Dear [redacted] ***, We thank you for your patience and co-operationWe regret the delay in resolving your concernsFurther, we are glad to inform you that we have received an approval for a refund of $ and same has been initiated from our endRefund will reflect in your account in working days or as per your bank’s billing cycle Do write to us for any clarificationsRegards, Team – CustomerDelight
Regret the delay in resolving your concernsKindly be informed that we have now initiated a refund of $ and same will reflect in your account within working days or as per your bank’s billing cycle Thank you for your patience and co-operation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because as per the email sent by business on Dec.***,they already agreed to refund $so what matter is being resolved with airlinesAs mentioned earlier, the business should deal with airlines on their level and has nothing to do with meThe business should now initiate the refund ASAP as it is already over monthsAnd if they want to take their sweet time, should start calculating an interest on the said amount as there is no reason to delay the refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***,Your tickets are confirmed and ticketed as discussed earlierThank you for your patience and co-operation.Regards,Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have still not received my refund checksMakemytrip keeps saying "they are checking with United Airlines"However, United Airlines has ALREADY sent separate checks to Makemytrip over month ago, in the amounts of $& $I have already provided the United Airlines Refund Number and Check number, and have emailed the Makemytrip.com Customer Care department the official PDF documents in regards to all these proofsHowever, Makemytrip.com keeps on avoiding the topic by saying "We are checking with United; please wait hours" and then they do not respond for up to weekThis matter is not going on for close to monthsIt has been a very disappointing experience and very fraudulent on the part of Makemytrip.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Sir,This is in reference to your complaint, please be informed that we have already processed a refund of USD 1,on [redacted] April against booking id [redacted] Kindly validate the same at your end and do write to us for any clarifications.We look forward for an amicable closure of the matter.Regards,Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not travel on Sep [redacted] as alleged that the ticket was exchangedMy passport proves the same and the email sent by Make my trip that the staus was changed to "Open"Despite several calls made to the business, no response and help in reissuing the ticket was receivedWhen the ticket status was changed to " Open" thru Make my trip, how did it change to "exchange", when no such request was made from my endSince, no help was rendered by business in reissuing the ticket, despite several calls, the fare for return segment should be refundedbusiness should be held responsible in lapse /omission of rendering services though fare was paid to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I haven't received the refund I was expecting in response to the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Dear Sir, This has reference to your letter dated [redacted] September, with regard to the aforesaid complaint received by us on [redacted] September, At the outset we apologize for the inconvenience caused to the complainantHowever, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirementsThe email dated [redacted] September,is enclosed herewith for your ready reference Hope the above said is as per the requirement of the complainantKindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office Yours sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] MakeMyTrip (referred to as MMT below) continues to make this process more impossible with every passing day:October *, -- [redacted] of MMT said send us the medical letter and we will process your refund within hours and a refund will come in a few weeksNovember **, -- We called them again, and first they now denied every receiving the med cert Then, they admitted they had the original Oct * email, but I resubmitted it anyway Again, I got an email confirming MMT received it.December *, 2014, MMY responds by email and apologies for the delay Await processing within hours.December *, we now get an email asking for THREE THINGS vs the original one.December **, 2014, and new EMAIL from MMT asking for SIX THINGS, vs the original one Many of the things they now require are in violation of the US HIPPAA laws - specifics of medication, copies of diagnoses, medical reports etc It seems they are playing hardball now that Revdex.com is involved, but asking for copies of medical records, medicine details, etc seems outrageous on almost every level And all this just to make it harder to give a refund Really? Just for an airfare refund? These are unheard of practices for any legitimate travel business We have all of the emails, but are not including them here to protect MMT employees who sent them, but copies are available to Revdex.com under separate cover In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted] ***
Dear [redacted] ***, This is in reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future Further, kindly be informed that we have initiated a refund of $ 4,on [redacted] Oct’and same will reflect in your account within 7-working days or as per your bank’s billing cycle Regards, Team – CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business response is not appropriateThey have been responding like that in the pastAnd in spite of providing the business all the documents they charged my credit card with $ Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello thanks very much I had earlier sent an email to make my trip at the email id that you provided stating the trip id etc but I have not received any response from them so far Below is the content of my email to make my trip Pls let me know how to proceed further, thanks Guru Email msg sent to Make my trip: Hello I received the attached message from BB asking me to let you know the trip details so you could reslove the pricing issue that I reportedMake my trip booking id : [redacted] I would like to get $reimbursed since the intial price gaurantee was not honoredI had sent an email to make my trip before with the request but there was no response from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Can I get some update on when I can get the refund? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't receive the credit back as claimed by the companyRegards [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***,We understand the delay, however, we want to help you in the matter and hence we are dealing with the Airline on the matter on your behalfWe appreciate your patience.Regards,Team - CustomerDelight
Dear Sir,This is in reference to your complaintKindly note that we have sent you an e-mail and request you to respond so that we can assist you further.Regret the inconvenience.Regards,Team _ CustomerDelight
Dear [redacted] ***, This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with uswe have checked the details and found that you have interacted with us several times for a date changeWe would like to inform that since the fares which was offered to you was a discounted one and hence we were not able to get the same fare basis for the requested datesWe regret the delay in resolving your concerns and we assure you that the only reason we could not make changes is because same fare basis was not availableWe appreciate the candid feedback and we will certainly use it to enhance our service levelsAs per the recent communication, you have decided to go with the same dates and no changes has been doneAlso as per the recent interaction we found that you had concerns with the layover timeWe will not be able to make any changes since these flights were selected by you online and now we don’t have any option availableFor any further assistance kindly call usThank you for your patience and co-operationRegards, Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is still in progress to me and the matter has not been resolved yet I hope they get my money in short time Sincerely, [redacted]
Dear [redacted] ***, We thank you for your patience and co-operationWe regret the delay in resolving your concernsFurther, we are glad to inform you that we have received an approval for a refund of $ and same has been initiated from our endRefund will reflect in your account in working days or as per your bank’s billing cycle Do write to us for any clarificationsRegards, Team – CustomerDelight
Regret the delay in resolving your concernsKindly be informed that we have now initiated a refund of $ and same will reflect in your account within working days or as per your bank’s billing cycle Thank you for your patience and co-operation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because as per the email sent by business on Dec.***,they already agreed to refund $so what matter is being resolved with airlinesAs mentioned earlier, the business should deal with airlines on their level and has nothing to do with meThe business should now initiate the refund ASAP as it is already over monthsAnd if they want to take their sweet time, should start calculating an interest on the said amount as there is no reason to delay the refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***,Your tickets are confirmed and ticketed as discussed earlierThank you for your patience and co-operation.Regards,Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have still not received my refund checksMakemytrip keeps saying "they are checking with United Airlines"However, United Airlines has ALREADY sent separate checks to Makemytrip over month ago, in the amounts of $& $I have already provided the United Airlines Refund Number and Check number, and have emailed the Makemytrip.com Customer Care department the official PDF documents in regards to all these proofsHowever, Makemytrip.com keeps on avoiding the topic by saying "We are checking with United; please wait hours" and then they do not respond for up to weekThis matter is not going on for close to monthsIt has been a very disappointing experience and very fraudulent on the part of Makemytrip.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Sir,This is in reference to your complaint, please be informed that we have already processed a refund of USD 1,on [redacted] April against booking id [redacted] Kindly validate the same at your end and do write to us for any clarifications.We look forward for an amicable closure of the matter.Regards,Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not travel on Sep [redacted] as alleged that the ticket was exchangedMy passport proves the same and the email sent by Make my trip that the staus was changed to "Open"Despite several calls made to the business, no response and help in reissuing the ticket was receivedWhen the ticket status was changed to " Open" thru Make my trip, how did it change to "exchange", when no such request was made from my endSince, no help was rendered by business in reissuing the ticket, despite several calls, the fare for return segment should be refundedbusiness should be held responsible in lapse /omission of rendering services though fare was paid to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I haven't received the refund I was expecting in response to the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Dear Sir, This has reference to your letter dated [redacted] September, with regard to the aforesaid complaint received by us on [redacted] September, At the outset we apologize for the inconvenience caused to the complainantHowever, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirementsThe email dated [redacted] September,is enclosed herewith for your ready reference Hope the above said is as per the requirement of the complainantKindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office Yours sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] MakeMyTrip (referred to as MMT below) continues to make this process more impossible with every passing day:October *, -- [redacted] of MMT said send us the medical letter and we will process your refund within hours and a refund will come in a few weeksNovember **, -- We called them again, and first they now denied every receiving the med cert Then, they admitted they had the original Oct * email, but I resubmitted it anyway Again, I got an email confirming MMT received it.December *, 2014, MMY responds by email and apologies for the delay Await processing within hours.December *, we now get an email asking for THREE THINGS vs the original one.December **, 2014, and new EMAIL from MMT asking for SIX THINGS, vs the original one Many of the things they now require are in violation of the US HIPPAA laws - specifics of medication, copies of diagnoses, medical reports etc It seems they are playing hardball now that Revdex.com is involved, but asking for copies of medical records, medicine details, etc seems outrageous on almost every level And all this just to make it harder to give a refund Really? Just for an airfare refund? These are unheard of practices for any legitimate travel business We have all of the emails, but are not including them here to protect MMT employees who sent them, but copies are available to Revdex.com under separate cover In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted] ***
Dear [redacted] ***, This is in reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future Further, kindly be informed that we have initiated a refund of $ 4,on [redacted] Oct’and same will reflect in your account within 7-working days or as per your bank’s billing cycle Regards, Team – CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business response is not appropriateThey have been responding like that in the pastAnd in spite of providing the business all the documents they charged my credit card with $ Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello thanks very much I had earlier sent an email to make my trip at the email id that you provided stating the trip id etc but I have not received any response from them so far Below is the content of my email to make my trip Pls let me know how to proceed further, thanks Guru Email msg sent to Make my trip: Hello I received the attached message from BB asking me to let you know the trip details so you could reslove the pricing issue that I reportedMake my trip booking id : [redacted] I would like to get $reimbursed since the intial price gaurantee was not honoredI had sent an email to make my trip before with the request but there was no response from them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Can I get some update on when I can get the refund? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I didn't receive the credit back as claimed by the companyRegards [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***,We understand the delay, however, we want to help you in the matter and hence we are dealing with the Airline on the matter on your behalfWe appreciate your patience.Regards,Team - CustomerDelight
Dear Sir,This is in reference to your complaintKindly note that we have sent you an e-mail and request you to respond so that we can assist you further.Regret the inconvenience.Regards,Team _ CustomerDelight
Dear [redacted] ***, This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with uswe have checked the details and found that you have interacted with us several times for a date changeWe would like to inform that since the fares which was offered to you was a discounted one and hence we were not able to get the same fare basis for the requested datesWe regret the delay in resolving your concerns and we assure you that the only reason we could not make changes is because same fare basis was not availableWe appreciate the candid feedback and we will certainly use it to enhance our service levelsAs per the recent communication, you have decided to go with the same dates and no changes has been doneAlso as per the recent interaction we found that you had concerns with the layover timeWe will not be able to make any changes since these flights were selected by you online and now we don’t have any option availableFor any further assistance kindly call usThank you for your patience and co-operationRegards, Team - CustomerDelight
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is still in progress to me and the matter has not been resolved yet I hope they get my money in short time Sincerely, [redacted]