Magic Face Therapy RJB Consulting LLC

Complaint: [redacted]
I am rejecting this response because:The $67.12 I was forced to take that and it wasn't even the total they took from my acct they took $89.49 and $89.10 and the deluxe eye therapy they don't even make anymore and told me to get the money back from my bank? Your buisness is very shady you are misleading and not being truthful to your costumers you lie and say this is a free trial then two weeks later you charge for the so called FREE TRIALS VERY SHADY ADVERTISING PRACTICES.I WILL NOT STOP UNTIL I GET A FULL REFUND MY NEXT STOP IS MY LAWYER.I ALSO FOUND OUT THERE ARE MORE PEOPLE WHO HAS COMPLAINED ABOUT YOUR DECEIT!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],?Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: https://www.magicfacetherapy.com/payment.phpWe apologize for the inconvenience our customer service team has caused you. We feel for your concerns and as such have processed a full refund in the amount of $89.49 as requested. This should reflect on your bank statement within 5-7 business days. Please feel free to contact us if you should have any further questions or concerns.Sincerely,Magic Face TherapyCustomer [email protected]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by...

marking the T&C check-boxes. Please see the following check-out page for more information: https://www.magicfacetherapy.com/payment.phpWe feel for your concerns, and have processed a refund in the amount of $89.49 as we value your customer satisfaction. This amount should reflect in your bank statement within 7 business days. Please feel free to let us know if you should have any questions.Sincerely,Magic Face TherapyCustomer Service [email protected]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I appreciate the resolution, but am still very concerned with the company's underhanded ways and poor customer service. I hope that by settling complaints such as these, this company might consider making more upfront and honest changes to their policies.
Regards,
[redacted]

DON'T DO IT -- Magic Face Therapy is a SCAM ` The box will arrive without any paperwork or directions. …It will be incredibly HARD TO CANCEL the HIGH MONTHLY AUTO-CHARGE that you were not notified about up front.

Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program...

by marking the T&C check-boxes. Please see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $67.12 on 10/24/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 877-669-1240 or [email protected] .Sincerely,Magic Face [email protected]