Maid To Please, Inc.

We apologize for the customer's experience while returning a pair of defective SMITH's boots in our store Our customer service department has arranged for a return of the boots in our *** *** store location and it is my understanding that *** *** will be in today to obtain his
refund. On behalf of Modell's, I apologize for the delay in responding and also for *** ***'s unpleasant experience. Have a Happy and Healthy New Year. Best,Cathy A***Modell's Sporting Goods Legal Department

Good afternoon:We are very sorry to hear that *** *** had an unpleasant experience while shopping at our *** *** location
Our Customer Service Specialist, *** ***, also received a complaint from *** *** via modells.com. *** emailed *** *** on May **,
that she will be handling this matter going forward (please see a copy of ***'s email attached).
If *** *** would please call *** at ###-###-####, x***, *** will issue a refund to *** ***'s credit card. Thank you,*** ***Modell's Sporting Goods Legal Department

To Whom It May Concern:We are very sorry to hear about *** ***' unpleasant experience while trying to obtain a refund of the boots he alleges are defective At Modell's Sporting Goods, the customer is our number one priority.Cary B*** of our Customer Service Department tried to contact
*** *** at the daytime number he provided, but was unable to leave a voicemail Please ask *** *** to contact Cary at ###-###-####, *** and Cary will be more than happy to expedite the refund process As long as *** *** has a receipt for his purchase, he will receive a 100% refund back in his original method of payment Without a receipt, we are more than happy to issue a refund in the form of a store credit.Please also ask *** *** which store he experienced the refusal of his return so we can also address that issue internally.Many thanks and have a great day.Best,Cathy A***Modell's Sporting Goods

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Once again, I'd like to thank Revdex.com for helping me with
this issueI sincerely appreciate all you guys doThanks so muchHave a good day

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the delay in responding to your complaint. It is my understanding that *** *** had also reached out to us via *** and had received a call from both our Deputy General Counsel, Mark A***, and our General
Counsel, Doug E***. MrE*** advised me that he informed *** *** that it might take several weeks to complete his investigation of this matter. He also stated that he offered alternative store locations in Staten Island that *** *** may take the sweatshirt to have the security tag removed
In the meantime, we ask *** *** to please await the findings of our investigation into this matter, as well as let us know when it would be a convenient time to visit one of our other Staten Island locations to remove the security tag. It would be my pleasure to contact another store to let them know to expect her visit.
Please accept our apologies for your inconvenience. We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,Cathy A*** ***Modell's Sporting Goods###-###-####, x***

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the inconvenience you have experienced
I have contacted Filomena D*** and have arranged for her to exchange the damaged item to her local store (*** ***) and receive a new one. Unfortunately we did not
have a new red *** in stock, but MsD*** will decide which color would work best once she gets to the store. Should MsD*** opt for a full refund instead, we will gladly provide a full refund. Please be sure to bring your receipt with you if you are choosing a refund
Please accept our apologies for your inconvenience. We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,Cathy A*** ***Modell's Sporting Goods###-###-####, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Carrie from Modells corporate contacted me and offered to exchange the recalled swagway for the swagtron hover board that is Ul certified. I accepted this and was appreciative. Thank you  ISAELI from Revdex.com for your assistance. This has been a long ongoing process and I appreciate the expediting of this complaint and responsiveness  of Modells.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good mormimg: I am sorry but Modell's Sporting Goods is not the issuer of credit to the Modell's Sporting Goods credit card program.  Please contact the bank that issued the credit card to you.  The bank's info can be found on the back of your credit card, or on the statements you...

receive. Please close out this complaint and contact the issuing bank for resolution on this matter. Thank you and have a great day. Best,Cathy A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good afternoon: Modell's Sporting Goods does not have a store in Dedham, MA. Please ask [redacted]o clarify the Modell's store where he encountered this unfortunate experience. Thank you,Cathy A[redacted]

To Whom It May Concern:I spoke with [redacted] this morning and arranged for an exchange of the defective product at our East Meadow location to take place this coming weekend.Please accept our apologies for the inconvenience. We value our customers and customer satisfaction is always our number...

one priority.
Thank you and have a great day.
Best,
Cathy A[redacted]
Modell's Sporting Goods[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Swagway has indeed cam hanged their name to swagtron. Upon my last update, models sent me a paid shipping label to send back to the new company. The new company states on their website as well as a pre order message on the phone system that no customer can send back a swagway without a RMA ( return merchandise authorization) I then proceeded to file the recall for both swagways I purchased. I received an email I was to get an RMA within 72 hrs. Well, it has been 2 weeks and still no RMA. I have placed multiple calls to swagtron aka swagway and none of my calls have been returned. I also continue to contact models for I still have my original receipt and packaging. I explained once again to Modells the items cannot be returned without an RMA from the company and they fail to stand by the purchase. I spent approximately 900.00 on the items. Modells is not being truthful in regards to the recall. A recall for an item that can cause a fire and burn someone has been deemed by consumer affairs as unsafe and to discontinue use immediately. I am requesting Modells to exchange these two swagways for the new model that is deemed safe by consumer affairs which is available in all their stores. This request is reasonable considering the nature of the recall and the inabililty to contact the manufacturer. My transaction /purchase was made with Modells; not swagway. Therefore, as a consumer they have failed their customer.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We are sorry to heart that [redacted] had an unpleasant experience with his models.com purchase.  Since receiving this complaint, Jorge G[redacted] of our customer service department had reached out to [redacted], first on October [redacted] and [redacted] responded that it...

was not a good time and that he would call Jorge back, and next on October [redacted] when Jorge left [redacted] a voicemail message. Please ask [redacted] to return Jorge's call so we can resolve this issue to [redacted]'s satisfaction.  Jorge can be reached at ###-###-####, and press 6. Thank you. Best,Cathy A[redacted]Modell's Sporting Goods Legal Department

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the delay in responding to your complaint.  It is my understanding that [redacted] has been issued a full refund, including the shipping charges.
In addition, if [redacted] requires additional assistance or has any...

questions with respect to her refund, that she please contact Antoinette L[redacted] in our Customer Service Department at ###-###-####, x[redacted].
Please accept our apologies for your inconvenience.  We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,Cathy A[redacted]     [redacted]Modell's Sporting Goods###-###-####, [redacted]

To Whom It May Concern:On behalf of Modell's Sporting Goods, I apologize for the delay in responding to your complaint.  It is my understanding that [redacted] has been contacted by our Customer Service Department and has been offered an exchange for a new item.  Once we receive the...

defective product back from [redacted], a new replacement will be sent to her.
Please accept our apologies for your inconvenience.  We value our customers and customer satisfaction is always our number one priority.Thank you and have a great day.Best,[redacted]     [redacted]Modell's Sporting Goods###-###-####, [redacted]

We are sorry to hear that [redacted] was not satisfied with her purchase and chose to return it in our store.  Most items are accepted in our store for refund/exchange within the specified time noted on the POS receipt.  From time to time, our vendor relationships dictate otherwise...

as is the case with the Swagway.  Our contract with the manufacturer states that customers must contact Swagway with any issues.   At Modell's, customers are our number one priority.  [redacted] of our Customer Service Team had reached out to [redacted].  As a courtesy, in this instance we have made an exception for [redacted] and have invited her to our North Brunswick, NJ store where we will accept the return of the Swagway she had purchased. We apologize for any inconvenience we have caused [redacted] and hope to see her back in our stores very soon. Thank you and have a great weekend. Best,[redacted]