Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I find the narrative slightly entertaining, they have resolved the complaint by providing a full refund as originally requested..
Regards,
*** ***
Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have
encountered while working with our agency
The website files necessary to transfer the website to a new
hosting provider have already been sent to this customerWe provided assistance
to their new webmaster to make the transition as smooth as possibleIf the
customer needs any additional assistance, please have them contact our customer
service department, and they will be happy to helpThe website was not taken
down or deleted until we made certain that the website was being hosted by the
new provider
The last service package purchased on 6/26/included:
-
- Month Internet Marketing Package including
pages of on page Search Engine Optimization
o
Google + Profile set up, optimized, and verified
on 6/30/
o
Pages on page search engine optimization
completed and implemented to website on 7/11/
o
Progress report sent to customer on 12/3/
o
Final report sent to customer on 5/26/
-
- Blogging Guide & Consultation
o
Blogging Guide sent to customer on 7/3/
-
- Annual Website Hosting
o
Renewed 6/26/14; Website is currently live on
another hosting providers server
o
Updated website to WordPress and plugins
completed on 5/22/
o
Verified sitemap on 7/12/
","serif"">Thank
you for your feedbackWe value this tremendously and would like to take this
opportunity to apologize for any negative experiences you may have encountered
while working with our agency
On
5-19-14, our mutual customer purchased a 12-Month Marketing Package for the
agreed upon cost of $8,The amount of $was agreed to be paid
with a down payment of $5,on 5-16-and subsequent payments of $
on 6-16-14, 7-16-14, 8-16-14, 9-16-14, 10-16-14, 11-16-14, 12-16-14, 1-16-15,
2-16-15, 3-16-15, and a final payment of $on 4-16-The 12-Month
Marketing Package was detailed in a confirmation of services that was emailed
to our customer at the time of purchaseThe confirmation of services includes
a Placement Guarantee stating that we are unable to guarantee any particular
placement on the search engines and also note our cancellation policy.
All
work was being provided as ordered and provided benefit to the customer through
increased search engine rankingAt no time have we received a request to
cancel the service packageThe 12-Month Marketing Package is set to expire on
5-19-
Below
is a list of the items that were completed:
-
Pages Search Engine Page Optimization Completed and implemented to website on
5-30-
- *** Analytics &Webmaster Tools implemented to website on 5-30-
- Pages Written Page Content implemented to website on 5-30-
- Reskin of website into a WordPress Responsive Template
- Activity Reports sent to customer on 11-7-and 2-19-
- Blog Posts written and implemented to website throughout package
All work was being provided as ordered and implemented to their website, (www
sunrise.construction)The work remains on the customers’ site as of today,
3-11-Because
all work was provided as ordered, is providing benefit to our mutual customer,
and the customer is not paid in full, we do not feel a full refund is dueIn a
good faith effort to resolve this issue in a mutually satisfactory manner, we
will offer a 15% refund of the requested dispute amount, in the amount of
$Please have this customer contact us at ***@mainstreethost.com
to agree to these terms and we will remit the refund at that time
[redacted]
Thank you for your feedback. We value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. In a good faith effort to resolve this issue in a mutually...
satisfactory manner, we will refund the customer in full. I will send an email directly to the customer to verify how the refund will be issued. The person that filed the complaint was never our customer; however they also worked as a service provider to the mutual customer. The person that filed the complaint was never in direct contact with Mainstreethost at any time. We believe this complaint is in effect of mass miscommunications of involved parties and many statements in the complaint are erroneous.
Our customer purchased a block of web development support time to migrate a number of blog posts from one website platform to another. This service was initiated on 12/27/13 and the customer was notified of completion on 1/9/14. The customers’ service package expired on 2/24/14. After that date, all correspondences were directed to the customers’ account (senior) manager, because all services were completed and had expired. In reviewing all email correspondences between the customer and the account manager, at no time did they refer to themselves as the president of Mainstreethost. In the account managers signature of all of his emails it clearly states that he is a senior manager of the company. He did state that because their service package had expired, all correspondences would be through him unless services were continued. Verbatim, the email states “My employee keeps receiving calls from someone at your end regarding your website. Since you are no longer an active client they will not respond. If you have any further questions you may contact me directly.” These emails were only responded to by our customer stating “We are finished”. Also, in reviewing all email correspondences, there is no reference to “ruining” their business. I believe the email the complainant is referring to stated “We have gone through great lengths to avoid this from happening, but the search engines operate with their own rules and algorithm. Due to lack of contact; and or renewal by your company and also the fact that you’re contract with Mainstreethost.com is complete (9 MONTHS PRIOR); Mainstreethost.com will be stopping all services effective immediately. As a result unfortunately your website may lose all the ranking it currently holds in all major search engines, as well as the reduced price structure will no longer applicable. Mainstreethost.com will not be held responsible for your website traffic decreasing.” On 3/14/14 we received an email from someone else working with our past customer. The email states “All posts, no matter where they were located on the old site, are being hosted in the new wp site. Mainstreet hosting did move every single blog/article/news post over. I searched for them in the posts section in the dashboard of the site.” This confirms that all parties involved were aware that the project was completed. They did state that there was an issue with redirects of the old platforms’ blog posts being redirected correctly to the new ones. At no time were we notified of any further issues with the customers’ website. No Mainstreethost employee, including the senior manager, has had access to the website as of 2/24/14, because the account, including the website login information was made inactive in our CRM system. No Mainstreethost employee did anything to damage or sabotage the customers’ website in any way as referred to in this complaint. Again, we greatly apologize for any inconvenience our customer may have encountered while working with our agency.
Thank You [redacted] Customer Service Manager [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
This customer was refunded in full. We were notified by the
customers’ sales representative that he did want to cancel the website
development package he originally purchased and therefore we processed a full
refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your response and offer. However, I am still requesting a full refund
in the amount of $1,500.
I was falsely lead to believe my two websites were in dire
need of a total rebuild and makeover. I
was told some meta tags were missing and the rest had to be redone. This, as it turns out, was untrue. You did not add any new meta tags and only
made a change to one of the existing ones which resulted in my site having
errors and not being able to pass W3C validation. I was also told my body text on the webpage
needed to be redone and changed for better SEO, however, none of the text was
changed. I was also told you would
target the keywords of my choice.
However, you targeted your own keywords which had nothing to do with the
ones I wanted and had little to do with my two sites. Since you didn’t complete the work you said my
sites needed, and since the one change you did make to the one meta tag that
caused the W3C validation error was removed, I am again requesting a full
refund in the amount of $1,500. Thank you for your time and help in resolving
this matter. Regards, [redacted]
We apologize for the experience you had with Mainstreethost, and thank you for sharing feedback that will help us continue offering the best digital solutions possible. Given that a good portion of your complaint is opinion based / non-factual, we cannot provide you with accurate explanations to...
your issues. We've been in business for more than 15 years, and whenever possible, address complaints publicly in attempt to provide resolution to you and anyone considering Mainstreethost as their digital agency.
To resolve this complaint in a satisfactory manner, we will refund you in the amount of the $5,205 (all moneys paid minus $150 for [redacted] software, $385 for [redacted] software, and $500 for website development work that was completed). A refund check will be sent to the address in this complaint.
Thank You, [redacted] Customer Service Manager
1-[redacted] ext. [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency. The vast majority of the work that we were contracted to
complete was done so as ordered. This being said, the lack of follow up
communication and reporting is not consistent with the level of service we
intend to provide our customers. In a good faith effort to resolve this issue
in a mutually satisfactory manner, we are willing to refund the requested
amount. Our customer service department will be in contact with this customer
to process the refund.
Dear Revdex.com, Below is a copy of the email I sent on March 3rd. It highlights my areas of concern from the contract. Below that is the email from you regarding complaint #[redacted]. Please let me know if this is sufficient. [redacted] Hi [redacted] and [redacted], Thanks for taking time last week to talk...
with me and hear my concerns. At this time I would like to make a request. I am sorry, but I am not very satisfied with MSH. They simply have not lived up to the contract. Here is the part of the contract I am referring to… (I’ve made some notes in red) “4–Month Website Marketing Package” Search Engine Page OptimizationMainstreethost will provide (client) with 5 page(s) of Search Engine Optimization (SEO). A personal SEO consultant will work with (client) at achieving higher placement on the major search engines (i.e. [redacted]). This will be done through technical changes to the web site after advanced traffic analysis and keyword research. Included in this process is the following:? Initial website consultation (This was done with [redacted], I guess, but he was only concerned with migrating blogs and making the web site accessible to me. He did a great job, except for two problems I am in contact with him about now.) I don’t remember an initial consultation, although I may have had one, but I have no notes or emails concerning this. You mentioned a 12 or 14 minute phone call with [redacted], that may have been it) ? Research on keywords and current site traffic (This may have been done. You showed me a report last week during our conversation, but I have not seen it before or since.) ? Alteration of meta data & HTML elements of site (I don’t know if this was done)? Modification of on page text links and content (I don’t know if this was done) ? Alteration of robot tags as needed (I don’t know if this was done) ? Creation of sitemap & submission to search engines (sitemap was created, I know because it is on the site, I don’t know about the submission) ? 4 months of monitoring, editing, consultation, and reporting of SEO efforts (As far as monitoring, editing, consultation, and reporting, there wasn’t any except a phone call and some emails about duplicate contact) Activity Reporting Mainstreethost will report on activities of work completed. (the work may have been completed, but I was not given any reports saying so. I have no reason to think it was done since there was no reporting) MSH will also do reviews (via phone) to report on progress and to revisit with the client additional online strategies. (There was only one phone conversation, maybe two, but only concerning duplicate content. There were no reviews or progress reports, or talk of strategies) MSH will provide analytics and traffic report as well as bi-monthly traffic updates as needed. (There we analytics given and no bimonthly traffic updates) ? 4 months: 1 final report The next section of the agreement was concerning [redacted] Analytics, which is the only thing I know was done. But that’s a free service I could have done myself. There are lots of [redacted] training videos. There is also a section in the agreement for [redacted] Webmaster tools. I have no idea what this is or if it was installed. I’ve not seen any reports or had any conversations concerning this. As far as I can tell, and according to the report I briefly saw during our phone conversation, there was no benefit in the search engine rankings from your services. After our conversation last week (Monday, February 23) I was told I would be contacted within 48 hours concerning SEO options. I have not heard from anyone by phone or email since our phone call. For these reasons I am asking for a refund of 50% of the agreement price (1687.50). Most Sincerely, [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
All services that were purchased by this customer were
completed as ordered. We agree that there was a delay in completing a portion
of the service package, due to the way the customers’ website was setup at the
time of purchase. We suggested that the customer make some updates to maximize
their benefit, which caused the delay. We did receive emails from the customer
approving blog posts that were added to their website.
The customer has continued to have phone conversations with
their account manager regarding their account and future services. They have a
call scheduled this week to continue the discussion.
Because all work was provided as ordered, we do not feel a
full refund is justified. In a good faith effort to resolve this issue in a
mutually satisfactory manner, we are willing to offer a 20% refund ($600.00) or
30% credit of monies paid ($900.00) towards future services. Please have the customer contact [email protected]
if they would like to pursue either of these options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
P.S. I thank the Revdex.com for being there to help folks out!
We hired them to help with our web traffic, which had taken a big hit. We paid for a 4-month service. Very shortly after they started doing things our traffic and sales tanked further. After the contracted period they did about another month's work at no charge to try to correct some of the damage, and traffic did increase somewhat again - but only to the not-good level we had hired them to address.
I told them not to make changes to the site without telling me about them first. Sometimes they did, sometimes not. Several of the Facebook and blog posts they did were illogical, badly written, incorrect and actually harmful. I had to considerably change or delete some of them.
Particularly bizarre was their lack of communication after things had gone south. I talked to them about it. One said he'd call a team meeting to determine what must be done. A week or two later another said the same thing - clearly indicating they hadn't done that. Days after the end of the agreed time the project manager called to discuss a specific plan. Only after I pointed out that the time was up did she say they were going to do some more work on it. Their lack of communication was bizarre. (I know I've used that word twice - it fits.)
It seems quite clear that specific things they did resulted in damage to our rankings.
This is a very poorly run company. I guess I will file a complaint here, since they make no effort to address the situation. We gave them a lot of money and they not only didn't help us, they hurt us.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
While we did have many man hours invested in working towards
completing the responsive website design that was purchased, we were unable to
deliver a finished product as we ran in to many issues due to issues with how
the website was coded. Because we were unable to deliver a finished product, we
will grant a refund of $2210.00 to the customer. We will be in contact with the
customer regarding the refund.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency. This customer has been refunded in full, in the amount of
$2500.00, directly to the credit card that was charged. A check for $39.00 was
also sent to them in lieu of the bank charges encountered. This customer still has active website hosting with us which
is scheduled to expire on 6/5/14. The customers’ account manager was in contact
with them throughout July and the beginning of August to discuss website
marketing options. It was the account managers’ understanding that we were
going to initiate a website marketing package on 8/11/14 for the agreed upon
cost of $2500.00. The customer then informed the account manager that he did
not want to initiate the service. We have since refunded the payment in full
and credited the customer for bank charges they encountered.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
On 7/30/14, our customer purchased a 4-Month Internet
Marketing Package for the agreed upon cost of $425.00. All services were
rendered as ordered. Per the agreement, 5 pages of on page search engine
optimization was completed and implemented to their website on 8/8/14. A
progress report was sent to the customer on 11/3/14, showing the effect that
our work provided.
As stated in this complaint, the customer notified us that
they were purchasing clicks to their website prior to the implementation of our
work to their website. They notified us that they stopped paying for clicks to
their website upon purchasing our services. Because the customer stopped
purchasing clicks to their website, their overall number of website hits
decreased. There was, however, an increase in organic traffic to their website
through the search engines, which is the direct goal of our service.
We did target the customers’ key word “[redacted]”, but saw
success with more specific, descriptive key words.
In a good faith effort to resolve this complain in a
mutually satisfactory manor, we will refund the customer in full. Our customer
service department will contact the customer directly with refund information.
Absolutely a waste of money! Do not spend money marketing with this company, they are the worst company. They sent me statistical information on the performance of their company boosting my SEO and ironically it was the exact same information that I was paying another company to perform who I had been with over a year which are the same numbers I had already been tracking. They were trying to take credit for another business' performance. Four different marketing reps called in a 4 month period stating they were assigned to my account and the previous person was no longer with the company. You are wasting your money doing any marketing with the company!!!
value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency. This customers’ phone number has been placed on our internal
do not call list. We greatly apologize for the inconvenience. Please ask the past
customer contact our customer service department at [redacted] if they
receive any further contact and we will be glad to look into it and rectify the
issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while I find the narrative slightly entertaining, they have resolved the complaint by providing a full refund as originally requested..
Regards,
*** ***
Thank you for your feedbackWe value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have
encountered while working with our agency
The website files necessary to transfer the website to a new
hosting provider have already been sent to this customerWe provided assistance
to their new webmaster to make the transition as smooth as possibleIf the
customer needs any additional assistance, please have them contact our customer
service department, and they will be happy to helpThe website was not taken
down or deleted until we made certain that the website was being hosted by the
new provider
The last service package purchased on 6/26/included:
-
- Month Internet Marketing Package including
pages of on page Search Engine Optimization
o
Google + Profile set up, optimized, and verified
on 6/30/
o
Pages on page search engine optimization
completed and implemented to website on 7/11/
o
Progress report sent to customer on 12/3/
o
Final report sent to customer on 5/26/
-
- Blogging Guide & Consultation
o
Blogging Guide sent to customer on 7/3/
-
- Annual Website Hosting
o
Renewed 6/26/14; Website is currently live on
another hosting providers server
o
Updated website to WordPress and plugins
completed on 5/22/
o
Verified sitemap on 7/12/
","serif"">Thank
you for your feedbackWe value this tremendously and would like to take this
opportunity to apologize for any negative experiences you may have encountered
while working with our agency
On
5-19-14, our mutual customer purchased a 12-Month Marketing Package for the
agreed upon cost of $8,The amount of $was agreed to be paid
with a down payment of $5,on 5-16-and subsequent payments of $
on 6-16-14, 7-16-14, 8-16-14, 9-16-14, 10-16-14, 11-16-14, 12-16-14, 1-16-15,
2-16-15, 3-16-15, and a final payment of $on 4-16-The 12-Month
Marketing Package was detailed in a confirmation of services that was emailed
to our customer at the time of purchaseThe confirmation of services includes
a Placement Guarantee stating that we are unable to guarantee any particular
placement on the search engines and also note our cancellation policy.
All
work was being provided as ordered and provided benefit to the customer through
increased search engine rankingAt no time have we received a request to
cancel the service packageThe 12-Month Marketing Package is set to expire on
5-19-
Below
is a list of the items that were completed:
-
Pages Search Engine Page Optimization Completed and implemented to website on
5-30-
- *** Analytics &Webmaster Tools implemented to website on 5-30-
- Pages Written Page Content implemented to website on 5-30-
- Reskin of website into a WordPress Responsive Template
- Activity Reports sent to customer on 11-7-and 2-19-
- Blog Posts written and implemented to website throughout package
All work was being provided as ordered and implemented to their website, (www
sunrise.construction)The work remains on the customers’ site as of today,
3-11-Because
all work was provided as ordered, is providing benefit to our mutual customer,
and the customer is not paid in full, we do not feel a full refund is dueIn a
good faith effort to resolve this issue in a mutually satisfactory manner, we
will offer a 15% refund of the requested dispute amount, in the amount of
$Please have this customer contact us at ***@mainstreethost.com
to agree to these terms and we will remit the refund at that time
[redacted]
Thank you for your feedback. We value this tremendously and would like to take this opportunity to apologize for any negative experiences you may have encountered while working with our agency. In a good faith effort to resolve this issue in a mutually...
satisfactory manner, we will refund the customer in full. I will send an email directly to the customer to verify how the refund will be issued. The person that filed the complaint was never our customer; however they also worked as a service provider to the mutual customer. The person that filed the complaint was never in direct contact with Mainstreethost at any time. We believe this complaint is in effect of mass miscommunications of involved parties and many statements in the complaint are erroneous.
Our customer purchased a block of web development support time to migrate a number of blog posts from one website platform to another. This service was initiated on 12/27/13 and the customer was notified of completion on 1/9/14. The customers’ service package expired on 2/24/14. After that date, all correspondences were directed to the customers’ account (senior) manager, because all services were completed and had expired. In reviewing all email correspondences between the customer and the account manager, at no time did they refer to themselves as the president of Mainstreethost. In the account managers signature of all of his emails it clearly states that he is a senior manager of the company. He did state that because their service package had expired, all correspondences would be through him unless services were continued. Verbatim, the email states “My employee keeps receiving calls from someone at your end regarding your website. Since you are no longer an active client they will not respond. If you have any further questions you may contact me directly.” These emails were only responded to by our customer stating “We are finished”. Also, in reviewing all email correspondences, there is no reference to “ruining” their business. I believe the email the complainant is referring to stated “We have gone through great lengths to avoid this from happening, but the search engines operate with their own rules and algorithm. Due to lack of contact; and or renewal by your company and also the fact that you’re contract with Mainstreethost.com is complete (9 MONTHS PRIOR); Mainstreethost.com will be stopping all services effective immediately. As a result unfortunately your website may lose all the ranking it currently holds in all major search engines, as well as the reduced price structure will no longer applicable. Mainstreethost.com will not be held responsible for your website traffic decreasing.” On 3/14/14 we received an email from someone else working with our past customer. The email states “All posts, no matter where they were located on the old site, are being hosted in the new wp site. Mainstreet hosting did move every single blog/article/news post over. I searched for them in the posts section in the dashboard of the site.” This confirms that all parties involved were aware that the project was completed. They did state that there was an issue with redirects of the old platforms’ blog posts being redirected correctly to the new ones. At no time were we notified of any further issues with the customers’ website. No Mainstreethost employee, including the senior manager, has had access to the website as of 2/24/14, because the account, including the website login information was made inactive in our CRM system. No Mainstreethost employee did anything to damage or sabotage the customers’ website in any way as referred to in this complaint. Again, we greatly apologize for any inconvenience our customer may have encountered while working with our agency.
Thank You [redacted] Customer Service Manager [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
This customer was refunded in full. We were notified by the
customers’ sales representative that he did want to cancel the website
development package he originally purchased and therefore we processed a full
refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your response and offer. However, I am still requesting a full refund
in the amount of $1,500.
I was falsely lead to believe my two websites were in dire
need of a total rebuild and makeover. I
was told some meta tags were missing and the rest had to be redone. This, as it turns out, was untrue. You did not add any new meta tags and only
made a change to one of the existing ones which resulted in my site having
errors and not being able to pass W3C validation. I was also told my body text on the webpage
needed to be redone and changed for better SEO, however, none of the text was
changed. I was also told you would
target the keywords of my choice.
However, you targeted your own keywords which had nothing to do with the
ones I wanted and had little to do with my two sites. Since you didn’t complete the work you said my
sites needed, and since the one change you did make to the one meta tag that
caused the W3C validation error was removed, I am again requesting a full
refund in the amount of $1,500. Thank you for your time and help in resolving
this matter. Regards, [redacted]
To Mainstreethost, Thank you for your reply. We appreciate it. [redacted]
We apologize for the experience you had with Mainstreethost, and thank you for sharing feedback that will help us continue offering the best digital solutions possible. Given that a good portion of your complaint is opinion based / non-factual, we cannot provide you with accurate explanations to...
your issues. We've been in business for more than 15 years, and whenever possible, address complaints publicly in attempt to provide resolution to you and anyone considering Mainstreethost as their digital agency.
To resolve this complaint in a satisfactory manner, we will refund you in the amount of the $5,205 (all moneys paid minus $150 for [redacted] software, $385 for [redacted] software, and $500 for website development work that was completed). A refund check will be sent to the address in this complaint.
Thank You, [redacted] Customer Service Manager
1-[redacted] ext. [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency. The vast majority of the work that we were contracted to
complete was done so as ordered. This being said, the lack of follow up
communication and reporting is not consistent with the level of service we
intend to provide our customers. In a good faith effort to resolve this issue
in a mutually satisfactory manner, we are willing to refund the requested
amount. Our customer service department will be in contact with this customer
to process the refund.
Dear Revdex.com, Below is a copy of the email I sent on March 3rd. It highlights my areas of concern from the contract. Below that is the email from you regarding complaint #[redacted]. Please let me know if this is sufficient. [redacted] Hi [redacted] and [redacted], Thanks for taking time last week to talk...
with me and hear my concerns. At this time I would like to make a request. I am sorry, but I am not very satisfied with MSH. They simply have not lived up to the contract. Here is the part of the contract I am referring to… (I’ve made some notes in red) “4–Month Website Marketing Package” Search Engine Page OptimizationMainstreethost will provide (client) with 5 page(s) of Search Engine Optimization (SEO). A personal SEO consultant will work with (client) at achieving higher placement on the major search engines (i.e. [redacted]). This will be done through technical changes to the web site after advanced traffic analysis and keyword research. Included in this process is the following:? Initial website consultation (This was done with [redacted], I guess, but he was only concerned with migrating blogs and making the web site accessible to me. He did a great job, except for two problems I am in contact with him about now.) I don’t remember an initial consultation, although I may have had one, but I have no notes or emails concerning this. You mentioned a 12 or 14 minute phone call with [redacted], that may have been it) ? Research on keywords and current site traffic (This may have been done. You showed me a report last week during our conversation, but I have not seen it before or since.) ? Alteration of meta data & HTML elements of site (I don’t know if this was done)? Modification of on page text links and content (I don’t know if this was done) ? Alteration of robot tags as needed (I don’t know if this was done) ? Creation of sitemap & submission to search engines (sitemap was created, I know because it is on the site, I don’t know about the submission) ? 4 months of monitoring, editing, consultation, and reporting of SEO efforts (As far as monitoring, editing, consultation, and reporting, there wasn’t any except a phone call and some emails about duplicate contact) Activity Reporting Mainstreethost will report on activities of work completed. (the work may have been completed, but I was not given any reports saying so. I have no reason to think it was done since there was no reporting) MSH will also do reviews (via phone) to report on progress and to revisit with the client additional online strategies. (There was only one phone conversation, maybe two, but only concerning duplicate content. There were no reviews or progress reports, or talk of strategies) MSH will provide analytics and traffic report as well as bi-monthly traffic updates as needed. (There we analytics given and no bimonthly traffic updates) ? 4 months: 1 final report The next section of the agreement was concerning [redacted] Analytics, which is the only thing I know was done. But that’s a free service I could have done myself. There are lots of [redacted] training videos. There is also a section in the agreement for [redacted] Webmaster tools. I have no idea what this is or if it was installed. I’ve not seen any reports or had any conversations concerning this. As far as I can tell, and according to the report I briefly saw during our phone conversation, there was no benefit in the search engine rankings from your services. After our conversation last week (Monday, February 23) I was told I would be contacted within 48 hours concerning SEO options. I have not heard from anyone by phone or email since our phone call. For these reasons I am asking for a refund of 50% of the agreement price (1687.50). Most Sincerely, [redacted]
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
All services that were purchased by this customer were
completed as ordered. We agree that there was a delay in completing a portion
of the service package, due to the way the customers’ website was setup at the
time of purchase. We suggested that the customer make some updates to maximize
their benefit, which caused the delay. We did receive emails from the customer
approving blog posts that were added to their website.
The customer has continued to have phone conversations with
their account manager regarding their account and future services. They have a
call scheduled this week to continue the discussion.
Because all work was provided as ordered, we do not feel a
full refund is justified. In a good faith effort to resolve this issue in a
mutually satisfactory manner, we are willing to offer a 20% refund ($600.00) or
30% credit of monies paid ($900.00) towards future services. Please have the customer contact [email protected]
if they would like to pursue either of these options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
P.S. I thank the Revdex.com for being there to help folks out!
So far I have No Complaints
[redacted]
We hired them to help with our web traffic, which had taken a big hit. We paid for a 4-month service. Very shortly after they started doing things our traffic and sales tanked further. After the contracted period they did about another month's work at no charge to try to correct some of the damage, and traffic did increase somewhat again - but only to the not-good level we had hired them to address.
I told them not to make changes to the site without telling me about them first. Sometimes they did, sometimes not. Several of the Facebook and blog posts they did were illogical, badly written, incorrect and actually harmful. I had to considerably change or delete some of them.
Particularly bizarre was their lack of communication after things had gone south. I talked to them about it. One said he'd call a team meeting to determine what must be done. A week or two later another said the same thing - clearly indicating they hadn't done that. Days after the end of the agreed time the project manager called to discuss a specific plan. Only after I pointed out that the time was up did she say they were going to do some more work on it. Their lack of communication was bizarre. (I know I've used that word twice - it fits.)
It seems quite clear that specific things they did resulted in damage to our rankings.
This is a very poorly run company. I guess I will file a complaint here, since they make no effort to address the situation. We gave them a lot of money and they not only didn't help us, they hurt us.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
While we did have many man hours invested in working towards
completing the responsive website design that was purchased, we were unable to
deliver a finished product as we ran in to many issues due to issues with how
the website was coded. Because we were unable to deliver a finished product, we
will grant a refund of $2210.00 to the customer. We will be in contact with the
customer regarding the refund.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency. This customer has been refunded in full, in the amount of
$2500.00, directly to the credit card that was charged. A check for $39.00 was
also sent to them in lieu of the bank charges encountered. This customer still has active website hosting with us which
is scheduled to expire on 6/5/14. The customers’ account manager was in contact
with them throughout July and the beginning of August to discuss website
marketing options. It was the account managers’ understanding that we were
going to initiate a website marketing package on 8/11/14 for the agreed upon
cost of $2500.00. The customer then informed the account manager that he did
not want to initiate the service. We have since refunded the payment in full
and credited the customer for bank charges they encountered.
Thank you for your feedback. We value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have...
encountered while working with our agency.
On 7/30/14, our customer purchased a 4-Month Internet
Marketing Package for the agreed upon cost of $425.00. All services were
rendered as ordered. Per the agreement, 5 pages of on page search engine
optimization was completed and implemented to their website on 8/8/14. A
progress report was sent to the customer on 11/3/14, showing the effect that
our work provided.
As stated in this complaint, the customer notified us that
they were purchasing clicks to their website prior to the implementation of our
work to their website. They notified us that they stopped paying for clicks to
their website upon purchasing our services. Because the customer stopped
purchasing clicks to their website, their overall number of website hits
decreased. There was, however, an increase in organic traffic to their website
through the search engines, which is the direct goal of our service.
We did target the customers’ key word “[redacted]”, but saw
success with more specific, descriptive key words.
In a good faith effort to resolve this complain in a
mutually satisfactory manor, we will refund the customer in full. Our customer
service department will contact the customer directly with refund information.
Absolutely a waste of money! Do not spend money marketing with this company, they are the worst company. They sent me statistical information on the performance of their company boosting my SEO and ironically it was the exact same information that I was paying another company to perform who I had been with over a year which are the same numbers I had already been tracking. They were trying to take credit for another business' performance. Four different marketing reps called in a 4 month period stating they were assigned to my account and the previous person was no longer with the company. You are wasting your money doing any marketing with the company!!!
absolute worst company ever, you will be sorry if you hire them I can garauntee it!!do not hire them if you want to advertise your business....
Thank you for your feedback. We...
value this tremendously and
would like to take this opportunity to apologize for any negative experiences
you may have encountered while working with our agency. This customers’ phone number has been placed on our internal
do not call list. We greatly apologize for the inconvenience. Please ask the past
customer contact our customer service department at [redacted] if they
receive any further contact and we will be glad to look into it and rectify the
issue.