Mahvish Group LLC

Mahvish Group is a scam They ask for access to your computer to fix the problem & they charge a fee ($400) About a month later, your computer will start having problems They hope you will call their tech support line where they will be glad to "fix" your computer again for a fee

Dear [redacted] , This letter is in response to complaint, (ID # [redacted] ) with Revdex.comWe concluded after our investigation that you received a prank call, where the caller impersonated us and tried to collect sensitive informationOf course none of this is your fault; therefore, we have decided to refund you in fullEnclosed is a check for $that you paid for the services with usOnce you have secured the funds and feel satisfied, please respond to Revdex.com about your experience

Very pleased with supportTech was very helpful

I am very satisfied with the service that Samuel and Amos providedMy computer is working 100% better and have understood to utilize the service more or less on a monthly basis

the review I saw was helpful but too late I felt like I was pressured into buying their contract before any work was done They fixed itFive or six days later I had a software problem I called them and was told to call a outside technician to re-install Windows because software was not covered in the contract I asked for my money back but they will only refund half of it because they did correct the problem the first time I called lf Wish me luck Would not recommend

To Whom It May Concern,We apologize for the delay in our responseWe have resolved the issue with the customer and provided them with a refund (email and refund copy are attached).The customer has understood that the scammers were not associated with our company and has agreed to withdraw this complaint.Regards, [redacted] ***Managing Partner

Dear [redacted] ,This letter is in response to complaint, (ID # [redacted] ) with Revdex.com.We concluded after our investigation that you received a prank call, where the caller impersonated us and tried to collect sensitive informationOf course none of this is your fault; therefore, we have decidedto refund you in fullEnclosed is a check for $that you paid for the services with us.Once you have secured the funds and feel satisfied, please respond to Revdex.com about your experience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My complaint against Marvish # [redacted] , has been resolvedThe company refunded the $we paid them [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved My complaint against Marvish # [redacted] , has been resolvedThe company refunded the $we paid them[redacted] Regards, [redacted]

Hello Mr [redacted] , We have been made aware of your complaint against Mahvish Group LLC just days ago and are contacting you to resolve this issue.We read your complaint and have come to the conclusion that you have been scammed by another party claiming to be from our companyOur records indicate that we had a transaction of $with you on October 21st, only and attached is your review of the service received as well as Docusign agreement for the transactionFurthermore, we never call our customers claiming to be from Microsoft nor do we access their bank account information in any way.Therefore, the best resolution that I can offer you is to give you a refund of $even though it is past our day full refund policy time windowIn the future, kindly do not engage calls from unknown numbers and give access to your personal information.Please let us know if this suggestion is satisfactory to you for the purposes of closing this complaint, and we will mail you a refund check in the amount of $199.99.Best Regards,Mahvish Group LLC

To Whom It May Concern, The customer was contacted and the situation was resolved to the customer's satisfaction by agreeing to receive a full refund.Attached is a copy of the refund letter and a copy of the email response of the customer to the confirmation of the refund being sent.Please let
us know if any other information is required from us in order to resolve this complaint favorable. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,We have responded to the customer and provided them with their desired settlementPlease see attached email confirmation from the customer of the resolution.Kindly let us know if there are any further questions.Regards,Mahvish

I am please with the service given by Amos

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The attached files should provide the additional information required

Dear *** ***:We apologize for the misunderstanding between you and our representativeWe went ahead and analyzed the call conversation between you and our representative; and we found that my representative tried to
educate you, however you misunderstood the representative.We are going ahead and initiating a full refundEnclosed with this letter is your refund check in the amount of $for the check that was deposited as payment for services receivedWe are making this refund in acceptance of our day full refund policy.We regret loosing your business and hope you will continue to do business with us in the futureWe look forward to serving customers like you and would appreciate your feedback.Sincerely, -*** *** *** *** *** *** ***

Hello Mr***,We have been made aware of your complaint against Mahvish Group LLC just days ago and are contacting you to resolve this issue.We read your complaint and have come to the conclusion that you have been scammed by another party claiming to be from our companyOur records indicate
that we had a transaction of $with you on October 21st, only and attached is your review of the service received as well as Docusign agreement for the transactionFurthermore, we never call our customers claiming to be from Microsoft nor do we access their bank account information in any way.Therefore, the best resolution that I can offer you is to give you a refund of $even though it is past our day full refund policy time windowIn the future, kindly do not engage calls from unknown numbers and give access to your personal information.Please let us know if this suggestion is satisfactory to you for the purposes of closing this complaint, and we will mail you a refund check in the amount of $199.99.Best Regards,Mahvish Group LLC