Major Hyundai Of Stroudsburg, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
While I appreciate MrN*** replying to my complaint, I cannot accept the responseMy salesman Tyler said that the trade in amount was being split in order for the bank to finance the loan, but not to worry the other $would appear later in the paperworkI only signed the documents at the encouragement of Tyler trusting that he was telling the truth and had my best interests in mindI now know this to be as it was a successful attempt to swindle money from me to maximize profitsAll of the negotiations and numbers that were discussed about the sale were done on a piece of scrap paper that I'm sure MrN*** will deny was usedI did not see any of the actual numbers pertaining to the deal until the final paperwork came out and signed them at the encouragement of Tyler believing what he was telling me was trueI have since learned that no reputable car dealer works out deals this way and it is a red flag to run from the dealThis was a deliberate attempt to take advantage of me and I will not just let MrN*** claim no one remembers saying anything that actually happenedInstant amnesia is convienient but is not an excuse that I am willing to accept. Regards,
*** ***

In reviewing the statement by Mr*** he is stating that he was accepting of a "soft credit check" and we did a "heard check" which I assume means hardWe are a car dealership and as is the norm with a retail dealership we only pull one kind of
report which would be in line with attempting to secure a lease or loan of some sort for a potential customer That is what we did for Mr*** and he signed the appropriate documentation for us to do so. In trying to assist Mr*** I would suggest that he does a little research on the matter The single pull that we made would have a negligible effect on his overall scorePlease feel free to contact me if I may be of any other assistance in this matter
Sincerely,
Nadder R N***
General Manager

October 16th 2017This is in response to your correspondence dated October 10th, 2017.After reviewing *** *** file, we verified that the bank had not cashed the check that was sent to themWe have stopped payment on that check and issued a new one that is being sent via *** and they will have
it tomorrowIt should then be posted to her account within a few days but that is not something I can confirm.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely, Nadder NGeneral Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They are only referring to my last calls with the dealership and not with the visits and first being told that it did include the ***The last calls were after, I had test driven the *** and picked out which one I was interested in Plus it does not even refer to their website which still shows a picture of the *** with the 5,for any trade in and the disclaimer now has been changed to say towards an *** not towards purchase of any new vehicle I have printed copies of the original sale disclaimer and if they did no wrong then why did they change their website ?
Regards,
*** ***

*** ***,This is our response to your notice regarding the complaint filed by *** ***.After reviewing the paperwork and discussing the matter with both the Salesperson and the Manager involved in the transaction, here is our response on the matter.All documents clearly show the trade in value
at $and $in rebatesThese are the same documents that were signed.The Salesperson does not recall *** *** asking about his trade value after the deal was agreed upon or while the paperwork was being signedThe Sales Manager also does not recall the issue of the trade coming up again after the deal was agreed to by both partiesThe Salesperson is also very clear on not making a statement as ridiculous as “the bank would not approve my (your) financing if I (you) was (were) given top dollar for my (your) trade...'.Please feel free to contact me with any other questions or concerns you may have.Nadder N General Manager

December 23, 2015This is our response to your follow up regarding *** ** ***In reviewing the complaint by *** *** it seems she was unhappy with her previous transaction with another dealership and is now upset with us because we could not help her trade in that
vehicleIn reviewing the notes in our CRM regarding her visit it states that she did not have sufficient down payment to trade in her vehicle for anotherIt also states that she was loud and confrontational with multiple members of the sales staff and used foul languageOur records do not indicate any other contact or transactions with *** ***,Please feel free to contact me if I may be of any other assistance in this matterSincerely,
Nadder N.
General Manager

November 16, This is our response to your follow up regarding *** ***,
*** *** had come in to make a purchase of a vehicleHis original request of a vehicle was not able to be met but told him we would keep working on it and he gave a $deposit to hold the car while
that was done and he left, We continued to work on securing a loan at his request and were able to do soThe target payment for him was a payment under $per monthThe lowest payment we were able to secure was $per monthWe explained to *** *** that we do not actually loan the money or control the interest rate or terms of auto loans, that is done by the lenders and that was the best loan we could secure for him,He declined to purchase the vehicle and was refunded the deposit of $250,in full at that time.Please feel free to contact me if I may be of any other assistance in this matterSincerely,Nadder N.
General Manager

November 16, 2015This is our response to your follow up regarding *** *** *** submitted her information online and had communication with a representative from our internet departmentShe was informed of our promotions and she asked about tradein, additional money
down, etcShe was told that she would have to come in and have it submitted to the bankShe came to the dealership and applied for an auto loan, We informed her that we could not secure a loan for her under the terms that were acceptable to her which she states was $1000,down and no co-signer/co-buyerWe explained that we could and would try again for her if she could get someone else that would be acceptable to a bank as a co-signer/co-buyer.Please feel free to contact me if I may be of any other assistance in this matterNadder NGeneral Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12432786, and find that this resolution is satisfactory to me.
Regards,
Michelle Betarie

July 5th, 2016This is our response to your follow up regarding [redacted].Regarding the follow up statement received by you from her on 06/30/16 at 4:24pm we have done everything within reason to assist her in resolving the matter including having her dropped off at home and picked back up multiple times. We also gave her a substantial discount and had a new battery installed in her vehicle per her request. After we picked her up at her home and brought her to the dealership she said she no longer wanted to pay for the battery even though she had signed the estimate for the work. We then had to remove the battery and put the original one back in. All this work was done at no charge to her.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N.General Manager

I now see why she doesn’t come up in our database as far as having an existing transaction with us, she does not. As far as her concern/complaint, we do not have “different” types (soft or hard) of credit reports to pull (access) as a punishment for not purchasing a car as she stated. We have...

one type of pull for each of the three (3) credit bureaus.They came in, authorized us to access their credit which we did and then chose to not purchase a vehicle which of course they have that option. I do not have any other information regarding this matter. I hope this helped clarify our response on the matter.Have a nice weekend and holiday.  Nadder * N[redacted]General ManagerMajor Hyundai

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As I stated in my original complaint,  my issue was with the poor service.  I find amazing that the GM did not acknowledge the fact that neither of the two sales people I dealt worn introduced themselves,  I wad never given an option of putting money down as that was not a conversation I had with either of them.  I was quite irate because I explained my entire situation in detail with the Internet person who said none of it was a problem,  that me driving down there was not going to be a aye of time,  and they could absolutely help me.  In addition, the GM failed to acknowledge that I was directed to a person who want even working because he wad in vacation.   
It is fine that he wants to put it back in me because it explains why there are so many complaints about the service at that facility.  I will obviously never go back and male sure everyone knows how poor of a facility they run. 
Regards,
[redacted]

May 27, 2016This is our response to your follow up regarding [redacted].In reviewing the statement by [redacted], she is stating that we forced her to sign the documentation without explaining to her what the documentation means. It is a standard procedure here at Major Hyundai to always...

explain all documentation before the customer signs. When [redacted] was here at Major Hyundai, she was with her friends that had much more experience purchasing cars. They went over the contract again which resulted in everything being satisfactory. [redacted] had stated when she was present here at Major Hyundai; she will be seeing us in a few months to a year to trade in for something a little bigger for her growing family. [redacted] also stated that she is paying $29000 for the 2013 Hyundai [redacted]. The selling price of the vehicle is $17,570.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N. General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  They are only referring to my last calls with the dealership and not with the visits and first being told that it did include the [redacted].The last calls were after, I had test driven the [redacted] and picked out which one I was interested in.  Plus it does not even refer to their website which still shows a picture of the [redacted] with the 5,000 for any trade in and the disclaimer now has been changed to say towards an [redacted] not towards purchase of any new vehicle.  I have printed copies of the original sale disclaimer and if they did no wrong then why did they change their website ?
Regards,
[redacted]

November 16, 2015This is our response to your follow up regarding [redacted].[redacted] submitted her information online and had communication with a representative from our internet department. She was informed of our promotions and she asked about tradein, additional money down, etc. She was told...

that she would have to come in and have it submitted to the bank. She came to the dealership and applied for an auto loan, We informed her that we could not secure a loan for her under the terms that were acceptable to her which she states was $1000,00 down and no co-signer/co-buyer. We explained that we could and would try again for her if she could get someone else that would be acceptable to a bank as a co-signer/co-buyer.Please feel free to contact me if I may be of any other assistance in this matter.Nadder  N. General Manager

In reviewing the statement by Mr. [redacted] he is stating that he was accepting of a "soft credit check" and we did a "heard check" which I assume means hard.We are a car dealership and as is the norm with a retail dealership we only pull one kind of report which would be in line with attempting...

to secure a lease or loan of some sort for a potential customer.  That is what we did for Mr. [redacted] and he signed the appropriate documentation for us to do so. In trying to assist Mr. [redacted] I would suggest that he does a little research on the matter.  The single pull that we made would have a negligible effect on his overall score.Please feel free to contact me if I may be of any other assistance in this matter. Sincerely, Nadder R N[redacted]General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
This is a complete and utter LIE. One of their representatives named John sat there and told us that he would do a soft inquiry. I should not and will not continue to suffer from their employee's lack of knowledge. Either this company will remove the hard inquiries from my husband and my report or I will reach out and seek legal options.
Regards,
[redacted]

March 27, 2017Due to the actions of [redacted] while on our property we had no option but to contact the police and have also turned the matter over to our attorney,For that reason, I cannot discuss the matter any further.Please feel free to contact me if I may be of any other assistance in...

this matter,Sincerely,Nadder N.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As I stated in my original complaint,  my issue was with the poor service.  I find amazing that the GM did not acknowledge the fact that neither of the two sales people I dealt worn introduced themselves,  I wad never given an option of putting money down as that was not a conversation I had with either of them.  I was quite irate because I explained my entire situation in detail with the Internet person who said none of it was a problem,  that me driving down there was not going to be a aye of time,  and they could absolutely help me.  In addition, the GM failed to acknowledge that I was directed to a person who want even working because he wad in vacation.   It is fine that he wants to put it back in me because it explains why there are so many complaints about the service at that facility.  I will obviously never go back and male sure everyone knows how poor of a facility they run. 
Regards,
[redacted]