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Dear Sir or Madam:
I am writing on behalf of Patient First in response to the enclosed complaint. Both federal and state law prohibits health care providers like Patient First from disclosing any patient’s health information without the patient’s written authorization. This is true even when the patient has filed a complaint with a third party such as the Revdex.com (“Revdex.com”). For your reference, the applicable provisions of federal and state law appear at 42 C.F.R. §164.508(a)(1) and §§4-301 et seq. of the Health General article of the [redacted] Code, respectively.
At Patient First, we strive to live up to our name and value our reputation for doing so. We would strongly prefer to respond by addressing the enclosed complaint specifically, but are unable to do so unless and until the patient authorizes us in writing to do so.
We trust that the Revdex.com will urge the patient who filed this complaint to authorize Patient First to respond, and will draw appropriate conclusions regarding the merits of the enclosed complaint if he fails or refuses to do so.
Please feel free to call me directly with questions about this letter or the need for a written authorization. In lieu of responding to the Revdex.com we will be responding to the patient directly. Thank you.
Re: Complaint ID # [redacted]
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Dear Sir or Madam:
I am writing on behalf of Patient First in response to the enclosed complaint. Both federal and state law prohibits health care providers like Patient First from disclosing any patient’s health information without the patient’s written authorization. This is true even when the patient has filed a complaint with a third party such as the Revdex.com (“Revdex.com”). For your reference, the applicable provisions of federal and state law appear at 42 C.F.R. §164.508(a)(1) and §§4-301 et seq. of the Health General article of the [redacted] Code, respectively.
At Patient First, we strive to live up to our name and value our reputation for doing so. We would strongly prefer to respond by addressing the enclosed complaint specifically, but are unable to do so unless and until the patient authorizes us in writing to do so.
We trust that the Revdex.com will urge the patient who filed this complaint to authorize Patient First to respond, and will draw appropriate conclusions regarding the merits of the enclosed complaint if he fails or refuses to do so.
Please feel free to call me directly with questions about this letter or the need for a written authorization. In lieu of responding to the Revdex.com we will be responding to the patient directly. Thank you.
Respectfully,
Shantae W[redacted]
Administrative Services Coordinator
1-800-447-8588 ext. [redacted]