Magic Puppies

Complaint and account review conducted The account issue has been resolved and a zero balance confirmation letter will be sent to the patient and should be received within to business days We appreciate Mr***’ business and apologize for the error Additionally,
we thank you for bringing this billing issue to our attention Thank you

We have researched and found updated insurance information and submitted a claim to the patient's carrierThe account has been removed from patient bill status pending a response from the insurance company.We thank you and the patient for bringing this issue to our attention

Thank you for your email. On March 29, 2017, A lab order was presented at a CPL draw station in Dallas, Texas for services requested by the referring physician and services were performed on that day. Insurance information was also provided and the insurance carrier was
billed. The total cost of services was 154.25. The insurance carrier applied to the patient's copay responsibility and was applied as an insurance adjustment/write offAn incorrect address was also identified on the account and the address has since been updated and the account status resetAn itemized statement will be mailed to the corrected address. The patient should contact their insurance carrier for further disputes on their copay responsibility. We appreciate the patient's business and are available for any additional questions the patient may have

Findings and Resolution:Complaint and account review conducted.   Requesting Physician Pathology testing order confirmed via requisition.   CPL billed with the information provided by the physician’s office.  Initially, only one diagnosis code was received....

 CPL received three additional diagnosis codes and billed the patient’s insurance carrier with all 4 diagnosis codes.  The charges were not covered by the insurance carrier.  CPL is unable to change or modify diagnosis coding to meet insurance eligibility and no further action can be taken by CPL in regards to the diagnosis code issue/complaint.  The pricing issue complaint was also reviewed and CPL’s charges are within fair market value with comparable labs. Financial assistance applications for possible reduction assistance were requested by the patient and submitted on 02/24/2016 and 03/17/2016.  However, proof of income was not received.      A notice requesting proof of income was submitted on 03/21/2016.  To date, the requested information has not been received.   Based on information in the Revdex.com complaint, the patient’s account will be noted as refuse to pay and charged off  as bad debt.  We wish a more amicable resolution could have been reached regarding Ms. [redacted] charges and accounts.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me except they need to send me letter in mail.They  had billed the wrong insurance.  As long as they no...

longer want money I am fine, but  I want a letter mailed to me via the US Postal System saying they fixed the  problem and I am never to be billed so I can put it on file.
Regards,
[redacted]

A response was sent by the Director of Revenue and Regulatory Affairs today from CPLSE by mail to the Revdex.com.CPL in Austin does not have this patient account in the system. It is not a CPL Austin Account.Please call [redacted] at [redacted] if there are any further questions.Kind regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please see attachment

Thank you for your correspondence.  The account listed in the complaint was billed to and paid by the carrier on 03/07/2018.  A name search was also completed and there were no outstanding balances found.  We appreciate your business and for bringing this matter to our...

attention.

Thank you for bringing this issue to our attention.  We
have reviewed the information regarding the account.  This account has
been adjusted to show the credit of $158.00.  A refund in this amount is
currently being processed.We appreciate your business and sincerely apologize...

about
the inconvenience. We hope you continue using our laboratory services.

Complaint: [redacted]
I am rejecting this response because:  I am scared I will be SHUFFLED between offices with no resolution.  I need my credit restored.  I am clueless about this whole thing.
Regards,
[redacted]

Thank you for bringing this issue to our attention.  Wehave reviewed the information regarding the account and have been in communicationwith United Healthcare and the patient.  After discussion among allparties and receipt of additional information from United Healthcare, thisaccount was...

adjusted to show the credit of $319.40.  A refund in thisamount is currently being processed. We appreciate your business and sincerely apologize for theinconvenience.  We hope you continue using our laboratory services. Kind Regards,[redacted]Clinical Pathology LaboratoriesCustomer Service Supervisor

Thank you for your email.  We have researched Ms. [redacted] complaint and discovered two orders were received.  As a courtesy, we have adjusted the duplicate charges and will submit a corrected claim to the carrier.   The accounts have been cancelled with our collection service and...

there's been no adverse action to Ms. [redacted] credit or credit rating.  We appreciate your business and feedback.   Should you have an future concerns, please do not hesitate in contacting me ([redacted]) direct.