Majestic Furnishing Distribution

Complaint: [redacted] I am rejecting this response because: When I submitted my original complaint, I was trying to keep my side of the story short and to the point but now I am being forced to state the long version of what happened.  Yes, on July 22 I ordered two recliners.  I paid with a check in the amount of $500 and charged the difference of $488.40 which included an amount to help him pay for his merchant fees of $14.17.  He made me feel like he was giving me such a giveaway deal that I offered to pay that fee for him for the portion I was putting on my card.  After three weeks and many promises to deliver, I still did not have my chairs.  I called to see when I was going to receive them, [redacted] told me he had received the chairs but gave me the option to cancel my order because he had another buyer for the chairs only as a pair if I wanted to cancel my order.  My parents decided they only needed one chair so I took his offer and allowed him to sell my pair of chairs.  He told me he would give me credit for one chair and would order me a single chair on August 11th.  After two more weeks and after his return from Vegas, he claimed that he had issued me credit for the one chair but had failed to close his batch.  I waited another week and still no credit for my single chair.  So three weeks had passed again and no credit and no chair.  I realized on August 30th that it had been almost three weeks waiting for him to issue a credit for my one chair I called my credit card company to see if they could help me get my credit. They gave me a temporary credit that did not show up on my account until September 2nd.  On August 28th, [redacted] told me the single chair came in but that he needed to check it in.  On August 29th he told me his son was going to deliver it to my parent's house.  On August 30th, he told me that the chair was in some delivery truck across town and that he could not get to it.  On August 31, I went into his store to try to pick up my chair and [redacted] seemed to have gotten angry because of my presence.  I was also upset because I had been lied to too many times. Without asking me he proceeded to issue me a credit for $974.23 for both chairs and said that I could pay him for the one chair when I received it. I NEVER RECEIVED ANYTHING. The following week he saw that the credit card company had issued me a credit for the amount charged to my account of $488.40 so he cancelled my full refund of $974.23. ([redacted] has called me a liar because he thought I had disputed my charge after he issued me a full refund when I had already disputed the charge the day before he issued me a credit on the 31st).  I told him that the credit card company was going to give him his $488.40 because I had notified them that we had resolved the dispute (this was before I found out he reversed my full refund).  The credit card company did not cancel the dispute right away, so the credit card company gave him back the $488.40 on September 20th and I did not get my full refund because he cancelled it. On October 2nd, (more than a month later), I went in with my son because I did not have any chairs and I did not have my money back.  He again issued me a full refund of $974.23 and he urged me not to do anything with my credit card account so I told him I would not do anything with my account to cause anything to be charged back to him.  As soon as I walked out the door he again cancelled the full refund he issued in front of me and my son because I never received that credit on my account.  In trying to keep my end of my promise not to call my credit card company I waited until October 17th to call my credit card company to tell them that I did not get any merchandise and I did not have my money back.  The credit card company decided they could only credit me the amount I actually paid with my credit card in the amount of $488.40.  The credit card company told me I was going to lose my power to receive even that amount if it went passed the 18th of October.  If I did not ask my company to do so by this date, I would have been out the whole amount of the purchase. Since the credit card company could not help me with the whole amount, I had to settle for $488.40 and was forced to try to collect my refund of $500 directly from [redacted] at Majestic Furniture.  I can't believe this man has put me through so much misery and now he has the audacity to try to say I owe him money and is trying to charge me a restocking fee.  I gave him more than the benefit of the doubt that he was going to deliver.  I waited for weeks for my credits before I proceeded to try to protect my interests by submitting a dispute with my credit card company twice.  He profited from my money when I allowed him to sell my two chairs to Bel Furniture for profit.  He did not use his contract on me then when he sold my two chairs for a larger profit. I will send my credit card transactions that show my side of these transactions.  I am rightfully owed $500.00.  I have already provided him via certified mail a copy of my cancelled check which he turned around and wrote my check payable to a Maria Rios. I don't know where he is getting his information about all the monies I have received, but I have now submitted proof of what I have received and not received.  I am owed $500 cash because any other form of payment may be taken back or reversed.Please be honest and end this nightmare.
Regards,
[redacted]

Consumer was notify in her invoice number #[redacted] she was also notify verbally that the merchandise will be order from the manufacturer  and that it will be send to san antonio with a comendcarior freight company to reduce the freight charge, She had 2 opportunity not to continue with the purchase 1: when she was notify verbally and the second time when we provided the invoice. Right below the model number and description of the item that she was going to  purchase it states This is a {SPECIAL ORDERS) SPECIAL ORDERS ARE NOT SUBJECT TO CANCELLATION* A minimum fee of 30% of the purchase price will be assessed (re-stocking fee) on all special order cancellation, On seller approved for the cancellation. *ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL* SELLER OR CARRIER CAN DESIGNATE A DAY,  on the back of the invoice states, FOR DELIVERY AFTER THE MERCHANDISE HAS ARRIVE IN SAN ANTONIO, but not a specific time. Seller or carrier cannot move, haul, or rearrange consumer furniture. . Availability of merchandise is estimated according to information on hand at the time order is written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.