Mahlberg, Brandt, Gilbert, Thompson, Bommarit

Woodfield Nissan is sending error letter to [redacted] for the inquiry.Regards [redacted]

I have called [redacted] today and explained that we will refund his bill He is free to take his car elsewhere for repairs He will not be responsible for worked we performed[redacted] General Manager

The customer spoke to [redacted] one of our sales managers, in person around 6Pm on March 29thHe very specifically offered to have her leather repaired, and even told her that he would take care of the paperwork for herAll she had to do was to schedule an appointment with [redacted] to do so She has not called [redacted] back since she was here in person on the evening of March 29thI do not know why she has sent in this complaint instead of calling [redacted] back to set up an appointment, but we are still very happy to repair her interior for herEither Have her call [redacted] to set up an appointment, or let me know when [redacted] can call her and have her actually answer the phone, and we will get her interior repairedOur number is [redacted] Respectfully, [redacted]

Complaint: [redacted] I am rejecting this response because: Woodfield Nissan is using a strategy called "deceptive counter", where as one side makes an unrealistic offer to the other and claims "we've tried".Let's remain factual: I am given a written quote to stop the leak in my car of $which quotes replacement of the valve covers and oil pan.After receiving an invoice for a considerable amount the car still leaked oilUpon my contact with Woodfield Nissan I am told the oil pan needed to be replaced for an additional amount of money.I explain that the proposal to fix my car included replacement of the oil pan I later found out the oil pan was not in stock.After a day of very stressful arguing the repair manager abruptly hung up on me because I claimed he and his business were not being very professional about taking care of their customer.I personally drove to the dealership to confront the manager and after discussions agreed he could get the oil pan for free and have it replaced per the origianl quote.After the replacement the car still leaked and I was was told to bring the car back into their shop.They then discovered that the true problem was the rear seal and it would cost me AN ADDITIONAL $1,TO REPAIR.Mr [redacted] distorted view of an attempted compromise and his attempt to take "the high road" by quoting my response as insulting mirrors the complaints found on their Face Book pagesHe quoted me an additional $1,to properly repair the leak which when added to the $I already paid for useless parts bring my total to $2,which is $above the quoted cost to fix it properly had they not mis-diagnosed the problem originally.I have a feeling as to where this will end up, small claims court unless Revdex.com can successfully interveneI am confused as to how this business can have Revdex.com's endorsement with so many complaints? Documentation of everything above can be supplied upon request Sincerely, [redacted]

To Whom It May Concern, [redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by NissanHer vehicle is a with 96,miles and well out of warranty.Included in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completed.In conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amountThe attached documents prove she is incorrect [redacted] ***Woodfield Nissan [redacted]

[redacted] ***asked Woodfield Nissan to perform a visual inspection of the vehicle and report our findings back to them The vehicle campaign/recall has been in effect since and Nissan has expired the campaignWE reported back to Nissan our visual inspection and any information would be through [redacted] ***and not Woodfield NissanNo paperwork was created for this visual inspection, so I would not have anything to give the clientClient has been instructed to deal with NMC himselfWoodfield Nissan is not involved with client and has instructed client to deal directly with NMC [redacted] ***Woodfield Nissan [redacted] Fixed Operations Director

Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @msn.com Mr [redacted] brought his vehicle back days after his service claiming we damaged his vehicle and with the damage on his spoiler it would be impossible for us to have damaged his vehicle***, service manager inspected the vehicle along with [redacted] who was his original service consultant and determined at that time the vehicle was not damaged at the dealership and because of the length of time we could on help the client with price

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Olesya L***

Initial Business Response /* (1000, 5, 2015/07/20) */
I have read the complaint regarding Ms***Ms***'s Parents did come into Woodfield Nissan on July 4th looking at a predriven vehicleThey dealt with a salesman *** *** They could not agree on a price so a Manager got involved
They still could not agree on a price and the predriven manager had told them that was the best that he could doAt that point Ms***'s parents would not accept that and tried to find another manager to talk to which they didA price was unable to be reached and the customer was upset about thatIn all they talked to seperate managers and were upsetThere was at no point a manager being disrespectful and, if there was some mis communication we do apoligizeWoodfield Nissan tries to make every single customer experience a good on and make every deal but, there are times when the numbers aren't agreed uponAs a courtesy Woodfield Nissan Can offer oil changes and carwashIn the future if Ms***'s parents have any questions or concerns they can deal directly with meThank you,
Sincerely,
*** ***
Executive Manager
Woodfield Nissan
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

TO WHOM IT MAY CONCERN,*** *** made an appointment to check her vehicle because the vehicle had trouble lights on the dashWhen checked in she was given an estimate of $plus tax for a technician to diagnosis her vehicleWithout her consent Woodfield Nissan would not have dispatch her
vehicle into the repair shop*** *** approved the $plus tax by signing the repair orderThe vehicle was process through our service department and the technician performed a diagnosis check and reprogram her vehicle to clear the trouble codes on her vehicleWoodfield Nissan service consultant spoke, *** *** spoke with *** *** after the technician reported back to him what was needed to repair the vehicle and she was told again her bill would only be $plus tax to repairAgain she never questioned the cost of the repairVehicle was completed and she paid without incident or questionsMy assumption the cost was never questioned until she arrived home and spoke with her husbandIn conclusiion, *** *** authorized the repair of her vehicle both by signing the document for us to proceed and well as by communication without ever questioning the charges and her vehicle is repaired.*** ***Woodfield Nissan***

Complaint: ***
I am rejecting this response because: The above statement contains too many liesHere are the real facts in this matter they they are lying about: The service manager, *** (who refused to even provide me his name after losing his temper with me), briefly showed me a printed list of things that were wrong with the car, similar to a typical repair orderIt was printed in duplicates or possibly carbon type copies similar to all of their other repair orders/estimates that they provide customersThere were also papers that I signed prior to the inspection, granting them permission to do the inspectionNo copy of these papers with my signature were given to me either.*** even REFUSED to provide me with his card, his name, and any documents upon leaving the dealership after his physical intimidation standing over me raising his hand at meMoments before this, *** was typing an official notice for me, upon my request, that Nissan or maybe just the dealership would be severing their business relationship with me permanentlyIf it weren't for *** losing his patience and temper with me, while he was preparing these additional documents, the other paperwork that I am now demanding would have been in my hands before leavingInstead, my keys were thrown on the desk and I was left to find my car in the dark outside in the coldThe dealership refused to even tell me where my car was locatedI suspect that these documents were not provided either because the inspection was falsified, or possibly to cover up the incident of *** physical intimidation over me in order to protect his reputation.All of these documents were intended to be provided to me prior to leaving the dealership as Illinois law requires, and is customary for any vehicle inspection or repair at this dealership and any legitimate auto repair center
Sincerely,
*** ***

Nissan Motor Co. had a recall due on Ms. J[redacted] 2013 Altima to reprogram a transmission control module. This is a software update to an electronic unit.  This recall does not affect the mechanical workings of a transmission.  The recall was performed on May 22nd, 2017 with 68655...

miles on the vehicle. On July 13,2017 the vehicle was brought in with 71,973. The Nissan master technician determined the mechanical failure of the transmission which carries a 5yr or 60000 mile guarantee. Ms. J[redacted]'s vehicle is out of the manufactures warranty upon both visits in May & July due to the mileage on the vehicle. She contacted Nissan Motor CO. and with Woodfield Nissan's help received a new transmission at no part charge. Ms. J[redacted] was advised that the labor would not be covered. Ms. J[redacted] agreed to the terms of Nissans Goodwill policy and to pay $1018.27 on Aug 22nd 2017. Ms. J[redacted] deposited $500 towards the balance due. On September 6th Ms. J[redacted] was called to see if a rental was involved and it was determined that there was no rental involved. Nissan Motor Corp reviewed and determined that the Goodwill transmission is more than a fair deal, due to the vehicle having 12000 miles more than the warranty parameters from the manufacturer.Anthony M[redacted]  General Manager

The customer spoke to [redacted] one of our sales managers, in person around 6Pm on March 29th. He very specifically offered to have her leather repaired, and even told her that he would take care of the paperwork for her. All she had to do was to schedule an appointment with [redacted] to do so....

She has not called [redacted] back since she was here in person on the evening of March 29th. I do not know why she has sent in this complaint instead of calling [redacted] back to set up an appointment, but we are still very happy to repair her interior for her. Either Have her call [redacted] to set up an appointment, or let me know when [redacted] can call her and have her actually answer the phone, and we will get her interior repaired. Our number is [redacted]Respectfully,[redacted]

Customer has the right to cancel the [redacted] policy at any time she’d need to come in a sign the cancellation form.

Woodfield Nissan is sending error letter to [redacted] for the inquiry.Regards[redacted]

Complaint: [redacted]
I am rejecting this response because: Woodfield Nissan is using a strategy called "deceptive counter", where as one side makes an unrealistic offer to the other and claims "we've tried".Let's remain factual: I am given a written quote to stop the leak in my car of $595.00 which quotes replacement of the valve covers and oil pan.After receiving an invoice for a considerable amount the car still leaked oil. Upon my contact with Woodfield Nissan I am told the oil pan needed to be replaced for an additional amount of money.I explain that the proposal to fix my car included replacement of the oil pan .... I later found out the oil pan was not in stock.After a day of very stressful arguing the repair manager abruptly hung up on me because I claimed he and his business were not being very professional about taking care of their customer.I personally drove to the dealership to confront the manager and after discussions agreed he could get the oil pan for free and have it replaced per the origianl quote.After the replacement the car still leaked and I was was told to bring the car back into their shop.They then discovered that the true problem was the rear seal and it would cost me AN ADDITIONAL $1,800 TO REPAIR.Mr. [redacted] distorted view of an attempted compromise and his attempt to take "the high road" by quoting my response as insulting mirrors the complaints found on their Face Book pages. He quoted me an additional $1,350 to properly repair the leak which when added to the $679.00 I already paid for useless parts bring my total to $2,149 which is $349.00 above the quoted cost to fix it properly had they not mis-diagnosed the problem originally.I have a feeling as to where this will end up, small claims court unless Revdex.com can successfully intervene. I am confused as to how this business can have Revdex.com's endorsement with so many complaints? Documentation of everything above can be supplied upon request.          
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@msn.com
Mr. [redacted] brought his vehicle back days after his service claiming we damaged his vehicle and with the damage on his spoiler it would be impossible...

for us to have damaged his vehicle. [redacted], service manager inspected the vehicle along with [redacted] who was his original service consultant and determined at that time the vehicle was not damaged at the dealership and because of the length of time we could on help the client with price.

I have called [redacted] today and explained that we will refund his bill.  He is free to take his car elsewhere for repairs.  He will not be responsible for worked we performed.[redacted]General Manager

To Whom It May Concern,  [redacted] stated to me by phone after speaking to her husband they determined that the repair of the vehicle should be covered by Nissan. Her vehicle is a 2009 with 96,000 miles and well out of warranty.Included in this reply is a copy of the documents [redacted] signed, authorizing us to perform the diagnosis check for $125.00, prior to dispatching the vehicle in our service department as well as the document signed after the repair was completed.In conclusion of this Revdex.com complaint not once did [redacted] state the vehicle was not repaired for the dollar amount she approved, only states she never authorized the dollar amount. The attached documents prove she is incorrect. [redacted]Woodfield Nissan[redacted]