Mahvish Group LLC

Hello,We have resolved this issue with the customer and the resolution is attached.The customer has stated that they will withdraw the complaint once they receive the refund.Regards,*** ***

To Whom It May Concern, The customer was mailed a physical check and has deposited it into their accountWe have attached proof of the funds being deducted from our business account. The customer requested a full refund and was given one and has taken the fundsKindly help us close out this complaint with a favorable resolution. Regards, *** ***

Hello Mr[redacted],
"">We have been made aware of your complaint against Mahvish Group LLC just days ago and are contacting you to resolve this issue.We read your complaint and have come to the conclusion that you have been scammed by another party claiming to be from our companyOur records indicate that we had a transaction of $with you on October 21st, only and attached is your review of the service received as well as Docusign agreement for the transactionFurthermore, we never call our customers claiming to be from Microsoft nor do we access their bank account information in any way.Therefore, the best resolution that I can offer you is to give you a refund of $even though it is past our day full refund policy time windowIn the future, kindly do not engage calls from unknown numbers and give access to your personal information.Please let us know if this suggestion is satisfactory to you for the purposes of closing this complaint, and we will mail you a refund check in the amount of $199.99.Best Regards,Mahvish Group LLC

Excellent service by Aro

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted],
margin-bottom: 5pt;">This letter is in response to complaint, (ID # [redacted]) with Revdex.com.
We concluded after our investigation that you received a prank call, where the caller impersonated us and tried to collect sensitive information. Of course none of this is your fault; therefore, we have decided
to refund you in full. Enclosed is a check for $199.99 that you paid for the services with us.
Once you have secured the funds and feel satisfied, please respond to Revdex.com about your experience.

Mahvish Group is a scam. They ask for access to your computer to fix the problem & they charge a fee ($400). About a month later, your computer will start having problems. They hope you will call their tech support line where they will be glad to "fix" your computer again for a fee.

Dear [redacted],This letter is in response to complaint, (ID # [redacted]) with Revdex.com.We concluded after our investigation that you received a prank call, where the caller impersonated us and tried to collect sensitive information. Of course none of this is your fault; therefore, we have...

decidedto refund you in full. Enclosed is a check for $199.99 that you paid for the services with us.Once you have secured the funds and feel satisfied, please respond to Revdex.com about your experience.

I am very satisfied with the service that Samuel and Amos provided. My computer is working 100% better and have understood to utilize the service more or less on a monthly basis.

the review I saw was helpful but too late. I felt like I was pressured into buying their contract before any work was done. They fixed it. Five or six days later I had a software problem. I called them and was told to call a outside technician to re-install Windows because software was not covered in the contract. I asked for my money back but they will only refund half of it because they did correct the problem the first time I called.
lf. Wish me luck. Would not recommend.

Dear...

[redacted]:
We apologize for the misunderstanding between you and our representative. We went ahead and analyzed the call conversation between you and our representative; and we found that my representative tried to educate you, however you misunderstood the representative.
We are going ahead and initiating a full refund. Enclosed with this letter is your refund check in the amount of $150.00 for the check that was deposited as payment for services received. We are making this refund in acceptance of our 30 day full refund policy.
We regret loosing your business and hope you will continue to do business with us in the future. We look forward to serving customers like you and would appreciate your feedback.
Sincerely, -
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
My complaint against Marvish #[redacted], has been resolved. The company refunded the $150.00 we paid them.
*
[redacted]
 
 
Regards,
[redacted]

Very pleased with support. Tech was very helpful

To Whom It May Concern,We apologize for the delay in our response. We have resolved the issue with the customer and provided them with a refund (email and refund copy are attached).The customer has understood that the scammers were not associated with our company and has agreed to withdraw this...

complaint.Regards,[redacted]Managing Partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 My complaint against Marvish #[redacted], has been resolved. The company refunded the $150.00 we paid them.*
[redacted]  Regards,
[redacted]