Magic Face Therapy RJB Consulting LLC

from: Magic Face Therapy to: [redacted] date: Tue, Oct 27, at 6:PMsubject: RE: Complaint ID: [redacted] Dear [redacted] :Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.comWe feel for Ms [redacted] ***'s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected] P***, Customer Care RepresentativeMagic Face TherapyQuestions? Contact us! 1-877-669-1240Monday through Friday 6AM to 8PM ESTSaturday 9AM to 2PM EST

Dear Revdex.com Representative,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.comOur records indicate that Ms [redacted] contacted our customer service team and verbally agreed to a partial refund of $on September 6, Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe feel for our customer’s concerns, and have processed another refund in the amount of $as requested for our Magic Face Therapy productIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processed Please feel free to contact us know if you should have any further questions at 877-498-or [email protected] addition, this complaint addressed to our Revdex.com included a company that does not correspond with our product Magic Face Therapy, as per the consumer's complaint included a “"Vumera Skin.” We recommend the consumer contact "Vumera Skin" again for further assistance as we hold no business affiliation with this companyThank youSincerely,Magic Face [email protected]

Complaint: [redacted] I am rejecting this response because:The $I was forced to take that and it wasn't even the total they took from my acct they took $and $and the deluxe eye therapy they don't even make anymore and told me to get the money back from my bank? Your buisness is very shady you are misleading and not being truthful to your costumers you lie and say this is a free trial then two weeks later you charge for the so called FREE TRIALS VERY SHADY ADVERTISING PRACTICES.I WILL NOT STOP UNTIL I GET A FULL REFUND MY NEXT STOP IS MY LAWYER.I ALSO FOUND OUT THERE ARE MORE PEOPLE WHO HAS COMPLAINED ABOUT YOUR DECEIT! Regards, [redacted]

Dear [redacted] ,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://magicfacetherapy.com/We do, however, feel for your concernsWe strive to make sure that every one of our customers are satisfiedOur records indicate that we had processed a refund to you for our product Magic Face Therapy in the amount of $on May 27, as a result of your call to our customer service teamThis amount would have reflected on your bank statement within 5-business days.We are not associated with the other company you mentioned: [redacted] ***Therefore, we are unable to process any refunds to on their behalfHowever, you can contact their customer service team at [redacted] or [redacted] .com about these chargesPlease feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face [email protected] Service

Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 10/24/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected] .Sincerely,Magic Face [email protected]

Dear [redacted] ,?Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.magicfacetherapy.com/payment.phpWe apologize for the inconvenience our customer service team has caused youWe feel for your concerns and as such have processed a full refund in the amount of $as requestedThis should reflect on your bank statement within 5-business daysPlease feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face TherapyCustomer [email protected]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

from: Magic Face Therapy to: *** *** date: Tue, Oct 27, at 6:PMsubject:
class="Apple-tab-span"> RE: Complaint ID: ***
Dear *** ***:Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.comWe feel for Ms*** ***'s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected] P***, Customer Care RepresentativeMagic Face TherapyQuestions? Contact us! 1-877-669-1240Monday through Friday 6AM to 8PM ESTSaturday 9AM to 2PM EST

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Thank you for your quick response After I emailed your office, I called the SECU
about these charges I was told that I needed to place a call to these companies to see if they will refund. --Customer Service from JRB said "this was"ordered from Greenfield, KY."--they will refund the $but not the shipping Even though I disagree with this, I am ok with it.Thanks

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Thank you for your quick response After I emailed your office, I called
the SECU about these charges I was told that I needed to place a call to these companies to see if they will refund. --Customer Service from JRB said "this was"ordered from Greenfield, KY."--they will refund the $but not the shipping Even though I disagree with this, I am ok with it.Thanks

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://magicfacetherapy.com/We do, however, feel for your concerns. We strive to make sure that every one of our customers are satisfied. Our records indicate that we had processed a refund to you for our product Magic Face Therapy in the amount of $89.49 on May 27, 2015 as a result of your call to our customer service team. This amount would have reflected on your bank statement within 5-7 business days.We are not associated with the other company you mentioned: [redacted]. Therefore, we are unable to process any refunds to on their behalf. However, you can contact their customer service team at [redacted] or [redacted].com about these charges. Please feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face [email protected] Service

from: Magic Face Therapy <[email protected]>to: [redacted] <[email protected]>date: Tue, Oct 27, 2015 at 6:12 PMsubject: RE: Complaint ID: [redacted]Dear [redacted]:Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied,...

therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trymagicface.comWe feel for Ms. [redacted]'s concerns, and have processed a refund in the amount of $89.49 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-669-1240 or [email protected] P[redacted], Customer Care RepresentativeMagic Face TherapyQuestions? Contact us! 1-877-669-1240Monday through Friday 6AM to 8PM ESTSaturday 9AM to 2PM EST

Dear [redacted],?Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking...

the T&C check-boxes. Please see the following check-out page for more information: https://www.magicfacetherapy.com/payment.phpWe apologize for the inconvenience our customer service team has caused you. We feel for your concerns and as such have processed a full refund in the amount of $89.49 as requested. This should reflect on your bank statement within 5-7 business days. Please feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face TherapyCustomer [email protected]

Dear Revdex.com Representative,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trymagicface.comOur records indicate that Ms. [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.76 on September 6, 2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We feel for our customer’s concerns, and have processed another refund in the amount of $44.73 as requested for our Magic Face Therapy product. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed.  Please feel free to contact us know if you should have any further questions at  877-498-0214 or [email protected] addition, this complaint addressed to our Revdex.com included a company that does not correspond with our product Magic Face Therapy, as per the consumer's complaint included a “"Vumera Skin.” We recommend the consumer contact "Vumera Skin" again for further assistance as we hold no business affiliation with this company. Thank you. Sincerely,Magic Face [email protected]

Dear [redacted] [redacted],Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.49 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-669-1240 or [redacted] .Sincerely,Magic Face Therapy[redacted]

[redacted]
[redacted]
[redacted]
[redacted] 
Dear [redacted],Thank you for your assistance in resolving this complaint we received from your office...

regarding our customer Ms. [redacted], ID: [redacted] on Monday April 20, 2015.Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://magicfacetherapy.com/We understand our customer's concerns, however, at this time, Ms. [redacted]’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $89.49 as requested. The chargeback processor and credit card company will determine the legitimacy of the claim and be able provide any refunds as necessary. However, if the chargeback were to be reversed, a refund could be issued once we are notified. We hope this response serves satisfactory to our customer Ms. [redacted].Sincerely,Magic Face TherapyCustomer [email protected][redacted], Customer Care RepresentativeMagic Face TherapyQuestions? Contact us! [redacted]Monday through Friday 6AM to 8PM ESTSaturday 9AM to 2PM EST

Dear Revdex.com Representative,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trymagicface.comOur records indicate that Ms. [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.76 on September 6, 2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We feel for our customer’s concerns, and have processed another refund in the amount of $44.73 as requested for our Magic Face Therapy product. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed.  Please feel free to contact us know if you should have any further questions at  877-498-0214 or [email protected] addition, this complaint addressed to our Revdex.com included a company that does not correspond with our product Magic Face Therapy, as per the consumer's complaint included a “"Vumera Skin.” We recommend the consumer contact "Vumera Skin" again for further assistance as we hold no business affiliation with this company. Thank you. Sincerely,Magic Face [email protected]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: https://magicfacetherapy.com/We do, however, feel for your concerns. We strive to make sure that every one of our customers are satisfied. Our records indicate that we had processed a refund to you for our product Magic Face Therapy in the amount of $89.49 on May 27, 2015 as a result of your call to our customer service team. This amount would have reflected on your bank statement within 5-7 business days.We are not associated with the other company you mentioned: [redacted]. Therefore, we are unable to process any refunds to on their behalf. However, you can contact their customer service team at [redacted] or [redacted].com about these charges. Please feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face [email protected] Service

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However I do not believe you when you say that you are not affiliated with [redacted] as the "Free Sample" for the Magic Face Therapy and the [redacted] was on the same website; exact same offer.  I am also going to reinforce my belief that your "offer" was misleading and intentional in regards to offering this on a "free sample" website and it DID NOT make clear this was for a subscription.  The reason I submitted my credit card was for SHIPPING ONLY....I am an intelligent 51 year old female that would have noticed the TERMS OF A SUBSCRIPTION AND WARNING OF A 14 DAY TRIAL....it was not there and I am sure you are aware of the different "approaches" your website/popups have.  MANY OTHER consumers have commented on blogs, online reviews etc regarding your company and the misleading business tactics you are engaging in.  I am disappointed I had to spend this much time on this issue but am happy the Revdex.com has received my complaint.  Hopefully others have done the same.  Please stop victimizing consumers.
Regards,
[redacted]

Dear [redacted], rgb(255, 255, 255);">Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.49 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 877-669-1240 or [redacted] .Sincerely,Magic Face Therapy[redacted]