Magazine Solutions

[redacted] ***,I have looked over all current and past records, and you have never had a order with Magazine Solutions I am not sure where the mix up is, but we have never sent you anything or charged you anything Please look over your bank and credit card statements to see who is charging you Thanks,Magazine Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Mr***, I have looked over Ms***'s file, and I show a refund ck, #***, was sent out to Ms***'s address on September 15, I show the check has not been cashed If you did not get check please give us a call Sorry for any inconvenience this may have causedThank you and have a great day

Initial Business Response / [redacted] */ MS [redacted] , We have one order from Ms [redacted] on May 3, for a one time payment of $for magazines for yearsWe have only charged Ms [redacted] that one time payment of $159.90, and sent her confirmation letter out on May 4, We have never had any other order from her and we have never charged her account again or anytime before this order on May 3, We are sending Ms [redacted] and [redacted] and [redacted] to [redacted] Dr [redacted] OR XXXXXWe are not calling Ms [redacted] she is on our do not call list since she is a current customerIf Ms [redacted] is getting calls it is not from our companyWhat are the numbers calling her? As of July 2, we have never had any calls or mail from Ms [redacted] stating she is not happy with her serviceMs [redacted] 's magazines have not been returned or her free vacationMs [redacted] if we can help you further please call us at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Ms [redacted] , This is the first and only order that we have ever had from youWe cancel at anytime and offer full refunds if we are notifiedIf we are not contacted we cannot resolve the issueI have cancelled the account and sent Ms [redacted] a check for [redacted] for the total amount she paid to [redacted] # [redacted] XXXXX If we can help furhter please let us knowThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not telling the truth...I have bank statements that has their debits on it from before and when I did contact them..they informed me that they would charge my mom's acct with a large amt still! to cancel the accountWhich is ridiculous! I do thank them for saying they will send my Mo'ms money back but I will believe it when I see itThis is my honest response and I hate businesses that take advantage of elderly people! Thank you Revdex.com for your mediation in this situation[redacted] M [redacted] POA/ [redacted]

Ms***We have looked into your account on we have a order placed on February 5, for magazines We sent you a confirmation packet on February 10, We have never received anything in the mail saying you were not happy with the service, and we have pulled the phone logs
and you have never called to say you were not satisfied with the service or that you wanted to cancel We cancel at anytime, we just have to be notified We had sent you a letter on March 1, 2016, and April 4, with no response Ms*** has paid a total of $to our company, and has been receiving her magazines I am not sure what the $dispute is for If Ms*** paid that amount it was not to our company At this time Ms*** will receive magazines for the next year, and then they will not continue We have cancelled her order, and put her on out no call list, and she will not billed from us We can help further please give us a call ###-###-####

Magazine Solutions has pulled all electronic logs on this account, and we have never received a call to cancel this orderMagazine Solutions cancels at anytimeMagazine Solutions has cancelled this account, and will issue a refund for $Mr*** has been put on our do not call list, and
we will never contact him againIf we can be of further assistance please call us at ***

(The consumer indicated he/she DID NOT accept the response from the business.)
It's "hard" (impossible) to make a "call log" when you can't get any way to leave a message as stated in my message to the Revdex.comHis account has been charges times now for $for a total of $Another charge has been posted on 12/31/for $No credits have been posted to his accountI feel they should credit a total of $to his account

Initial Business Response /* (1000, 5, 2015/05/14) */
Ms ***,
We have an ordered placed April 4, for ***, ***, and Family CircleYour Order number is XXXXXXX and contract number is XXXXXXXX for a one time payment of $We sent your
confirmation letter and your free vacation to ***, Illinois XXXXX and your magazines were ordered and sent to same addressWe have never received a call to our office XXX-XXX-XXXX or the confirmation letter or free vacation were never returned to our officeWe cancel at anytime if a customer is not happy with the service, but we have to be notified and given a chance to do soAt this time we have cancelled your account, cancelled all magazines that we ordered for you and Ms*** is on our do not call listWe will also send Ms*** a refund check to the above address for $when we receive the free vacation back in the mail to *** W *** Ave ** *** CO XXXXXPlease let us know if we can help with any thing elseThanks

Ms***,We are so sorry for any misunderstanding We have an order placed on December 10, for Guidepost, Good House Keeping, and Womans Day for years at We sent you a confirmation packet on December 11, We never received any written or any verbal
cancellation from you We cancel at anytime We confirmed with the magazine distribution that you are getting all of the magazines, and you are We received a charge back from your bank on February 23, 2016, and we sent you to collections since you are receiving the product and we never received a cancellation from you We have also pulled out phone logs and there is no phone communication with us either At this time we have cancelled your order, we have cancelled your magazines, taken you out of collections, and you have been put on out do not call list If we can help you further please let us know Thanks

Dear Customer,We over looked this complaint on accident What is the customer's name? We do not have any customers named *** *** Our phone number is ***, and we answer all calls and messages within a hour period I have done a electronic log on the above
name, and do not show any contact with our company number Please let us know your mother's name , and I can give you better information You are also welcome to call us at anytime to resolve issue. Thanks,Magazine Solutions

*** ***,I show you have placed orders with our company Magazine Solutions cancels at anytime, but we have never received a call from you I have checked our electronic logs, and show no calls from you I have also contacted the publishers, and you have been receiving all of the
magazines that you ordered As of today I have cancelled all your magazines, and have put you on our in house do not call list I also show you have charged back your payments through your bank that you paid Magazine Solutions, and you have been getting all of your magazines If we can help you any further please call our office line ***. Thanks,Magazine Solutions

Initial Business Response /* (1000, 5, 2015/07/22) */
Ms. [redacted],
[redacted] has looked over your complaint, and we have never had any orders placed from you. [redacted] has not been sending any magazines to you. I have noted our files to put you on our do not call list. If I...

can help you further please give us a call at XXX-XXX-XXXX.
Thanks

Mr. [redacted], I have looked over Ms. [redacted]'s file, and I show a refund ck, #[redacted], was sent out to Ms. [redacted]'s address on September 15, 2016.  I show the check has not been cashed.  If you did not get check please give us a call.  Sorry for any inconvenience this may have...

caused. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/06/19) */
Ms. [redacted],
This is the first and only order that we have ever had from you. We cancel at anytime and offer full refunds if we are notified. If we are not contacted we cannot resolve the issue. I have cancelled the account and sent Ms....

[redacted] a check for [redacted] for the total amount she paid to [redacted] #325 [redacted] XXXXX.
If we can help furhter please let us know. Thanks
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not telling the truth...I have bank statements that has their debits on it from before and when I did contact them..they informed me that they would charge my mom's acct with a large amt still! to cancel the account. Which is ridiculous! I do thank them for saying they will send my Mo'ms money back but I will believe it when I see it. This is my honest response and I hate businesses that take advantage of elderly people! Thank you Revdex.com for your mediation in this situation.....[redacted] M [redacted] POA/[redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Mr. [redacted],
I am sorry for any inconvenience all you had to do is contact out office and we would have cancelled your account at anytime. I have looked at our electronic log, and there have been no inbound calls to our office. I have...

checked with the publishers and the Reminisce and Woodcraft have been sent out to [redacted] N. [redacted] XXXXX. There was some type of error with the Super Chevy which we were unaware of until now. Magazine Solutions will send a refund check to Mr. [redacted] to the above address. The magazines have already been ordered so they will continue for a year and then they will stop. If we can help further please call our office at XXX-XXX-XXXX.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]