Mahlberg, Brandt, Gilbert, Thompson, Bommarit

When the vehicle came in for repair, we did fix the valve cover and not the oil pan. The oil pan was on the repair order and not included in the quote of $595.  We then proceeded to help the customer with the oil pan repair at no expense for the parts. My service director called Nissan to...

cover the part under warranty (which was expired).  We repaired the car, we then received notice that the claim came back because the car has a Salvage title. We didn’t charge the customer for the part that was now not covered.  The $1800 rear seal repair was an additional repair that was never originally quoted. I personally reached out to [redacted], as I want to make every customer happy, and gave him an additional $450 off the repair of the real seal.  His response back to me was: “That is an insult”.   I attempted to help [redacted] and talked with him 2 times on the phone and explained everything to him.We performed the repairs on his car that he paid for and went beyond trying to help him.    [redacted]   Tell us why here...

[redacted]. asked Woodfield Nissan to perform a visual inspection of the vehicle and report our findings back to them . The vehicle campaign/recall has been in effect since 2007 and Nissan has expired the campaign. WE reported back to Nissan our visual inspection and any information would be...

through [redacted]. and not Woodfield Nissan. No paperwork was created for this visual inspection, so I would not have anything to give the client. Client has been instructed to deal with NMC himself. Woodfield Nissan is not involved with client and has instructed client to deal directly with NMC. [redacted]Woodfield Nissan[redacted]Fixed Operations Director

The customer states that is was implied that the payoff would be sent out during the week of 4/22/16. The payoff was sent out via [redacted] on 4/22/16, which was a Friday. The customer filed this complaint on 4/25/16, which was a Monday, and the first business day after we sent the payoff out. The...

customer should be able to confirm that the payoff was delivered to [redacted] at, Tracking [redacted]Mon 4/25/2016 8:36 amDeliveredThat is proof that [redacted] had the payoff at 8:36AM, the morning that this complaint was filed. We set up a payoff of $16,000.00 in the customer's deal. We sent a payoff of $15,990.34. We will be sending a refund to the customer for the $9.66 too much that we collected in the deal. Respectfully,[redacted]

Complaint: [redacted]You're flat out lying about saying she "spoke with her husband".  Her husband wasn't even in the state at the time and didn't hear about this until he got back.  We have travel and phone records to back that up.  This is a lie you're espousing to try to cover up your misogynistic and sexist comments.Additionally, the fact that she signed the documents is irrelevant.  Of course she signed the documents, how else was she supposed to get her car back?The funny thing is that if you could have just said, "I'm sorry you didn't have the best experience with our service department" and had a little bit of understanding, instead of being dismissive and misogynistic, this whole problem could have been resolved somewhat amicably.  We might not have been happy but we wouldn't have been filing a Revdex.com claim or contacting the [redacted].  That's what a reputable business would do.  That's what someone that understands customer service would do.  And that's what someone that respects women, and really people in general, would do.   Instead, by going to such great lengths to vehemently deny our claim, you belie your guilt in the matter.Because of the way you've treated us, I cannot in good conscious accept this response and I don't think I can accept any response that's anything short of an apology at this point.  Sincerely,
[redacted]