To Whom It May Concern,In response to ID [redacted], Andy Mohr Ford has been in communication with Ms. [redacted] throughout the entirety of the process. Upon purchasing her vehicle, she informed us that she lived in Maryland but wanted to title the vehicle using an Indiana address. We informed the...
customer that we would need a copy of her social security card and two proofs of residency which is what the IN BMV requires when titling a vehicle to a customer with an out of state DL. The customer did provide us with her social security card and eventually provided one proof of residence. However, she never provided the second proof of residence and also never paid her $1,000 down payment which is shown on her contract. As the issue went on without the second document needed to title the vehicle and without the payment having yet been received, we offered to have the customer sign a new contract in her state of residence, Maryland, which would effectively push her first payment date out and lower the sales tax needed to be collected. We would also have no problems titling the vehicle for her as her DL matched her physical residence in MD and we wouldn't need any additional documents to complete the title process going that route. As the customer has already mentioned, she refused to sign the new contract. She also refused to provide the second proof of residence as well as pay us the outstanding $1,000 down payment.We contacted our attorney who is attempting to collect the balance owed. He also provided us with the second proof of residence necessary for us to title the vehicle in Indiana per the customer's request. The vehicle was successfully titled in the customer's name in Indiana 5/11/17. The only item that held us up from completing the title work for the customer was the customer not providing the necessary documents.Should you have any additional questions, please do not hesitate to contact us.
We have had numerous communications with Mr. [redacted] regarding his Ipad mini. He has been communicated to to come and pick his promotion gift up at his convenience. We do not have one here today, as this promotion was close to 2 years old and we do not store those items for that...
period of time, but all he needs to do is schedule a time to retrieve his gift and we will make arrangements to have one for him and honor the promotion as we do ALL promotions.We cannot deliver the promotion because there is an 'acknowledge of receipt' form that needs to be signed.Mr. [redacted] has been a good customer and is currently communicating with his salesperson Chris [redacted] to purchase another car for his wife, so we are a little surprised by this complaint.
The contract documents are all in Ms. [redacted]'s name with the exception of her fiance's signatures needed for the vehicle that was traded in. The title for the purchased vehicle was immediately available for the customer, however, we are required to perfect the lien with the financial institution listed as the lienholder. In order to perfect the lien, we needed the social security card and two proofs of residence. The customer and her fiance mentioned the proofs of residence would be difficult since they didn't live in IN but still wanted the vehicle titled in IN (we have correspondence documentation as well if they are needed showing the conversation requesting the documents back at the beginning of April). As she previously mentioned, she did send a picture of her cell phone bill with the updated address, but we still needed an additional document to satisfy the state's requirement. The 31 day title provision is if the dealer fails to produce a title, the customer can put in writing a request for the title and if the dealer fails to comply within ten days from the written notice, the transaction can be unwound. As mentioned above, the title was always available but was pending being processed due to the customer still needing to provide documentation. Upon receiving the customer's request on 5/10 for the title to be produced, we obtained the necessary document from our attorney to title the vehicle for the customer on 5/11, within 24 hours. In regards to the sales tax for MD, we operate off of a tax chart for out of state customers that is provided from the State of Indiana. This tax chart reflects 0% sales tax for MD. When undergoing tax audits by the State of Indiana Department of Revenue, this is the chart that is used to determine accuracy of sales tax calculations (see attached or visit this website: http://www.in.gov/dor/3781.htm). We cannot operate outside of the State of Indiana's guidelines.We have executed the title for Ms. [redacted] and prior to executing the title, provided an alternate means to have the vehicle titled where she actually lives all while the customer still owes us $1,000. We are willing to trade the customer out of the truck and make an arrangement for the $1,000 payment owed to be accounted for in the trade transaction.
Trading the truck in can be done at our store or any other dealership you prefer. The value of your truck would be determined by the respective dealership's perceived value. The value would be used to offset the balance owed to the lender and any positive or negative equity could simply be applied or rolled into the new purchase.Thank you
After several unsuccessful attempts at resolution with Mr. [redacted], this has been turned over to our collection agent for resolution. Mr. [redacted] has been in contact with them
Dear [redacted] I am responding to complaint [redacted] filed by [redacted]. Ms. [redacted] was in our dealership in September of 2016 to purchase a vehicle. At the time of delivery there were no issues with the vehicle she purchased. To help insure that a customer receives all promises that are...
made we fill out a we owe form on every deal. Attached you will find a copy of the we owe that was included in Ms. [redacted]'s deal. You will see that there was nothing promised or owed to the customer at that time. Please note Ms. [redacted]'s signature showing that she was aware nothing was promised or owed. I would like to offer to help Ms. [redacted] with a discount on the repair of her mirror as well as pick up and delivery of her vehicle if she should decide that she would like to have Andy Mohr Ford repair her mirror.Please feel free to have her contact me at the 317-839-6541 if she would like to arrange that.Sincerely,Dennis P[redacted]Used Car Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted many times and the BMV has no record of the vehicle
I spoke with Ms. [redacted] on the phone. She explained she could not get an answer on items she wanted done to her vehicle. My managers were trying to determine if the work was agreed to be done or not. I told her I would look in to it. She asked that she receive a second key, fix...
the crack in her windshield, repair the navigation in her vehicle, and determine if her car was a Certified Pre-Owned (CPO). I told her I would check and see what I could do. I looked through the documentation from the car deal and found there was no mention of these items other that the CPO. I confirmed with Ford that her vehicle is in fact a CPO unit. I also discovered her navigation did not work because her car did not have a navigation radio not because it was broken. She had the original factory window sticker that stated it did have it when it left the factory in 2012. I told her to bring that with her and I would see if I could find out what happened to the navigation. I made no discovery on this. I also informed her I would give her a second key and replace her windshield at no cost to her on good faith. She said she would be over after work and I prepared a loaner car for her use while we were going to make the windshield replacement. When she arrived she mentioned that the navigation was working since she purchased it (February 2016) so she felt it HAD to of had it. I asked her to show me. We went to her car and she could not get the navigation to work and I explained it was not going too. I gave her extra key to her and said her windshield would be in in the morning. She said if the car was CPO it is required to have original equipment. I explained that the equipment on the vehicle had to meet CPO requirements and that the radio in it did. I mentioned that if the original owner swapped the radio before trading it in to us, we could not control that. I also used an example of someone buying aftermarket wheels/tires and then traded it in to us, we would not go buy new factory wheels/tires, the wheels/tires would just need to meet CPO requirements. She got upset and asked me to leave her vehicle and mentioned she would just go get her windshield fixed on her own elsewhere for $60. I asked if she was sure that is what she wanted to do and she confirmed that and left with her extra key and her vehicle. We canceled the windshield order. We are still willing to put a windshield in her car at no cost to her, but are unwilling to install a navigation system free of charge.
As our truck was used, there was no warranty, how ever documentation that we have show the 4WD to be working. Mechanic at Bloomington verifies this part did not work in over a year, therefore we were deceived.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
To Whom It May Concern,In response to ID [redacted], Andy Mohr Ford has been in communication with Ms. [redacted] throughout the entirety of the process. Upon purchasing her vehicle, she informed us that she lived in Maryland but wanted to title the vehicle using an Indiana address. We informed the...
customer that we would need a copy of her social security card and two proofs of residency which is what the IN BMV requires when titling a vehicle to a customer with an out of state DL. The customer did provide us with her social security card and eventually provided one proof of residence. However, she never provided the second proof of residence and also never paid her $1,000 down payment which is shown on her contract. As the issue went on without the second document needed to title the vehicle and without the payment having yet been received, we offered to have the customer sign a new contract in her state of residence, Maryland, which would effectively push her first payment date out and lower the sales tax needed to be collected. We would also have no problems titling the vehicle for her as her DL matched her physical residence in MD and we wouldn't need any additional documents to complete the title process going that route. As the customer has already mentioned, she refused to sign the new contract. She also refused to provide the second proof of residence as well as pay us the outstanding $1,000 down payment.We contacted our attorney who is attempting to collect the balance owed. He also provided us with the second proof of residence necessary for us to title the vehicle in Indiana per the customer's request. The vehicle was successfully titled in the customer's name in Indiana 5/11/17. The only item that held us up from completing the title work for the customer was the customer not providing the necessary documents.Should you have any additional questions, please do not hesitate to contact us.
We have had numerous communications with Mr. [redacted] regarding his Ipad mini. He has been communicated to to come and pick his promotion gift up at his convenience. We do not have one here today, as this promotion was close to 2 years old and we do not store those items for that...
period of time, but all he needs to do is schedule a time to retrieve his gift and we will make arrangements to have one for him and honor the promotion as we do ALL promotions.We cannot deliver the promotion because there is an 'acknowledge of receipt' form that needs to be signed.Mr. [redacted] has been a good customer and is currently communicating with his salesperson Chris [redacted] to purchase another car for his wife, so we are a little surprised by this complaint.
We have responded directly to the cunsumer and have sent a refund of sales tax overcharge
The contract documents are all in Ms. [redacted]'s name with the exception of her fiance's signatures needed for the vehicle that was traded in. The title for the purchased vehicle was immediately available for the customer, however, we are required to perfect the lien with the financial institution listed as the lienholder. In order to perfect the lien, we needed the social security card and two proofs of residence. The customer and her fiance mentioned the proofs of residence would be difficult since they didn't live in IN but still wanted the vehicle titled in IN (we have correspondence documentation as well if they are needed showing the conversation requesting the documents back at the beginning of April). As she previously mentioned, she did send a picture of her cell phone bill with the updated address, but we still needed an additional document to satisfy the state's requirement. The 31 day title provision is if the dealer fails to produce a title, the customer can put in writing a request for the title and if the dealer fails to comply within ten days from the written notice, the transaction can be unwound. As mentioned above, the title was always available but was pending being processed due to the customer still needing to provide documentation. Upon receiving the customer's request on 5/10 for the title to be produced, we obtained the necessary document from our attorney to title the vehicle for the customer on 5/11, within 24 hours. In regards to the sales tax for MD, we operate off of a tax chart for out of state customers that is provided from the State of Indiana. This tax chart reflects 0% sales tax for MD. When undergoing tax audits by the State of Indiana Department of Revenue, this is the chart that is used to determine accuracy of sales tax calculations (see attached or visit this website: http://www.in.gov/dor/3781.htm). We cannot operate outside of the State of Indiana's guidelines.We have executed the title for Ms. [redacted] and prior to executing the title, provided an alternate means to have the vehicle titled where she actually lives all while the customer still owes us $1,000. We are willing to trade the customer out of the truck and make an arrangement for the $1,000 payment owed to be accounted for in the trade transaction.
Trading the truck in can be done at our store or any other dealership you prefer. The value of your truck would be determined by the respective dealership's perceived value. The value would be used to offset the balance owed to the lender and any positive or negative equity could simply be applied or rolled into the new purchase.Thank you
After several unsuccessful attempts at resolution with Mr. [redacted], this has been turned over to our collection agent for resolution. Mr. [redacted] has been in contact with them
Dear [redacted] I am responding to complaint [redacted] filed by [redacted]. Ms. [redacted] was in our dealership in September of 2016 to purchase a vehicle. At the time of delivery there were no issues with the vehicle she purchased. To help insure that a customer receives all promises that are...
made we fill out a we owe form on every deal. Attached you will find a copy of the we owe that was included in Ms. [redacted]'s deal. You will see that there was nothing promised or owed to the customer at that time. Please note Ms. [redacted]'s signature showing that she was aware nothing was promised or owed. I would like to offer to help Ms. [redacted] with a discount on the repair of her mirror as well as pick up and delivery of her vehicle if she should decide that she would like to have Andy Mohr Ford repair her mirror.Please feel free to have her contact me at the 317-839-6541 if she would like to arrange that.Sincerely,Dennis P[redacted]Used Car Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted many times and the BMV has no record of the vehicle
I spoke with Ms. [redacted] on the phone. She explained she could not get an answer on items she wanted done to her vehicle. My managers were trying to determine if the work was agreed to be done or not. I told her I would look in to it. She asked that she receive a second key, fix...
the crack in her windshield, repair the navigation in her vehicle, and determine if her car was a Certified Pre-Owned (CPO). I told her I would check and see what I could do. I looked through the documentation from the car deal and found there was no mention of these items other that the CPO. I confirmed with Ford that her vehicle is in fact a CPO unit. I also discovered her navigation did not work because her car did not have a navigation radio not because it was broken. She had the original factory window sticker that stated it did have it when it left the factory in 2012. I told her to bring that with her and I would see if I could find out what happened to the navigation. I made no discovery on this. I also informed her I would give her a second key and replace her windshield at no cost to her on good faith. She said she would be over after work and I prepared a loaner car for her use while we were going to make the windshield replacement. When she arrived she mentioned that the navigation was working since she purchased it (February 2016) so she felt it HAD to of had it. I asked her to show me. We went to her car and she could not get the navigation to work and I explained it was not going too. I gave her extra key to her and said her windshield would be in in the morning. She said if the car was CPO it is required to have original equipment. I explained that the equipment on the vehicle had to meet CPO requirements and that the radio in it did. I mentioned that if the original owner swapped the radio before trading it in to us, we could not control that. I also used an example of someone buying aftermarket wheels/tires and then traded it in to us, we would not go buy new factory wheels/tires, the wheels/tires would just need to meet CPO requirements. She got upset and asked me to leave her vehicle and mentioned she would just go get her windshield fixed on her own elsewhere for $60. I asked if she was sure that is what she wanted to do and she confirmed that and left with her extra key and her vehicle. We canceled the windshield order. We are still willing to put a windshield in her car at no cost to her, but are unwilling to install a navigation system free of charge.
As our truck was used, there was no warranty, how ever documentation that we have show the 4WD to be working. Mechanic at Bloomington verifies this part did not work in over a year, therefore we were deceived.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]