Maguire Family of Dealerships

Reference # [redacted] On 10-11- [redacted] was in for service here at Maguire Dodge Ramof SyracuseMr [redacted] was walking around in the showroom looking at a New Ram truckwhen I said hello(Joseph D [redacted] General Sales Manager)Mr[redacted] said he wanteda new lease but he had a total of payments left on current leaseI inform him thathe did not have to wait if he wanted a new lease nowI explained to him that hewould be able to roll remaining payments into new lease and he was fine with thatand said he would put $down so he could be at his under payment.Mr ***did say he knew Ch rysler was going to bill him for being over the miles he signed up for.We had no other conversat ion about existing lease.On 11-14-Mr [redacted] came into the dealership with a letter from Chrysler statingthat he owed $I had concerns that Mr[redacted] was being over charged for beingover on his miles so Mr[redacted] asked me to call for him on hids behalfI did call andfound out that the charge of $was not only for over on miles but also a badlydamaged truckCustomer had stated to me that there was no damage on his Ram when turnedinChrysler had informed us both on the phone that he could dispute these charges andall he had to do was ca ll inI gave Mr[redacted] the phone number to Chrysler and told himthat if he needed me for anything more I was here always to helpHe is a very niceman and I wanted him to know I would help more at any time.Today 12-27-i called Chrysler and was informed that Mr[redacted] never called to dispute any of the charges aboveChrysler let me know today that no other calls havebeen made to them other than my call to them on 11-14-2017Please see attachment with copy of check sent to Chrysler for remaining payments asagreed and the damage disclosure from his lease turn in.Joseph D [redacted] General Sales ManagerMaguire Dodge Ram of Syracuse

It is unfortunate that we have left the customer to feel this wayWe would like to resolve this issue and have reached out to the customer with no responseWe are here to help the customer and provide a positive experience Frank [redacted] the general manager is willing to assist the customer anytime the customer is ready

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am now awaiting for the specified amount to be delivered to myself as specified by Austin Thank you for your assistance in this matter,, do note after meeting with Austin last Saturday I have not received any updates from him or the Maguire family of dealerships Regards, [redacted] ***

The customer came in for a recall which Chrysler will not have parts for until October of We will be happy to replace his alternator for his peace of mind however it will be the same alternator he currently hasThe new alternator will not be available from Chrysler until Please have the customer contact our General Manager , Jim R [redacted] at ###-###-####

I received the email requsting the amount in which I am claiming, so far the amount I came up with is the price I paid for parts that were replaced thus far by audi, and the approxamit amount in damages not including a complete refinish to the exterior of the carWith receipts I paid $2886.46, for the damages excluding a refinish to the exterior, the combine price quote provided by wyoming valley motors audi parts department is $this includes replacement of parts that were brooken or damaged by audi of ithica, intake manifold, intake manifold gasket, engine cover shroud with audi emblem ring, water drain hose and four wheels, keep in mind this is an estimate not including the paint, (which could be anywhere from $to $plus dollars) this estimate also dosent include the future service labor or parts, which still needs to be done because the car hasn't been fixedThus far grand total for parts paid for and damages done is $plus paint and service to fix exsisting problem that hasn't been fixed $( this number could go up a lot with the service and parts to fix the existing problem, and this number may actually be short of the final fix cost) So $is the price I'm asking to be compensated

Austin F [redacted] - Operations Manager for Maguire met with [redacted] on Saturday 2/25/on his concernsMaguire Family of Dealerships will refund in full for the Auto Saver system in the amount of $970.92.? Mr [redacted] is satisfied with this resolution.? Mr [redacted] indicated that he still wishes to continue working with Maguire for future sales and service needs.? Attached is a copy of the check request form for payment to be issued to Mr***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I am now awaiting for the specified amount to be delivered to myself as specified by Austin? Thank you for your assistance in this matter,, do note after meeting with Austin last Saturday I have not received any updates from him or the Maguire family of dealerships Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was kicked off there property and told that I would be arrested if I did not leaveI will never step foot on there property again and they will never put a finger on my car againThank you *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was kicked off there property and told that I would be arrested if I did not leaveI will never step foot on there property again and they will never put a finger on my car againThank you *** ***

The customer came in for a recall which Chrysler will not have parts for until October of We will be happy to replace his alternator for his peace of mind however it will be the same alternator he currently hasThe new alternator will not be available from Chrysler until Please have the
customer contact our General Manager , Jim R*** at ###-###-####

It is unfortunate that we have left the customer to feel this wayWe would like to resolve this issue and have reached out to the customer with no responseWe are here to help the customer and provide a positive experience. Frank *** the general manager is willing to assist the customer anytime the customer is ready

It is unfortunate that we have left the customer to feel this wayWe would like to resolve this issue and have reached out to the customer with no responseWe are here to help the customer and provide a positive experience. Frank *** the general manager is willing to assist the customer anytime the customer is ready.

In response to the customer's complaint, we were able to obtain credit approval on the customer's current vehicle. The customer notified us about mechanical concerns with his vehicle about month later. Our dealership provides a day used vehicle exchange policy which has a
detailed process and is contracted and signed by the customer so that the customer is not required to be in a vehicle that they are not completely satisfied with. The vehicle was purchased through our Watkins Glen location and the customer was advised to bring it to our Toyota location where we have technicians certified on the brand. We put the customer in a loaner vehicle while we diagnosed the vehicle, however we were unable to duplicate the customer's concern. The customer wasn't satisfied with this answer so we then offered to exchange the vehicle for a different one. This process involves bank approval and we were unable to secure a new loan based on the customer's circumstances. The customer's desired settlement is get a different vehicle (same make and model) which we are more than willing to do, however we are unable to obtain bank approval for the customer

Reference #***On 10-11-*** *** was in for service here at Maguire Dodge Ramof SyracuseMr *** was walking around in the showroom looking at a New Ram truckwhen I said hello(Joseph D*** General Sales Manager)Mr.*** said he wanteda new lease but he had a total of payments
left on current leaseI inform him thathe did not have to wait if he wanted a new lease nowI explained to him that hewould be able to roll remaining payments into new lease and he was fine with thatand said he would put $down so he could be at his under payment.Mr ***did say he knew Ch rysler was going to bill him for being over the miles he signed up for.We had no other conversat ion about existing lease.On 11-14-Mr *** came into the dealership with a letter from Chrysler statingthat he owed $I had concerns that Mr.*** was being over charged for beingover on his miles so Mr.*** asked me to call for him on hids behalfI did call andfound out that the charge of $was not only for over on miles but also a badlydamaged truckCustomer had stated to me that there was no damage on his Ram when turnedinChrysler had informed us both on the phone that he could dispute these charges andall he had to do was ca ll inI gave Mr.*** the phone number to Chrysler and told himthat if he needed me for anything more I was here always to helpHe is a very niceman and I wanted him to know I would help more at any time.Today 12-27-i called Chrysler and was informed that Mr.*** never called to dispute any of the charges aboveChrysler let me know today that no other calls havebeen made to them other than my call to them on 11-14-2017Please see attachment with copy of check sent to Chrysler for remaining payments asagreed and the damage disclosure from his lease turn in.Joseph D***General Sales ManagerMaguire Dodge Ram of Syracuse

In response to the customer's complaint, we were able to obtain credit approval on the customer's current vehicle. The customer notified us about mechanical concerns with his vehicle about month later. Our dealership provides a day used vehicle exchange policy which has a
detailed process and is contracted and signed by the customer so that the customer is not required to be in a vehicle that they are not completely satisfied with. The vehicle was purchased through our Watkins Glen location and the customer was advised to bring it to our Toyota location where we have technicians certified on the brand. We put the customer in a loaner vehicle while we diagnosed the vehicle, however we were unable to duplicate the customer's concern. The customer wasn't satisfied with this answer so we then offered to exchange the vehicle for a different one. This process involves bank approval and we were unable to secure a new loan based on the customer's circumstances. The customer's desired settlement is get a different vehicle (same make and model) which we are more than willing to do, however we are unable to obtain bank approval for the customer

Maguire Family of Dealerships would first like to apologize that we were unable to resolve this issue in a timely fashion. The General Manager is Frank *** who is now involved in this complaintI have reach out to the customer and left a voice mail today stating that we would like to
talk to him to resolve this issueFrank *** will also reach out to the customer today to try and resolve this issueWe would like to diagnosis the concerns without any charge and determine what action we can do to assist the customerHopefully the customer will give the dealership the opportunity to address this issue. Once again we apologize for any delays or frustrations the customer may have at this time. William ***/GM Maguire Family of Dealerships ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

*** *** ***
*** * *** ***I am writing in response to this complaintThe initial bank approval was conditioned for proof that Ms***'s prior loan was a total loss and paid in full by her insurance companyWe waited severalweeks for her to provide this informationMs*** worked
very hard with her insurance company and gap insurance provider but could not get them to give us the proper documentation to satisfy our bankthat approved herAfter several weeks of working with her and allowing her to drive our car without funding from the bank, we finally told her that she would have to return the car if she could not providethis proofWe then called a different lender and got her approvedThe lender's interest rate was higher due to credit history which did make the payment higherWe gave her the choice of paying the higherinterest rate based on the lender's decision or return our carShe did come down to the dealership this morning and we negotiated the deal with the lender to lower her payment from what it should havebeenShe signed new loan papers through the new bank and left with her car and happy with the outcomeI feel at this point the matter has been resolved, she is in the original car that she wanted,and at a payment that is acceptable to herIf you should need any other details please feel free to contact me at any time. Thank you Frank V***General Manager Maguire Dodge Ram of Syracuse

We are very sorry that you are having an issue with your vehicleAfter a few attempts to offer appointments to inspect your vehicle again, you have yet to set an appointment date with our departmentI find it regrettable that we have made an attempt to help repair your vehicle after your independent mechanic was unable to rectify your concern to your satisfactionI concur that there are damages to the clips, manifold, harness near the fans, and the original wiring to the throttle pedal as discovered upon our diagnosis; after someone (prior to Audi Ithaca) had probed and prodded at the sheathing, creating a short in the circuit (which we repaired per Audi specifications)In reference to your engine cover, it is fairly common for the emblems to fall off of the plasticThey are nothing more than pegs that are melted behind the cover to retain their positionMany Audi Avehicles (and some other models) have engine covers missing the emblemsIn regards to your warranty on labor, Audi covers warranty repairs on all materials and workmanship as long as policies and guidelines are followedYour accelerator wiring was repaired per Audi specificationAll components replaced at Audi Ithaca carry Audi’s 12mo/12k mile warranty at any Audi dealer in the lower statesWhen you contacted Audi Customer Experience Center, sometime around July 4th, I also informed them of that same warranty and offered you an appointment at that time as well through their Experience Manager, to which you have not responded.Regarding your wheels, at no point were the wheels loose on the ground, dragging face downThe vehicle wheels remained on the automobile and all inspections were done around the mounted componentsMirrors are used to visually inspect brake pads and suspension componentsWe will not, and did not, remove the wheels without your prior permission to do soWhen vehicle wheels and tires are removed, an operation code TORQ is used to signify to the consumer that wheel retaining lugs should be rechecked after milesAs you can see by the records, we performed no tire rotation, nor did we have them off to do any type of suspension workThose two instances would be the only time that the wheels would have been removedIf they had been they would rest against the lift pole with the tire touching the concrete, not the wheel faceWe have a great amount of respect for people’s property and have never subjected said property to that type of abuse or neglectThat being said, we work with a vendor who can repair and reface wheels for around $per wheelIf you would be interested, we may couple that repair with an appointment to diagnose your ongoing drivability concernWe performed a courtesy car wash on your vehicle, much the same as every vehicle that we serviceWe use a fine horsehair style brush head that is routinely replaced every 2-weeksAt no point, before or after your vehicle was in the service department, were there any other complaints from any other clients regarding any type of paint damage to Audi vehicles or other modelsI did happen to notice that while your vehicle was in our service department in the middle of winter, you had a very stiff, nylon snow brush in the vehicleThose type of brushes tend to scratch paint and can generally dull the appearance of your AAudi has recommended snow brushes that are gentle on paint, which can be ordered from the parts departmentThe part numbers are available from the Audi Collection if you are interested in purchasing a brush for next winter, but I will include them here so that they are easy to locate (8R0-096-010-A // 8R0-096-010-B // 8R0-096-010-C // 8R0-096-010-D)There are four different types, each with different features that might suit your needsAs always, my department is here to serve and assist with your needs and I believe that as an organization, it is always our intent to do the right thing by the customerWhen you felt that your experience here was unacceptable the first time, I agreed to waive hours of labor charges to satisfy your requestsGoing forward, I believe that we can better serve your needs than your independent may, which is what brought you to us in the first placeThe offer stands if you would like to schedule an appointment to diagnose your vehicle concernsPlease do not hesitate to contact me directly if I may be of assistance.-*** ***

The customer came in for a recall which Chrysler will not have parts for until October of We will be happy to replace his alternator for his peace of mind however it will be the same alternator he currently hasThe new alternator will not be available from Chrysler until Please have the
customer contact our General Manager , Jim R*** at ###-###-####