Malloy Ford of Charlottesville

Dear Revdex.com representative, I am writing you in response to above complaint, I have reviewed the documents and completed an internal investigation and resolved the dispute with the customerThere was a miscommunication during the deal process, the payoff was seen on his credit file as approximately $ [redacted] , we then subtracted his recent payment made and that is how we came up with the payoff of $ [redacted] which was incorrect, it was the $ [redacted] amountTo resolve this dispute, we paid $ [redacted] of $ [redacted] and the customer covered the remaining balanceSincerely, a.a;~Patrick F [redacted] General manager Malloy Ford

Called business spoke with ***She stated no tags will be issues because the vehicle was taken back the beginning of November

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Having my application as it was required for [redacted] and current loan holder does not fix the dealership running my credit against other companies without my knowledgeI have attached my Pre-Approval and one of the letters I have received that I did not apply forIf required I can also attach all others that this company applied for without me knowing as well as my current loan holder showing that I was pre approved for the company and took the same offer from that company Regards, [redacted] ***

Dear Mr [redacted] After speaking with Mrs [redacted] on the phone, I had the body shop manager gather her repair estimate along with any service repair orders, then mail to her home addressThe paperwork was mailed on Monday May 1, 2017, speaking to Mr [redacted] today, the paperwork had not been deliveredWe are sending a duplicate set of paperwork via certified mail today, May 3, 2017.Sincerely, Patrick F [redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Called business spoke with Bob S*He stated that Ms*** reached out one time about the transmissionWhen she reached out to them they reprogrammed the computer and the vehicle had **,miles on it thenBob stated that Ms*** hasn't mentioned anything else about the transmission
having issues and she has been back to the dealership twice since they reprogrammed the computer

Dear Mr*** Mr***s vehicle has been registered in *** and we are overnighting his plates to him today to his address in *** *** I have spoken with Mr*** and made him aware that the tag work has been completed. If you need any further information,
please let me know. Thank You, Tina S*** Controller

*** from the business called Revdex.com to respond to the complaintAt this time there is nothing to resolve with this customerThe customer is upset that he was told the coupon expire but the customer did not purchase a car and has not since purchased a vehicle anywhere elseThe business is
aware of the complaint but that this time do not see anything the customer is asking for other than to make the business aware of this issue.,

We
regret that Mr*** had a poor experience during the purchase process of
his *** *** *** from Malloy Ford on April 4, Our body shop has
repaired the paint issue as requested by Mr*** and we supplied a
loaner car during that process. After speaking with Mr
*** today April
21, 2017, we have agreed to reimburse him $*** for his gas and give him
complimentary oil changesSincerely, Patrick F*General ManagerMalloy Ford of Charlottesville

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:I did speak with Mr*** via phone and I do agree, paint has been completed, received a loaner carMr*** agreed to Free Oil Changes and $*** reimbursement for gas in the form a check.
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Mr
*** did purchase a vehicle from us, during the purchase process, Mr***
completed and signed a credit application, we have that application on fileSincerely, Patrick F*General ManagerMalloy Ford of Charlottesville

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with [redacted] from the business. From the customer's file it looks like she was in the shop in February and April for an issue with the Head liner. This is a recall issue that [redacted] is aware of but at this time no parts have been made available by the manufacturer.

Revdex.com:
I have reviewed the offer and/or response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Having my application as it was required for [redacted] and current loan holder does not fix the dealership running my credit against other companies without my knowledge. I have attached my Pre-Approval and one of the letters I have received that I did not apply for. If required I can also attach all others that this company applied for without me knowing as well as my current loan holder showing that I was pre approved for the company and took the same offer from that company.
Regards,
[redacted]

Dear Revdex.com representative, I am writing you in response to above complaint, I have reviewed the documents and completed an internal investigation and resolved the dispute with the customer. There was a miscommunication during the deal process, the payoff was seen on his credit file...

as approximately $[redacted], we then subtracted his recent payment made and that is how we came up with the payoff of $[redacted] which was incorrect, it was the $[redacted] amount. To resolve this dispute, we paid $[redacted] of $[redacted] and the customer covered the remaining balance. Sincerely, a.a;~Patrick F[redacted] General manager Malloy Ford

We
regret that [redacted] was dissatisfied with the purchase of her [redacted] from our dealership. At the time of purchase, her original monthly
payment amount was to be $400.00. Ms. [redacted] then authorized the purchase of the
Ford Extended Service Plan, GAP Insurance and Surface...

Care. The costs of these
items were then factored into her total loan amount which increased her monthly
payment to $490.61. The Exhibits A and B are digital in nature and are
therefore not “messy” copies. Exhibit A is the Customer Option Summary that has
been initialed by Ms. [redacted] under the additional options she had chosen.
Exhibit B is the Customer Completed Copy with the updated monthly payment
amount circled. Please contact us at the number below with any further
questions or concerns.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with a representative in the business office who confirmed that the customer has been removed from their system to receive emails.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]