Complaint: [redacted] I am rejecting this response because:I would like to have check details and shipping information to the lien holder.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The address you provided is not for TruwestIve reached out to them and they did not receive the paymentThey stated it would post immediately if they had received itWhy has the tracking information not been provided? I also went to the address and there is no business at the address you providedThey provided me a P.OBox number in Phoenix ArizonaThis is completely unacceptable business practicesBelow are the Austin locations and then the payment address below was provided by leinholderWhy is this so hard to get resolved?Howard Lane Branch [redacted] *** Round Rock Branch [redacted] *** Legend Oaks Branch [redacted] *** Payment addressTRUWEST CREDIT UNION [redacted] ***Phoenix, AZ 85062Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: no offer of reimbursement was offered The brakes on my car now intermittently engage when going down a steep hill Paperwork has not been returned All they did was call me, nothing more Regards, [redacted]
I have spoken with Ms [redacted] and she will not owe the $I told her that if she needed help with anything else to contact the customer relations manager and she would make sure it was taken care ofThe customer owes nothing
Spoke with the customer again and explained that there are not multiple hard hits on his creditBecause of the time frame in which it was pulled, it will only be one hit from the initial credit inquiryThere are no additional inquiries to removeWe are also investigating the situation internally in regards to complianceApologized to the customer and let him know we are here to assist with anything additional, if need be
Complaint: [redacted] I am rejecting this response because: They have given me this same response last monthI was told it was cancelled and money was sent back to the dealershipI was then told I would be able to pick up the check later that week, then told it would be sent to the lien holderThis was weeks ago and the lien holder didn't receive the checkI want dates of when this money will be received by the lien holder or me Regards, [redacted]
Customer went to Autonation and they stated she didn't have the warrantyGot with our warranty clerk and it's in the system and activeCalled customer and let her knowShe is bringing her car to us on MondayLet her know to call me directly if she ever needs anything
Our CRM left a VCM and emailed the customer regarding his concernsWe cannot, by law, allow the customer to handle the title and registration of a vehicle that is being purchased at our dealershipWe apologize that he was not informed of how long it would take and will be getting with the salesman's manager for training purposesRegarding the inventory tax, that is something is applied to all of our vehicles and is outlined in his contract
Our CRM spoke with the customer the same day he left a messageHe had stated he hit a pot hole and had to get his rim fixedStated the tire shop instructed him to get new tires as they were just inside the yellowHe asked about the certification on vehicles and our CRM explained that the certification specs are set by Toyota and do not change with each dealershipOur service manager was not available that day and the salesperson was out sickOur CRM asked if the customer could send a picture of the tireHe sent the picture but our CRM did not get it until the next day when the salesperson was hereShe showed the picture to our service manager as soon as she saw him and that is when he asked to see the tiresThe customer did not have them so we had him send the invoiceOur service manager reviewed the photo and the invoice and we decided to reimburse the customer $for each tireThis decision was later in the day on Monday and the customer was contacted on Tuesday morning and agreed to the refund
This is a used vehicle and since it's not a Toyota product, we cannot guarantee there will be a second keyI have already been in contact with the customer, before he filed, and he said he understood there wasn't a second key and we are already in the process of getting him an owners manual at no cost to him
We sincerely apologize for the delay in this cancellationWe have managers and the dealership CRM involved and have acquired all of the paperwork neededOur warranty clerk is involved and has spoken with the warranty company to have this expeditedWe are working to get this rectified ASAP
Complaint: [redacted] I am rejecting this response because: This is the address to chase bankThis is completely unacceptable[redacted] Regards, [redacted]
Revdex.com: I suppose that my vehicle and information was indeed in a different person's name as I had suspected because I received no call or message from Charles Maund as referred to in their responseEven so I called again and left another message that was eventually returned and was able to send my signed form for cancellation to a financial adviser to process againAt this time they say that it will truly be deposited, but I don't know about my other qualmsI am very disappointed that it took a report to the Revdex.com to get a call back and in general that no explanation or accountability had been offered as well as the time that it took to respond to my messages despite repeated assurances that they would call within the hourThis is definitely not a dealership I would buy a vehicle from again nor recommend for anyone Regards, [redacted]
Our sign says Toyota Certified carsMs [redacted] was aware she was purchasing an As is unit since she signed the paper stating it was As IsI have attached the document I am referring toCMT does not take responsibility for the customer having her vehicle repossessed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I would like to have check details and shipping information to the lien holder.Regards, [redacted]
Customer received a full refund and the deal was cancelled
Complaint: [redacted] I am rejecting this response because:The address you provided is not for TruwestIve reached out to them and they did not receive the paymentThey stated it would post immediately if they had received itWhy has the tracking information not been provided? I also went to the address and there is no business at the address you providedThey provided me a P.OBox number in Phoenix ArizonaThis is completely unacceptable business practicesBelow are the Austin locations and then the payment address below was provided by leinholderWhy is this so hard to get resolved?Howard Lane Branch [redacted] *** Round Rock Branch [redacted] *** Legend Oaks Branch [redacted] *** Payment addressTRUWEST CREDIT UNION [redacted] ***Phoenix, AZ 85062Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: no offer of reimbursement was offered The brakes on my car now intermittently engage when going down a steep hill Paperwork has not been returned All they did was call me, nothing more Regards, [redacted]
I have spoken with Ms [redacted] and she will not owe the $I told her that if she needed help with anything else to contact the customer relations manager and she would make sure it was taken care ofThe customer owes nothing
Spoke with the customer again and explained that there are not multiple hard hits on his creditBecause of the time frame in which it was pulled, it will only be one hit from the initial credit inquiryThere are no additional inquiries to removeWe are also investigating the situation internally in regards to complianceApologized to the customer and let him know we are here to assist with anything additional, if need be
Complaint: [redacted] I am rejecting this response because: They have given me this same response last monthI was told it was cancelled and money was sent back to the dealershipI was then told I would be able to pick up the check later that week, then told it would be sent to the lien holderThis was weeks ago and the lien holder didn't receive the checkI want dates of when this money will be received by the lien holder or me Regards, [redacted]
Customer went to Autonation and they stated she didn't have the warrantyGot with our warranty clerk and it's in the system and activeCalled customer and let her knowShe is bringing her car to us on MondayLet her know to call me directly if she ever needs anything
Our CRM left a VCM and emailed the customer regarding his concernsWe cannot, by law, allow the customer to handle the title and registration of a vehicle that is being purchased at our dealershipWe apologize that he was not informed of how long it would take and will be getting with the salesman's manager for training purposesRegarding the inventory tax, that is something is applied to all of our vehicles and is outlined in his contract
Our Customer Relations Manager has contacted the customer and this has been resolvedWarranties had already been cancelled
Our CRM spoke with the customer the same day he left a messageHe had stated he hit a pot hole and had to get his rim fixedStated the tire shop instructed him to get new tires as they were just inside the yellowHe asked about the certification on vehicles and our CRM explained that the certification specs are set by Toyota and do not change with each dealershipOur service manager was not available that day and the salesperson was out sickOur CRM asked if the customer could send a picture of the tireHe sent the picture but our CRM did not get it until the next day when the salesperson was hereShe showed the picture to our service manager as soon as she saw him and that is when he asked to see the tiresThe customer did not have them so we had him send the invoiceOur service manager reviewed the photo and the invoice and we decided to reimburse the customer $for each tireThis decision was later in the day on Monday and the customer was contacted on Tuesday morning and agreed to the refund
Our office manager has spoken with the customer and her daughter and this has already been resolved
This is a used vehicle and since it's not a Toyota product, we cannot guarantee there will be a second keyI have already been in contact with the customer, before he filed, and he said he understood there wasn't a second key and we are already in the process of getting him an owners manual at no cost to him
We sincerely apologize for the delay in this cancellationWe have managers and the dealership CRM involved and have acquired all of the paperwork neededOur warranty clerk is involved and has spoken with the warranty company to have this expeditedWe are working to get this rectified ASAP
Complaint: [redacted] I am rejecting this response because: This is the address to chase bankThis is completely unacceptable[redacted] Regards, [redacted]
Service manager spoke with customer, apologized, and is refunding the $
Revdex.com: I suppose that my vehicle and information was indeed in a different person's name as I had suspected because I received no call or message from Charles Maund as referred to in their responseEven so I called again and left another message that was eventually returned and was able to send my signed form for cancellation to a financial adviser to process againAt this time they say that it will truly be deposited, but I don't know about my other qualmsI am very disappointed that it took a report to the Revdex.com to get a call back and in general that no explanation or accountability had been offered as well as the time that it took to respond to my messages despite repeated assurances that they would call within the hourThis is definitely not a dealership I would buy a vehicle from again nor recommend for anyone Regards, [redacted]
The lien holder has received thisEmployee at the front desk there signed for it
Our sign says Toyota Certified carsMs [redacted] was aware she was purchasing an As is unit since she signed the paper stating it was As IsI have attached the document I am referring toCMT does not take responsibility for the customer having her vehicle repossessed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]