Main Street Auto Sales

Re: [redacted]
This is our second response to this complaint. We have fulfilled our agreement to Ms. [redacted] regarding her vehicle.However as customer goodwill,if  Ms. [redacted] would like to bring her vehicle in we will do any service she wants with her vehicle and any repairs needed we will only charge her our cost without profitIf Ms. [redacted] would like us to do this courtesy for her she will need to call and schedule a appointment and we will get her in on the next available time.Sincerely

Ms. [redacted] did purchase a vehicle and there were some items listed to have checked or repaired. All of the items that were to be repaired or checked have been done, as far as the confusion on the scheduled time we complete the work within the time frame that we specified the windshield...

company is an outside vendor service, we do not have any control over their schedule or time frame, when they do the work, however the windshield was installed. I have attached a copy of the WE Owe signed by Ms. [redacted], all of the items on the list have been completed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When asked what it would take for me to buy the car I named specific repairs that had to be done.  They listed them and I signed it.  My husband had come into the room and we had a detailed discussion about the repairs that had to be done in order for me to purchase the vehicle.  I was promised those repairs they were done except the main complaint which was the problem that was connected to the "check engine" light.  They scheduled me 3 times for those repairs, each time I went to pick up I was told the mechanic had not had time to do it.  I asked specifically for written documentation to show what had been done when it was done.  I have a voicemail from the salesman [redacted](son to [redacted] the owner) saying that we would have to schedule again because the GM ([redacted] also, owner) was out of town and he had to do the scheduling.  I was told over and over again the repairs would be  done.  When I realized they were not going to honor the contract then I said I wanted to use the warranty that was guaranteed when the vehicle was bought, and I was told that they would not honor it as well until I withdrew my complaint.This dealership did not provide me with all the documents. They have not honored their written or verbal agreements. They have essentially blackmailed me in telling me they would think about doing repairs after I withdraw my complaint.If there is a document (which there would have to be if a mechanic did indeed check out the engine and why the light was on) I want a copy of it, because each time I picked up the car I was told the mechanic had not had time to look at it therefore needing to reschedule.  They have not been in contact with the vehicle since, so how was the engine light checked, much less fixed.I believe they altered the document with the repairs listed on it so as to read to only check the engine light instead of engine light repairs.  (And really, I or anyone else would purchase the problem with them only "looking" at it and not "fixing" it!  The claim that it had even been "checked" would need documentation from the mechanic stating it had been checked. I asked for any and all documentation from the mechanic showing it had been checked and what, if anything, had been done.  NO documentation.  It would require the mechanic to lie as well!This company is out there lying and cheating the people.  They do not honor their written or verbal agreements nor  do they honor their warranty.I have a  voicemail with the salesman telling me why we were going to have to reschedule again because the GM ([redacted] the owner) was out of town and he had to schedule with the mechanic.I believe they never intended to do the major repair connected to the check engine light.  They kept putting it off hoping I would give up like I assume many others have done.  They withhold the purchasers copies of certain documents so that when the issue arises they can ask like they did me "do you have a copy of the documents that will prove it?"I will not be threatened or intimidated by these people.  They lied to me and then to my husband, I believe they altered documents that they purposely withheld from us, they have honored neither agreement or warranty.  They should not  be allowed to do business this way!Regards,

RE: [redacted]In regards to the complaint for the above, [redacted] never bought a car, he only rented a vehicle and he tried to steel, the vehicle.It was 2 weeks late when we reported the...

vehicle stolen and filed charges, what we were told from the officer Mr. [redacted] was arrested and the car was impounded we had to pay to get the vehicle out of the impound.[redacted] came to the dealership early in the morning before we opened to get his clothes out of the vehicle, the only person there at the time was the office manager and she told him he would need to call when the store is open, he became agitated with her and she was frightened by his demeanor she locked the door, when then manager arrived she told him what happened. Mr. [redacted] called that day and he was told that the vehicle was still in the impound and he would need to go to the impound to retrieve his clothes, again Mr. [redacted] became very angry and belligerent on thephone.Because of Mr. [redacted]'s actions of the theft of the vehicle and his violent behavior over the phone an in person. Mr. [redacted] was notified not to come on the premises he was trespassed, Any items left in thevehicle he would need to contact the impound yard to get those items.[redacted] signed a rental agreement for 3 days only and he refused to return the vehicle so we called and reported the vehicle stolen. We do not have any clothing, there was no clothing left in the vehicle or any other personal belongings left in the vehicle when it received from the impound.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am responding to the letter sent to you by Main Street Auto Complaint that was sent to you on August 18, 2014. They stated in their letter to you that Ihad lost my job,but Ihad no job t that time. My job was to start on August 6, 2014, but I had no car so I went to them. I was told that they had found Bank financing for me. I have a witness that also heard the Manager, [redacted] state this.

 

He states that at the time of purchase that there were no major mechanical problems with the vehicle. am enclosing copies of what the Honda Dealer in Mesa,AZ. says about the car. It had major problems to the vehicle. He stated that there were only 2 tires that needed replaced and that he replaced the spare tire also. All four tires were in need of replacement. I have enclosed from the same dealer proof of this. He did not replace the spare tire while I had the car.

 

He also stated that the vehicle was worth $6752.00, but that was for a car that was in good condition. am enclosing a copy of the Kelly Blue Book value based on the major problems with the car which states that it is only worth in the range of $1034 to $1629.

 

When I bought the car I only had $300 down and he said that the BANK needed $450 more in order to buy the car.I agreed to do this by making two payments of $225, one on July 3, 2014 and the other one on August 3, 2014. [redacted], the manager,told me not to worry about the August payment, but was billed anyway. I wrote him a letter stating that I was not happy with his company and asked for my down payment back of $750 and I would return the car. He said no and if I did not make the payment on August 22, 2014, as stated in the letter that he sent you that my car would be reposed. A letter that I sent him is enclosed also.

 

On August 22, 2014 I was able to find financing for another car through a dependable car dealership in Mesa. I voluntary returned the car on August 22, 2014. I am enclosing a letter stating this.

 

I hope that you can help me get my $750 down payment that I made to Main Street Auto.I believe that I have a valid complaint ant should get my money back. 

Regards,

[redacted] plotted and premeditated the scam from the beginning I have more than enough witnesses to prove it

Regards,

I was buying a [redacted] from main street auto there was a few thing wrong with it the sunroof wouldn't shut the key was broke and they told me that would be fixed well almost two weeks went by n they did nothing so I called them they told me to bring it in so I did and they took the care away from me cuz they said I didn't make enough hours they tried to give me some run down car I told them no then they told me I was being difficult to work with well I told them seeing I didn't have the jeep any more that they cant take the payments from me but they did and now they don't want to give me my money back and I don't have the [redacted] any more they want me to go in and and sign paperwork to cancel my contract.

Ms. [redacted] elected to cancel the deal her money was refunded the same day this complaint was filed, and as for her license plate,although she said the lot attendant told her we had the plate,he said he did not have the plate but would look for it, we never were in possession of the plate and the...

plate was not found in any vehicle.

This letter is in response to a complaint filed by [redacted] came in, in May to purchase a vehicle, we did the normal course of paperwork with her to sell her a vehicle. [redacted] later returned to the dealership and was upset that she had lost her job and she needed a vehicle and...

was on limited income until her new job started.   We told her she would not qualify for outside bank financing, but we would be able to set her up with Buy Here Pay Here, [redacted] was happy and appreciative that we would be able to help her get the vehicle she wanted.

At the time of purchase there were no major mechanical problems with the vehicle, and to this day we do not know of any major mechanical problems. Two of the tires needed to be replace and a spare tire. We replaced the two tires and the spare with in the time frame agreed.

[redacted] states in her complaint that the vehicle is only worth 1,617. The National Kelly Blue Book for that vehicle on June 28 at the time of her purchase is $6752.00

Since this complaint was filed by [redacted] is past due on her monthly payment and she came to the dealership because she wants to keep the vehicle, and asked if we would extend her payment, The dealership agreed to extend her payment as a one time courtesy to [redacted].

Main Street Atuo Sales has done what we promised [redacted], and she is not owed any monies.

Review: I purchased a 2007 Jeep Liberty from you on 01/26/13. This vehicle was sold to me in good faith, wrong. After my purchase, I had problems with the alternator. I then had to replace the water pump. Ultimately, on Easter, April 20, 2013 while driving home from my daughter's, the Jeep quit running while on the freeway. It was towed to a shop in Oakland, where I am told the 5th cylinder is dead and the cost of repairs, $3,000.00.

Unbelievable, you had to know you were selling me a car that was not in good condition. Basically you sold me a lemon. I am going to lose the car as I have been unable to obtain the $3,000 for the repair. The shop has charged storage fees since April 20th, while waiting for me to obtain the loan of $ 3,000. Which has not happened. Now, I will lose the Jeep plus still have to pay off on the balance of the loan I obtained to buy this vehicle.Desired Settlement: You sold me a lemon of a vehicle! You should be held responsible for your very poor business ethnics. Shame on you!!

What are you going to do about it??

IT IS MY REQUEST IN REGARDS TO THIS COMPLAINT, THAT THIS DEALER, MAIN STREET AUTO SALES, BE HELD LIABLE FOR THESE REPAIRS. I HAVE ENCLOSED A COPY OF THE BILL FROM THE REPAIR SHOP. I HAD THIS VEHICLE LITTLE MORE THAN A YEAR. THE ENGINE SHOULD NOT FAILED IN THIS TIME FRAME IF IT WAS SOLD. HONESTLY AS A CAR IN GOOD CONDITION. THANK YOU FOR YOUR ASSISTANCE.

Business

Response:

Thank you for your letter, dated August 13, 2014, regarding our business on July 23, 2014, with [redacted]. Attached please find the letter, written to us by [redacted], on July 14, 2014, as well as the Federally mandated Buyers Guide signed by her.

Please notice the dates of each occurrence, if you will, to bring across our intent to show our side of this transaction, and thank you in advance for doing so. Our customer entered into a contract agreement on January 26, 2014, to purchase a 2007 Jeep Liberty Vin # [redacted] , A year and 6 months prior to the letter written by [redacted]. This is the first contact we've ever had with her since the purchase date, and had no prior knowledge of any issues with this vehicle until receipt of this letter written to us July 14, 2014.

As you probably know, we are mandated by the Federal Government to place a Buyer's Guide on all vehicles available for sale. Attached is a signed copy of the Buyer's guide signed copy of the Buyer's guide on all vehicles available for sale. Attached is a signed copy of the Buyer's guide signed by [redacted], which is clearly advises her (in bold print) AS-IS NO WARRANTY. Checked below is another box (checked) stating options for a SERVICE CONTRACT being available, and what her rights were, and gave her 90 days.

Furthermore, she makes claims of needed repairs, an alternator, waterpump with no dates of repair, nor made any contact with us regarding said repairs until July 14,2014, one year and 6 months after. Then proceeds to inform us of her issue with engine problems on April 20, 2013, one year and 3 months prior to her letter of July 14, 2014. She continues to say that the cost of repair is $3000, which has not happened. Now I will lose the Jeep plus still have to pay off on the balance of the loan I obtained to buy this vehicle". We are not sure, but is this vehicle still at the repair facility, and are these storage fees still accumulating?

Further accusations are brought against us, by [redacted], in regards to our integrity, and ethics, which are false and unjustified. Communication is so important, and we know we've acted above board, in all respects regarding this unfortunate matter. Had [redacted] confronted us regarding this matter earlier we may have resolved this circumstance admirelably, without the need for accusations. We thank you for your concern regarding this matter.