Malcolm S. Gerald & Associates, Inc.

we will close this account and cease communications with this person. [redacted]

Complaint: [redacted]
I am willing to receive a letter with an itemized bill; as I stated before, if the bill truly corresponds to me, then I am happy to pay it directly to the debtor, not to the law firm.  I asked for a letter a long time ago--why us it so difficult for this firm just to send a letter?I am not going to tolerate misrepresentations or sarcasm from this firm. I asked them for letters a long time ago and this law firm refused do that until now. What kind of law firm refuses to send a letter or identify its client? It's sarcastic remark about someone taking my identity to pay two bills automatic says many things, among these: 1) a complete lack of respect for me and the identity theft that I experienced; and, 2) an indirect acknowledgement that, if a payment arrangement had been made, the debtor failed to withdraw payment.  This law firm is subject to the rules of professional conduct, which includes standards for treatment of unrepresented parties and others.  I believe that the Revdex.com should notify the Attorney Regulatory and Disciplinary Commission of this firm's practices.   
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2014/04/15) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
we are calling to collect a debt. I am not sure how we are harassing this person since she hasn't once answered the call...

or returned our messages, but we will remove the number and stop calling.

Complaint: [redacted]I am willing to receive a letter with an itemized bill; as I stated before, if the bill truly corresponds to me, then I am happy to pay it directly to the debtor, not to the law firm.  I asked for a letter a long time ago--why us it so difficult for this firm just to send a letter?
I am not going to tolerate misrepresentations or sarcasm from this firm. I asked them for letters a long time ago and this law firm refused do that until now. What kind of law firm refuses to send a letter or identify its client? It's sarcastic remark about someone taking my identity to pay two bills automatic says many things, among these: 1) a complete lack of respect for me and the identity theft that I experienced; and, 2) an indirect acknowledgement that, if a payment arrangement had been made, the debtor failed to withdraw payment.  This law firm is subject to the rules of professional conduct, which includes standards for treatment of unrepresented parties and others.  I believe that the Revdex.com should notify the Attorney Regulatory and Disciplinary Commission of this firm's practices.  
 
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2014/02/26) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
we will close our file and stop calling immediately.
Final Consumer Response /* (3000, 11, 2014/02/26) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I would like to know why I received the call and who gave my personal information to this company.
Once that is provided I can decide if I will accept this response from [redacted] concerning his company.
Thank You
Final Business Response /* (4000, 13, 2014/03/03) */
We were representing a Debt Buyer for a past due account for [redacted] Wireless. As stated in the previous response, we have closed this account and will not attempt to contact the consumer again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2014/06/30) */
Contact Name and Title: [redacted],President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
Can you supply us with a date of birth or social security number so we may verify if we are trying to contact the right...

person or not?

Initial Business Response /* (1000, 5, 2014/04/15) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
We have sent two letters already and have no record of this person requesting paperwork. We will contact client to get...

more information.

This company called my house tonight at 9 03 I stayed on the line all though it kept saying all reps were busy after 4 minutes they hung up, I called back and stated why did you call my house after 9 gentleman said he didn't but checked my pone number and said yes someone from there did I said you realize this is illegal? He asked if I was x I said no and you are not supposed to call anyone after 9. This company has repeatedly called I answer r say hello hello hello no one is there then click...... what is it with these guys.....they claim my son owes an old [redacted] bill, send something in writing he has asked and they have not, bottom line there practices are border line illegal if not like tonight outright illegal.

We believe that we are contacting the correct [redacted] and that this person has a debt with our client. Since this complaint states that this person does not want us to contact them again, we will return this account to our client and let them pursue this as they decide to....

 
We are closing this account as a cease and desist.

Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
we have received this debt and will close this account in our office today.

Initial Business Response /* (1000, 5, 2014/05/06) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
we have removed the number and will not call it again.

Initial Business Response /* (1000, 5, 2014/05/06) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
This letter was sent in error. We will close this account immediately and no further activity will take place. Thank you.

Initial Business Response /* (1000, 7, 2015/08/24) */
The client has placed a number of accounts with our office. We have removed the number and will not call again.

Initial Business Response /* (1000, 5, 2014/12/15) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
If we are calling a wrong number, we would be more then happy to stop calling. No where in the complaint does it tell us...

what number we are calling so we may remove it. please supply the number and it will be removed immediately.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok, here is the number: XXX-XXX-XXXX. I have asked your company NOT to call and get nowhere.
Please keep this complaint open for at least another 6 months. I won't know if they stop calling me until a number of months has gone by. just because they say they will stop, doesn't mean that they will. Glitches happen all the time.
Companies like this one need to be on top of their game and not just do a knee [redacted] reaction and keep calling a number just because in 1949 someone owned it who was delinquent, or bought something or whatever. Honestly... get with the times; what the heck do you think the internet is for.
Final Business Response /* (4000, 9, 2014/12/15) */
I found the file in question and removed the number immediately. This number should not be called again. If you have any questions, call me directly. My name is [redacted], President. I removed the number personally.

Initial Business Response /* (1000, 5, 2015/06/16) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
We will close our account immediately as disputed. We will make no further attempts to collect on this debt.

Initial Business Response /* (1000, 5, 2014/08/05) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
Mr. [redacted] states he hasn't received any mail from us, but we have sent two letters to him regarding his debt. We have...

also spoken to him once before on the telephone, but apparently that conversation isn't remember either.
We will remove the number and stop calling. We will report back to our client that Mr. [redacted] has asked us to stop calling.

Initial Business Response /* (4000, 11, 2015/02/27) */
we will close this account today as disputed and make no more contacts.

Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: David [redacted]
Contact Phone: 312-922-6500
Contact Email: [redacted]
we need to know what number we are calling so we can stop. its not listed in this complaint.

Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@msgerald.com
We will stop calling and remove the phone number.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/12) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)