Majestic Builders

I had xeroxed a copy of my letter to the Revdex.com and when they received their copy, an employee from there called and said she was bringing me my refund check I had sent the letter on 9/and they called on 9/late and left a message to call Katie in their office On 9/I called Katie and
she said she would bring my check to me instead of putting it in the mail(Katie is a relative but I didn't know she worked there).So the problem has been resolved Thank you very much for your prompt attention.*** *** *** ***

Consumer provided requested documentation

Good Morning, I apologize I thought that I had addressed that, if she wants, she can bring the car to Kevin N*** (General Manager for Ford Sales)Kevin said that he would take a look and see what needs to happenKevin is locate at Don Wood Ford at *** * *** *** ** ***.Thank you*** ***Assistant Office ManagerDon Wood, INCPhone: ###-###-####Fax: ###-###-####

Ms*** purchased a Ford Focus from Don Wood Inc on July 26,The vehicle was considered an purchase, which was documented and Ms*** signed agreeing to thatMs*** is claiming there was flood damage, and transmission damage done to the vehicle, unfortunately Don Wood Inc is unaware of any damages to the vehiclePer the Car-fax, the Ford Focus is listed as a commercial vehicle and not a Fleet vehicle as Ms*** saysA commercial vehicle is designed for the transport of goods or larger groups of passengers and are built for a specific purposeWhereas a fleet vehicle is owned by a company for many purposesI have attached a copy of the “Retail Buyer's Order” showing where the Purchase of the Ford Focus was finalized and that she traded in a Ford F-Everyone that purchases a vehicle is given the opportunity to receive a Car-fax on a vehicle they are interested in or purchasingMs*** stated that she was not aware that she was being recorded, all of our dealerships have security cameras running at all times, as well as, in our F&I offices there is a sign that states that they are being recordedI have attached a picture of the displayed signMs*** stated that the Ford Focus was never put into her name, I have attached a copy of her Memorandum title (white title), showing the vehicle titled in her name with a lien holder of *** *** BankMs*** said that she thought the vehicle was suppose to have fog lightsAccording to the buy sheet and pictures from when Don Wood Inc purchased the vehicle, there were no fog lights installedThere is an optional spot for fog lights if the customer chooses to put them inI have attached pictures of the vehicle from when Don Wood Inc purchased it, a copy of the buy sheet with descriptions with no mention of fog lights, as well as a copy of the “Customer Satisfaction Questionnaire” that Ms*** signed saying that she was satisfied with the vehicle at the time of delivery (Question 7)Ms*** said she did not give us permission to run her credit, I have attached a copy of her credit application where she signed giving us permission to run her credit and forward her application and all related information to other creditors for evaluationMs*** as stated that Don Wood Incis ignoring her calls and that is why she stopped callingDue to our answering system, we are unaware of who is calling, therefore we are not intentionally avoiding her callsI (Katie S***, customer relations manager), have not received any calls or voice mails from Ms*** with any concerns re-guarding our dealership, as I handle all customer complaints for Don Wood IncThank you, Katie S*** Customer Relations Manager ***

as per stated in the original complaint. There was no such discussion of the absence of the second key during the sale. This was only made known after completion of the sale, as such we do not accept the business now claiming "A discount  was applied during the sale". This is the reason for this complaint.

Our Service Department has been in touch with the customer. The customer has an appointment scheduled for Wednesday, May 20th in order to diagnose and fix the problem.
Thank you

To Whom it May Concern,This matter with Don Wood Automotive is getting old real quick and my husband has had many heartaches and is a bad diebetic and this is causing more issues.We did take our car to another dealership and was waiting on a call from them to schedule it to be fixed because the tumbler in the switch is bad that Don Wood of Logan installed.Now,we receive a call on October 8th,2015 saying that we have put over 50,000 miles on our car since September 3rd.How and the crap can this be possiable.Well  let see when your service department wrote down that the miles on the completed work sheet was 124,516 he must of not put the key in the switch or maybe this is one of those times that the switch wouldn't work.Because when I bought my car in 2012 my miles were146,426 and now I have over 171,000 so what and the crap.I don't know where he got his figures but it wasn't my car.All I wanted was my car fixed right due to a recall problem and my tow bill refunded.So,now we are waiting on ** to call and see where we go from here.Everyone makes mistakes and no one is perfect but right is right and wrong is wrong and I feel we have been treated wrong in this matter.You just don't treat customers this way and you correct the problem not make it worse.Thank You

no refund was issued to me. I don't have the items or my money
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  However, I don't appreciate the lack of communication among employees.  We were had the financing almost complete, thinking the truck was there for us.  The employee never asked for a down payment or hold fee, so that is not our fault! We will not go through you all for a vehicle knowing another may get sold out from under us. Thanks, but no thanks!
Regards,
[redacted]

To Whomever this may concern;  I have attached the same screen shots that I have just sent to the [redacted]'s office.  Thank you for responding so quickly.                               ...

                               Sincerely,                                                              [redacted]

At this time, Dan our sales manager had applied a discount to the purchase price of the vehicle for the customer due to there not being a second key for the vehicle. The customer was made aware from the time he came in for a test drive that the vehicle only had one key.Thank you,Katie S[redacted]Office...

Manager###-###-####

I am rejecting this response because:The service contract was written on 8/1/17 in the amount of $679. I requested a refund less than two months later on 9/18/17. That means, they should owe me for 34 of 36 months, minus the $50 service charge. $679.00 / 36 months = $18.86 per month.  34 * $18.86 = $6**.27.  Minus the $50 service charge, the total refund should be $591.27. How they can arbitrarily decide that my refund should be just over $400, without any supporting information, doesn't make sense. The way I see it, after I receive the check that has been cut, I am still owed nearly $190 more.I have read the contract thoroughly, and I have outlined the way the refund is supposed to work. I would like a detailed explanation of why they are not providing the refund that's due. Don Wood Polaris represented RPM One, therefore Don Wood Polaris is responsible to make this right.This entire matter has been handled by Don Wood Polaris in a manner that certainly doesn't meet the standards that I'm sure they strive to achieve for proper customer care.Regards,
[redacted]

[redacted]. [redacted], OH [redacted]Their Website is www.donwoodford.comRevdex.comMonday, Aug. 22, 2016,  I sent out a complaint against Don Woods Ford Lincoln Inc. in Athens on selling me a 2014 Ford Focus SE, in which they lied about it’s clear carfax and its 5 recalls. I sent you the wrong address & phone number in which I’m correcting that information:  Don Woods Automotive830 East State StreetAthens, OH 45701###-###-#### Jay Blake Salesperson###-###-#######-###-#### BusinessThey said I had to pay for my own truck,  that was never put on their retail lot – hadn’t been detailed. I have my title to my 2007 F-150XLT & no liens on it but Ford says I have to pay $5,000.00 to own it, again.

Ms. [redacted] did purchase a 2015
Toyota Corolla from Don Wood Ford Lincoln with her mother [redacted] on
8/30/2016. After the purchase she brought the vehicle back on...

8/31/2016 for a
check engine light on, at the time we ran a scan on the vehicle which came back
as a miss fire on a cylinder. We replaced the cylinder,
cleared the code and the vehicle retested good. At that time Ms. [redacted] had no
complaints about the vehicle. On 10/17/2016 Ms. [redacted] brought the vehicle back
stating that the vehicle was running poorly and had intermitted vibration when
slowing down. We gave her a vehicle to drive while the car was in service, and
had also tried to get her a different vehicle permanently but she did not like
anything we had. The car was in our possession for two weeks while we performed
drive tests on the vehicle. The Toyota service department kept the customer
involved during the whole process. By the end of the two week period on 10/31/2016,
the car had been driven for approx. 7.5 hours and the technician was unable to
duplicate the concern. Our Service manager suggested that the fuel may be
getting low causing the vehicle to putter when slowing down possibly causing a
slight vibration. The customer has picked the vehicle up and has not since
voiced any concerns. Thank you, Katie S[redacted]

I am rejecting this response because: I requested the cancellation of the [redacted] and extended warranties in October 2016. The employee I was working with asked for the mileage on the vehicle and nothing else and advised me it would be 6-8 weeks before the refunds came in. When I had not received the refunds after the first of this year I began calling and emailing the employee and my calls and emails were never reined until I filed the complaint with the Revdex.com. When the employee did call me back the day the business received the Revdex.com complaint she asked for copies of multiple documents which I provided. The refunds have now been issued but are prorated thru April 2017 versus October 2016 when I requested the refunds. 
Regards,
[redacted]

[redacted] A [redacted]., #150[redacted], OH [redacted]9/7/16Revdex.comIn reference to our phone call on Sept. 7, 2016,  I’m aware, I don’t have or own the 2014 Ford Focus SE, but in all honesty, the “AS IS’ deal on this vehicle was a fraudulent one, for the salesperson, Jay B[redacted], not Kevin N[redacted], was the person, I delt with, on giving me dishonest answeres, about the above car, and not receiving any of the carfax information on paper at all, during this sale. Therefore, under the circumstances of this 2014 Ford Focus and the lack of honesty, by Jay B[redacted], this deal, should have not, have taken place. Therefore the purchase of the 2007 F-150, was also a dishonest deal, because of this car, above.By not receiving the carfax, when this 2014 ford Focus SE was sold to me, should be grounds for a fraudulent deal, because Jay B[redacted] failed to include the carfax, the papers (you) received, not me, and also failed to disclose the vehicle history in completetion, misrepresenting the truth on this car, according to the lemon law information. If I had received the complete carfax, indicating on what the carfax showed, after the fact, from their response to my complaint, I would have not purchased this car in the first place, but not knowing or being aware of this carfax, I had no way to know the true facts on this car.Whenever, I purchased the 2007 F-150 back in 2008, I received the car fax, from the dealer, for my truck, at the time of purchase. This 2014 Ford Focus SE, should have included the full car’s history at the time of purchase, and because I didn’t, that’s where the dealer , falsified information, & the deal, becomes fraudulent. How this is legal, is beyond my intelligence. Being unaware of these practices is beyond me. Never had I ever experiences this at all, in all my transaction in buying new or used vehicles, since I began driving.Hiding such problems, as transmission problems as with this 2014 Ford Focus SE, which could cause a crash, and telling the consumer, no problems have been reported on the carfax, which Don Woods was aware of before my purchase, because of the “As Is” warranty 7 no arbitration, or shall I say arbitration agreement, would indicate “Red Flag” to most individuals. I was too stupid, to recognize their scam & deception at the moment, til I experimented , the transmission problems, first hand.  The reason, the car is the main problem, even though, not mine or in  my posession, and my 2007 F-150 and the loan, is the end result, is if it had’t been for the fraudulent deal of this car, my truck would have never been, used as a trade in or a loan, to pay for it back.Signing a contract, with no simple explanations, where I could understand their meanings, was a misrepresentation of this whole deal involving first the car and unfortunately my truck. Not everyone is intelligent in these areas. I’m one of them. To take advantage of someone, under these conditions was uncalled for and unwelcomed, but appearently, Don Woods Autom. Are experts in this fraudulent types of deal & that’s how they make their living. Hope they enjoy it now, cause when they have to answer to God in their end, I hope He shows them all, no mercy, and anyone else that condones, this fraudulent behavior & practices. As far am I’m concerned, Laws have been broken, and who best handles, (laws being broken?)

I am rejecting this response because: I received my old license plate on June 28th. Which was ten days after I bought the car. I received my temporary registration and new license plate on July 11th. Which was three weeks later. Which I didn't want or need a new license plate. Also I never wanted a temporary license plate. This whole ordeal has been a slow process. Revdex.com is the only reason I've received anything. I still haven't received anything from the bank I got the loan from. Also my name was listed as [redacted] on my paperwork. No one ever responded to my emails or phone calls, except Andrew who replied to my texts. Every car I've ever bought in my lifetime I received a full tank of gas. It's called hospitality and way to keep customers coming back. I guess no one considered washing my car while I was filling out paperwork. Plus I got a "used" Cadillac that cost nearly $30,000. It's not like I bought a $3,000 Chevy Cavalier. It's like I was doing business with a very small, inexperienced car lot instead of a big dealership. Apparently Jeff W[redacted] doesn't have enough decency to talk to me on the phone or return my phone calls. Also I didn't receive a reply about no inspection sticker being on my "used" Cadillac. No one cares about my concerns because I am three hours away in Beckley, West Virginia.

Customer Complaint [redacted] Ms. [redacted] purchased a 2014 Ford Focus from Don Wood Ford Lincoln Inc. on July 26, 2016. Ms. [redacted] traded in a 2007 Ford F-150 as part of the purchase agreement. There was an agreement to arbitrate signed by the customer during this transaction. Ms. [redacted]...

returned to the dealership on 8/11/2016 requesting that she be able to obtain her trade back. Kevin N[redacted] (Sales Manager) spoke to Ms. [redacted] and explained that the purchase had already been finalized, funding was obtained, titling was already complete and taxes were already paid to the state. Ms. [redacted] expressed interest in repurchasing her previously owned 2007 Ford F-150. Mr. N[redacted] explained that it had not been sold and that she could repurchase the F-150 but it would not be in her best interest, as she would now have a payment on a vehicle she had already owned out right. Ms. [redacted] exclaimed that the F-150 aforementioned had senti[redacted] value as her mother had paid it off for her, and her mother had since passed on.  Mr. N[redacted] had spoken to Ms. [redacted]’s insurance agent in regards to transferring her insurance policy back to the F150. The agent stated that Ms. [redacted] was told by a friend that the aforementioned Focus had been in a flood and it was not disclosed to Ms. [redacted] prior to purchasing. Mr. N[redacted] reviewed the Carfax and verified that the accusations were unfounded, the car had no listing of being in a flood, nor any accident listing (see attached). The purchase transaction was video taped/ recorded; it is clear in that video that Ms. [redacted] was explained all paperwork prior to obtaining her signatures on the documents that she had signed. Ms. [redacted] was pleasant during the process and seemed to have no ill feelings toward the dealership or choice of repurchasing the F-150. Mr. N[redacted] confirmed that for all 2014 Ford Focus’s there is an option for fog lights, however this vehicle was not equipped with fog lights. According to the Carfax, this vehicle had 1 previous owner.  When Ms. [redacted]’s signed her credit application, she authorized Don Wood Ford to run her credit score with different banks to get her the best interest rate on a car loan. When her credit was ran for the Ford Focus, [redacted] responded with the best interest. When her credit was ran for the Ford F-150, [redacted] responded with the best interest rate. Mr. N[redacted] (nor any other employees at Don Wood Ford) has not received any further communications from Ms. [redacted] since her repurchase of the F-150. Mr. N[redacted] did, on the other hand, receive a phone call from a third party person requesting information regarding Ms. [redacted]’s purchase experience. Mr. N[redacted] at that time informed the third party person that he would not be able to discuss any of Mr. [redacted]’s information with her due to privacy policies. Katie S[redacted]   Customer Relations [redacted]

Customer was in on Feb. 14, 2017 for engine problems. At that time we did replace a Cylinder #6 Fuel Injector at no cost to the customer. Vehicle then operated as designed with no further issues. [redacted] picked his vehicle up on Feb. 21, 2017 and has not contacted us with anymore issues. As far as I...

know, the issues has been resolved at no cost to the customer. Thank youKatie S[redacted]Customer Relations Manager###-###-####

[redacted] purchased a 2011 Rav4 on September 26, 2014 at Don Wood Toyota. [redacted] alleges that he asked for a copy of the Carfax which was given by one of our salesmen. [redacted] purchased the...

vehicle. His wife, [redacted] called in on January 11, 2017 stating that she had went to another Dealer and was told that there was an accident listed on the Carfax on their Rav4, and that the trade in value was going to be $1500.00 less because of accident making it $9,000.00 for the Trade-In (Rav4). She then called in to Don Wood to voice her concern that she felt like she was given that wrong Carfax intentionally. I expressed that this was two years ago and that I could not confirm or deny that she received that wrong Carfax at the time. However, I did transfer her call to Dan T[redacted] our Don Wood Toyota General Manager. Dan offered to give [redacted] $10,500.00 for her Trade-In (2011 Rav4) (which was $1,500.00 more that what she was offered at the other dealer) and sell a 2014 Ford Escape for $17094.00. [redacted] said she would think about it and call back. When [redacted] called back she wanted Dan to give her $11,000.00 for her Trade-In (2011 Rav4) and sell the 2014 Ford Escape for $16,400.00. Dan expressed that unfortunately we could not do that. [redacted] turned down our offer and has not contacted us since.     Thank you,  Katie S[redacted] Customer Relations Manager ###-###-####