Main Street Dental Clinic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They did agree to break off...

the contract.  However, I still paid $400 for services I never received.  Attached is a copy of the contract that I did sign.  I highlighted the portion of the agreement that they failed to uphold: not once did they give me 5 new customer contacts,  not a single one.  No where does the contract state that I need to do something for them,  just pay them monthly and they will guarantee 5 new contacts.  They did NOT hit that guarantee, so I felt it is very fair to cut the contract,  AND refund me for services that were guaranteed,  but NEVER provided. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This consumer has been removed and place on the do not call list.

Signpost is currently working with the consumer directly to resolve this issue.

Signpost has reached out a resolved the issue directly with the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Signpost did not allow...

us to cancel the contract. We scheduled an off boarding meeting and then received calls from Amie. She would not go through with the off boarding and instead gave us the same information we continuously hear about them creating "new contacts" by reaching out to our existing customers. We have repeatedly told them to not contact our customers from our phone and e-mail. As we are a small business that sees our customers face-to-face daily, I feel it inappropriate to constantly be e-mailing them for feedback. We asked again for our customers not to be bothered. As a marketing company, we were guaranteed 5 new contacts a month, not bombardment of our current customers. We have sat through a few more phone calls which still center primarily around contacting existing clients. At the end of the last phone call I asked that, prior to our next call, a plan be developed that does not include my existing clients. I am still unsatisfied with the service as their service was pitched as an opportunity to expand my client base and online presence. We scheduled an off boarding meeting and were not taken through the steps to leave the program and am now having to sit through the calls to attempt to make this useful after the $1,200 that has now been invested in their service. We are now 2/3 of the way through the service contract and have gotten exactly one (1) contact, not the purported twenty (20) we should have according to their five(5) per month sales pitch they assured us. At the end of the day, regardless of the actions taken through Revdex.com, we will never recommend Signpost to any company. They are an erroneous example of a marketing company that leaves their consumer unsatisfied, which is  vividly apparent from the large number complaints circling around the same issues.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausHere].       Signpost has...

offered no refund for the time not used as I have requested. The only solution is to put my account on hold untill the time I have paid for has expired. The service is not what it was advertised to be. I was told there was a guarantee, but now it seems that is not the case.My only choice is to try and work with a product I have zero faith in or forfiet all my payment and not use the service. I paid for a year in advance and asked for a refund of the seven months remaining and was told that that wasn't possible. This isn't acceptable and is poor customer service if you ask me 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The issue has been resolved with the contact.

Signpost is working directly with the client to reach a resolution.

Signpost has resolved this issue directly with the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

While this complaintee is not a paying customer of ours, we take every issue seriously. This issue has already been resolved directly with the complaintee.

Revdex.com:
In reference to complaint ID [redacted], I received a phone call followed up by an email from a representative (Jared D[redacted]) from SignPost apologizing for what they put me trough and that he saw the Revdex.com complaint and Google review I left. He says he will refund me and...

make sure it won't happen to me a third time. I find that this resolution is satisfactory to me and the matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This billing and account issue has been resolved directly with the consumer.

The customer spoke with her account representative today and reached a resolution.

Signpost has been making daily attempts to contact the client with no response. Signpost will continue to reach out to the client to resolve the issue.

Signpost is attempting to reach the consumer directly to resolve this issue.

Signpost is working directly with the client to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]