Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is a first step in resolving this matter I have been promised action before but have yet to receive satisfaction.I will consider the matter resolved when I receive the credit of the three warranty plans Apologies if this sounds combative or oppositional, but I prefer to deal with actions and results rather than promises.Regards, [redacted] ***
When we originally spoke with the customer, we apologized for the misinformation and did provide a lower price to program the keyThe customer's father brought the vehicle and when he arrived we found out it was a CPU that required a flash program, which would cost moreTo save the customer money, the dealership called their locksmith (he did not over hear the issue and offer to help)The CRM checked back a couple of times and offered water, said to come speak with her if there are any issuesAfter about an hour, she went out to check on them to see about filling the gas tank and they were goneShe went to the adviser and he hadn't seen them either so, we assumed everything went wellAfter reading the Revdex.com case, the dealership contacted the customer and the lock smithThe lock smith stated that there is a special CPU in this car that has to have a different flash program which he was unable to doThe dealership would not have been able to tell, just by looking up the VIN, that this vehicle had a different CPUThey keys that were cut were NOT the incorrect keysThey will work fine with the vehicle once they are programmedThe locksmith has NOT charged the customer since services cannot be rendered until MondayWe were assured by the locksmith that they keys that were cut, are correctWe were unable to fill up the gas tank because the customer left without speaking with anyoneThe CRM was not around during the conversation with the adviser so, at this point, we can only apologize for the customers father feeling disrespected and the issue has been brought up to the service managerThe mis-information from the parts department has also been brought up to their managerThe complaint with Toyota was closed out because this programming is a unique situation and it has been situated with the lock smithThe customers mother was not at the dealership when this occurredEven though the keys cut were the correct keys, in the interest of customer service, we are refunding the amount of $The paperwork is being turned in and the customer will be contacted once the check is ready
Complaint: [redacted] I am rejecting this response because:I would like to have check details and shipping information to the lien holder Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The address you provided is not for TruwestIve reached out to them and they did not receive the paymentThey stated it would post immediately if they had received itWhy has the tracking information not been provided? I also went to the address and there is no business at the address you providedThey provided me a P.OBox number in Phoenix ArizonaThis is completely unacceptable business practicesBelow are the Austin locations and then the payment address below was provided by leinholderWhy is this so hard to get resolved?Howard Lane Branch [redacted] *** Round Rock Branch [redacted] *** Legend Oaks Branch [redacted] *** Payment addressTRUWEST CREDIT UNION [redacted] ***Phoenix, AZ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The vehicle lease was done at Charles Maund Volkswagen in Austin Texas therefore I feel they bear a large large part in the responsibility of the resolution of this issueI find it appalling that customer service seems not to be a priority now that the lease is over and I am trying to resolve a situation with over charges relating to a lease that I obtained at Charles Maund Volkswagen in Austin TXI reject the premise that by you all passing the buck you all seem to think this issue will go awayas a veteran in our armed services I am also going to pursue any angle true Veterans Affairs office to also try and get a resolution in this matterso as a customer who made all of my payments on time and did exactly what I was supposed to do in regards to this vehicleI would urge all members of management at Charles Maund Volkswagen to reconsider and try to come up with a solution to this issue obtained from this dealershipis very very Darin Long
As previously stated, we are ordering the manual, at no cost to the customerWe cannot guarantee a second key on used vehicles, that are not Toyotas, as we cannot control what is brought in with the tradeThe customer left the store with one key and a second was not promisedWe said we would check to see if there was a second key, which we didOur Customer Relations Manager spoke with Mr [redacted] and at that time and, he understood that we could not provide a second keyShe informed him that the manual would be ordered and mailed to him
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me After reading a lot of reviews on this company, they had similar issues to myself I am glad they just finished their end of the refund Regards, [redacted]
We apologize for the inconvenience this has causedThe cancellation has been sent outPlease allow business days for it to be processed, per the warranty company's policyThis will be processed as quickly as possible and I have met with our finance director regarding this issueHe is getting with his team
When the customer inquired about the specific vehicle, our website was in the process of being repaired due to a glitchThis is why the best price did not automatically appearThe customer spoke with multiple managers at our dealership and, unfortunately, we were unable to agree on numbersCMT can only take off so much money on a vehicleWe do not have advertising, it was simply a glitch in our system that has now been fixedWe apologize for the inconvenience it may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is a first step in resolving this matter I have been promised action before but have yet to receive satisfaction.I will consider the matter resolved when I receive the credit of the three warranty plans Apologies if this sounds combative or oppositional, but I prefer to deal with actions and results rather than promises.Regards, [redacted] ***
When we originally spoke with the customer, we apologized for the misinformation and did provide a lower price to program the keyThe customer's father brought the vehicle and when he arrived we found out it was a CPU that required a flash program, which would cost moreTo save the customer money, the dealership called their locksmith (he did not over hear the issue and offer to help)The CRM checked back a couple of times and offered water, said to come speak with her if there are any issuesAfter about an hour, she went out to check on them to see about filling the gas tank and they were goneShe went to the adviser and he hadn't seen them either so, we assumed everything went wellAfter reading the Revdex.com case, the dealership contacted the customer and the lock smithThe lock smith stated that there is a special CPU in this car that has to have a different flash program which he was unable to doThe dealership would not have been able to tell, just by looking up the VIN, that this vehicle had a different CPUThey keys that were cut were NOT the incorrect keysThey will work fine with the vehicle once they are programmedThe locksmith has NOT charged the customer since services cannot be rendered until MondayWe were assured by the locksmith that they keys that were cut, are correctWe were unable to fill up the gas tank because the customer left without speaking with anyoneThe CRM was not around during the conversation with the adviser so, at this point, we can only apologize for the customers father feeling disrespected and the issue has been brought up to the service managerThe mis-information from the parts department has also been brought up to their managerThe complaint with Toyota was closed out because this programming is a unique situation and it has been situated with the lock smithThe customers mother was not at the dealership when this occurredEven though the keys cut were the correct keys, in the interest of customer service, we are refunding the amount of $The paperwork is being turned in and the customer will be contacted once the check is ready
Complaint: [redacted] I am rejecting this response because:I would like to have check details and shipping information to the lien holder Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The address you provided is not for TruwestIve reached out to them and they did not receive the paymentThey stated it would post immediately if they had received itWhy has the tracking information not been provided? I also went to the address and there is no business at the address you providedThey provided me a P.OBox number in Phoenix ArizonaThis is completely unacceptable business practicesBelow are the Austin locations and then the payment address below was provided by leinholderWhy is this so hard to get resolved?Howard Lane Branch [redacted] *** Round Rock Branch [redacted] *** Legend Oaks Branch [redacted] *** Payment addressTRUWEST CREDIT UNION [redacted] ***Phoenix, AZ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The vehicle lease was done at Charles Maund Volkswagen in Austin Texas therefore I feel they bear a large large part in the responsibility of the resolution of this issueI find it appalling that customer service seems not to be a priority now that the lease is over and I am trying to resolve a situation with over charges relating to a lease that I obtained at Charles Maund Volkswagen in Austin TXI reject the premise that by you all passing the buck you all seem to think this issue will go awayas a veteran in our armed services I am also going to pursue any angle true Veterans Affairs office to also try and get a resolution in this matterso as a customer who made all of my payments on time and did exactly what I was supposed to do in regards to this vehicleI would urge all members of management at Charles Maund Volkswagen to reconsider and try to come up with a solution to this issue obtained from this dealershipis very very Darin Long
As previously stated, we are ordering the manual, at no cost to the customerWe cannot guarantee a second key on used vehicles, that are not Toyotas, as we cannot control what is brought in with the tradeThe customer left the store with one key and a second was not promisedWe said we would check to see if there was a second key, which we didOur Customer Relations Manager spoke with Mr [redacted] and at that time and, he understood that we could not provide a second keyShe informed him that the manual would be ordered and mailed to him
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me After reading a lot of reviews on this company, they had similar issues to myself I am glad they just finished their end of the refund Regards, [redacted]
Our pre-owned finance manager has been in contact with the customer and we will be cancelling the warrantyThe customer will receive a refund
We apologize for the inconvenience this has causedThe cancellation has been sent outPlease allow business days for it to be processed, per the warranty company's policyThis will be processed as quickly as possible and I have met with our finance director regarding this issueHe is getting with his team
We have cut another check and called the customer to see if he would like to pick it upThere was no answer so, left a voicemail
When the customer inquired about the specific vehicle, our website was in the process of being repaired due to a glitchThis is why the best price did not automatically appearThe customer spoke with multiple managers at our dealership and, unfortunately, we were unable to agree on numbersCMT can only take off so much money on a vehicleWe do not have advertising, it was simply a glitch in our system that has now been fixedWe apologize for the inconvenience it may have caused