Magic Murals Reviews (5)
Second problem was that the panels didn't match up when we put them up. I contacted MM and I was told that I had to overlap the panel to make them fit. This wasn't the first time we put up murals or wallpaper- nobody ever expects it to look good when it overlaps- just plain dumb. Besides, the Quick Stick is a lot like vinyl, so the overlapping would have shown an elevated, noticeable crease. This was the response I received from MM:
I am sorry that you are not happy with the mural!
The mural is exactly as it is supposed to be. In the instructions on page 3, Step 6, it states that "All multi-panel murals include a 3/4" overlap between panels which is accounted for in your overall ordered dimensions. Be sure to line up the next panel with the previously installed panel allowing an overlap of approximately 3/4"." This is the reason behind the duplicated image on the second panel, to help with the alignment. Since you purchased our QuikStik for Smooth walls, which is removable and reusable, you can remove the second panel and realign it to install it properly and you should be all set. I have attached a copy of our installation instructions for your review. WHY DIDN'T MM ADVISE OF THE 3/4 INCH OVERLAP AND WHY WOULD THEY SELL SUCH AN UGLY PRODUCT TO UNSUSPECTING CUSTOMERS? IT SHOULD NEVER BE AN OPTION TO BEGIN WITH.
As far as the material, we only have 2 materials that are a peel and stick material. The other one is our QuikStik Plus which is a coated woven fabric. If you would like, I can send you a material swatch of the QuikStik Plus for you to test out. If the application of the mural does not matter, I would suggest that you purchase one of our Material Swatch Kits to help you better choose a material that you would like. Here is the link and you would order the Kit 1 that includes all of our wall materials: https://www.magicmurals.com/material-swatch-kit.html. NO THANKS- AFTER THE FACT AND THE HEADACHE
ALL THE BASIC INSTRUCTIONAL INFORMATION THAT SHOULD HAVE BEEN GIVEN OPON MAKING THE ORDER COMES AFTER CUSTOMER MESS IT UP- WHEN SOMEONE PUTS IN AN ORDER, THE CAUTIONS SHOULD COME BACK IMMEDIATELY IN AN EMAIL OR A CUSTOMER SERVICE PHONE CALL. I HAVE DEALT WITH MANY COMPANIES THAT PERFORM THOSE SERVICES AND MY EXPERIENCE HAS ALWAYS BEEN FLAWLESS.
Adhesive wall mural showed mars and creases after application.I purchased a three by five foot custom photo wall mural from Magic Murals in December 2015 for the price of $94. The product arrived several days thereafter accompanied by simple instructions. After applying the wall mural a multitude of mars and creases in the poster became visible, rendering the product an instant eyesore. An email regarding my complaint was replied to by Magic Murals with an email about the high quality of the inks and papers used in their production.Desired SettlementI'd love a refund, but mostly just want to bring the shoddiness of this product to public notice.Business Response Hi,This is very our first "Revdex.com complaint" in the company's 6 year history which I think speaks to the level of service and quality of the mural products we strive to provide our valued customers. We like to know whenever we make a mistake, so we can correct the issue to the customer's satisfaction. We are always proactive in this regard as evidenced by the below correspondence with the customer. We immediately elevated this ticket status to "High Priority". I have attached for your reference.We don't feel we have been given the opportunity to respond accordingly and were stunned to receive a formal complaint to Revdex.com. We hope to resolve the issue as quickly as possible to the satisfaction of the customer. Thank you.INITIAL EMAIL - DEC. 9, 10:42 AMFinished installing mural, highly dissatisfied with quality. Many marsand creases became visible upon installation, will NOT order again,but I WILL tell everyone I know not to use this service.OUR EMAIL RESPONSE - DEC. 9, 10:51 AMThank you for getting in touch with us to let us know that you are dissatisfied with our product. If you could please provide me with a little more information regarding your installation, and perhaps send some photos of the problems you had, I'd like to see if there is something we can do to help you with your situation.We do use the highest quality materials and inks, and have done extensive testing on installation procedures, so your help in letting us solve your problem would be greatly appreciated.Please feel free to contact me either by return e-mail or on my direct line at XXX-XXX-XXXX. I look forward to try to help you with your concerns.CUSTOMER REPLY - DEC. 9 11:52 AMWow. I complain about the quality of the item I received, and you sendme an email telling me how great your ink and paper are? Are youserious? Way to take responsibility and stand behind your product. Ihope your company goes out of business SOON, and rest assured I willdo all I can to make that happen. What a gross way to do business.COMPLAINT EMAIL FROM Revdex.com - DEC. 9 2:04 PM