Mr***-
I received notification of your concern regarding our pricing of the Saturn you were interested inI understand your frustration and I am also concerned with the way you described what occurred
You should know that as of the writing of this email, I have not communicated with
the employees involved to hear their version of what happened as they are off todayRegardless, my concern is the treatment of the customer and I have reached out to you, leaving voicemails with your provided number, to discuss further and to sell you the car for the advertised price
We have safety inspected and serviced the vehicle, including fixing the air conditioning, that was not working since you were inI am holding, and am willing to hold, this car for you until close of business Friday 10/to allow you time to communicate back with me regarding your intention to purchase or not
Again I apologize for the miscommunication that has occurred
I can be reached by email or on my mobile phone listed below
--
*** ***
General Manager
Andy Mohr Ford
o317-632-
m317-506-***
***@andymohr.com
Hello,The vehicle has been titled in your name. After viewing your uploaded document which is a screenshot from the MyBMV website with the state of Indiana, you are currently searching under "registrations". This vehicle is titled in your name pending you actually registering the vehicle. Upon logging in to this site, you will need to click on "vehicle titles" at the bottom of the screen. Your vehicle will show up here. You can then following the prompts to complete the registration online or you can visit any Indiana BMV location to complete this process as well. Please let us know if we can be of further assistance.Thank you
Yes, we did purchase the vehicle "As Is" with the BG warranty that came with it and the understanding that Andy Mohr has a full disclosure policy. The short amount of time we had owned the vehicle leads us to believe they had to have known there was a problem at the time of the sale.
Hello,Thank you for your reply. As mentioned in a previous response, the vehicle was titled in your name in the state of Indiana 5/11/17. We do not process the registration on your behalf as the state of Indiana requires you to complete this in person at any IN BMV location or online through your MYBMV account (if you have one). Once you do this, you will be given a temporary registration and temporary plate while your permanent plate and registration are processed and mailed out to the registered address. The title receipt referencing this information was mailed to the address used for your purchase.Thank you.
They said they were going to give me the money back but then they some house find something wrong with the car. It started Thad they were going to keep the deposit for issues that I bought the car with then agree that was not right and now they are saying there is more damage that was not there when...
Ms. [redacted]The Maroney sticker states the Recaro seats are optional. The section describing the seats as Mr. [redacted] is referring to is in the standard equipment section, these features are included in the base price of the vehicle. The vehicle selected and purchased by Mr. [redacted] has the...
optional seats on it - this eliminates the standard equipment as you pay extra for the upgrade, which he did.If Mr. [redacted] would like to trade the vehicle in on something else we would be happy to work with him The sales manager, David W[redacted], has already been trying to reach him to discuss this option.Thanks
We have spoken with Mr. [redacted] several times about the sales tax we are required to collect from the state of Indiana. Which we did collect. We had an agreement to refund $80 because we overcharged him the rate .75%. Oklahoma is not a reciprocating sales tax state so he did not...
receive credit for the $160 he paid here as required by indiana. He understands this and the $80 has been Fedexed to him Thanks
responding to complaint [redacted] from [redacted]. Mrs. [redacted] did In fact come to the dealership on 5/27/2015 and purchase a 2010 GMC Terrain. The vehicle was placed on the lot for sale as-is but did qualify for an extended service contract that the customer declined when financing. On 6/2 the service department was notified, the vehicle was brought in, and a repair order was generated for a transmission concern. The vehicle was sent over to our Chevrolet location to be inspected. it was noted at our Chevrolet location that the transmission had an internal fault. Mr. and Mrs. [redacted] came Into the dealership and spoke with the Used Car Manager Cooper L[redacted] about the vehicle and the issue. They were advised at that time that the vehicle was purchase as-is and since they chose not to purchase an extended service plan the repairs would be their responsibility. Mr. L[redacted] offered options of trading them out into another vehicle which they declined. After a lengthy conversation it was agreed upon that Andy Mohr Ford would be willing to help out and pay for half of the repair. At that time Mr. and Mrs. [redacted] found that resolution to be satisfactory. We are now surprised that the above complaint has been filed. The option of purchasing an extended service plan is still available if they would like to take advantage of it. They would just need to contact the Finance Department between the hours of gam-8pm Monday thru Thursday or 9am to 6 pm Friday and Saturday. If there are any questions please feel free to contact me at 317-839-6541. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
They said they were going to give me the money back but then they some house find something wrong with the car. It started Thad they were going to keep the deposit for issues that I bought the car with then agree that was not right and now they are saying there is more damage that was not there when they came and picked thr car up from me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We are very sorry Mr. [redacted] is not satisfied with his repair. We have reached out to try to reschedule and have been unsuccessful in connecting. We are willing to correct any mistakes we made. We just need to make arrangements. Mr. [redacted] can reach out to Jon L[redacted] to complete...
I have already spoken with Ms. [redacted] and there was miscommunication between 2 employees and the customer. She had been encouraged to return and we greatly value her business.
We empathize with Mr. [redacted]'s concerns with his vehicle. The vehicle comes with a 4 year or 50,000 mile warranty and we listened to and have corrected discovered issues within factory specifications. The factory engineer even assisted is rectifying his concerns. TSB reports are sent...
out as an 'IF' you experience 'X' then try this, not all units experience the complaint, so to fix a unit without a concern does not do any good. Mr. [redacted] is more than welcome to continue to work with the manufacturer and us if further problems occur and to see if assistance will be provided from the manufacturer in terms of swapping vehicles at a 'zero dollar transaction' since our generous numbers were not satisfactory for him , but we will not be able to accomodate him in this regard.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Trading the truck in would not be the same as returning it all together and no longer having to deal with a dealership that lacks professional and ethics. The only "trade" we would be interested in, is returning the truck and getting our trade in back. No surprise, now almost 2 months later...we still have not received our tag/ registration for the truck.
Revdex.com:
I received a check for the sales tax refund in the mail today. My complaint has been resolved. Thank you. Complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, The loan that got accepted I ([redacted]) was a cosigner on. [redacted] put HER 1500.00 for a vehicle that we were told was good to go. I also agreed to trade MY van in on the newer vehicle. We had the newer vehicle in our possession for almost 6 weeks then we get an email 2 days before the deal expires saying they need another form, the form was submitted the next day. We then were contacted saying that the deal had expired and we would need to sign a new deal. Because of the negligence on the dealers part in asking for all the paperwork which they had 6 weeks to do instead wait until the deal expires. Which we have all email chains as well as the original VOIDED contract due to expiring. When [redacted] originally went back to get MY van and turn their vehicle back over to them she was told it was out ( the van for some reason) and just to continue in the newer vehicle. And review the original VOIDED contract where that portion relating to any liens etc.. would be explained and the party to initial saying that it had been viewed and you will find I did not initial because it was not went over properly. And by virtue of their own contract have to fall in a different portion of the contract due to letting the other expire you will see that it states MY vehicle is to be returned, and if sold (which the is tried to do) they would owe me selling price minus 15% commission for the sale. Or offer me the vehicle at payoff with no interest. (which would be 200 per month for 24 months). And in NO case are they legally obligated to keep any portion of HER downpayment for any reason. If payment is required for any service or condition that would have to be a separate matter entirely. She is entitled to all HER money back. And I would pay exactly what I owed on the van prior to going into their screwed up crooked establishment in the first place. Which is 200 per month for 24 months. That is the fair resolution whether Andy Mohr will admit it or not. Channel 6 has picked up and reviewing this case now anyhow and apparently it has been done to many people and even has terms associated to the malpractice. We are currently suing them for much more than they could have fairly resolved the issue in the first place.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I will happily provide all of my correspondence with the dealership, which shows that I had made several attempts to contact my original finance manager about what other documents he would need. Also when I went into the dealership, the original purchaser was supposed to be my fiancé who has an IN license, I was supposed to only be a co-signer for the loan. The contract even has some of my fiancé's information on it as well his car that he traded in for the truck. By the end of the transaction, they had removed him from the loan and the title of the truck and only I was on it. I had asked multiple times what other information Matt G[redacted] (who is no longer employed there) what else he would need. It wasn't until May that a new contract was offered, and all that he said is they were having issues but did not elaborate. I did not refuse to pay the down payment that the dealership failed to collect, I did request they waive it. Andy Mohr insists that MD doesn't have a sales tax, which gives more cause for concern in that they will tell anybody anything to get them to sign another contract.
"Maryland Excise Titling Tax-If the vehicle has been recently purchased, the 6% excise tax is based on the greater of the total purchase price verified by a notarized MVA Bill of Sale."
Additionally according to IN dealers division if a title can not be provided within 31 days than the purchaser can return the vehicle. Shaun Addision said we were unable to return the vehicle. The last email I have is from may 10th, where I had told shaun A[redacted] after he blamed me for all the difficulty with the vehicle purchase is that I had even text my proof of residence to the salesperson to insure that they received it. The next day he sent an email saying the vehicle had been titled and that was the last I have heard. All I wanted to do is return the vehicle and they said no it would not be an option.
Ms. [redacted]-After looking in to Mr. [redacted]'s complaint, here is what I found.The...
[redacted]'s bought the truck with a stipulation the 4x4 was to work. Mr. [redacted]'s is incorrect in stating we did not fix the 4x4. In the attached email chain you will see we spent over $700 to repair the 4x4 at no cost to Mr. [redacted]'s. If there is something else wrong with the truck I am sure we can take a look at it and possibly repair it at a discount.SincerelyChris H[redacted]Andy Mohr Ford
Mr***-
I received notification of your concern regarding our pricing of the Saturn you were interested inI understand your frustration and I am also concerned with the way you described what occurred
You should know that as of the writing of this email, I have not communicated with
the employees involved to hear their version of what happened as they are off todayRegardless, my concern is the treatment of the customer and I have reached out to you, leaving voicemails with your provided number, to discuss further and to sell you the car for the advertised price
We have safety inspected and serviced the vehicle, including fixing the air conditioning, that was not working since you were inI am holding, and am willing to hold, this car for you until close of business Friday 10/to allow you time to communicate back with me regarding your intention to purchase or not
Again I apologize for the miscommunication that has occurred
I can be reached by email or on my mobile phone listed below
--
*** ***
General Manager
Andy Mohr Ford
o317-632-
m317-506-***
***@andymohr.com
Hello,The vehicle has been titled in your name. After viewing your uploaded document which is a screenshot from the MyBMV website with the state of Indiana, you are currently searching under "registrations". This vehicle is titled in your name pending you actually registering the vehicle. Upon logging in to this site, you will need to click on "vehicle titles" at the bottom of the screen. Your vehicle will show up here. You can then following the prompts to complete the registration online or you can visit any Indiana BMV location to complete this process as well. Please let us know if we can be of further assistance.Thank you
Yes, we did purchase the vehicle "As Is" with the BG warranty that came with it and the understanding that Andy Mohr has a full disclosure policy. The short amount of time we had owned the vehicle leads us to believe they had to have known there was a problem at the time of the sale.
Hello,Thank you for your reply. As mentioned in a previous response, the vehicle was titled in your name in the state of Indiana 5/11/17. We do not process the registration on your behalf as the state of Indiana requires you to complete this in person at any IN BMV location or online through your MYBMV account (if you have one). Once you do this, you will be given a temporary registration and temporary plate while your permanent plate and registration are processed and mailed out to the registered address. The title receipt referencing this information was mailed to the address used for your purchase.Thank you.
They said they were going to give me the money back but then they some house find something wrong with the car. It started Thad they were going to keep the deposit for issues that I bought the car with then agree that was not right and now they are saying there is more damage that was not there when...
they came and picked thr car up from me.
Ms. [redacted]The Maroney sticker states the Recaro seats are optional. The section describing the seats as Mr. [redacted] is referring to is in the standard equipment section, these features are included in the base price of the vehicle. The vehicle selected and purchased by Mr. [redacted] has the...
optional seats on it - this eliminates the standard equipment as you pay extra for the upgrade, which he did.If Mr. [redacted] would like to trade the vehicle in on something else we would be happy to work with him The sales manager, David W[redacted], has already been trying to reach him to discuss this option.Thanks
We have spoken with Mr. [redacted] several times about the sales tax we are required to collect from the state of Indiana. Which we did collect. We had an agreement to refund $80 because we overcharged him the rate .75%. Oklahoma is not a reciprocating sales tax state so he did not...
receive credit for the $160 he paid here as required by indiana. He understands this and the $80 has been Fedexed to him Thanks
I am...
responding to complaint [redacted] from [redacted]. Mrs. [redacted] did In fact come to the dealership on 5/27/2015 and purchase a 2010 GMC Terrain. The vehicle was placed on the lot for sale as-is but did qualify for an extended service contract that the customer declined when financing. On 6/2 the service department was notified, the vehicle was brought in, and a repair order was generated for a transmission concern. The vehicle was sent over to our Chevrolet location to be inspected. it was noted at our Chevrolet location that the transmission had an internal fault. Mr. and Mrs. [redacted] came Into the dealership and spoke with the Used Car Manager Cooper L[redacted] about the vehicle and the issue. They were advised at that time that the vehicle was purchase as-is and since they chose not to purchase an extended service plan the repairs would be their responsibility. Mr. L[redacted] offered options of trading them out into another vehicle which they declined. After a lengthy conversation it was agreed upon that Andy Mohr Ford would be willing to help out and pay for half of the repair. At that time Mr. and Mrs. [redacted] found that resolution to be satisfactory. We are now surprised that the above complaint has been filed. The option of purchasing an extended service plan is still available if they would like to take advantage of it. They would just need to contact the Finance Department between the hours of gam-8pm Monday thru Thursday or 9am to 6 pm Friday and Saturday. If there are any questions please feel free to contact me at 317-839-6541. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
They said they were going to give me the money back but then they some house find something wrong with the car. It started Thad they were going to keep the deposit for issues that I bought the car with then agree that was not right and now they are saying there is more damage that was not there when they came and picked thr car up from me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We refunded her money already
We are very sorry Mr. [redacted] is not satisfied with his repair. We have reached out to try to reschedule and have been unsuccessful in connecting. We are willing to correct any mistakes we made. We just need to make arrangements. Mr. [redacted] can reach out to Jon L[redacted] to complete...
arrangements Thanks
I have already spoken with Ms. [redacted] and there was miscommunication between 2 employees and the customer. She had been encouraged to return and we greatly value her business.
We empathize with Mr. [redacted]'s concerns with his vehicle. The vehicle comes with a 4 year or 50,000 mile warranty and we listened to and have corrected discovered issues within factory specifications. The factory engineer even assisted is rectifying his concerns. TSB reports are sent...
out as an 'IF' you experience 'X' then try this, not all units experience the complaint, so to fix a unit without a concern does not do any good. Mr. [redacted] is more than welcome to continue to work with the manufacturer and us if further problems occur and to see if assistance will be provided from the manufacturer in terms of swapping vehicles at a 'zero dollar transaction' since our generous numbers were not satisfactory for him , but we will not be able to accomodate him in this regard.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Trading the truck in would not be the same as returning it all together and no longer having to deal with a dealership that lacks professional and ethics. The only "trade" we would be interested in, is returning the truck and getting our trade in back. No surprise, now almost 2 months later...we still have not received our tag/ registration for the truck.
Revdex.com:
I received a check for the sales tax refund in the mail today. My complaint has been resolved. Thank you. Complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
s tried to do) they would owe me selling price minus 15% commission for the sale. Or offer me the vehicle at payoff with no interest. (which would be 200 per month for 24 months). And in NO case are they legally obligated to keep any portion of HER downpayment for any reason. If payment is required for any service or condition that would have to be a separate matter entirely. She is entitled to all HER money back. And I would pay exactly what I owed on the van prior to going into their screwed up crooked establishment in the first place. Which is 200 per month for 24 months. That is the fair resolution whether Andy Mohr will admit it or not. Channel 6 has picked up and reviewing this case now anyhow and apparently it has been done to many people and even has terms associated to the malpractice. We are currently suing them for much more than they could have fairly resolved the issue in the first place.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, The loan that got accepted I ([redacted]) was a cosigner on. [redacted] put HER 1500.00 for a vehicle that we were told was good to go. I also agreed to trade MY van in on the newer vehicle. We had the newer vehicle in our possession for almost 6 weeks then we get an email 2 days before the deal expires saying they need another form, the form was submitted the next day. We then were contacted saying that the deal had expired and we would need to sign a new deal. Because of the negligence on the dealers part in asking for all the paperwork which they had 6 weeks to do instead wait until the deal expires. Which we have all email chains as well as the original VOIDED contract due to expiring. When [redacted] originally went back to get MY van and turn their vehicle back over to them she was told it was out ( the van for some reason) and just to continue in the newer vehicle. And review the original VOIDED contract where that portion relating to any liens etc.. would be explained and the party to initial saying that it had been viewed and you will find I did not initial because it was not went over properly. And by virtue of their own contract have to fall in a different portion of the contract due to letting the other expire you will see that it states MY vehicle is to be returned, and if sold (which the i
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I will happily provide all of my correspondence with the dealership, which shows that I had made several attempts to contact my original finance manager about what other documents he would need. Also when I went into the dealership, the original purchaser was supposed to be my fiancé who has an IN license, I was supposed to only be a co-signer for the loan. The contract even has some of my fiancé's information on it as well his car that he traded in for the truck. By the end of the transaction, they had removed him from the loan and the title of the truck and only I was on it. I had asked multiple times what other information Matt G[redacted] (who is no longer employed there) what else he would need. It wasn't until May that a new contract was offered, and all that he said is they were having issues but did not elaborate. I did not refuse to pay the down payment that the dealership failed to collect, I did request they waive it. Andy Mohr insists that MD doesn't have a sales tax, which gives more cause for concern in that they will tell anybody anything to get them to sign another contract.
"Maryland Excise Titling Tax-If the vehicle has been recently purchased, the 6% excise tax is based on the greater of the total purchase price verified by a notarized MVA Bill of Sale."
Additionally according to IN dealers division if a title can not be provided within 31 days than the purchaser can return the vehicle. Shaun Addision said we were unable to return the vehicle. The last email I have is from may 10th, where I had told shaun A[redacted] after he blamed me for all the difficulty with the vehicle purchase is that I had even text my proof of residence to the salesperson to insure that they received it. The next day he sent an email saying the vehicle had been titled and that was the last I have heard. All I wanted to do is return the vehicle and they said no it would not be an option.
Ms. [redacted]-After looking in to Mr. [redacted]'s complaint, here is what I found.The...
[redacted]'s bought the truck with a stipulation the 4x4 was to work. Mr. [redacted]'s is incorrect in stating we did not fix the 4x4. In the attached email chain you will see we spent over $700 to repair the 4x4 at no cost to Mr. [redacted]'s. If there is something else wrong with the truck I am sure we can take a look at it and possibly repair it at a discount.SincerelyChris H[redacted]Andy Mohr Ford