Would never go there for anything was told wouldn't get charge from the office at that time and then got a bill and after talking to them explaining the problemstill have to pay for service that I felt wasn't perform they explanations is that they charge for everything and even if they told you they can't perform and told you to go to er still have to pay thembad business
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Patient First indicated that they would respond to me directly I have not received any communication in regards to this complaint or my prior attempts to contact Patient First Regards, [redacted]
I came in to drop off another patient named [redacted] The customer service representative name [redacted] had poor customer service [redacted] had a horrible demeanor, poor attitude, talked very low, and appeared as if he did not want to be at workHe should improve on his body language, communication skills, and overall customer serviceThe patient first branch on reistertown rd always have a long wait and usually poor customer service; however, other branches do not follow this trendI will always prefer other branches over reistertown rd
I am a military soldierTook my son there to the Odenton locationI had his insurance number memorizedI informed the nurse I didn't have a copy of his cardMy son busted his toe up really bad blood all over his foot in painThey would not see him because I didn't have a cardPatient first is a money hungry organization, where they give [redacted] about you unless you have moneyI was severely dissappointed in their organization The nurse wasn't concerned about my son's health but just on how we were gonna pay***
Patient First December 31, Cox Road, Suite Glen Allen, VA I went this morning to the Falls Road facility to obtain medical treatment for head cold, cough and possible bronchitis as I have a history of that Upon checking in at First Patient Facility on Falls Road, I was told that Patient First is refusing/denying me treatment Nurse explained that I should have received a letter from Patient First explaining why they would not treat any medical conditions for meI have never received any correspondence from Patient First concerning this or any other matter as my last visit to a Patient First facility was March 30,for basically the same symptoms at the Owings Mills locationThe treatment provided was excellent but there was a incident where I was held against my will(hostage?) for over minutes by a [redacted] vehicle and its driverI had asked several times to have the vehicle moved so I could leave but was told by the [redacted] driver and the “manager” of Patient First that there was a emergency and the vehicle couldn’t be moved, again, holding me against my will (hostage?) for over minutes as I was unable to leaveThere were people in the [redacted] vehicle so one of them could at least have moved the vehicle the necessary feet in order to let me leaveAgain, held against my will(hostage?) for over minutes (hostage?), speaking with the “manager” of Patient First and having him do nothing except tell me there is a emergency, which there clearly was not outside the facility but if there was one, was inside and could have been handled by the medical staff inside the facilityIf this altercation is the reason I am being denied treatments, then there will be discussion with [redacted] , [redacted] , [redacted] , [redacted] , [redacted] and [redacted] as to why I was held against my will (hostage?) and the reason for denying treatmentIn addition this will be aired throughout the media as to the poor handling of a simple incident, especially to a Vietnam era veteranI look forward to your quick response [redacted]
My husband took my year old son to Patient First on *** *** in Virginia Beach, Virginia, today October 14th, at 8:PMMy son suffered burns on his right thighUpon arrival, the first thing my husband was asked is "where is your insurance card and ID"He could not find my son's medicaid card, so he was told to wait in the waiting area until I arrived with some form of insuranceBy the way, during tis time, no one asked the reason for our visit or checked on my sonAt 9:45PM I arrived with my son's medicaid cardI asked the receptionist why hadn't my son, who was clearly there for an emergency, had not been at least evaluatedThe receptionist then got an attitude with me and stated he couldn't unless I wanted to pay out of pocketAfter I gave her my son's medicaid card, she stated "oh, we don't accept just medicaid"I feel that a nurse should have evaluated my son's injuries while I was on the wayMy son suffered from 2nd Degree burns on his entire thigh, while this Patient First refused service to a YEAR OLD! I am outraged by this matter
Complaint ID #: ***
We appreciate you contacting Patient First on behalf of Mr*** regarding his concernsWe have responded to Mr*** via letter regarding his concernsPlease see our below response:
We wish it were possible for us to know each patient’s benefits and how those benefits will apply to the patient’s visit at the time of registration, but such is not always the case. At registration, we will generally know the amount of a patient’s co-payment, if any, but we have no way of knowing if the patient has met his or her deductible or if the patient has obtained any required referrals or authorizations. Once a claim is processed, the patient’s insurance company will inform us of the patient’s responsibility by way of their remittance form. The patient agrees to be responsible for outstanding balances when he or she signs the Treatment and Payment Policies form at registration prior to the visitOur records indicate, we filed the claim appropriately to Mr*** insurance company, and he was deemed responsible for *** for services rendered during his visit at Patient First
We understand his concerns regarding the account being turned over to our collection agency *** *** *** ***Our records indicate he did not pay his responsibility within days after his visitTherefore, the account was reviewed and appropriately turned over to *** on November 28, Mr*** submitted a payment for his principle balance, excluding the accrued late fees on November 30,
As a courtesy, we have adjusted the late fees ***, collection fees, and interestWe have requested the account with *** *** *** to be closedPlease understand that we may not be able to provide such adjustments in the future.
On behalf of Patient First, we would like to thank you for allowing us to address the patient's concernsIf you need anything further, please feel free to contact me
Respectfully,
Shantae W***
Administrative Services Coordinator
1-800-447-ext***
The account has been reviewed and I can advise, the parent/Guardian that brings in the patient (gives permission to treat) is the responsible party. The responsible party is not always the policy holder of the InsuranceThe person who brings in the patient signs the Treatment
and Payment Policy prior to treatment. This form states he/she understand he/she will be responsible for the amount the insurance company does not cover.Please let me know any additional information is needed.
Thank you,
Kathy F*
Administrative Services Coordinator
***
Went there on 2--Receptionist was nice however the attending nurse/staff who took the vitals was completely miserableHe should have been a mechanic and work with inanimate objects because of his total lack of people skills and uncaring demeanorWas seen by a DR who gave cough medicine and cough suppressant and was told to see my regular DRif the condition does not clear up by the end of the weekTranslationgo see your real DRwho knows your historyNow waiting to hear back from my regular DR for a REAL consult for someone who cares and not an assembly line DRWith so many negative ratings I wish I would have checked this out before I wentNow we know where all the "C" students in medical school get employedThe your neighborhood clinic
I have always found the medical care at the North Parham branch of Patient First to be excellent*** *** and his staff do very well
Unfortunately, I cannot say the same for Patient First Corporate, particularly regarding their billing practicesDue to a miscommunication with *** Insurance on the part of Patient First billing, Patient First did not get their monies from a single visit my wife hadPatient First misfiled the claim and then refiled it too lateThey then proceeded to bill me and send my account to collections, even though they have an agreement with *** not to do so to patient accounts in such an event*** even later paid the claim even though it was not refiled in a timely mannerI have called time and time again regarding the issueAt the end of each call, the billing representative reluctantly agrees that all charges will be taken care ofInevitably, some time in the future after we have been visiting Patient First with no problems, my wife, my child, or I will be denied service on the basis of this past issue which should have been resolvedIn the moment of needing urgent medical care, this is not just a nuisance, but an emotional strain for my family
I would be very happy if the talented *** *** and staff would choose a different urgent care franchise to operate under and I am unfortunately worried about visiting his location for the time beingI see that Patient First Corporate's former *** *** ** *** waged a lawsuit against their own company after he brought up unfair billing practices and then was later firedIt seems that they have a long history of unfair billing practices
Due to *** privacy laws, a Release of Information form must be completed by the patient authorizing Patient First to discuss specific account information with the Revdex.comDue to
the absence of this release form, Patient First has contacted the patient directly via written correspondenceShould you have any questions, please feel free to contact meThank you, Melissa B*** Administrative Services Coordinator Patient First *** *** ***
*** *** ** *** *** ***Melissa.B@PatientFirst.Com
I visited a Pennsylvania branch mid June due to a work related injuryMy complaint has to do with their billing practicesFor the following year after my injury, Patient First billed me (mailing me letters / calling my phone) on a monthly basis claiming I owed them for the full cost of the visit This was a work injury, and was covered in full by my place of employment My work, the corporate office that handles the claims, and my human resources department all confirmed that bill was paid and were unsure why Patient First continued to attempt to collect anything Still unresolved, and now the bills are threatening to send it to a collection agency, I am about to chalk this one up to a legal matter and let my lawyer deal with this company and their method of attempting to get paid by both the patient and the patients company A sick practice, and anyone considering of visiting here should be warned
I have spent many sleepless nights and shed many tears of frustration stressing over my ongoing issue with patient firstDuring 2015, I made several visits to Patient FirstAt that time, I was only aware I had insurance with ***It turns out that when I started a new job, I was automatically enrolled in *** as wellIn August of 2016, I received a bill from Patient First stating the *** had withdrawn their original payment and I would now have to pay the full billThis is when I contacted *** and learned of my coverage with *** as wellWhen I called Patient First(spoke with Tesa) to have them refill with *** as my primary they refused, even though every single other doctors office refilled without issueThey had originally stated that they could not because of timely fillingHowever, the insurance company had already stated that this was not the case and they would approve itPatient First(spoke with manager Jessica) then stated that it wasn't that they couldn't but in fact, that it was against their policyI asked for a copy to provided the insurance company but was told they do not actually have a written policy stating thisHowever, this was just the startSince I was left to refill on my own, I asked if my account could be placed on holdPatient First(Spoke with Sarah) refused and stated that they can not do thatI finally called the insurance company and had a conference callDuring this call they stated that they would happily place my account on holdAfter that call, I felt so hopeful until I received a bill in the mailI called and reminded Patient First that my account was on holdSeveral weeks later, I received another bill stating my account was overdo and if not paid would go to collectionsWhen I called back, they stated that my account had never been placed on hold and they had no record I had spoke to someone the second timeNeedless to say, this is still an ongoing issue I am trying to get resolved without any help from patient firstPatient First always advertises that they strive for patient centered quality care but I fail to see how they even come closeHow can you provide quality care when you lie to your patients on the phone? I am applaud by the lack of caring and will never use Patient First again
Patient First December 31, 2016
5000 Cox Road, Suite 100
Glen Allen, VA 23060
I went this morning to the Falls Road facility to obtain medical treatment for head cold, cough and possible bronchitis as I have a history of that. Upon checking in at First Patient Facility on Falls Road, I was told that Patient First is refusing/denying me treatment. Nurse explained that I should have received a letter from Patient First explaining why they would not treat any medical conditions for me.
I have never received any correspondence from Patient First concerning this or any other matter as my last visit to a Patient First facility was March 30,2015 for basically the same symptoms at the Owings Mills location.
The treatment provided was excellent but there was a incident where I was held against my will(hostage?) for over 20 minutes by a [redacted] vehicle and its driver. I had asked several times to have the vehicle moved so I could leave but was told by the [redacted] driver and the “manager” of Patient First that there was a emergency and the vehicle couldn’t be moved, again, holding me against my will (hostage?) for over 20 minutes as I was unable to leave. There were 3 people in the [redacted] vehicle so one of them could at least have moved the vehicle the necessary 5 feet in order to let me leave.
Again, held against my will(hostage?) for over 20 minutes (hostage?), speaking with the “manager” of Patient First and having him do nothing except tell me there is a emergency, which there clearly was not outside the facility but if there was one, was inside and could have been handled by the medical staff inside the facility.
If this altercation is the reason I am being denied treatments, then there will be discussion with [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted] as to why I was held against my will (hostage?) and the reason for denying treatment. In addition this will be aired throughout the media as to the poor handling of a simple incident, especially to a Vietnam era veteran.
I look forward to your quick response.
[redacted]
I came in to drop off another patient named [redacted]. The customer service representative name [redacted] had poor customer service. [redacted] had a horrible demeanor, poor attitude, talked very low, and appeared as if he did not want to be at work. He should improve on his body language, communication skills, and overall customer service. The patient first branch on reistertown rd always have a long wait and usually poor customer service; however, other branches do not follow this trend. I will always prefer other branches over reistertown rd.
I am writing in response to an inquiry placed on your behalf regarding a visit to our [redacted] center on August 31, 2016.
...
You presented with a form that needed completion for an, [redacted] An office visit was charged and [redacted] was completed. This is considered an administrative physical and was coded appropriately as such.
Upon review of your account, the charges were appropriate for the evaluation and physician’s time. A claim was filed and paid. As a one-time courtesy, I will reverse the late fee and apply a credit adjustment of [redacted]. Your balance is now zero. While the billing statements come from Patient First, the patients’ monetary responsibility is based solely on the Explanation of Benefits (EOB) from your insurance company. No other adjustments are appropriate based on contractual agreements with your participating insurance plan.
I am a military soldier. Took my son there to the Odenton location. I had his insurance number memorized. I informed the nurse I didn't have a copy of his card. My son busted his toe up really bad blood all over his foot in pain. They would not see him because I didn't have a card. Patient first is a money hungry organization, where they give [redacted] about you unless you have money. I was severely dissappointed in their organization . The nurse wasn't concerned about my son's health but just on how we were gonna pay. [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Patient First indicated that they would respond to me directly. I have not received any communication in regards to this complaint or my prior attempts to contact Patient First.
Regards,
[redacted]
Would never go there for anything ... was told wouldn't get charge from the office at that time and then got a bill and after talking to them explaining the problem... still have to pay for service that I felt wasn't perform ... they explanations is that they charge for everything and even if they told you they can't perform and told you to go to er still have to pay them... bad business
Went in with severe sunburn on both my legs (very large area) and severe swelling of both legs and feet. The doctor glanced at my legs and prescribed steroids for swelling and that was it, claiming I only had first degree burns. I was in severe pain with blisters and that was all he did. Less than a week later I was back at another urgent care facility where they diagnosed me with second degree burns and where very concerned - prescribed silvadene cream to calm the burn and act as an antibiotic. They also gave me helpful tips on how to treat the burns and blisters - a MUCH better experience.
Would never go there for anything was told wouldn't get charge from the office at that time and then got a bill and after talking to them explaining the problemstill have to pay for service that I felt wasn't perform they explanations is that they charge for everything and even if they told you they can't perform and told you to go to er still have to pay thembad business
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Patient First indicated that they would respond to me directly I have not received any communication in regards to this complaint or my prior attempts to contact Patient First Regards, [redacted]
I came in to drop off another patient named [redacted] The customer service representative name [redacted] had poor customer service [redacted] had a horrible demeanor, poor attitude, talked very low, and appeared as if he did not want to be at workHe should improve on his body language, communication skills, and overall customer serviceThe patient first branch on reistertown rd always have a long wait and usually poor customer service; however, other branches do not follow this trendI will always prefer other branches over reistertown rd
I am a military soldierTook my son there to the Odenton locationI had his insurance number memorizedI informed the nurse I didn't have a copy of his cardMy son busted his toe up really bad blood all over his foot in painThey would not see him because I didn't have a cardPatient first is a money hungry organization, where they give [redacted] about you unless you have moneyI was severely dissappointed in their organization The nurse wasn't concerned about my son's health but just on how we were gonna pay***
Patient First December 31, Cox Road, Suite Glen Allen, VA I went this morning to the Falls Road facility to obtain medical treatment for head cold, cough and possible bronchitis as I have a history of that Upon checking in at First Patient Facility on Falls Road, I was told that Patient First is refusing/denying me treatment Nurse explained that I should have received a letter from Patient First explaining why they would not treat any medical conditions for meI have never received any correspondence from Patient First concerning this or any other matter as my last visit to a Patient First facility was March 30,for basically the same symptoms at the Owings Mills locationThe treatment provided was excellent but there was a incident where I was held against my will(hostage?) for over minutes by a [redacted] vehicle and its driverI had asked several times to have the vehicle moved so I could leave but was told by the [redacted] driver and the “manager” of Patient First that there was a emergency and the vehicle couldn’t be moved, again, holding me against my will (hostage?) for over minutes as I was unable to leaveThere were people in the [redacted] vehicle so one of them could at least have moved the vehicle the necessary feet in order to let me leaveAgain, held against my will(hostage?) for over minutes (hostage?), speaking with the “manager” of Patient First and having him do nothing except tell me there is a emergency, which there clearly was not outside the facility but if there was one, was inside and could have been handled by the medical staff inside the facilityIf this altercation is the reason I am being denied treatments, then there will be discussion with [redacted] , [redacted] , [redacted] , [redacted] , [redacted] and [redacted] as to why I was held against my will (hostage?) and the reason for denying treatmentIn addition this will be aired throughout the media as to the poor handling of a simple incident, especially to a Vietnam era veteranI look forward to your quick response [redacted]
My husband took my year old son to Patient First on *** *** in Virginia Beach, Virginia, today October 14th, at 8:PMMy son suffered burns on his right thighUpon arrival, the first thing my husband was asked is "where is your insurance card and ID"He could not find my son's medicaid card, so he was told to wait in the waiting area until I arrived with some form of insuranceBy the way, during tis time, no one asked the reason for our visit or checked on my sonAt 9:45PM I arrived with my son's medicaid cardI asked the receptionist why hadn't my son, who was clearly there for an emergency, had not been at least evaluatedThe receptionist then got an attitude with me and stated he couldn't unless I wanted to pay out of pocketAfter I gave her my son's medicaid card, she stated "oh, we don't accept just medicaid"I feel that a nurse should have evaluated my son's injuries while I was on the wayMy son suffered from 2nd Degree burns on his entire thigh, while this Patient First refused service to a YEAR OLD! I am outraged by this matter
Complaint ID #: ***
We appreciate you contacting Patient First on behalf of Mr*** regarding his concernsWe have responded to Mr*** via letter regarding his concernsPlease see our below response:
We wish it were possible for us to know each patient’s benefits and how those benefits will apply to the patient’s visit at the time of registration, but such is not always the case. At registration, we will generally know the amount of a patient’s co-payment, if any, but we have no way of knowing if the patient has met his or her deductible or if the patient has obtained any required referrals or authorizations. Once a claim is processed, the patient’s insurance company will inform us of the patient’s responsibility by way of their remittance form. The patient agrees to be responsible for outstanding balances when he or she signs the Treatment and Payment Policies form at registration prior to the visitOur records indicate, we filed the claim appropriately to Mr*** insurance company, and he was deemed responsible for *** for services rendered during his visit at Patient First
We understand his concerns regarding the account being turned over to our collection agency *** *** *** ***Our records indicate he did not pay his responsibility within days after his visitTherefore, the account was reviewed and appropriately turned over to *** on November 28, Mr*** submitted a payment for his principle balance, excluding the accrued late fees on November 30,
As a courtesy, we have adjusted the late fees ***, collection fees, and interestWe have requested the account with *** *** *** to be closedPlease understand that we may not be able to provide such adjustments in the future.
On behalf of Patient First, we would like to thank you for allowing us to address the patient's concernsIf you need anything further, please feel free to contact me
Respectfully,
Shantae W***
Administrative Services Coordinator
1-800-447-ext***
The account has been reviewed and I can advise, the parent/Guardian that brings in the patient (gives permission to treat) is the responsible party. The responsible party is not always the policy holder of the InsuranceThe person who brings in the patient signs the Treatment
*
and Payment Policy prior to treatment. This form states he/she understand he/she will be responsible for the amount the insurance company does not cover.Please let me know any additional information is needed.
Thank you,
Kathy F
Administrative Services Coordinator
***
Went there on 2--Receptionist was nice however the attending nurse/staff who took the vitals was completely miserableHe should have been a mechanic and work with inanimate objects because of his total lack of people skills and uncaring demeanorWas seen by a DR who gave cough medicine and cough suppressant and was told to see my regular DRif the condition does not clear up by the end of the weekTranslationgo see your real DRwho knows your historyNow waiting to hear back from my regular DR for a REAL consult for someone who cares and not an assembly line DRWith so many negative ratings I wish I would have checked this out before I wentNow we know where all the "C" students in medical school get employedThe your neighborhood clinic
I have always found the medical care at the North Parham branch of Patient First to be excellent*** *** and his staff do very well
Unfortunately, I cannot say the same for Patient First Corporate, particularly regarding their billing practicesDue to a miscommunication with *** Insurance on the part of Patient First billing, Patient First did not get their monies from a single visit my wife hadPatient First misfiled the claim and then refiled it too lateThey then proceeded to bill me and send my account to collections, even though they have an agreement with *** not to do so to patient accounts in such an event*** even later paid the claim even though it was not refiled in a timely mannerI have called time and time again regarding the issueAt the end of each call, the billing representative reluctantly agrees that all charges will be taken care ofInevitably, some time in the future after we have been visiting Patient First with no problems, my wife, my child, or I will be denied service on the basis of this past issue which should have been resolvedIn the moment of needing urgent medical care, this is not just a nuisance, but an emotional strain for my family
I would be very happy if the talented *** *** and staff would choose a different urgent care franchise to operate under and I am unfortunately worried about visiting his location for the time beingI see that Patient First Corporate's former *** *** ** *** waged a lawsuit against their own company after he brought up unfair billing practices and then was later firedIt seems that they have a long history of unfair billing practices
Due to *** privacy laws, a Release of Information form must be completed by the patient authorizing Patient First to discuss specific account information with the Revdex.comDue to
@PatientFirst.Com
the absence of this release form, Patient First has contacted the patient directly via written correspondenceShould you have any questions, please feel free to contact meThank you, Melissa B*** Administrative Services Coordinator Patient First *** *** ***
*** *** ** *** *** ***Melissa.B
I visited a Pennsylvania branch mid June due to a work related injuryMy complaint has to do with their billing practicesFor the following year after my injury, Patient First billed me (mailing me letters / calling my phone) on a monthly basis claiming I owed them for the full cost of the visit This was a work injury, and was covered in full by my place of employment My work, the corporate office that handles the claims, and my human resources department all confirmed that bill was paid and were unsure why Patient First continued to attempt to collect anything Still unresolved, and now the bills are threatening to send it to a collection agency, I am about to chalk this one up to a legal matter and let my lawyer deal with this company and their method of attempting to get paid by both the patient and the patients company A sick practice, and anyone considering of visiting here should be warned
I have spent many sleepless nights and shed many tears of frustration stressing over my ongoing issue with patient firstDuring 2015, I made several visits to Patient FirstAt that time, I was only aware I had insurance with ***It turns out that when I started a new job, I was automatically enrolled in *** as wellIn August of 2016, I received a bill from Patient First stating the *** had withdrawn their original payment and I would now have to pay the full billThis is when I contacted *** and learned of my coverage with *** as wellWhen I called Patient First(spoke with Tesa) to have them refill with *** as my primary they refused, even though every single other doctors office refilled without issueThey had originally stated that they could not because of timely fillingHowever, the insurance company had already stated that this was not the case and they would approve itPatient First(spoke with manager Jessica) then stated that it wasn't that they couldn't but in fact, that it was against their policyI asked for a copy to provided the insurance company but was told they do not actually have a written policy stating thisHowever, this was just the startSince I was left to refill on my own, I asked if my account could be placed on holdPatient First(Spoke with Sarah) refused and stated that they can not do thatI finally called the insurance company and had a conference callDuring this call they stated that they would happily place my account on holdAfter that call, I felt so hopeful until I received a bill in the mailI called and reminded Patient First that my account was on holdSeveral weeks later, I received another bill stating my account was overdo and if not paid would go to collectionsWhen I called back, they stated that my account had never been placed on hold and they had no record I had spoke to someone the second timeNeedless to say, this is still an ongoing issue I am trying to get resolved without any help from patient firstPatient First always advertises that they strive for patient centered quality care but I fail to see how they even come closeHow can you provide quality care when you lie to your patients on the phone? I am applaud by the lack of caring and will never use Patient First again
Patient First December 31, 2016
5000 Cox Road, Suite 100
Glen Allen, VA 23060
I went this morning to the Falls Road facility to obtain medical treatment for head cold, cough and possible bronchitis as I have a history of that. Upon checking in at First Patient Facility on Falls Road, I was told that Patient First is refusing/denying me treatment. Nurse explained that I should have received a letter from Patient First explaining why they would not treat any medical conditions for me.
I have never received any correspondence from Patient First concerning this or any other matter as my last visit to a Patient First facility was March 30,2015 for basically the same symptoms at the Owings Mills location.
The treatment provided was excellent but there was a incident where I was held against my will(hostage?) for over 20 minutes by a [redacted] vehicle and its driver. I had asked several times to have the vehicle moved so I could leave but was told by the [redacted] driver and the “manager” of Patient First that there was a emergency and the vehicle couldn’t be moved, again, holding me against my will (hostage?) for over 20 minutes as I was unable to leave. There were 3 people in the [redacted] vehicle so one of them could at least have moved the vehicle the necessary 5 feet in order to let me leave.
Again, held against my will(hostage?) for over 20 minutes (hostage?), speaking with the “manager” of Patient First and having him do nothing except tell me there is a emergency, which there clearly was not outside the facility but if there was one, was inside and could have been handled by the medical staff inside the facility.
If this altercation is the reason I am being denied treatments, then there will be discussion with [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted] as to why I was held against my will (hostage?) and the reason for denying treatment. In addition this will be aired throughout the media as to the poor handling of a simple incident, especially to a Vietnam era veteran.
I look forward to your quick response.
[redacted]
I came in to drop off another patient named [redacted]. The customer service representative name [redacted] had poor customer service. [redacted] had a horrible demeanor, poor attitude, talked very low, and appeared as if he did not want to be at work. He should improve on his body language, communication skills, and overall customer service. The patient first branch on reistertown rd always have a long wait and usually poor customer service; however, other branches do not follow this trend. I will always prefer other branches over reistertown rd.
I am writing in response to an inquiry placed on your behalf regarding a visit to our [redacted] center on August 31, 2016.
...
You presented with a form that needed completion for an, [redacted] An office visit was charged and [redacted] was completed. This is considered an administrative physical and was coded appropriately as such.
Upon review of your account, the charges were appropriate for the evaluation and physician’s time. A claim was filed and paid. As a one-time courtesy, I will reverse the late fee and apply a credit adjustment of [redacted]. Your balance is now zero. While the billing statements come from Patient First, the patients’ monetary responsibility is based solely on the Explanation of Benefits (EOB) from your insurance company. No other adjustments are appropriate based on contractual agreements with your participating insurance plan.
Respectfully,
Tyler D[redacted]
Administrative Services Coordinator
[redacted]
tyler.d[redacted]@patientfirst.com
I am a military soldier. Took my son there to the Odenton location. I had his insurance number memorized. I informed the nurse I didn't have a copy of his card. My son busted his toe up really bad blood all over his foot in pain. They would not see him because I didn't have a card. Patient first is a money hungry organization, where they give [redacted] about you unless you have money. I was severely dissappointed in their organization . The nurse wasn't concerned about my son's health but just on how we were gonna pay. [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Patient First indicated that they would respond to me directly. I have not received any communication in regards to this complaint or my prior attempts to contact Patient First.
Regards,
[redacted]
Would never go there for anything ... was told wouldn't get charge from the office at that time and then got a bill and after talking to them explaining the problem... still have to pay for service that I felt wasn't perform ... they explanations is that they charge for everything and even if they told you they can't perform and told you to go to er still have to pay them... bad business
Went in with severe sunburn on both my legs (very large area) and severe swelling of both legs and feet. The doctor glanced at my legs and prescribed steroids for swelling and that was it, claiming I only had first degree burns. I was in severe pain with blisters and that was all he did. Less than a week later I was back at another urgent care facility where they diagnosed me with second degree burns and where very concerned - prescribed silvadene cream to calm the burn and act as an antibiotic. They also gave me helpful tips on how to treat the burns and blisters - a MUCH better experience.