Madwire

Complaint: [redacted]
I am rejecting this response because:  Please see below all the proof  that every single point that was made by Madwire is simply a lie. It amazes me that this business is so far from being honest that even when corresponding back to me they try to convince me in something opposite  that both of us know, for example, they kept on telling me that no one uses mobile devices to shop, even though we both are looking at analytics and it shows over 90% of the traffic is from mobile devices, and this is just 1 example. I wish I could drop them  in a first month and not give them benefit of a doubt.    Just overall very unprofessional, unethical business, from sales people to top management.  I will attach a copy of my user agreement where Social media expert team is mentioned and even mentioned how much and how often they would post on behalf of my business. See in Madwire`s respond they lie again about me not having SM team according to my plan. Im also attaching a second opinion letter from a well known and trusted company, that states that Madwire in fact did not execute the contract. Having a non functional template web site, that contains numerous mistakes is not the same than having a well responsive fully functional web site.  Also, Marketing360/Madwire mentioned something about organic ranking in their response , well if there would be campaigns set up for my business, and thats what they claim to do the best, maybe there would be organic growth and conversions. Blog was requested from day 1, again, another lie from the Madwire, that I have not requested it. I do have all the screenshots attached , please see for yourself.The cherry on top is when Madwire/Marketin360 employee lied to me about them winning chargebacks, that I filed with my CC, so I would respond to my bank that I am not longer interested in perusing refund. That is a fraud.Im being contacted through SM by several businesses, who`s story is exactly the same as mine,  about this dishonest company, we will be taking this issue further until we reach full satisfaction. 
Regards, 
[redacted]

We appreciate [redacted] reaching out and providing feedback. A member of our management team spoke with her, got some more information, discussed things with her and recommended a couple solutions. We’re here and happy to speak with her if there’s anything else we can provide or help with.

We worked with this client for several months, and were surprised to hear about his dissatisfaction. We had a good relationship with the client during the duration of his marketing plan. This client had moved to a hosting only package after several months of Marketing.The SEO penalty and issue...

related to banned images occurred only after the client had a third party rebuild the site on another platform and server, unrelated and unbeknownst to Madwire. As best we can tell, the issue with the images was a result of the new host not having usage rights to the images that they copied over from the previous site. We had been taken off of [redacted] Analytics, and were not a part of the rebuilding process, so were not aware or involved in the organic rankings on the new site. The SEO work our team had implemented on the previous site was not migrated or kept with the new build.After hearing of the client’s concerns, we completed an audit. We offered to provide 10 hours of our team’s time for free, to help the client reinstate some of the work we had done, or any other services that might be of value. We feel this was a fair offer and were happy to try and help. Our offer was declined. However, we asked the client to let us know if there was anything further we could help with and are open to assisting in whatever way we can.

Complaint: [redacted]
I am rejecting this response, as explained in the attachment.
Thank you very much.
[redacted]Claimant’s response to business. We worked with this client for several months, and were surprised to hear about his dissatisfaction. We had a good relationship with the client during the duration of his marketing plan. This client had moved to a hosting only package after several months of Marketing. The SEO penalty and issue related to banned images occurred only after the client had a third party rebuild the site on another platform and server, unrelated and unbeknownst to Madwire. As best we can tell, the issue with the images was a result of the new host not having usage rights to the images that they copied over from the previous site. We had been taken off of [redacted] Analytics, and were not a part of the rebuilding process, so were not aware or involved in the organic rankings on the new site. The SEO work our team had implemented on the previous site was not migrated or kept with the new build. After hearing of the client’s concerns, we completed an audit. We offered to provide 10 hours of our team’s time for free, to help the client reinstate some of the work we had done, or any other services that might be of value. We feel this was a fair offer and were happy to try and help. Our offer was declined. However, we asked the client to let us know if there was anything further we could help with and are open to assisting in whatever way we can. Response: The claimant has opted to reject the business entity’s response, due to perceived lack of clarification and misstatements. He/she noted that while perhaps, dissatisfaction was not explicitly displayed, the entity possessed precise knowledge of the number of “conversions,” (i.e., direct inquiries, resulting from the entities’ efforts) provided to the claimant.  He/she estimated ten such contacts, with only three resulting in purchasing services, amounting to less than $1000 of business (from $6000 paid to the entity). The petitioner conjectured such poor “return on investment” would inevitably result in dissatisfaction (apparent or not). Following submission to the Revdex.com, the complainant was contacted by the original caseworker, and informed that any monetary resolution would be directly subtracted from his/her salary, initially evoking sympathy (but skepticism) by the petitioner. Correspondences to confirm this scenario, by direct contact of the entity’s management, were rerouted back to the caseworker, and thus, the veracity of such claims remained unsubstantiated. Because no monetary resolution was ever offered (and quite possibly, never intended), the claimant viewed this as a ploy to elicit sympathy, to beget withdrawal of the petition. Offers of services were similarly declined, due to the poor efficacy of said services during the original subscription period, and the desired resolution explicitly stated as monetary recompense. Subsequent correspondence from the entity emphasized the damage of the complaint to the business’s reputation, and with incredulous audacity, urged the claimant to simply contact the Bureau and withdraw the petition (out of loyalty to the business defendant named in the complaint?). Finally, 35 banned images, resulting in a penalty from [redacted], were discovered by the new “third party,” (see graph) on Sept. 17, 2016, while the site was yet hosted by the entity (requested cessation was not requested until November 2, 2016 (see attached messages) . Those findings revealed the company’s website to use a “secure socket layer” (SSL, denoted as “https….”), which was omitted in the new build (denoted as merely “http…”). Moreover, various correspondences noted that the “third party” sent code for the obtension of analytics of the company’s continued hosting of the site, in early September, prior to transfer of the website contents (November 2, 2016, see attached). The ensuing expense of complete transfer of the material to the new platform (following the discovery of the penalized materials), to the petitioner, exceeded $2000. Page 3  From:  [redacted] Subject:  Re: request cancellation of web-hosting fee  Date: To:  Jennifer M[redacted] Hi Jennifer: Please cancel this hosting fee ($14.95), as the site has been reformatted to Word Press for a different host. Hope all is well with you and that you enjoyed your summer. Thanks very much. Have a great week. [redacted] On Oct 4, 2016, at 6:01 AM, Madwire Media <[email protected]> wrote: Dear [redacted], Thank you for your payment of $14.95 USD that was processed on 10/04/2016. Thank you for your business!<[redacted]> Request to halt Madwire hosting in November, while[redacted] irregularities were found on September 17.

Our team has been working with [redacted] and has come up with a good plan of action, which all parties have agreed to. We appreciate [redacted] discussing his concerns with us.

Complaint: [redacted]
I am rejecting this response because:I can not believe that Madwire/Marketing360 is still denying their incompetency, and straight lying about not pressuring me into recalling charge backs. Im attaching the service agreement with Marketing360 that I have signed. The entire agreement does not hold Marketing 360 responsible of anything, no results, no time frames , no guarantees whatsoever.  I quote chapteer 10. "MARKETING 360® PROVIDES ALL SERVICES ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, AND MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY, TIMELINESS, SECURITY, OR ACCURACY OF THE SERVICES. " Quite interesting, they just collect money and promise you nothing. Full contract is attached.  Basically it means we dont know what we are doing and have no idea how to.Madwire in their respond claims that my plan did not include any social media support, posting, interaction , etc. I urge you to look at the contract part 1 chapter O attached where it states , I quote "  Included in EACH plan are regular postings on applicable social media platforms; branding and design of all platforms, regular monitoring and communication on platforms to engage with followers and respond to comments, messages, posts and spam. One round of revisions to the design is included for free, additional revisions will be available at the normal creative time hourly rate. Your Service Agreement will outline your specific plan (Basic, Standard or Advanced) including the monthly recurring price. The Basic Plan includes 3 posts per week on a maximum of two social media platforms, and an additional 75 Ad Credits a month to boost posts or purchase other types of social media ads. "  I signed up for Basic plan. Madwire do you not know whats in your contract? While Madwire is trying to sell their servises they severely misrepresent results of their case studies and promise ROI. ROI stands for RETURN  on investment, id be happy with just a return, no profit, all I saw is cost per click climbing UP untill it reached $2000. See dashboard screenshot. It also shows that no campagns setup for other outlets. Im thinking $2000 is a good budget to work with for social media ads.How is an "expert" team of seasoned marketers did not see a trend? $2000 was entire budget at that point, which means there was no conversions* If there were at least a few conversions resulting from Madwire campaigns than it would bring cost per click down, instead the budget was wasted bc the campaign was build for retargeting only people that visited my site previously, however there was no visits , hence no one to retarget.  yet again it shows how incompetent Madwire is.I also attached a screenshot of an error message from my site that Madwire was suppose to get up and running in about 10 days. It took them about 2 months just because everything I requested in a new site from the beginning  they did not do and their web designer just hang up on me, when I was expressing my frustration with site that I got vs what we have talked about. Not just talked, I still have an email trail to prove it. October 23rd ( two months into the contract) no launch date. Email was also sent and is still available.Lets talk blog. I did get a list of ideas for blog back on Sept. 27th 2017, I said go ahead, Melanie S[redacted] stated that blog will be written as soon as site is live ( at this point we are only 4 weeks into the contract) , on Dec. 11 th there was still not a one article written by Madwire copywriters. Meanwhile they charge my card on the dot every month. The only reason Madwire has very little to none bad reviews available online is because Madwire has appeared to have filed, in a [redacted] court, a “Complaint for Declaratory Judgement,” against an anonymous person. This appears to be a way that Madwire can get [redacted] and other search engines to un-index many negative blog post, Madwire’s [redacted] page and a few other search results where this anonymous person has posted.  So  the defendant known as “John Doe 1” in the filing (Madwire is referred to as the “Plaintiff”).  Madwire’s [redacted] page suddenly has a meta noindex tag (<meta name=”robots” content=”noindex”>) on it and no longer comes up in [redacted] search results for ‘Madwire Reviews.’ So I guess [redacted] is cooperating with Madwire for whatever reason.    I can only think of one reason a company would go for something like that, its  huge amount of bad reviews. Also Marketing 360 was previously known as Madwire, I can also think of only one reason a company would change their name, its bad bad reputation.  Dear Madwire/ Marketing 360 why dont you try  to be a reasonable and tranparent voice for your company, rather than [possibly] sneaking around, [possibly] trying to take people’s websites down, [possibly] having fake commenters and reviewers troll and spam the web, [possibly] filing things in courts to get unfavorable websites un-indexed and all that stuff, which at the end of the day, just makes your company look a bit shady.At this point im seeking full refund. More detailed letter is attached to this message with many screenshots and emails, please feel free to read. The only resolution im seeking at this point is full refund Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:There is nothing further to discuss with...

this company. I last spoke with them about my refund on May 18, 2016, as they requested. I am not obligated to give them "additional feedback" as they have stated in order for them to move forward with the requests stated in this Revdex.com complaint.The company tried to blackmail me into removing my Revdex.com complaint by saying they would refund my money after I sign a multiple page confidentiality contract agreement with them, and take down my Revdex.com Complaint. When I told them to send this blackmail request to me in writing they sent the contract and the rep said that he "misunderstood" and I did not have to remove my Revdex.com complaint for a refund, but that I would have to sign their contract.I will not be signing any documents, I will not speak with this company or any of it's representatives any further on this matter, and I will not be removing my Revdex.com complaint. As of today, Thursday June 23, 2016 I have not received the refund and confirmation that the contract has been cancelled as requested, and as they initially stated they would do via the attached email correspondences.
Regards,
[redacted]

Multiple members of our team have reached out to [redacted], so that we may gain additional feedback and provide a resolution. She has been unresponsive. We welcome her contacting us back at any time.