Magic Face Therapy

Dear [redacted] Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied; therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://magicfacetherapy.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected],Magic Face [email protected]

Dear [redacted] ,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.comWe feel for your concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-498-or [email protected], Magic Face [email protected]

Dear [redacted] ,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://www.magicfacetherapy.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected] .Sincerely,Magic Face [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with this resolution and I feel I should receive a full refund First of all the Terms & Conditions were not made available on the webpage I ordered Nova Derm Eye Cream & Magic Face Therapy from I ordered from the following internet site, www.trymagicfacetherapy.com/d/special6u and there were no Terms & Conditions nor was there a box that allowed you to accept or decline anythingWhen I talked to Magic Face Therapy Customer Service (10-19-2015) they stated that there was a box to check to accept or the purchase could not go forwardThey referred me to a different webpage, but that is not the webpage I used to place my orderI went back to the webpage I ordered from and looked again and confirmed what I told them was true (there wasn't a box to check) When I first submitted my complaint (10-20-2015) to the Revdex.com the webpage I ordered from was still up and runningI went on the webpage today (11-9-2015) and the webpage I used to place my order has been taken down, it now states "webpage cannot be found" Regards, [redacted]

Dear [redacted] , Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.com We feel for your concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-498-or [email protected] Sincerely, Magic Face Therapy [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My issue is not with being charged a ridiculous amount of money for a sub-par productMy issue is the form of marketing this business uses to "bait and switch" unknowing consumers with the intention of over charging them once they receive a product they did not want/order Magic Face Therapy offers a trial size of their face lotion for $and when the consumer enters their bank information to receive the trial size the company then sends them a full size bottle (which is still less than an ounce!); most would not even realize it was not a trial sizeOnce the consumer receives the "full size" they have days to return the bottle or the company charges them $It is completely misleading After calling to confirm I would not be receiving a monthly charge, I was informed that the company did intend to charge me monthly for this product, without my consentThey also informed me that if I did not return the bottle that was sent I would be charged the $I only ordered a trial size! It is outrageous that this type of advertising is legalNowhere on any of the information sent to my home or on the advertisement was there any information informing: A.) that they would not be sending a trial size but instead a full size bottle B.) there would be a monthly charge unless I cancelled C.) The "full size" product was $This type of advertising is intentionally misleading and harmful to consumersIt is clearly meant to deceive and should be stoppedI look forward to any further questions or concerns you may have regarding my dealings with this company Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] [redacted] To: Ms [redacted] [redacted] Thank you for your fast responseIn the meantime I contacted my Bank to find out the exact amount what the company charged me I do not use online bankingSurprise, the company charged me twice the amount $was charged to my [redacted] Credit Card by [redacted] ***, Tel [redacted] ***, and $was charged by [redacted] *** [redacted] ***, both on the same date, March 28, The name Beau Derma is not shown anywhereI expect the refund for a total of $ Here are the first six digits [redacted] and the four last *** of my [redacted] CardThe package was returned today to: MAGIC FACE THERAPY AND NOVADERM, Attn: Supervisor of Customer Service [redacted] including the letter and copies of the packing list and shipping notifications I am sending you copies by Fax regarding this issueThank you for your help Sincerely, [redacted] A ***

Dear Ms [redacted] , We apologize for any inconvenience we may have caused youWe highly value customer service satisfaction for our Magic Face Therapy productWhen customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C boxOur terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product as shown here: https://magicfacetherapy.com/Nonetheless, we have provided you the full refund for your order in the amount of $89.49, as we value your customer satisfactionYou should expect to receive notification of your refund within business daysFeel free to notify us if you should have any further questions or concernsSincerely,Magic Face TherapyCustomer [email protected]

Dear Ms***,Our records indicate that we have not charged you in the amount of $as you are disputingThis could be verified by viewing your bank statementHowever, we have confirmed that your account has already been canceled for our product, Magic Face Therapy, on August 19, after your call to our customer service teamSincerely,Magic Face [email protected]

Dear Ms*** ***,We at Magic Face Therapy apologize
for the inconvenienceHowever, these two companies: Finesse and Nova Derm are not affiliated with Magic Face TherapyTherefore, we recommend that you contact these companies individually for the charges/refunds as we cannot assist you any furtherThey can be reached at their customer service emails/lines:
[email protected] [email protected] 877-348-3844
Sincerely,
Magic Face Therapy
Customer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Hi there, I filed this complaint on 6/and just returned home and found both emails stating the company response and you closing the matterI would like to correct the closing of this matterI am VERY satisfied with the response and the refund issued by this companyCould you please make that correction in the closing of this matterThanks so much
Regards,
*** ***

Dear *** ***, rgb(34, 34, 34) background-">Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 11/11/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at *** or [email protected] .Sincerely,Magic Face [email protected]

Hello,
We are unable to locate this client within our data base Please have the customer provide us with the first SIX and the Last FOUR of the credit card in which they used to place the purchaseSincerely,
Beau Derma

Your customer representative is very rude
I didn't order replacement product because it did break out my skin when I used trial oneAnd I sent same email where you guys advertised on line
But you send the product without my permission and charging me? So I called your customer repand asked her to return it but she said, I can't...and you guys are not allowed Excuse me? Did you want the law suits?
you will not charge meI will return it
Kyong ***

Dear *** * ***,
" background-">Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:http://www.magicfacetherapy.com/terms.htmlIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest unrefunded transaction on 10/19/In addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-669-or [email protected],Magic Face [email protected]

Dear *** *** ,Our company, Magic Face Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for
our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trymagicface.comIn accordance to our Refund Policy, covered in our Terms and Conditions, we are only subject to processing up to a full refund for the most recent order of our productTherefore, we have gone ahead and processed a refund in the amount of $for the latest transaction on July 7, In addition,you have been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at (877) 753-or [email protected] complaint addressed to our Revdex.com does not correspond with our product Magic Face Therapy, as per the consumer's complaint is for the product “Nova Derm.” We ask that you please correct this misrepresentation of our product on the Revdex.com website, and recommend you contact Nova Derm for further assistance as we hold no affiliation with this companyThank you.Sincerely,
Magic Face [email protected]

Dear Ms***,Our records indicate that we have not charged you in the amount of $as you are disputingThis could be verified by viewing your bank statementHowever, we have confirmed that your account has already been canceled for our product, Magic Face Therapy, on August 19,
after your call to our customer service team.
Sincerely,
Magic Face Therapy
[email protected]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the...

T&C check-boxes. Please see the following check-out page for more information: https://magicfacetherapy.com/
We apologize for the delay on our shipping and that you were unable to achieve the result you were expecting with out product Magic Face Therapy. We feel for your concerns and as such have processed a full refund in the amount of $89.49 for our product Magic Face Therapy. In addition, it seems as there was a failure in our system with a refund processed during your call with customer service, but have adjusted it now. Therefore, within 7 business days your bank statement should reflect two refunds in the amounts of $89.49 and $88.78 respectively. We hope this response serves satisfactory to you kimberly, and please feel free to contact us if you should have any further questions or concerns.
Sincerely,
Magic Face TherapyCustomer [email protected]

Dear Ms. [redacted],Our records indicate that we have not charged you in the amount of $89.99 as you are disputing. This could be verified by viewing your bank statement. However, we have confirmed that your account has already been canceled for our product, Magic Face Therapy, on August 19, 2015 after...

your call to our customer service team. Sincerely,Magic Face [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I
am not satisfied with this resolution and I feel I should receive a full
refund. First of all the Terms & Conditions were not made available
on the webpage I ordered Nova Derm Eye Cream & Magic Face Therapy
from. I ordered from the following internet site,
www.trymagicfacetherapy.com/d/special6u and there were no Terms &
Conditions nor was there a box that allowed you to accept or decline anythingWhen I talked to Magic Face Therapy Customer Service (10-19-2015) they stated that there was a box to check to accept or the purchase
could not go forwardThey referred me to a
different webpage, but that is not the webpage I used to place my orderI went back to the webpage I ordered from and looked again and confirmed
what I told them was true (there wasn't a box to check). When I first submitted my complaint (10-20-2015) to the Revdex.com the webpage I ordered from was still up and
runningI went
on the webpage today (11-9-2015) and the webpage I used to place my order has
been taken down, it now states "webpage cannot be
found".
Regards,
[redacted]