Major Hyundai Of Stroudsburg, Inc.

November 16, 2015This is our response to your follow up regarding [redacted].We have a CRM system which is used by staff in both sales and our internet (BDC) department. The following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had spoken to [redacted]...

[redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted]Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead /99 [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N. General Manager

January 5th, 2015
This is our response to your correspondence dated December 29th, 2014.The promotional material that has been referenced is a pull tab board that makes no, nor has any reference to money or a sign or symbol.The disclaimer also explains that if you have a...

matching number, you get the opportunity to play an instant scratch off ticket with a chance to win $25,000.Please feel free to contact me if I may be of any other assistance in this matter.
Sincerely
Nadaer N.
General Manager

My whole experience with major Hyundai has been nothing but bad right from the beginning the sales people harass you they lied to me about the monthly payment to the vehicle they stole $2,500 from me for a downpayment for a vehicle that I never got and nobody will help you when you go in there to ask them about it

November 16, 2015This is our response to your follow up regarding [redacted],[redacted] had come in to make a purchase of a vehicle. His original request of a vehicle was not able to be met but told him we would keep working on it and he gave a $250.00 deposit to hold the car while that was done and...

he left, We continued to work on securing a loan at his request and were able to do so. The target payment for him was a payment under $300.00 per month. The lowest payment we were able to secure was $342.00 per month. We explained to [redacted] that we do not actually loan the money or control the interest rate or terms of auto loans, that is done by the lenders and that was the best loan we could secure for him,He declined to purchase the vehicle and was refunded the deposit of $250,00 in full at that time.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N. General Manager

December 23, 2015This is our response to your follow up regarding [redacted].In reviewing the complaint by [redacted] it seems she was unhappy with her previous transaction with another dealership and is now upset with us because we could not help her trade in that vehicle. In reviewing the...

notes in our CRM regarding her visit it states that she did not have sufficient down payment to trade in her vehicle for another. It also states that she was loud and confrontational with multiple members of the sales staff and used foul language. Our records do not indicate any other contact or transactions with [redacted],Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N.  General Manager

November 16, 2015
This is our response to your follow up regarding [redacted].We have a CRM system which is used by staff in both sales and our internet (BDC) department. The following is the note that was entered by our BDC representative (as stated, Sarah) at 10:25am after she had...

spoken to [redacted] multiple times;called back in and wanted to know if the 5k for trade is for a tucson as well / informed her it is for new [redacted]Then at 5:07pm on the same day Sarah entered this note in the system; called back in told her again the 5k for trade is for an elantra only / told her we are getting customers as close to 5k / trading in a different vehicle instead /99 [redacted] with 200k+ miles on it paid off has title / has to speak with her husbandI feel that this clearly shows that we made every effort to be clear in explaining how that promotion works and that it is not applicable on the vehicle she was interested in.Please feel free to contact me if I may be of any other assistance in this matter.Sincerely,Nadder N. General Manager

I purchased a preowned Hyundai Sante Fe 2009 with 53497 miles on it. On 4/1/15 I brought Hyundai in because of tire light on in vechile..New tire $164.77. On 9/26/15 I brought tire in for oil change, I needed rear brakes $260.97, On 2/27/16 I brought Hyundai in for state inspection, it failed, WHAT!!! They told me I needed a right front Strut, I didn't even know what that was it would cost me $399.00, I said no, I am calling my husband, please can I have the car back. On 3/8/16 I brought the car to P & S garage for inspection, it passed. He told me I needed a right strut and front brakes in the summer. I paid $36.06 for inspection. On 4/5/16 I brought Hyundai into P & S for strut repair, they charged me $252.38. Now I am angered and feel like Hyundai really took advantage of me. I complain to me and they want to fix this, only to take advantage of me a second time, now I am furious. On 4/9/16 I purchase 2014 Cherokee Patriot Jeep with 18526 miles on it, tell them I want same payment as Hyundai and same terms. I was paying $309.00 per month, now I will paying 356.00 per month, I say OK, but please to not cash this $3000.00 down payment till 4/14/16, my pay day. I go over new vechile with insurance company only to find out that Hyundai is finaning me for 84 months and 60 as I was before. I tell them I want to return vechile. They say No, a deal is a deal, I say I will stop payment and call my attorney and drop this vechile back.They are taking advantage of people....

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I have read the reply from Major Hyundai, some of their claim is not true, the car broke down, I took it to them, I met the general manager who told me the service has closed for the day and I will hear from them earlier in the morning. they gave me a curtsey ride home because they said they didn't have any loaner car for me. the next day I waited for their call but they called my job instead, I called them back and they told me they will check on it and let me know. I didn’t hear from them till 4pm and they told me is battery and that my warranty don't cover and not even the extended warranty. The general manager in his response said they offered me a discount and I signed the paper to let them put the battery in. It is not true. After they told me that I have to pay for the battery I told them not to do it and I will be in to pick up the car. I called the next day for a ride and they sent a lady to pick me up. when I got there, Scott the service man, told me I owe them  $175 or so, for the battery. I told him I told them not to put it in so they took the battery off and I took the car home. I  put a new battery Inn myself and was still having the same problem so I sent it back to them 7/11/16,they checked and said it is still the battery and refused to give me a ride to go and pick up the car, so I was there today 7/15/16 to let them put their battery in. I paid  $249 for it.

Review: On/or around February 13th my daughter [redacted] went to purchase a car at this dealer. She signed a contract and was given the keys to the vehicle but not given a copy of the contract pending a note they required from her employer to verify she would be getting a raise and working 30 hours instead of 24. She explained she didn't know when she wuld get the raise or 30 hours but it was promised to her. The next day her emplyer was warned by their lawyer of the implications of signing such an agreement without knowing exactly when this would take place. My daughter called and informed the dealer of this and he told her to come down and they would work it out. I later got a call from my daughter asking me if I could come down to co-sign and I agreed I would. My daughter then asked for my social security number. When I got to Major Hyundai they were still working on getting her approved and said they had an idea that was I could get the car for her. At this point I realized they had sent my information to several banks for me to be the owner of the car. I told them I never said I would be the woner solo, only the cosignor. They gave my daughter her trade car keys back and took the vehicle saying it was only hers if she had gotten the letter from her employer. We left and later went to my own car dealer. While there I found out Major Hyundai had sent 19 applications to banks in my name without my authorization or signature. Even the day after my daughter returned the keys and was given her trade back they were still running applications in my name unauthorized. I called and complained to the sales manager and her said it was normal practice and he assumed I understood. I said I never authorized it and to stop running applications in my name immediately. As far as I'm concerned this is definitely an unethical practice.Desired Settlement: I WOULD LIKE TO HAVE THE BUSINESS CONSIDER THEIR UNETHICAL PRACTICES, APOLOGIZE AND OFFER SOME RESTITUTION.

Business

Response:

Please see attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I never signed anything to have my credit ran and was not present when my credit was ran which means I wasn't informed of the procedure of over 19 banks that got me credit information and my credit score now suffers approximately a 100 point drop. Also, I was never informed the dealership was trying to secure a loan in my name ALONE, when I said I was on my way in to COSIGN with my daughter. I do agree that they had my daughter enter my social security number on line in my absence.

Regards,

Review: I bought My 2012 hyundai veloster on March 23rd 2012 from major Hyundai in stroudsburg and was basicly told to do a volenteer Repo of my old 2010 ford focus that they have people do this all the time all well and good I took delivery of the car and it was good till around end of june is when I strarted to see problems the trans was making a grinding and knocking noise it sholdnt be since its a automatic and has been in there service dept more that 10x times since July For streering wheel replacements-Check eng lights and recall and when I would bring it to the service dept they would never find anything wrong and reset the computer of the error code this car now feels unsafe not knowing whats around the next turnDesired Settlement: I am looking for them to hold there word a buy the car back or help me trade it in without putting up over $6'000 since the car lost value when hyundai failed to report the correct MPG to the epa lost over $4000 in value because of this and no dealer should ever tell a customer to Do a volenteer Repo Just bad Bussiness

Business

Response:

Major Hyundai responded.

Business

Response:

See attached