Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please know I complied with their numerous requirements (within the business days) for shipping the items back as required with pictures attached and the shipping receipt I am pending my response regarding the resolution of this complaint until my account is credited for a full refund as their policy states Upon receipt of this credit I will refer to it as resolved (although would caution others regarding this questionable activity with returns...who wants to complain to the Revdex.com every time they need to return a package?!) Thank you for your assistance with this issueI would not have had a response without your intervention [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Please be advised we truly apologize for the delay on your order We have refunded your original form of payment $for shipping on 6/**/ Your merchandise has shipped via *** and the tracking number is *** the date of delivery is 7/**/ We truly
apologize for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want to clarify something the handle I ordered was supposed to be three inches, but in fact when my husband measured it it was only and half inches I needed a four inch handle ,but either way this was half the size I needed and a half inch off from what was even advertised If you read the emails that were sent back and forth you will see were I stated it was half the size that I needed Like I said either way your company sold me something that was a half a inch off So even if I needed a three inch handle the holes would not match up I have never seen such advertisement in my life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I contacted MyKnobs on 6/*/with the request to return all knobs, they were aware that all knobs had been taken out of the original packaging. They had pictures of several of the knobs lined on a counter to show the damage. One picture specifically showed knobs on the counter, of which were severely chipped, worn, etc. I also advised the customer service representative that I had attempted to use the knobs. I had opened the packaging of all the knobs, and even installed several on my cabinets. At this time, I had knobs in my possession and were damaged showing a damage rate of 25%. Due to severe product damage that was only associated with the knobs not the pulls, I wanted to return all knobs and order pulls. I had this conversation with the customer service specialist on 6/*. As a result of this conversation, a return label was issued and, in good faith, I ordered the corresponding pulls. I returned the knobs as soon as I was able. The picture MyKnobs shows of the product that I returned appears to show approximately 25% damage rate, which is consistent with my communication with them. The conversation on 6/*, and subsequent issued return label, is not being honored. In MyKnobs response, they show that they sent the knobs back to me, however I did not receive this. I am unsure as to what address these knobs were sent and I do not have possession of the product. The label does not show the shipping address. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised the customer purchased a drop pull that was 3" centers We have emails from the customer advising us that they actually needed to purchase a 4" center We emailed the customer several options of 4" center drop pulls and advised her that she can keep the merchandised and
avoid incurring a shipping charge to mail it back to us and that we would issue full refund on the merchandise purchased once a subsequent order was placed for the correct size We will forward over all email and live chat correspondence we have had with the customer to provide proof that we have not ignored the customer or her request to return At this time if the customer would like to return the merchandise she may do so by shipping the merchandise to:*** *** *** * *** ** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to re-open this complaint Although you assisted me in finally getting a return authorization from this company, for which I am truly grateful; I now cannot get my refund issued (no real surprise.) Please consider I returned the merchandise as their policy requires within the time frame on May *, My receipt (attached) shows through *** tracking system, it was delivered to them on May *, and signed by “Mark.” Their response email (attached) said I should receive my refund in 1-weeks Two full weeks have since passed with no response from them and no refund in my bank account They now have both the returned product and my payment I would appreciate your assistance with securing this refund With the trouble I had in just getting them to issue a return authorization number, I suspected they would not be cooperative or honorable with the refund either My suspicions were accurate Thank you for your assistance Please feel free to let me know if you need additional information
Sincerely,
*** ***
Thank you for describing your dissatisfaction you have with the items you were shipped in error. Please accept our truthful apologies and appreciate all customer feedback. We have reviewed your complaint and are sorry that you had a bad experience with our company.
Please know that a full credit has been issued for the entire order in the amount of $via Pay Pal. You may keep the incorrect finish items or donate them. Again we truly apologize for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[MyKnobs.com alleges that they sent me proof of partial credit. I HAVE NOT RECEIVED A DIME IN THE FORM OF A REFUNDWILL THE Revdex.com ASK FOR PROOF OF THEIR PAYMENT BACK TO ME? Will they tell Revdex.com what method they used to refund me? I used a *** *** *** *** to make the purchase. I just checked by account and I have not received any refund from them whatsoeverThis is getting nuts.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised full credit in the amount of $has been issued to the cardholders original form of payment They can keep the item and do as they please with it we do not require it back
Please be advised we are in receipt of the displeasure from [redacted]. The switchplate covers purchased are standard size openings and screw placements. We received (5) five switchplate covers that were in re-sellable condition out of (13) thirteen purchased. If in fact the...
switchplate covers remained not suitable for the customers application why would (8) eight be unwrapped and used. Our return policy clearly states:You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.We have issued credit for the partial return in the amount of $44.21 to the original form of payment and have shipped back to [redacted] the un-sellable merchandise via [redacted] which was delivered on 2/**/17. Unfortunately, we must decline the dispute amount of $115.00 reimbursement.
We really want to thank you for having taken the time to forward your input. We do appreciate hearing from potential consumers, as their comments are vital for us to continue improving our services. We will most certainly be looking into updating our site and making it less unclear for...
the consumer. Again, we thank you for your comments and we hope that you will give us another chance to serve you in the future. Tell us why here...
Please be advised the customer contacted us on 5/**/17 stating that they received five (5) knobs that had chipped paint. On 5/**/17 in good faith we shipped via [redacted] five replacement knobs and advised customer they can keep all ten knobs at no...
additional charge. The customer advised us on 6/*/17 that the replacement order was also damaged and they would like to get five (5) replacements or return the entire all thirty one 31 pieces purchased. We advised them we would require images to ship a second replacement order at no charge at which time they opted to return the entire order and requested a prepaid label. We issued a pre -paid label via email [redacted] on 6/*/17 the label which was not used until 6/**/17. We received the merchandise back to our warehouse damaged and not in resalable condition. We have attached images as you can see what was returned to our company. The merchandise received is all damaged (36) thirty six pieces where old, chipped, worn, scratched and damaged goods that were not shipped from our facility. We have included a copy of the [redacted] tracking detail providing proof that we have retuned that merchandise back to the customer and is currently in there possession. Unfortunately, we are unable to issue credit.
[redacted] Please note down the [redacted] on the outside of the package in large, clear writing. The RGA number is...
approved for (15 ) quantity of item number ([redacted]) . We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued on opened items and unless products are received in good re-sellable condition. For your protection we recommend to maintain proof of the shipment receipt or tracking number. Once the products are received and inspected by the manufacturer, we will be able to issue the appropriate credit. Please-mail us proof of shipment to [redacted] to assure a prompt credit. The credit should appear back on your account in approximately 7-10 business days. Should you have any additional questions or concerns, please feel free to contact us any of our representatives will be delighted to assist you. We are sorry that circumstances prompted the return of this merchandise, but hope that you will continue to allow us to serve you in the future. Please note the RGA Number will expire within 7 business days from the date of receipt of this e-mail. A return package postmarked after the 7 day time frame may be refused and or incur a 25% restocking fee. [redacted] Returns Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please know I complied with their numerous requirements (within the 7 business days) for shipping the items back as required with pictures attached and the shipping receipt. I am pending my response regarding the resolution of this complaint until my account is credited for a full refund as their policy states. Upon receipt of this credit I will refer to it as resolved (although would caution others regarding this questionable activity with returns...who wants to complain to the Revdex.com every time they need to return a package?!) Thank you for your assistance with this issue. I would not have had a response without your intervention. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised we have attached a copy of the credit memo for your records We apologize for the inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please know I complied with their numerous requirements (within the business days) for shipping the items back as required with pictures attached and the shipping receipt I am pending my response regarding the resolution of this complaint until my account is credited for a full refund as their policy states Upon receipt of this credit I will refer to it as resolved (although would caution others regarding this questionable activity with returns...who wants to complain to the Revdex.com every time they need to return a package?!) Thank you for your assistance with this issueI would not have had a response without your intervention [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Please be advised we truly apologize for the delay on your order We have refunded your original form of payment $for shipping on 6/**/ Your merchandise has shipped via *** and the tracking number is *** the date of delivery is 7/**/ We truly
apologize for any inconvenience
Please be advised we have issued full credit to your original form of paymentWe truly apologize for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want to clarify something the handle I ordered was supposed to be three inches, but in fact when my husband measured it it was only and half inches I needed a four inch handle ,but either way this was half the size I needed and a half inch off from what was even advertised If you read the emails that were sent back and forth you will see were I stated it was half the size that I needed Like I said either way your company sold me something that was a half a inch off So even if I needed a three inch handle the holes would not match up I have never seen such advertisement in my life
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I contacted MyKnobs on 6/*/with the request to return all knobs, they were aware that all knobs had been taken out of the original packaging. They had pictures of several of the knobs lined on a counter to show the damage. One picture specifically showed knobs on the counter, of which were severely chipped, worn, etc. I also advised the customer service representative that I had attempted to use the knobs. I had opened the packaging of all the knobs, and even installed several on my cabinets. At this time, I had knobs in my possession and were damaged showing a damage rate of 25%. Due to severe product damage that was only associated with the knobs not the pulls, I wanted to return all knobs and order pulls. I had this conversation with the customer service specialist on 6/*. As a result of this conversation, a return label was issued and, in good faith, I ordered the corresponding pulls. I returned the knobs as soon as I was able. The picture MyKnobs shows of the product that I returned appears to show approximately 25% damage rate, which is consistent with my communication with them. The conversation on 6/*, and subsequent issued return label, is not being honored. In MyKnobs response, they show that they sent the knobs back to me, however I did not receive this. I am unsure as to what address these knobs were sent and I do not have possession of the product. The label does not show the shipping address. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised the customer purchased a drop pull that was 3" centers We have emails from the customer advising us that they actually needed to purchase a 4" center We emailed the customer several options of 4" center drop pulls and advised her that she can keep the merchandised and
avoid incurring a shipping charge to mail it back to us and that we would issue full refund on the merchandise purchased once a subsequent order was placed for the correct size We will forward over all email and live chat correspondence we have had with the customer to provide proof that we have not ignored the customer or her request to return At this time if the customer would like to return the merchandise she may do so by shipping the merchandise to:*** *** *** * *** ** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to re-open this complaint Although you assisted me in finally getting a return authorization from this company, for which I am truly grateful; I now cannot get my refund issued (no real surprise.) Please consider I returned the merchandise as their policy requires within the time frame on May *, My receipt (attached) shows through *** tracking system, it was delivered to them on May *, and signed by “Mark.” Their response email (attached) said I should receive my refund in 1-weeks Two full weeks have since passed with no response from them and no refund in my bank account They now have both the returned product and my payment I would appreciate your assistance with securing this refund With the trouble I had in just getting them to issue a return authorization number, I suspected they would not be cooperative or honorable with the refund either My suspicions were accurate Thank you for your assistance Please feel free to let me know if you need additional information
Sincerely,
*** ***
Thank you for describing your dissatisfaction you have with the items you were shipped in error. Please accept our truthful apologies and appreciate all customer feedback. We have reviewed your complaint and are sorry that you had a bad experience with our company.
Please know that a full credit has been issued for the entire order in the amount of $via Pay Pal. You may keep the incorrect finish items or donate them. Again we truly apologize for the inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[MyKnobs.com alleges that they sent me proof of partial credit. I HAVE NOT RECEIVED A DIME IN THE FORM OF A REFUNDWILL THE Revdex.com ASK FOR PROOF OF THEIR PAYMENT BACK TO ME? Will they tell Revdex.com what method they used to refund me? I used a *** *** *** *** to make the purchase. I just checked by account and I have not received any refund from them whatsoeverThis is getting nuts.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Please be advised full credit in the amount of $has been issued to the cardholders original form of payment They can keep the item and do as they please with it we do not require it back
*** TransactionThe *** Transaction Confirmation page displays the details of *** transactionsThe page displays the result obtained from ***.***
Please be advised we are in receipt of the displeasure from [redacted]. The switchplate covers purchased are standard size openings and screw placements. We received (5) five switchplate covers that were in re-sellable condition out of (13) thirteen purchased. If in fact the...
switchplate covers remained not suitable for the customers application why would (8) eight be unwrapped and used. Our return policy clearly states:You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges. We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.We have issued credit for the partial return in the amount of $44.21 to the original form of payment and have shipped back to [redacted] the un-sellable merchandise via [redacted] which was delivered on 2/**/17. Unfortunately, we must decline the dispute amount of $115.00 reimbursement.
We really want to thank you for having taken the time to forward your input. We do appreciate hearing from potential consumers, as their comments are vital for us to continue improving our services. We will most certainly be looking into updating our site and making it less unclear for...
the consumer. Again, we thank you for your comments and we hope that you will give us another chance to serve you in the future. Tell us why here...
Please be advised the customer contacted us on 5/**/17 stating that they received five (5) knobs that had chipped paint. On 5/**/17 in good faith we shipped via [redacted] five replacement knobs and advised customer they can keep all ten knobs at no...
additional charge. The customer advised us on 6/*/17 that the replacement order was also damaged and they would like to get five (5) replacements or return the entire all thirty one 31 pieces purchased. We advised them we would require images to ship a second replacement order at no charge at which time they opted to return the entire order and requested a prepaid label. We issued a pre -paid label via email [redacted] on 6/*/17 the label which was not used until 6/**/17. We received the merchandise back to our warehouse damaged and not in resalable condition. We have attached images as you can see what was returned to our company. The merchandise received is all damaged (36) thirty six pieces where old, chipped, worn, scratched and damaged goods that were not shipped from our facility. We have included a copy of the [redacted] tracking detail providing proof that we have retuned that merchandise back to the customer and is currently in there possession. Unfortunately, we are unable to issue credit.
[redacted] Please note down the [redacted] on the outside of the package in large, clear writing. The RGA number is...
approved for (15 ) quantity of item number ([redacted]) . We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued on opened items and unless products are received in good re-sellable condition. For your protection we recommend to maintain proof of the shipment receipt or tracking number. Once the products are received and inspected by the manufacturer, we will be able to issue the appropriate credit. Please-mail us proof of shipment to [redacted] to assure a prompt credit. The credit should appear back on your account in approximately 7-10 business days. Should you have any additional questions or concerns, please feel free to contact us any of our representatives will be delighted to assist you. We are sorry that circumstances prompted the return of this merchandise, but hope that you will continue to allow us to serve you in the future. Please note the RGA Number will expire within 7 business days from the date of receipt of this e-mail. A return package postmarked after the 7 day time frame may be refused and or incur a 25% restocking fee. [redacted] Returns Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please know I complied with their numerous requirements (within the 7 business days) for shipping the items back as required with pictures attached and the shipping receipt. I am pending my response regarding the resolution of this complaint until my account is credited for a full refund as their policy states. Upon receipt of this credit I will refer to it as resolved (although would caution others regarding this questionable activity with returns...who wants to complain to the Revdex.com every time they need to return a package?!) Thank you for your assistance with this issue. I would not have had a response without your intervention. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Unfortunately, we must decline any reimbursement.
Please be advised we have attached a copy of the credit memo for your records. We apologize for the inconvenience.