Main Street Auto Sales

This letter is in response to a complaint filed by [redacted] came in, in May to purchase a vehicle, we did the course of paperwork with her to sell her a vehicle [redacted] later returned to the dealership and was upset that she had lost her job and she needed a vehicle and was on limited income until her new job started We told her she would not qualify for outside bank financing, but we would be able to set her up with Buy Here Pay Here, [redacted] was happy and appreciative that we would be able to help her get the vehicle she wanted At the time of purchase there were no major mechanical problems with the vehicle, and to this day we do not know of any major mechanical problemsTwo of the tires needed to be replace and a spare tireWe replaced the two tires and the spare with in the time frame agreed [redacted] states in her complaint that the vehicle is only worth 1,The National Kelly Blue Book for that vehicle on June at the time of her purchase is $ Since this complaint was filed by [redacted] is past due on her monthly payment and she came to the dealership because she wants to keep the vehicle, and asked if we would extend her payment, The dealership agreed to extend her payment as a one time courtesy to [redacted] *** Main Street Atuo Sales has done what we promised [redacted] ***, and she is not owed any monies

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When asked what it would take for me to buy the car I named specific repairs that had to be done They listed them and I signed it My husband had come into the room and we had a detailed discussion about the repairs that had to be done in order for me to purchase the vehicle I was promised those repairs they were done except the main complaint which was the problem that was connected to the "check engine" light They scheduled me times for those repairs, each time I went to pick up I was told the mechanic had not had time to do it I asked specifically for written documentation to show what had been done when it was done I have a voicemail from the salesman ***(son to [redacted] the owner) saying that we would have to schedule again because the GM ( [redacted] also, owner) was out of town and he had to do the scheduling I was told over and over again the repairs would be done When I realized they were not going to honor the contract then I said I wanted to use the warranty that was guaranteed when the vehicle was bought, and I was told that they would not honor it as well until I withdrew my complaint.This dealership did not provide me with all the documentsThey have not honored their written or verbal agreementsThey have essentially blackmailed me in telling me they would think about doing repairs after I withdraw my complaint.If there is a document (which there would have to be if a mechanic did indeed check out the engine and why the light was on) I want a copy of it, because each time I picked up the car I was told the mechanic had not had time to look at it therefore needing to reschedule They have not been in contact with the vehicle since, so how was the engine light checked, much less fixed.I believe they altered the document with the repairs listed on it so as to read to only check the engine light instead of engine light repairs (And really, I or anyone else would purchase the problem with them only "looking" at it and not "fixing" it! The claim that it had even been "checked" would need documentation from the mechanic stating it had been checkedI asked for any and all documentation from the mechanic showing it had been checked and what, if anything, had been done NO documentation It would require the mechanic to lie as well!This company is out there lying and cheating the people They do not honor their written or verbal agreements nor do they honor their warranty.I have a voicemail with the salesman telling me why we were going to have to reschedule again because the GM ( [redacted] the owner) was out of town and he had to schedule with the mechanic.I believe they never intended to do the major repair connected to the check engine light They kept putting it off hoping I would give up like I assume many others have done They withhold the purchasers copies of certain documents so that when the issue arises they can ask like they did me "do you have a copy of the documents that will prove it?"I will not be threatened or intimidated by these people They lied to me and then to my husband, I believe they altered documents that they purposely withheld from us, they have honored neither agreement or warranty They should not be allowed to do business this way!Regards, [redacted]

In regards to the complaint for the above, [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle It was weeks late when we reported the vehicle stolen and filed charges,what we were told from the officer Mr [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound [redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she locked the door, when then manager arrived she told him what happenedMr [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes,again Mr [redacted] became very angry and belligerent on the phone Because of Mr [redacted] actions of the theft of the vehicle and his violent behavior over the phone an in personMr [redacted] was notified not to come on the premises he was trespassed, Any items left in the vehicle he would need to contact the impound yard to get those items [redacted] signed a rental agreement for days only and he refused to return the vehicle so we called and reported the vehicle stolenWe do not have any clothing,there was no clothing left in the vehicle or any other personal belongings left in the vehicle when it received from the impound

Initial Business Response / [redacted] (1000, 9, 2016/08/01) */ August 1, VIA ONLINE SUBMISSION Revdex.com of Southwest Missouri Re: Revdex.com Case XXXXXX [redacted] and Vatterott College Dear Madam or Sir: By notice dated July 19, 2016, the Revdex.com of Southwest Missouri ("Revdex.com") informed the Vatterott College's Online Campus ("Vatterott") of a complaint filed against Vatterott by former student, [redacted] ***Vatterott takes student concerns seriously and is committed to addressing and resolving issues that are brought to its attentionVatterott is appreciative that the Revdex.com provided Vatterott with notice of Ms***'s complaint and an opportunity to respondThe Revdex.com directed Vatterott to provide its response by August 3, 2016, and by this correspondence, Vatterott timely responds In her complaint, Ms [redacted] claims that she has been assessed with more debt to her account than should be owed, due to the issues she encountered during her brief enrollment in Vatterott's Paralegal programSpecifically, Ms [redacted] alleges that she received her books late, and as a result was set up to failAfter feeling behind on her courses, Ms [redacted] made the decision to withdraw from the Paralegal program, and was left with an outstanding debt of $1,Ms [redacted] is requesting that Vatterott either eliminate the debt completely, or offer a reasonable settlement amount On January 28, Ms [redacted] enrolled in the Paralegal program, and signed an Enrollment Agreement which includes Vatterott's Withdrawal and Refund PolicyA copy of Ms***'s Enrollment Agreement is attached hereto as Exhibit Pursuant to this policy, refunds made for students who withdraw from Vatterott prior to completing the program are based on the current tuition charge incurred by the student at the time of withdrawalAny books, equipment's, or uniforms that have been issued are non-refundable In the instant case, Ms [redacted] began classes on March 9, 2015, and withdrew from the program on April 10, - the week five of the ten week phasePursuant to Vatterott's Withdrawal and Refund Policy, Vatterott's Financial Aid and Accounting Departments conducted a drop calculation of Ms***'s accountAccordingly, Ms***'s tuition and fee charges were adjusted, and $2,of her loans were refundedMs***'s outstanding balance as a result of her withdrawal was $1,A copy of Ms***'s Drop Calculation paperwork and her Student Ledger, are attached hereto as Exhibit and Exhibit 3, respectively In her complaint, Ms [redacted] asserts that she should not be held responsible for her outstanding balance due to the issues she faced in ordering her booksMs [redacted] claims that she received no information or assistance regarding the ordering of her books, and once she did receive the help, her books were on two week back-orderHowever, the record shows that Ms***, like all new Online students, were provided with information on how to order their books via various channels, including New Student Orientation, their Canvas shell, and via email from the textbook service provider, MBSHere, Ms [redacted] ordered her books on March 18, 2015, her second week of enrollment, and two of the books were delivered less than a week later on March 23, 2015, and one remaining book was delivered on March 30, A copy of Ms***'s MBS order is attached hereto as Exhibit It bears noting that all Online students have the first three weeks of class books available to them to use in Canvas so that there is no problem with students having the necessary materials while they wait to order their booksAccordingly, there is no evidence that Ms [redacted] was without the information needed to help her through her courses in those three weeks After Ms [redacted] dropped from the Paralegal Program on April 10, and received notice of her balance, she did not contact Vatterott until May 19, to review her accountAt the time, Vatterott's Business Office offered Ms [redacted] a $settlement of her $1,balanceMs [redacted] indicated she would need a month or two to make paymentThen, on July 18, Ms [redacted] contacted the Business Office again, and stated all she could pay was $The Business Office was not authorized to accept such a settlement offer, and the matter was referred to Vatterott's Corporate Accounting department for reviewOn July 25, 2016, Vatterott approved the $settlement amount, and on July 29, 2016, Ms [redacted] made payment of the sameSince then, Ms***'s remaining $balance has been waived, releasing Ms [redacted] of all debt and allowing her to obtain a copy of her official transcriptA copy of Ms***'s Subsidiary Account is attached hereto as Exhibit Vatterott regrets that Ms [redacted] is dissatisfied with her experience at VatterottHowever, Vatterott trusts that this response will bring full resolution to this matter, as Ms [redacted] settled her account balance as desiredIf you need any additional information, please do not hesitate to contact me via phone at XXX-XXX-XXXX or via email at [redacted] @vatterott.edu Sincerely, /s/ [redacted] Administrator of Student Affairs Vatterott Educational Centers, Inc Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) After making a complaint with several people within Vatterott's company, and the Revdex.com I received a call with the acceptance of my offerI am satisfied with the response and the outcome

RE: [redacted] [redacted] In regards to the complaint for the above, [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle.It was weeks late when we reported the vehicle stolen and filed charges, what we were told from the officer Mr [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound[redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she locked the door, when then manager arrived she told him what happenedMr [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes, again Mr [redacted] became very angry and belligerent on thephone.Because of Mr [redacted] 's actions of the theft of the vehicle and his violent behavior over the phone an in personMr [redacted] was notified not to come on the premises he was trespassed, Any items left in thevehicle he would need to contact the impound yard to get those items[redacted] signed a rental agreement for days only and he refused to return the vehicle so we called and reported the vehicle stolenWe do not have any clothing, there was no clothing left in the vehicle or any other personal belongings left in the vehicle when it received from the impound

Re: [redacted] This is our second response to this complaintWe have fulfilled our agreement to Ms [redacted] regarding her vehicle.However as customer goodwill,if Ms [redacted] would like to bring her vehicle in we will do any service she wants with her vehicle and any repairs needed we will only charge her our cost without profitIf Ms [redacted] would like us to do this courtesy for her she will need to call and schedule a appointment and we will get her in on the next available time.Sincerely

[redacted] plotted and premeditated the scam from the beginning I have more than enough witnesses to prove it Regards, [redacted]

Ms. [redacted] did purchase a vehicle and there were some items listed to have checked or repaired. All of the items that were to be repaired or checked have been done, as far as the confusion on the scheduled time we complete the work within the time frame that we specified the windshield... company is an outside vendor service, we do not have any control over their schedule or time frame, when they do the work, however the windshield was installed. I have attached a copy of the WE Owe signed by Ms. [redacted] , all of the items on the list have been completed.

Ms*** elected to cancel the deal her money was refunded the same day this complaint was filed, and as for her license plate,although she said the lot attendant told her we had the plate,he said he did not have the plate but would look for it, we never were in possession of the plate and the
plate was not found in any vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am responding to the letter sent to you by Main Street Auto Complaint that was sent to you on August 18, They stated in their letter to you that Ihad lost my job,but Ihad no job t that timeMy job was to start on August 6, 2014, but I had no car so I went to themI was told that they had found Bank financing for meI have a witness that also heard the Manager, *** *** state this
He states that at the time of purchase that there were no major mechanical problems with the vehicleam enclosing copies of what the Honda Dealer in Mesa,AZsays about the carIt had major problems to the vehicleHe stated that there were only tires that needed replaced and that he replaced the spare tire alsoAll four tires were in need of replacementI have enclosed from the same dealer proof of thisHe did not replace the spare tire while I had the car
He also stated that the vehicle was worth $6752.00, but that was for a car that was in good conditionam enclosing a copy of the Kelly Blue Book value based on the major problems with the car which states that it is only worth in the range of $to $
When I bought the car I only had $down and he said that the BANK needed $more in order to buy the car.I agreed to do this by making two payments of $225, one on July 3, and the other one on August 3, ***, the manager,told me not to worry about the August payment, but was billed anywayI wrote him a letter stating that I was not happy with his company and asked for my down payment back of $and I would return the carHe said no and if I did not make the payment on August 22, 2014, as stated in the letter that he sent you that my car would be reposedA letter that I sent him is enclosed also
On August 22, I was able to find financing for another car through a dependable car dealership in MesaI voluntary returned the car on August 22, I am enclosing a letter stating this
I hope that you can help me get my $down payment that I made to Main Street Auto.I believe that I have a valid complaint ant should get my money back.
Regards,
*** ***

Initial Business Response /* (1000, 9, 2016/08/01) */
August 1, 2016
VIA ONLINE SUBMISSION
Revdex.com of Southwest Missouri
Re: Revdex.com Case XXXXXX
[redacted] and Vatterott College
Dear Madam or Sir:
By notice dated July 19, 2016, the Revdex.com of Southwest...

Missouri ("Revdex.com") informed the Vatterott College's Online Campus ("Vatterott") of a complaint filed against Vatterott by former student, [redacted]. Vatterott takes student concerns seriously and is committed to addressing and resolving issues that are brought to its attention. Vatterott is appreciative that the Revdex.com provided Vatterott with notice of Ms. [redacted]'s complaint and an opportunity to respond. The Revdex.com directed Vatterott to provide its response by August 3, 2016, and by this correspondence, Vatterott timely responds.
In her complaint, Ms. [redacted] claims that she has been assessed with more debt to her account than should be owed, due to the issues she encountered during her brief enrollment in Vatterott's Paralegal program. Specifically, Ms. [redacted] alleges that she received her books late, and as a result was set up to fail. After feeling behind on her courses, Ms. [redacted] made the decision to withdraw from the Paralegal program, and was left with an outstanding debt of $1,302.77. Ms. [redacted] is requesting that Vatterott either eliminate the debt completely, or offer a reasonable settlement amount.
On January 28, 2015 Ms. [redacted] enrolled in the Paralegal program, and signed an Enrollment Agreement which includes Vatterott's Withdrawal and Refund Policy. A copy of Ms. [redacted]'s Enrollment Agreement is attached hereto as Exhibit 1. Pursuant to this policy, refunds made for students who withdraw from Vatterott prior to completing the program are based on the current tuition charge incurred by the student at the time of withdrawal. Any books, equipment's, or uniforms that have been issued are non-refundable.
In the instant case, Ms. [redacted] began classes on March 9, 2015, and withdrew from the program on April 10, 2015 - the week five of the ten week phase. Pursuant to Vatterott's Withdrawal and Refund Policy, Vatterott's Financial Aid and Accounting Departments conducted a drop calculation of Ms. [redacted]'s account. Accordingly, Ms. [redacted]'s tuition and fee charges were adjusted, and $2,555.00 of her loans were refunded. Ms. [redacted]'s outstanding balance as a result of her withdrawal was $1,302.77. A copy of Ms. [redacted]'s Drop Calculation paperwork and her Student Ledger, are attached hereto as Exhibit 2 and Exhibit 3, respectively.
In her complaint, Ms. [redacted] asserts that she should not be held responsible for her outstanding balance due to the issues she faced in ordering her books. Ms. [redacted] claims that she received no information or assistance regarding the ordering of her books, and once she did receive the help, her books were on two week back-order. However, the record shows that Ms. [redacted], like all new Online students, were provided with information on how to order their books via various channels, including New Student Orientation, their Canvas shell, and via email from the textbook service provider, MBS. Here, Ms. [redacted] ordered her books on March 18, 2015, her second week of enrollment, and two of the books were delivered less than a week later on March 23, 2015, and one remaining book was delivered on March 30, 2015. A copy of Ms. [redacted]'s MBS order is attached hereto as Exhibit 4. It bears noting that all Online students have the first three weeks of class books available to them to use in Canvas so that there is no problem with students having the necessary materials while they wait to order their books. Accordingly, there is no evidence that Ms. [redacted] was without the information needed to help her through her courses in those three weeks.
After Ms. [redacted] dropped from the Paralegal Program on April 10, 2015 and received notice of her balance, she did not contact Vatterott until May 19, 2016 to review her account. At the time, Vatterott's Business Office offered Ms. [redacted] a $977.00 settlement of her $1,302.77 balance. Ms. [redacted] indicated she would need a month or two to make payment. Then, on July 18, 2016 Ms. [redacted] contacted the Business Office again, and stated all she could pay was $650.00. The Business Office was not authorized to accept such a settlement offer, and the matter was referred to Vatterott's Corporate Accounting department for review. On July 25, 2016, Vatterott approved the $650.00 settlement amount, and on July 29, 2016, Ms. [redacted] made payment of the same. Since then, Ms. [redacted]'s remaining $652.00 balance has been waived, releasing Ms. [redacted] of all debt and allowing her to obtain a copy of her official transcript. A copy of Ms. [redacted]'s Subsidiary Account is attached hereto as Exhibit 5.
Vatterott regrets that Ms. [redacted] is dissatisfied with her experience at Vatterott. However, Vatterott trusts that this response will bring full resolution to this matter, as Ms. [redacted] settled her account balance as desired. If you need any additional information, please do not hesitate to contact me via phone at XXX-XXX-XXXX or via email at [redacted]@vatterott.edu.
Sincerely,

/s/ [redacted]
Administrator of Student Affairs
Vatterott Educational Centers, Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After making a complaint with several people within Vatterott's company, and the Revdex.com I received a call with the acceptance of my offer. I am satisfied with the response and the outcome.

I was buying a [redacted] from main street auto there was a few thing wrong with it the sunroof wouldn't shut the key was broke and they told me that would be fixed well almost two weeks went by n they did nothing so I called them they told me to bring it in so I did and they took the care away from me cuz they said I didn't make enough hours they tried to give me some run down car I told them no then they told me I was being difficult to work with well I told them seeing I didn't have the jeep any more that they cant take the payments from me but they did and now they don't want to give me my money back and I don't have the [redacted] any more they want me to go in and and sign paperwork to cancel my contract.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When asked what it would take for me to buy the car I named specific repairs that had to be done.  They listed them and I signed it.  My husband had come into the room and we had a detailed discussion about the repairs that had to be done in order for me to purchase the vehicle.  I was promised those repairs they were done except the main complaint which was the problem that was connected to the "check engine" light.  They scheduled me 3 times for those repairs, each time I went to pick up I was told the mechanic had not had time to do it.  I asked specifically for written documentation to show what had been done when it was done.  I have a voicemail from the salesman [redacted](son to [redacted] the owner) saying that we would have to schedule again because the GM ([redacted] also, owner) was out of town and he had to do the scheduling.  I was told over and over again the repairs would be  done.  When I realized they were not going to honor the contract then I said I wanted to use the warranty that was guaranteed when the vehicle was bought, and I was told that they would not honor it as well until I withdrew my complaint.This dealership did not provide me with all the documents. They have not honored their written or verbal agreements. They have essentially blackmailed me in telling me they would think about doing repairs after I withdraw my complaint.If there is a document (which there would have to be if a mechanic did indeed check out the engine and why the light was on) I want a copy of it, because each time I picked up the car I was told the mechanic had not had time to look at it therefore needing to reschedule.  They have not been in contact with the vehicle since, so how was the engine light checked, much less fixed.I believe they altered the document with the repairs listed on it so as to read to only check the engine light instead of engine light repairs.  (And really, I or anyone else would purchase the problem with them only "looking" at it and not "fixing" it!  The claim that it had even been "checked" would need documentation from the mechanic stating it had been checked. I asked for any and all documentation from the mechanic showing it had been checked and what, if anything, had been done.  NO documentation.  It would require the mechanic to lie as well!This company is out there lying and cheating the people.  They do not honor their written or verbal agreements nor  do they honor their warranty.I have a  voicemail with the salesman telling me why we were going to have to reschedule again because the GM ([redacted] the owner) was out of town and he had to schedule with the mechanic.I believe they never intended to do the major repair connected to the check engine light.  They kept putting it off hoping I would give up like I assume many others have done.  They withhold the purchasers copies of certain documents so that when the issue arises they can ask like they did me "do you have a copy of the documents that will prove it?"I will not be threatened or intimidated by these people.  They lied to me and then to my husband, I believe they altered documents that they purposely withheld from us, they have honored neither agreement or warranty.  They should not  be allowed to do business this way!Regards,
[redacted]

Ms. [redacted] did purchase a vehicle and there were some items listed to have checked or repaired. All of the items that were to be repaired or checked have been done, as far as the confusion on the scheduled time we complete the work within the time frame that we specified the windshield...

company is an outside vendor service, we do not have any control over their schedule or time frame, when they do the work, however the windshield was installed. I have attached a copy of the WE Owe signed by Ms. [redacted], all of the items on the list have been completed.

RE: [redacted]In regards to the complaint for the above, [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle.It was 2 weeks late when we reported the...

vehicle stolen and filed charges, what we were told from the officer Mr. [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound.[redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she locked the door, when then manager arrived she told him what happened. Mr. [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes, again Mr. [redacted] became very angry and belligerent on thephone.Because of Mr. [redacted]'s actions of the theft of the vehicle and his violent behavior over the phone an in person. Mr. [redacted] was notified not to come on the premises he was trespassed, Any items left in thevehicle he would need to contact the impound yard to get those items.[redacted] signed a rental agreement for 3 days only and he refused to return the vehicle so we called and reported the vehicle stolen. We do not have any clothing, there was no clothing left in the vehicle or any other personal belongings left in the vehicle when it received from the impound.

[redacted] plotted and premeditated the scam from the beginning I have more than enough witnesses to prove it
Regards,
[redacted]

Re: [redacted]
This is our second response to this complaint. We have fulfilled our agreement to Ms. [redacted] regarding her vehicle.However as customer goodwill,if  Ms. [redacted] would like to bring her vehicle in we will do any service she wants with her vehicle and any repairs needed we will only charge her our cost without profitIf Ms. [redacted] would like us to do this courtesy for her she will need to call and schedule a appointment and we will get her in on the next available time.Sincerely

In regards to the...

complaint for the above,  [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle.
 
 
It was 2 weeks late when we reported the vehicle stolen and filed charges,what we were told from the officer Mr. [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound.
 
 
[redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she
locked the door, when then manager arrived she told him what happened. Mr. [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes,again Mr. [redacted] became very angry and belligerent on the phone.
 
Because of Mr. [redacted] actions of the theft of the vehicle and his violent behavior over the phone an in person. Mr. [redacted] was notified not to come on the premises he was trespassed, Any items left in the vehicle he would need to contact the impound yard to get those items.
 
[redacted] signed a rental agreement for 3 days only and he refused to return the vehicle so we called and reported the vehicle stolen. We do not have any clothing,there was no clothing  left in the vehicle or any other personal belongings left in the vehicle when it received from the impound.

This letter is in response to a complaint filed by [redacted]
[redacted] came in, in May to purchase a vehicle, we did the normal course of paperwork with her to sell her a vehicle. [redacted] later returned to the dealership and was upset that she had lost her job and she needed a vehicle and...

was on limited income until her new job started.   We told her she would not qualify for outside bank financing, but we would be able to set her up with Buy Here Pay Here, [redacted] was happy and appreciative that we would be able to help her get the vehicle she wanted.
At the time of purchase there were no major mechanical problems with the vehicle, and to this day we do not know of any major mechanical problems. Two of the tires needed to be replace and a spare tire. We replaced the two tires and the spare with in the time frame agreed.
[redacted] states in her complaint that the vehicle is only worth 1,617. The National Kelly Blue Book for that vehicle on June 28 at the time of her purchase is $6752.00
Since this complaint was filed by [redacted] is past due on her monthly payment and she came to the dealership because she wants to keep the vehicle, and asked if we would extend her payment, The dealership agreed to extend her payment as a one time courtesy to [redacted].
Main Street Atuo Sales has done what we promised [redacted], and she is not owed any monies.

In regards to the...

complaint for the above,  [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle.

 

 

It was 2 weeks late when we reported the vehicle stolen and filed charges,what we were told from the officer Mr. [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound.

 

 

[redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she

locked the door, when then manager arrived she told him what happened. Mr. [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes,again Mr. [redacted] became very angry and belligerent on the phone.

 

Because of Mr. [redacted] actions of the theft of the vehicle and his violent behavior over the phone an in person. Mr. [redacted] was notified not to come on the premises he was trespassed, Any items left in the vehicle he would need to contact the impound yard to get those items.

 

[redacted] signed a rental agreement for 3 days only and he refused to return the vehicle so we called and reported the vehicle stolen. We do not have any clothing,there was no clothing  left in the vehicle or any other personal belongings left in the vehicle when it received from the impound.