Dear [redacted] , This is with reference to your complaint, we apologize for any inconvenience caused to you and we regret the delay in resolving your concernsWe are getting the details checked and we will E-mail you directly with the update at the earliest Thank you for your patience and co-operation Regards, Team - CustomerDelight
Dear [redacted] , This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with usKindly be informed that since this is a death waiver case it took longer time than expectedWe have now initiated a refund of USD and same will reflect in your account within 10-working days or as per your bank’s processing cycleThank you for your patience and co-operation.Regards,Team - CustomerDelight
Dear [redacted] ,This is in reference to your complaint, we apologize for any inconvenience caused while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future.Further, we are getting the details checked and shall get back to you at the earliest.Solicit your co-operationRegards,Team - CustomerDelight
[redacted] [redacted] Dear Sir, This has reference to your letter dated [redacted] October, with regard to the aforementioned complaint received by us on , [redacted] October, At the outset we apologize for the inconvenience caused to the complainantHowever, we are pleased to inform you that an amount of USD has been refunded on [redacted] October,to the same card that the complainant used at the time of booking and should reflect on your account as per the bank processing cycle Please note that the above said is towards full and final settlement of all the claims and there is no cause of action existing against us in favour of the complainant Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office Yours sincerely, [redacted] --------------------------------------------------------------------------------...⇄ [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am unsure that why the fee is being charged if it was not disclosed at the time of placing rescheduling requestAs stated earlier I have attached an email from MakeMyTrip which clearly lays out the charges for rescheduling and there is no mention of a feeThere cannot be arbitrary changes in fees applied at any time.Also, why am I being charged any fee by your agency if you are unable to reschedule our tickets with the original carrier? Please explainAs per terms of carriage, the rescheduling fee was being charged by KLM (the original carrier) who issued the ticket and not by MakeMyTrip (3rd part travel agent in this case)Need your response to better understand legal implications here on the contract from carrier In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***
Dear [redacted] ***, Apologies for the delay in responseWe were trying to reach you at ###-###-#### but there was no responseKindly share an appropriate time so that we can call you on Monday and discuss the matter.Solicit your co-operationRegards,Team - CustomerDelight
Dear [redacted] ,Validated the concerns and found that while you called in the month of May, last year, regarding keeping the ticket open on Medical grounds, we advised that the ticket can be kept open till [redacted] Apr and date change penalty of USD along with any fare difference would be applicable to travelyou called later that month to change the ticket and re route, to which we denied as that wasn't permitted as per Airline fare rulesPost that you reached us in the month of Feb this year to check the ticket status, to which we did advise the ticket validity to be till [redacted] Apr 15, we've also reminded that date change penalty of USD along with any fare difference would be applicable to travelLater that month you called up again for booking and denied for paying change penalty of USD along with any fare differenceWe did ask for Medical docs to seek any exception from the Airline but were denied any waiver from the AirlineWe did inform you the same via email and on call, wherein you denied to travel due to Medical reasons and wanted refundThis time we checked with the Airline for refund but were denied for that too and we did inform you the same via email, call and on voice mailIn this series of interaction, all the terms and conditions related to the validity of the ticket, change penalty and any fare difference was advised, well in advance but there wasn't any date within the validity provided from yourUnfortunately your booking has no value now and no refund can be processed.Regards,Team - CustomerDelight
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Response Here] I have reached the customer service of business again and they have charged me $800 for change of schedule post this complaint (which implies that seats were available) but unfortunately my complaint still remains unresolved because I have not yet received the new ticket per the updated schedule or the invoice for the charges. The payment was made on 12/*/2014 and the screenshot of payment is attached for booking ID [redacted] Also, I would like to understand the breakup of charges because I was initially told over email that there is only a $350 per person charge for schedule change which sums to $700 for two passengers but I have been charged $800. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is an unsatisfactory response for me, because I have been told many times by many different operators/agents that MakeMyTrip will look into my caseBut nothing is ever accomplishedLast week, when I wrote this complaint against MakeMyTrip to the Revdex.com, I also forwarded a copy of the complaint to [redacted] , as well as MakeMyTrip directlyI received an e-mail response days later from a MakeMyTrip agent stating that my "Case has been Closed"I did not receive a call from the [redacted] or [redacted] , nor does anyone from MakeMyTrip look further into my case to see that I still have a return ticket PendingI received a response from [redacted] that I have to deal with the Travel Agent directlyThey also clearly stated in their letter that my ticket is still valid for upto year from the date of issueI am attaching a copy of the letter I received from [redacted] This is very frustrating, and I am completely dissatisfied with MakeMyTripI want everyone to be warned that this company is not reliableThey do not follow through with what they sayAnd they have many other unresolved complaints against them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks for your replyI have not been offered any resolution from the business so farThey have asked me to provide some documentations (ticket and boarding passes) in order to provide further assistance, which I have already providedAt this moment, I am not in the position to either accept or reject business's offer as I am still waiting for their final responsePlease suggest me if I require any action in order to keep this complaint open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: makemytrip.com hasn't given me any credit or taxes money back, What I know is government won' charge taxes for the not use ticket and I want all those tax back from makemytrip.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Sir,This is in reference to your complaint, we apologize for any inconvenience caused to you while deaing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future.We are checking the details and will update you at the earliest.Solicit your co-operation.Regards,Team - CustomerDelight
Dear [redacted] ***, This is in reference to our telephonic confirmation, we regret the inconvenience caused to while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in futureFurther, as discussed the ticket status for BRU-CLT is marked as exchanged (under Airline’s control) and hence we could not assist you with the changesWe are now getting this validated with the Airline and we will update you at the earliest Solicit your co-operationRegards, Team - CustomerDelight
Dear Sir,First and foremost we request you to kindly co-ordinate with us for the desired changes to avoid fare hikeKindly be informed that while charging you date change penalties we have clearly informed you that MMT service fee of $ will be applicable per passenger and post your consent only amount was charged.We are validating your concerns again and we will update you at the earliestLook forward for an amicable closure of the matterWe would also like to inform you that the date change on your ticket is not applicable as your tickets are expired however considering manual error (rescheduling committed) at our end we are honoring your date change request and we will appreciate your kind co-operation so that we can drive this to closure.Any applicable fare change and MMT service fee will be applicable subject to availability.Kindly co-operate in the matter.Regards,***
Dear [redacted] , This is with reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with usWe assure you that this is a rare incident and we will make sure that such incidents should not be repeated in futureFurther, we are getting the details checked and we will update you at the earliestSolicit your co-operationRegards,Team - CustomerDelight
Dear [redacted] , This is with reference to your complaint, we apologize for any inconvenience caused to you and we regret the delay in resolving your concernsWe are getting the details checked and we will E-mail you directly with the update at the earliest Thank you for your patience and co-operation Regards, Team - CustomerDelight
Dear [redacted] , This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with usKindly be informed that since this is a death waiver case it took longer time than expectedWe have now initiated a refund of USD and same will reflect in your account within 10-working days or as per your bank’s processing cycleThank you for your patience and co-operation.Regards,Team - CustomerDelight
Dear [redacted] ,This is in reference to your complaint, we apologize for any inconvenience caused while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future.Further, we are getting the details checked and shall get back to you at the earliest.Solicit your co-operationRegards,Team - CustomerDelight
[redacted] [redacted] Dear Sir, This has reference to your letter dated [redacted] October, with regard to the aforementioned complaint received by us on , [redacted] October, At the outset we apologize for the inconvenience caused to the complainantHowever, we are pleased to inform you that an amount of USD has been refunded on [redacted] October,to the same card that the complainant used at the time of booking and should reflect on your account as per the bank processing cycle Please note that the above said is towards full and final settlement of all the claims and there is no cause of action existing against us in favour of the complainant Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office Yours sincerely, [redacted] --------------------------------------------------------------------------------...⇄ [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am unsure that why the fee is being charged if it was not disclosed at the time of placing rescheduling requestAs stated earlier I have attached an email from MakeMyTrip which clearly lays out the charges for rescheduling and there is no mention of a feeThere cannot be arbitrary changes in fees applied at any time.Also, why am I being charged any fee by your agency if you are unable to reschedule our tickets with the original carrier? Please explainAs per terms of carriage, the rescheduling fee was being charged by KLM (the original carrier) who issued the ticket and not by MakeMyTrip (3rd part travel agent in this case)Need your response to better understand legal implications here on the contract from carrier In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***
Dear [redacted] ***, Apologies for the delay in responseWe were trying to reach you at ###-###-#### but there was no responseKindly share an appropriate time so that we can call you on Monday and discuss the matter.Solicit your co-operationRegards,Team - CustomerDelight
Dear [redacted] ,Validated the concerns and found that while you called in the month of May, last year, regarding keeping the ticket open on Medical grounds, we advised that the ticket can be kept open till [redacted] Apr and date change penalty of USD along with any fare difference would be applicable to travelyou called later that month to change the ticket and re route, to which we denied as that wasn't permitted as per Airline fare rulesPost that you reached us in the month of Feb this year to check the ticket status, to which we did advise the ticket validity to be till [redacted] Apr 15, we've also reminded that date change penalty of USD along with any fare difference would be applicable to travelLater that month you called up again for booking and denied for paying change penalty of USD along with any fare differenceWe did ask for Medical docs to seek any exception from the Airline but were denied any waiver from the AirlineWe did inform you the same via email and on call, wherein you denied to travel due to Medical reasons and wanted refundThis time we checked with the Airline for refund but were denied for that too and we did inform you the same via email, call and on voice mailIn this series of interaction, all the terms and conditions related to the validity of the ticket, change penalty and any fare difference was advised, well in advance but there wasn't any date within the validity provided from yourUnfortunately your booking has no value now and no refund can be processed.Regards,Team - CustomerDelight
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Response Here] I have reached the customer service of business again and they have charged me $800 for change of schedule post this complaint (which implies that seats were available) but unfortunately my complaint still remains unresolved because I have not yet received the new ticket per the updated schedule or the invoice for the charges. The payment was made on 12/*/2014 and the screenshot of payment is attached for booking ID [redacted] Also, I would like to understand the breakup of charges because I was initially told over email that there is only a $350 per person charge for schedule change which sums to $700 for two passengers but I have been charged $800. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is an unsatisfactory response for me, because I have been told many times by many different operators/agents that MakeMyTrip will look into my caseBut nothing is ever accomplishedLast week, when I wrote this complaint against MakeMyTrip to the Revdex.com, I also forwarded a copy of the complaint to [redacted] , as well as MakeMyTrip directlyI received an e-mail response days later from a MakeMyTrip agent stating that my "Case has been Closed"I did not receive a call from the [redacted] or [redacted] , nor does anyone from MakeMyTrip look further into my case to see that I still have a return ticket PendingI received a response from [redacted] that I have to deal with the Travel Agent directlyThey also clearly stated in their letter that my ticket is still valid for upto year from the date of issueI am attaching a copy of the letter I received from [redacted] This is very frustrating, and I am completely dissatisfied with MakeMyTripI want everyone to be warned that this company is not reliableThey do not follow through with what they sayAnd they have many other unresolved complaints against them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thanks for your replyI have not been offered any resolution from the business so farThey have asked me to provide some documentations (ticket and boarding passes) in order to provide further assistance, which I have already providedAt this moment, I am not in the position to either accept or reject business's offer as I am still waiting for their final responsePlease suggest me if I require any action in order to keep this complaint open In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: makemytrip.com hasn't given me any credit or taxes money back, What I know is government won' charge taxes for the not use ticket and I want all those tax back from makemytrip.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Sir,This is in reference to your complaint, we apologize for any inconvenience caused to you while deaing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future.We are checking the details and will update you at the earliest.Solicit your co-operation.Regards,Team - CustomerDelight
Dear [redacted] ***, This is in reference to our telephonic confirmation, we regret the inconvenience caused to while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in futureFurther, as discussed the ticket status for BRU-CLT is marked as exchanged (under Airline’s control) and hence we could not assist you with the changesWe are now getting this validated with the Airline and we will update you at the earliest Solicit your co-operationRegards, Team - CustomerDelight
Dear Sir,First and foremost we request you to kindly co-ordinate with us for the desired changes to avoid fare hikeKindly be informed that while charging you date change penalties we have clearly informed you that MMT service fee of $ will be applicable per passenger and post your consent only amount was charged.We are validating your concerns again and we will update you at the earliestLook forward for an amicable closure of the matterWe would also like to inform you that the date change on your ticket is not applicable as your tickets are expired however considering manual error (rescheduling committed) at our end we are honoring your date change request and we will appreciate your kind co-operation so that we can drive this to closure.Any applicable fare change and MMT service fee will be applicable subject to availability.Kindly co-operate in the matter.Regards,***
Dear [redacted] , This is with reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with usWe assure you that this is a rare incident and we will make sure that such incidents should not be repeated in futureFurther, we are getting the details checked and we will update you at the earliestSolicit your co-operationRegards,Team - CustomerDelight