My sister and I rented jet skis from Malow's on 8/15/The quoted price was 65.00/dayThere was a refundable deposit (no big deal) There is a launch feeThe contract read "gas tanks are gallons" and the price for fuel is 4.00/gallon upon return
We had to wait approximately one hour in degree heat before they brought down the skisThe guy who launched the skis was driving a trailer with a flat tire and he told us that we did not have to inspect the skis as they have already video taped them
He did not give us any instructions, he just launched the skis and off we wentHalf way through our ride, my jet ski would not throttle at full speed, then the warning lights came onI had to turn it off and wait for it to cool down before starting it back up
Upon returning to the the store to pay for our fuel, we were informed that we owed for gas, for half a tankI inquired about the price and was informed that the skis have an gallon tankI pointed out to the young lady behind the counter, that their contract states the tanks are gallons, she replied "I will have them look into it"Every person in the shop paid for gasI checked my gas tank and I had only used bars, out of 8, that makes my gas consumption 1/tank, not half
I likely will never be using this company again and strongly advise those who are looking into a jet ski rental to stay far far away from this company
This is a horrible businessOn the weekend they charge $per jet skiThere sign says $ all dayThe people that run this business did not take any time to explain how jet ski's work or how to operate themWe thought we ran out of gas but when we brought the jet ski's back, the lady stated that the level of the river fluctuates the gas gaugeSo we still had 1/a tank of gas and lost hours of being on the waterThe guy that was running this place was cussing out other customer as wellThey have absolutely no idea what customer service isI think that they are also dealing drugs and using the jet ski rental as a frontSomeone needs to go check this place out
I just spoke to *** *** *** 7/30/at 4:15pm. Thru detailed discussion it was not our business that rented to the persons named in the complaint. I'm waiting for him to verify this and call me back. I advised that it most likely was Malows across the street.
I also advised that I would assist them to recover the money that they paid
Thank you,
*** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please do review this business they are conducting a major scam by the lake- its all fraud.If this compliant is not taken care of I will have to be forced to proceed legally and will take them to small claims court;I will take this upon myself to get my money back they also don't accept cards to keep all the deposits its all plannedIf my issue is resolved I will not waste their or mine time
Regards,
*** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have to 12 pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pagesAll the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperworkI understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski#***, did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lotI follow the instruction that they provide us, and the jet ski never gave any problemLike I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraudThis why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situationPlease stop
this kind a fraudRegards,
*** ***
Complaint *** -- It's true our contracts are long, but "a couple hour to read it" is an exaggeration It actually takes about minutes to read it, which one should do before they sign a contract And in that contract, you agree to pay for all damages Most customers that have damages are upset because they have to fork out money they had not planned on We understand thatBut we have to charge for damages, which costs us time and money As a good faith effort, I will split you dispute with you and offer you $to resolved the matter
We were dumped into the Colorado river on a wave runner that never startedWe were told that they would be right backMy husband had to walk back to the shop and we were finally retrieved four hours laterThey had the nerve to charge usThis was a safety issueWe were floating down stream on something we had no control overThe people running that operation were extremely rude and completely incompetentThey treat there employees like dirt, I surprised anyone will work for them
Very good service! I will be back soonUnfortunately many people are scared to rent from these locations due to bad reviewsWhat they fail to realize is that these reviews are only a small portion of the people that are served by this business'I had a wonderful experience and thought I should share itThanks Malow's!
customer had inches of fiberglass damage I gave him a discount and he still wanted more off sorry I can't afford to give more off I have to fix my waverunner
malows jet ski rentals ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attach are two pictures; One is a picture of the assumed damaged to the jet ski which again was not inspected right away and was inspected with me or my party being present ( about a mins from the time we got out of the truck while waiting at your shop and you guys were so called inspected the jet ski.) There was that time difference were we wasn't present by the jet ski ( the jet ski was not visuable to us ) and you guys come back and stated we damaged the jet ski, how does that proof that we damaged it It should have been inspected right away and infront of us not behind our backs I have also attach a picture of the jet ski while in the water, as you can see there was no damaged to the jet ski
Regards,
*** ***
Complaint *** -- We are sorry you had a bad experience You signed a contract that stated you would pay for damages to our equipment in the event that something happened to it We do not purposely look for damage It is much more profitable to get the ski back in the water Repairs take time and money However, in good faith, we are willing to refund you $200, but strongly suggests that you read contracts before you sign them
My sister and I rented jet skis from Malow's on 8/15/The quoted price was 65.00/dayThere was a refundable deposit (no big deal) There is a launch feeThe contract read "gas tanks are gallons" and the price for fuel is 4.00/gallon upon return
We had to wait approximately one hour in degree heat before they brought down the skisThe guy who launched the skis was driving a trailer with a flat tire and he told us that we did not have to inspect the skis as they have already video taped them
He did not give us any instructions, he just launched the skis and off we wentHalf way through our ride, my jet ski would not throttle at full speed, then the warning lights came onI had to turn it off and wait for it to cool down before starting it back up
Upon returning to the the store to pay for our fuel, we were informed that we owed for gas, for half a tankI inquired about the price and was informed that the skis have an gallon tankI pointed out to the young lady behind the counter, that their contract states the tanks are gallons, she replied "I will have them look into it"Every person in the shop paid for gasI checked my gas tank and I had only used bars, out of 8, that makes my gas consumption 1/tank, not half
I likely will never be using this company again and strongly advise those who are looking into a jet ski rental to stay far far away from this company
This is a horrible businessOn the weekend they charge $per jet skiThere sign says $ all dayThe people that run this business did not take any time to explain how jet ski's work or how to operate themWe thought we ran out of gas but when we brought the jet ski's back, the lady stated that the level of the river fluctuates the gas gaugeSo we still had 1/a tank of gas and lost hours of being on the waterThe guy that was running this place was cussing out other customer as wellThey have absolutely no idea what customer service isI think that they are also dealing drugs and using the jet ski rental as a frontSomeone needs to go check this place out
I just spoke to *** *** *** 7/30/at 4:15pm. Thru detailed discussion it was not our business that rented to the persons named in the complaint. I'm waiting for him to verify this and call me back. I advised that it most likely was Malows across the street.
I also advised that I would assist them to recover the money that they paid
Thank you,
*** ***
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please do review this business they are conducting a major scam by the lake- its all fraud.If this compliant is not taken care of I will have to be forced to proceed legally and will take them to small claims court;I will take this upon myself to get my money back they also don't accept cards to keep all the deposits its all plannedIf my issue is resolved I will not waste their or mine time
Regards,
*** *** ***
Best jet ski rentals in Laughlin thanks malow's
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have to 12 pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pagesAll the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperworkI understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski#***, did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lotI follow the instruction that they provide us, and the jet ski never gave any problemLike I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraudThis why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situationPlease stop
this kind a fraudRegards,
*** ***
Complaint *** -- It's true our contracts are long, but "a couple hour to read it" is an exaggeration It actually takes about minutes to read it, which one should do before they sign a contract And in that contract, you agree to pay for all damages Most customers that have damages are upset because they have to fork out money they had not planned on We understand thatBut we have to charge for damages, which costs us time and money As a good faith effort, I will split you dispute with you and offer you $to resolved the matter
customer had inches of fiberglass and waverunner was inspected before and after so I don't know what's wrong
malows jet ski rentals ***
We were dumped into the Colorado river on a wave runner that never startedWe were told that they would be right backMy husband had to walk back to the shop and we were finally retrieved four hours laterThey had the nerve to charge usThis was a safety issueWe were floating down stream on something we had no control overThe people running that operation were extremely rude and completely incompetentThey treat there employees like dirt, I surprised anyone will work for them
Very good service! I will be back soonUnfortunately many people are scared to rent from these locations due to bad reviewsWhat they fail to realize is that these reviews are only a small portion of the people that are served by this business'I had a wonderful experience and thought I should share itThanks Malow's!
customer had inches of fiberglass damage I gave him a discount and he still wanted more off sorry I can't afford to give more off I have to fix my waverunner
malows jet ski rentals ***
customer damage impeller on waverunner I settled for less then half the cost
malows jet ski rentals ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attach are two pictures; One is a picture of the assumed damaged to the jet ski which again was not inspected right away and was inspected with me or my party being present ( about a mins from the time we got out of the truck while waiting at your shop and you guys were so called inspected the jet ski.) There was that time difference were we wasn't present by the jet ski ( the jet ski was not visuable to us ) and you guys come back and stated we damaged the jet ski, how does that proof that we damaged it It should have been inspected right away and infront of us not behind our backs I have also attach a picture of the jet ski while in the water, as you can see there was no damaged to the jet ski
Regards,
*** ***
Complaint *** -- We are sorry you had a bad experience You signed a contract that stated you would pay for damages to our equipment in the event that something happened to it We do not purposely look for damage It is much more profitable to get the ski back in the water Repairs take time and money However, in good faith, we are willing to refund you $200, but strongly suggests that you read contracts before you sign them