Main Street Dental Clinic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am Glad they finally kept there word I don't ever want to do business with them again Thank You Revdex.com for helping people be honest I highly recommend the Revdex.com as it comes to dealing with Signpost Sincerely, [redacted]

Dear [redacted] , Thank you for addressing your concerns regarding your account with SignpostI’m sorry to hear that you were not looking to continue advertising with SignpostUnfortunately, Signpost never received any notification from you that you did not want to continuePer Signpost’s Terms of Service which you initialed on May **, 2014, we require a business hour notice prior to your bill date should you want to cancelSignpost emailed you on April **, informing you that your account was going to renew on May **, Signpost did not receive an email or phone call back from youAfter that, Signpost called you on May **, to talk to you about your account and your renewalUnfortunately, your voicemail box was not set up so that we could not leave a voice message with youInstead, Signpost emailed you later that day (please reference email dated May **, 2015, 3:22pm CST) Furthermore, after no response back, Signpost emailed you again on May **, at 4:34pm CST that we still haven’t been able to get a hold of you and that we made certain upgrades to your accountFinally, since the time of this complaint, Signpost has made attempts at calling you with no response backWe would love to rectify your concerns, but unfortunately, we have not heard back from youPlease call me directly at ###-###-#### to ensure that your account is taken care of appropriatelySincerely, Camille W***

This complaint has been resolved directly with the consumer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Signpost did not allow us to cancel the contractWe scheduled an off boarding meeting and then received calls from AmieShe would not go through with the off boarding and instead gave us the same information we continuously hear about them creating "new contacts" by reaching out to our existing customersWe have repeatedly told them to not contact our customers from our phone and e-mailAs we are a small business that sees our customers face-to-face daily, I feel it inappropriate to constantly be e-mailing them for feedbackWe asked again for our customers not to be botheredAs a marketing company, we were guaranteed new contacts a month, not bombardment of our current customersWe have sat through a few more phone calls which still center primarily around contacting existing clientsAt the end of the last phone call I asked that, prior to our next call, a plan be developed that does not include my existing clientsI am still unsatisfied with the service as their service was pitched as an opportunity to expand my client base and online presenceWe scheduled an off boarding meeting and were not taken through the steps to leave the program and am now having to sit through the calls to attempt to make this useful after the $1,that has now been invested in their serviceWe are now 2/of the way through the service contract and have gotten exactly one (1) contact, not the purported twenty (20) we should have according to their five(5) per month sales pitch they assured usAt the end of the day, regardless of the actions taken through Revdex.com, we will never recommend Signpost to any companyThey are an erroneous example of a marketing company that leaves their consumer unsatisfied, which is vividly apparent from the large number complaints circling around the same issues In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausHere] Signpost has offered no refund for the time not used as I have requestedThe only solution is to put my account on hold untill the time I have paid for has expiredThe service is not what it was advertised to beI was told there was a guarantee, but now it seems that is not the case.My only choice is to try and work with a product I have zero faith in or forfiet all my payment and not use the serviceI paid for a year in advance and asked for a refund of the seven months remaining and was told that that wasn't possibleThis isn't acceptable and is poor customer service if you ask me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did agree to break off the contract However, I still paid $for services I never received Attached is a copy of the contract that I did sign I highlighted the portion of the agreement that they failed to uphold: not once did they give me new customer contacts, not a single one No where does the contract state that I need to do something for them, just pay them monthly and they will guarantee new contacts They did NOT hit that guarantee, so I felt it is very fair to cut the contract, AND refund me for services that were guaranteed, but NEVER provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

While this complaintee is not a paying customer of ours, we take every issue seriouslyThis issue has already been resolved directly with the complaintee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: In reference to complaint ID [redacted] , I received a phone call followed up by an email from a representative (Jared D***) from SignPost apologizing for what they put me trough and that he saw the Revdex.com complaint and Google review I leftHe says he will refund me and make sure it won't happen to me a third timeI find that this resolution is satisfactory to me and the matter has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Signpost has attempted to contact the consumer to reach a resolution

This issue has been resolved directly with the consumer

This issue was addressed directly with the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Signpost is
working with meThey have refunded of the overcharged payments to my businessHowever, since they refunded one of the payments, they have had no correspondence with me even after I have left a few voicemails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This issue was resolved directly with the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not gotten a single phone call or email from themI can show my inbox as well as my call log to prove the fact that I haven't had any contact nor have they tried.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Signpost has resolved the issue to the client's satisfaction

Signpost has resolved this matter directly with the consumer

Signpost has refunded the customer the disputed amount