.e., direct inquiries, resulting from the entities’ efforts) provided to the claimant He/she estimated ten such contacts, with only three resulting in purchasing services, amounting to less than $of business (from $paid to the entity)The petitioner conjectured such poor “return on investment” would inevitably result in dissatisfaction (apparent or not)Following submission to the Revdex.com, the complainant was contacted by the original caseworker, and informed that any monetary resolution would be directly subtracted from his/her salary, initially evoking sympathy (but skepticism) by the petitionerCorrespondences to confirm this scenario, by direct contact of the entity’s management, were rerouted back to the caseworker, and thus, the veracity of such claims remained unsubstantiatedBecause no monetary resolution was ever offered (and quite possibly, never intended), the claimant viewed this as a ploy to elicit sympathy, to beget withdrawal of the petitionOffers of services were similarly declined, due to the poor efficacy of said services during the original subscription period, and the desired resolution explicitly stated as monetary recompenseSubsequent correspondence from the entity emphasized the damage of the complaint to the business’s reputation, and with incredulous audacity, urged the claimant to simply contact the Bureau and withdraw the petition (out of loyalty to the business defendant named in the complaint?)Finally, banned images, resulting in a penalty from [redacted] , were discovered by the new “third party,” (see graph) on Sept17, 2016, while the site was yet hosted by the entity (requested cessation was not requested until November 2, (see attached messages) Those findings revealed the company’s website to use a “secure socket layer” (SSL, denoted as “https .”), which was omitted in the new build (denoted as merely “http ”)Moreover, various correspondences noted that the “third party” sent code for the obtension of analytics of the company’s continued hosting of the site, in early September, prior to transfer of the website contents (November 2, 2016, see attached)The ensuing expense of complete transfer of the material to the new platform (following the discovery of the penalized materials), to the petitioner, exceeded $Page From: [redacted] Subject: Re: request cancellation of web-hosting fee Date: To: Jennifer M [redacted] *** [redacted] Hi Jennifer: Please cancel this hosting fee ($14.95), as the site has been reformatted to Word Press for a different hostHope all is well with you and that you enjoyed your summerThanks very muchHave a great week*** On Oct 4, 2016, at 6:AM, Madwire Media wrote: Dear [redacted] ***, Thank you for your payment of $USD that was processed on 10/04/Thank you for your business!< [redacted] > Request to halt Madwire hosting in November, while [redacted] irregularities were found on September

Complaint: ***
I am rejecting this response, as follows:The claimant has opted to reject the business entity’s response, due to perceived lack of clarification and misstatementsHe/she noted that while dissatisfaction was not explicitly displayed, the entity possessed precise knowledge of the number of “conversions,” (i.e., direct inquiries, resulting from the entities’ efforts) provided to the claimant. He/she estimated that of ten such contacts, four derived from job seekers, and only three resulted in transactions, amounting to less than $of business (from $paid to the entity)The petitioner conjectures that such poor “return on investment” would inevitably result in dissatisfaction (apparent or not).Following submission to the Revdex.com, the claimant was contacted by the original caseworker, and informed that any monetary resolution would be directly subtracted from his/her salary, initially evoking sympathy (but skepticism) from the petitionerCorrespondences to confirm this scenario, by direct contact of the entity’s management, were rerouted back to the caseworker, and thus, the veracity of such claims remained unsubstantiatedBecause no monetary resolution was ever offered (and quite possibly, never intended), the claimant viewed these statements as a possible ploy to elicit sympathy, to beget withdrawal of the petitionOffers of services were similarly declined, due to the poor efficacy of said services during the original subscription period, and the desired resolution explicitly stated as monetary recompenseSubsequent correspondence from the entity emphasized the damage of the complaint to the business’s reputation, and with incredulous audacity, urged the claimant to simply contact the Bureau and withdraw the petition (out of loyalty to the very business engendering the complaint?).Finally,banned images, resulting in a penalty from ***, were discovered by the new “third party” (see graph), on Sept17, 2016, while the site remained hosted by the entity (requested cessation was not until November 2, (see attached message))Moreover, the business’s website used a “secure socket layer” (SSL, denoted as “https….”), which was omitted in the new build (denoted as merely “http…”)Additional supportive material included correspondences in which the new “third party” sent code for the obtension of analytics of the continued hosting of the *** site, in early September, prior to requested cancellation of the subscription (November 2, 2016, see attached)The ensuing expense of complete transfer of the material to the new platform (following the discovery of the penalized materials), to the petitioner, exceeded $2000.The entity has denied knowledge of the banned images, stating that these were installed by an outsourced business, while maintaining the site was penalized only after the “third party” moved these links to the new siteEven considering this to be accurate, what was their original purpose? Why would these images (“interior design”) be on the website in the first place? Is the stringency of security so lenient that an outsourced company may access a customer’s website (entirely without the entity’s knowledge)?In light of the consumer’s more recent interactions with the entity, he/she asserts the evasiveness and poor transparency of this business. Moreover, the claimant now requests no further direct contact by the entity’s sales department, to halt ongoing impassioned pleas for withdrawalContact by management remains desiredHe/she continues to seek monetary recompense arising from the entity’s actions, in addition to the original poor return on investment, and subsequent efforts required to restore status with Internet *** engines. Regards,
*** ***

Complaint: ***
I am rejecting this response, as explained in the attachment
Thank you very much
*** *** ***Claimant’s response to business. We worked with this client for several months, and were surprised to hear about his dissatisfactionWe had a good relationship with the client during the duration of his marketing planThis client had moved to a hosting only package after several months of MarketingThe SEO penalty and issue related to banned images occurred only after the client had a third party rebuild the site on another platform and server, unrelated and unbeknownst to MadwireAs best we can tell, the issue with the images was a result of the new host not having usage rights to the images that they copied over from the previous siteWe had been taken off of *** Analytics, and were not a part of the rebuilding process, so were not aware or involved in the organic rankings on the new siteThe SEO work our team had implemented on the previous site was not migrated or kept with the new buildAfter hearing of the client’s concerns, we completed an auditWe offered to provide hours of our team’s time for free, to help the client reinstate some of the work we had done, or any other services that might be of valueWe feel this was a fair offer and were happy to try and helpOur offer was declinedHowever, we asked the client to let us know if there was anything further we could help with and are open to assisting in whatever way we can. Response: The claimant has opted to reject the business entity’s response, due to perceived lack of clarification and misstatementsHe/she noted that while perhaps, dissatisfaction was not explicitly displayed, the entity possessed precise knowledge of the number of “conversions,” (i.e., direct inquiries, resulting from the entities’ efforts) provided to the claimant. He/she estimated ten such contacts, with only three resulting in purchasing services, amounting to less than $of business (from $paid to the entity)The petitioner conjectured such poor “return on investment” would inevitably result in dissatisfaction (apparent or not). Following submission to the Revdex.com, the complainant was contacted by the original caseworker, and informed that any monetary resolution would be directly subtracted from his/her salary, initially evoking sympathy (but skepticism) by the petitioner. Correspondences to confirm this scenario, by direct contact of the entity’s management, were rerouted back to the caseworker, and thus, the veracity of such claims remained unsubstantiated. Because no monetary resolution was ever offered (and quite possibly, never intended), the claimant viewed this as a ploy to elicit sympathy, to beget withdrawal of the petitionOffers of services were similarly declined, due to the poor efficacy of said services during the original subscription period, and the desired resolution explicitly stated as monetary recompense. Subsequent correspondence from the entity emphasized the damage of the complaint to the business’s reputation, and with incredulous audacity, urged the claimant to simply contact the Bureau and withdraw the petition (out of loyalty to the business defendant named in the complaint?). Finally, banned images, resulting in a penalty from ***, were discovered by the new “third party,” (see graph) on Sept17, 2016, while the site was yet hosted by the entity (requested cessation was not requested until November 2, (see attached messages) Those findings revealed the company’s website to use a “secure socket layer” (SSL, denoted as “https….”), which was omitted in the new build (denoted as merely “http…”)Moreover, various correspondences noted that the “third party” sent code for the obtension of analytics of the company’s continued hosting of the site, in early September, prior to transfer of the website contents (November 2, 2016, see attached)The ensuing expense of complete transfer of the material to the new platform (following the discovery of the penalized materials), to the petitioner, exceeded $2000. Page 3 From: *** *** *** Subject: Re: request cancellation of web-hosting fee Date: To: Jennifer M*** *** *** *** Hi Jennifer: Please cancel this hosting fee ($14.95), as the site has been reformatted to Word Press for a different hostHope all is well with you and that you enjoyed your summer. Thanks very muchHave a great week. *** On Oct 4, 2016, at 6:AM, Madwire Media wrote: Dear *** *** ***, Thank you for your payment of $USD that was processed on 10/04/Thank you for your business! Request to halt Madwire hosting in November, while*** irregularities were found on September

Complaint: ***
I am rejecting this response because: Please see below all the proof that every single point that was made by Madwire is simply a lieIt amazes me that this business is so far from being honest that even when corresponding back to me they try to convince me in something opposite that both of us know, for example, they kept on telling me that no one uses mobile devices to shop, even though we both are looking at analytics and it shows over 90% of the traffic is from mobile devices, and this is just exampleI wish I could drop them in a first month and not give them benefit of a doubt. Just overall very unprofessional, unethical business, from sales people to top management. I will attach a copy of my user agreement where Social media expert team is mentioned and even mentioned how much and how often they would post on behalf of my businessSee in Madwire`s respond they lie again about me not having SM team according to my plan. Im also attaching a second opinion letter from a well known and trusted company, that states that Madwire in fact did not execute the contract. Having a non functional template web site, that contains numerous mistakes is not the same than having a well responsive fully functional web site. Also, Marketing360/Madwire mentioned something about organic ranking in their response , well if there would be campaigns set up for my business, and thats what they claim to do the best, maybe there would be organic growth and conversions. Blog was requested from day 1, again, another lie from the Madwire, that I have not requested it. I do have all the screenshots attached , please see for yourself.The cherry on top is when Madwire/Marketinemployee lied to me about them winning chargebacks, that I filed with my CC, so I would respond to my bank that I am not longer interested in perusing refundThat is a fraud.Im being contacted through SM by several businesses, who`s story is exactly the same as mine, about this dishonest company, we will be taking this issue further until we reach full satisfaction.
Regards,
*** ***

We appreciate *** reaching out and providing feedbackA member of our management team spoke with her, got some more information, discussed things with her and recommended a couple solutionsWe’re here and happy to speak with her if there’s anything else we can provide or help with

Complaint: ***
I am rejecting this response because:There is nothing further to discuss with
this companyI last spoke with them about my refund on May 18, 2016, as they requestedI am not obligated to give them "additional feedback" as they have stated in order for them to move forward with the requests stated in this Revdex.com complaint.The company tried to blackmail me into removing my Revdex.com complaint by saying they would refund my money after I sign a multiple page confidentiality contract agreement with them, and take down my Revdex.com ComplaintWhen I told them to send this blackmail request to me in writing they sent the contract and the rep said that he "misunderstood" and I did not have to remove my Revdex.com complaint for a refund, but that I would have to sign their contract.I will not be signing any documents, I will not speak with this company or any of it's representatives any further on this matter, and I will not be removing my Revdex.com complaintAs of today, Thursday June 23, I have not received the refund and confirmation that the contract has been cancelled as requested, and as they initially stated they would do via the attached email correspondences
Regards,
** *** ***

Complaint: ***
I am rejecting this response, as follows:The claimant has opted to reject the business entity’s response, due to perceived lack of clarification and misstatementsHe/she noted that while dissatisfaction was not explicitly displayed, the entity possessed precise knowledge of the number of “conversions,” (i.e., direct inquiries, resulting from the entities’ efforts) provided to the claimant. He/she estimated that of ten such contacts, four derived from job seekers, and only three resulted in transactions, amounting to less than $of business (from $paid to the entity)The petitioner conjectures that such poor “return on investment” would inevitably result in dissatisfaction (apparent or not).Following submission to the Revdex.com, the claimant was contacted by the original caseworker, and informed that any monetary resolution would be directly subtracted from his/her salary, initially evoking sympathy (but skepticism) from the petitionerCorrespondences to confirm this scenario, by direct contact of the entity’s management, were rerouted back to the caseworker, and thus, the veracity of such claims remained unsubstantiatedBecause no monetary resolution was ever offered (and quite possibly, never intended), the claimant viewed these statements as a possible ploy to elicit sympathy, to beget withdrawal of the petitionOffers of services were similarly declined, due to the poor efficacy of said services during the original subscription period, and the desired resolution explicitly stated as monetary recompenseSubsequent correspondence from the entity emphasized the damage of the complaint to the business’s reputation, and with incredulous audacity, urged the claimant to simply contact the Bureau and withdraw the petition (out of loyalty to the very business engendering the complaint?).Finally,banned images, resulting in a penalty from ***, were discovered by the new “third party” (see graph), on Sept17, 2016, while the site remained hosted by the entity (requested cessation was not until November 2, (see attached message))Moreover, the business’s website used a “secure socket layer” (SSL, denoted as “https….”), which was omitted in the new build (denoted as merely “http…”)Additional supportive material included correspondences in which the new “third party” sent code for the obtension of analytics of the continued hosting of the *** site, in early September, prior to requested cancellation of the subscription (November 2, 2016, see attached)The ensuing expense of complete transfer of the material to the new platform (following the discovery of the penalized materials), to the petitioner, exceeded $2000.The entity has denied knowledge of the banned images, stating that these were installed by an outsourced business, while maintaining the site was penalized only after the “third party” moved these links to the new siteEven considering this to be accurate, what was their original purpose? Why would these images (“interior design”) be on the website in the first place? Is the stringency of security so lenient that an outsourced company may access a customer’s website (entirely without the entity’s knowledge)?In light of the consumer’s more recent interactions with the entity, he/she asserts the evasiveness and poor transparency of this business. Moreover, the claimant now requests no further direct contact by the entity’s sales department, to halt ongoing impassioned pleas for withdrawalContact by management remains desiredHe/she continues to seek monetary recompense arising from the entity’s actions, in addition to the original poor return on investment, and subsequent efforts required to restore status with Internet *** engines. Regards,
*** ***

Hi,Thank you for providing that information.The graph from *** Console that is showing a blocked image is related to a reviews badge that was placed on different pagesThat particular badge is always blockedReason being, the badge provides no SEO value and can increase the load time for each pageTherefore, we block the badge, as we don’t want an increased load time to negatively impact visitor experience or organic rankingI know the person *** had been in contact with told him the blocked badge was resulting in a penalty from ***, but blocking the badge does not have any negative effectAll our sites that utilize that badge are set up this way, and it doesn’t cause any problems.We have shared the above information, as well as discussed his other concerns with our previous clientWe completed an audit of the client’s current site, which was developed by a third party after *** discontinued using our servicesWe followed up with a specific list of fundamental items that need to be done on the current siteWe offered to help make those changes free of charge, in an effort to provide value to the client’s businessI’ve included our list of recommendations, as they were sent to ***, below*** let us know his current SEO/web guy was going to make the changes instead, for the items he believed were beneficial.Improvements related to the onsite conversion rate (improving navigation, etc.):Add a “Contact Us” link to your top nav, at the very rightLink it to: ***Add your phone number to the headerIt’s important that people can very easily see/find how to contact you.Every service page should have either a call to action button, linking people to the Contact Us page, or a contact form.Move any password protected pages to your footer, and take them out of the top navThis page for example: ***Add a footer, and include:Contact Us linkSite MapPassword protected pagesPrivacy policyBlogSocial media linksRemove the “Privacy Policy” call to action button from the following page, and anywhere else it may be appearing as a call to action: ***Make the green links on this page, that go to Wikipedia, open in a new tabThat way, after someone has clicked on the link, they can easily get back to your site by just closing the Wikipedia window.Fix this misspelling in the heading: ***Do you know why the text in some of your blogs is showing up like this (occasional letters bolded): ***SEO work (please see more details here, from our specialist, in addition to the below):You’re missing title tags & meta descriptionsWe could provide those for your current inner pages.Page content optimizationCreate a sound architecture for your blogLinking optimizationChange your H& Htags that should be Htags to HtagsHere are some examples of headings that should be Htags, and are currently Hor Htags:*** *** *** ***It’s our belief that the offers we’ve extended are a fair response to the client’s concerns - some of which were unrelated to our services or weren’t actually impacting the client’s business, despite what he was being told by a third partyWe wish *** would have reached out to us when he was made aware of the blocked badge and asked for some clarificationWe could have prevented him from thinking it was a problem or that he needed to have a new site built with this third party.Thank you,

*** *** *** ***
*** *** *** ***
*** *** *** *** *** ** *** **
*** *** ** *** ***Hi, ***.? I provided the below information to ** *** regarding her concernsI am available to answer any additional questions, in the event she decides to reach out.? Information provided to ** *** was as follows:· ? ? ? ? We try to be very transparent about who our clients are doing business with, which is why the first line of our contract states, “This agreement (the “Service Agreement”) between you (the “Client” or “you”) and Madwire Media, LLA…” As you mentioned, that is also how our credit card charges appear.· ? ? ? ? Not that his age should matter, but Josh is in his thirties and has been in Marketing for several yearsWhen he graduated with his Marketing degree he did so cum laudeHe is not a first year Marketing studentRegardless of age and experience, we require all our employees to go through extensive, ongoing training and meet strict criteria prior to taking on responsibilitiesWhat matters is our teams’ ability to provide results.· ? ? ? ? We ask our clients what search terms are most important to them, because every business may have specific services, products, service areas or types of clientele that they want to prioritizeNo marketing company should make assumptions regarding what a specific client wants to market forFor example, we have clients who want to prioritize advertising for something specific, because those services provide the largest profit margin, or align with their staff’s current bandwidth, etcWe would not know that without askingOnce we have the information we need, we do our own keyword research and come back with a suggested plan of action.· ? ? ? ? The contract we have in place calls for monthly billing for a minimum month term, which is why an invoice was sent days after you signed upThe details of the billing commitment is outlined in the first section of the contract called “Monthly Billing Commitment”The “Monthly Recurring Total” was identified under the “Totals” section as $1585.? Thank you,--Rachel L***Chief Customer Officer?

We worked with this client for several months, and were surprised to hear about his dissatisfactionWe had a good relationship with the client during the duration of his marketing planThis client had moved to a hosting only package after several months of Marketing.The SEO penalty and issue
related to banned images occurred only after the client had a third party rebuild the site on another platform and server, unrelated and unbeknownst to MadwireAs best we can tell, the issue with the images was a result of the new host not having usage rights to the images that they copied over from the previous siteWe had been taken off of *** Analytics, and were not a part of the rebuilding process, so were not aware or involved in the organic rankings on the new siteThe SEO work our team had implemented on the previous site was not migrated or kept with the new build.After hearing of the client’s concerns, we completed an auditWe offered to provide hours of our team’s time for free, to help the client reinstate some of the work we had done, or any other services that might be of valueWe feel this was a fair offer and were happy to try and helpOur offer was declinedHowever, we asked the client to let us know if there was anything further we could help with and are open to assisting in whatever way we can

Multiple members of our team have reached out to ** ***, so that we may gain additional feedback and provide a resolutionShe has been unresponsiveWe welcome her contacting us back at any time

Complaint: ***
I am rejecting this response because:I can not believe that Madwire/Marketingis still denying their incompetency, and straight lying about not pressuring me into recalling charge backs.? Im attaching the service agreement with Marketingthat I have signedThe entire agreement does not hold Marketing responsible of anything, no results, no time frames , no guarantees whatsoever.? I quote chapteer "MARKETING 360® PROVIDES ALL SERVICES ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, AND MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, SECURITY, OR ACCURACY OF THE SERVICES" Quite interesting, they just collect money and promise you nothingFull contract is attached.? Basically it means we dont know what we are doing and have no idea how to.Madwire in their respond claims that my plan did not include any social media support, posting, interaction , etcI urge you to look at the contract part chapter O attached where it states , I quote "? Included in EACH plan are regular postings on applicable social media platforms; branding and design of all platforms, regular monitoring and communication on platforms to engage with followers and respond to comments, messages, posts and spamOne round of revisions to the design is included for free, additional revisions will be available at the creative time hourly rateYour Service Agreement will outline your specific plan (Basic, Standard or Advanced) including the monthly recurring priceThe Basic Plan includes posts per week on a maximum of two social media platforms, and an additional Ad Credits a month to boost posts or purchase other types of social media ads"? I signed up for Basic planMadwire do you not know whats in your contract?? While Madwire is trying to sell their servises they severely misrepresent results of their case studies and promise ROIROI stands for RETURN? on investment, id be happy with just a return, no profit, all I saw is cost per click climbing UP untill it reached $See dashboard screenshotIt also shows that no campagns setup for other outletsIm thinking $is a good budget to work with for social media ads.How is an "expert" team of seasoned marketers did not see a trend? $was entire budget at that point, which means there was no conversions* If there were at least a few conversions resulting from Madwire campaigns than it would bring cost per click down, instead the budget was wasted bc the campaign was build for retargeting only people that visited my site previously, however there was no visits , hence no one to retarget.? yet again it shows how incompetent Madwire is.I also attached a screenshot of an error message from my site that Madwire was suppose to get up and running in about daysIt took them about months just because everything I requested in a new site from the beginning? they did not do and their web designer just hang up on me, when I was expressing my frustration with site that I got vs what we have talked aboutNot just talked, I still have an email trail to prove itOctober 23rd ( two months into the contract) no launch dateEmail was also sent and is still available.Lets talk blogI did get a list of ideas for blog back on Sept27th 2017, I said go ahead, Melanie S*** stated that blog will be written as soon as site is live ( at this point we are only weeks into the contract) , on Decth there was still not a one article written by Madwire copywriters.? Meanwhile they charge my card on the dot every month.? The only reason Madwire has very little to none bad reviews available online is because? Madwire has appeared to have filed, in a *** court, a “Complaint for Declaratory Judgement,” against an anonymous personThis appears to be a way that Madwire can get *** and other search engines to un-index many negative blog post, Madwire’s *** page and a few other search results where this anonymous person has posted? So? the defendant known as “John Doe 1” in the filing (Madwire is referred to as the “Plaintiff”)? Madwire’s *** page suddenly? has a meta noindex tag ()? on it and no longer comes up in *** search results for ‘Madwire Reviews.’ So I guess *** is cooperating with Madwire for whatever reason? ? I can only think of one reason a company would go for something like that, its? huge amount of bad reviewsAlso Marketing was previously known as Madwire, I can also think of only one reason a company would change their name, its bad bad reputation.? ? Dear Madwire/ Marketing why dont you try? ? to be a reasonable and tranparent voice for your company, rather than [possibly] sneaking around, [possibly] trying to take people’s websites down, [possibly] having fake commenters and reviewers troll and spam the web, [possibly] filing things in courts to get unfavorable websites un-indexed and all that stuff, which at the end of the day, just makes your company look a bit shady.At this point im seeking full refund.? More detailed letter is attached to this message with many screenshots and emails, please feel free to read.? The only resolution im seeking at this point is full refund? Regards,*** ***

Our team has been working with *** and has come up with a good plan of action, which all parties have agreed toWe appreciate *** discussing his concerns with us

Hi,Thank you for providing that information.The graph from [redacted] Console that is showing a blocked image is related to a reviews badge that was placed on 35 different pages. That particular badge is always blocked. Reason being, the badge provides no SEO value and can increase the load time for each page. Therefore, we block the badge, as we don’t want an increased load time to negatively impact visitor experience or organic ranking. I know the person [redacted] had been in contact with told him the blocked badge was resulting in a penalty from [redacted], but blocking the badge does not have any negative effect. All our sites that utilize that badge are set up this way, and it doesn’t cause any problems.We have shared the above information, as well as discussed his other concerns with our previous client. We completed an audit of the client’s current site, which was developed by a third party after [redacted] discontinued using our services. We followed up with a specific list of fundamental items that need to be done on the current site. We offered to help make those changes free of charge, in an effort to provide value to the client’s business. I’ve included our list of recommendations, as they were sent to [redacted], below. [redacted] let us know his current SEO/web guy was going to make the changes instead, for the items he believed were beneficial.Improvements related to the onsite conversion rate (improving navigation, etc.):Add a “Contact Us” link to your top nav, at the very right. Link it to: [redacted]Add your phone number to the header. It’s important that people can very easily see/find how to contact you.Every service page should have either a call to action button, linking people to the Contact Us page, or a contact form.Move any password protected pages to your footer, and take them out of the top nav. This page for example: [redacted]Add a footer, and include:Contact Us linkSite MapPassword protected pagesPrivacy policyBlogSocial media linksRemove the “Privacy Policy” call to action button from the following page, and anywhere else it may be appearing as a call to action: [redacted]Make the green links on this page, that go to Wikipedia, open in a new tab. That way, after someone has clicked on the link, they can easily get back to your site by just closing the Wikipedia window.Fix this misspelling in the heading: [redacted]Do you know why the text in some of your blogs is showing up like this (occasional letters bolded): [redacted]SEO work (please see more details here, from our specialist, in addition to the below):You’re missing title tags & meta descriptions. We could provide those for your current inner pages.Page content optimizationCreate a sound architecture for your blogLinking optimizationChange your H2 & H3 tags that should be H1 tags to H1 tags. Here are some examples of headings that should be H1 tags, and are currently H2 or H3 tags:[redacted]   [redacted]It’s our belief that the offers we’ve extended are a fair response to the client’s concerns - some of which were unrelated to our services or weren’t actually impacting the client’s business, despite what he was being told by a third party. We wish [redacted] would have reached out to us when he was made aware of the blocked badge and asked for some clarification. We could have prevented him from thinking it was a problem or that he needed to have a new site built with this third party.Thank you,