Magic Puppies

A response was sent by the Director of Revenue and Regulatory Affairs today from CPLSE by mail to the Revdex.com.CPL in Austin does not have this patient account in the systemIt is not a CPL Austin Account.Please call [redacted] at [redacted] if there are any further questions.Kind regards, [redacted]

I've attached a detailed response and the balance has been adjusted to reflect the deductible amount due only A corrected patient balance due statement will sent today We appreciate Ms [redacted] business and apologize for the error Additionally, We thank you for bringing this billing issue to our attention Thank you

Findings and Resolution:Complaint and account review conducted Requesting Physician Pathology testing order confirmed via requisition CPL billed with the information provided by the physician’s office Initially, only one diagnosis code was received CPL received three additional diagnosis codes and billed the patient’s insurance carrier with all diagnosis codes The charges were not covered by the insurance carrier CPL is unable to change or modify diagnosis coding to meet insurance eligibility and no further action can be taken by CPL in regards to the diagnosis code issue/complaint The pricing issue complaint was also reviewed and CPL’s charges are within fair market value with comparable labsFinancial assistance applications for possible reduction assistance were requested by the patient and submitted on 02/24/and 03/17/ However, proof of income was not received A notice requesting proof of income was submitted on 03/21/ To date, the requested information has not been received Based on information in the Revdex.com complaint, the patient’s account will be noted as refuse to pay and charged off as bad debt We wish a more amicable resolution could have been reached regarding Ms [redacted] charges and accounts Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me except they need to send me letter in mail.They had billed the wrong insurance As long as they no longer want money I am fine, but I want a letter mailed to me via the US Postal System saying they fixed the problem and I am never to be billed so I can put it on file Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am scared I will be SHUFFLED between offices with no resolution I need my credit restored I am clueless about this whole thing Regards, [redacted]

Thank you for your correspondence The account listed in the complaint was billed to and paid by the carrier on 03/07/ A name search was also completed and there were no outstanding balances found We appreciate your business and for bringing this matter to our attention

Thank you for your email We have researched Ms [redacted] complaint and discovered two orders were received As a courtesy, we have adjusted the duplicate charges and will submit a corrected claim to the carrier The accounts have been cancelled with our collection service and there's been no adverse action to Ms [redacted] credit or credit rating We appreciate your business and feedback Should you have an future concerns, please do not hesitate in contacting me ( [redacted] ***) direct

Please see attached letter

Complaint: ***
I am rejecting this response because:I have to reject this response as the business didn't understand nor take action to prevent this issue from happening againMore over this is a billing issue on the providerAs stated this is the second time this has happenThe business knowingly and willfully sent their bill to the incorrect insurance a second time after a letter was sent to them the first time with the current insurance informationThen a second time same issueThis is not the problem of the consumerThis is the problem of the business.More over, I haven't paid youMy kid who is years old, who has NO JOB hasn't paid youNobody has paid you until you filed with the correct insurance companyThen *** paid youAnd now I'm awaiting the new billPlease explain to me like I'm 5, the level of intelligence this takes to inform the business they keep making the same billing issues.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I've attached a detailed response and the balance has been adjusted to reflect the deductible amount due only A corrected patient balance due statement will sent today We appreciate Ms*** business and apologize for the error. Additionally, We thank you for bringing this
billing issue to our attention. Thank you

Please see attached

To: Revdex.comThis is not a CPLSW-Austin, Texas account.There is another CPL location, CPLSE which refers work to CPLSW and they bill patients.I have involved *** *** at CPLSE after involving the Accounts Receivable department for help.I faxed and emailed this concern to this laboratory
business.Office number is *** *** ***Kind regards,*** ***Customer Service Supervisor*** *** ***Austin, TX

I first would like to extend an apology to Ms***. I have reviewed and researched the account and will expedite the processing of the insurance carrier EOBThe balance is 55.17. We appreciate your feedback and your business

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Thank you for bringing this patient concern regarding account ***,date of service 10/07/to our attentionWe regret any inconvenience and distress caused by this matter.After reviewing the account, it has been determined the patient cannot be billedThe account has been reconciled and Mrs *** does not owe any amount Our sincere apologies. We appreciate Mrs*** business and hope she and her spouse will continue to keep us in mind for laboratory testing needs.Sincerely, *** ***

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*** *** *** ***Thank you for bringing this issue to our attention We have reviewed the information regarding the accountsLaboratory testing performed is for
collection date 10/21/2015.There were two different accounts for this patient for the same date of service *** was processed by insurance and a $balance was left to the patientThis was paid by the patient and the payment posted on 12/09/The second account, ***, was denied by the insurance as a duplicateAfter Mr*** provided correspondence, it was discovered that this indeed was a duplicate and the charges were removed Two messages were left at the phone number provided on the correspondence to relay that this account was charged off and no further billing would take placeThe calls were placed on 02/23/and 03/01/16.Both accounts have been settled and Mr*** does not owe on these two accounts. We appreciate your business and sincerely apologize for any inconvenience this may have caused.We hope you continue using our laboratory services for your needs.Kind regards,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** * called on Monday regarding the Revdex.com complaint issuesShe explained that CPL does have a physical address and the agent over the phone didn't know if she can give out the address or notShe also said the billing could of been taken care of at a local lab office unlike what I was told*** also mentioned the digit DoD ID number isn't valid for processing the claim but the digit DoD Benefits Number on the back of the card is and she will let everyone know about the policies about the ID numbers for processing claims

We have contacted the patient and resolved the billing issues. Additionally, we have apologized for any inconvenience this issue has caused and have taken steps to help prevent this error type from happening again in the future. We thank you for bringing this billing concern to
our attention. Sincerely,*** ***