Management Recruiters

That would be perfect.? We are happy to work with them directly for you to help you resolve the matter

We apologize that we have not received the inspection report for your returned item yetWe have been working to obtain this information for youRefunds are processed as soon as we receive the inspection report from the returns warehouse, confirming that the item was returned in new, unused,
condition? Although majority of refunds are processed right away our returns policy page does advise that refunds are processed within 1-billing cycles of date of returnTracking shows return shipment delivery on 7/10/so we are within that posted time frame? Rest assured, the refund will be posted for you as soon as possible.***:Returns must be in original condition and soil/ stain free in order for a credit to be issuedAfter the return authorization is issued, the rug must be received back at the warehouse within daysRefunds are issued only when we receive and Inspection Complete Notification from the manufacturer stating that the item is in original condition and the credit has been issued to RugsDoneRight.com from the supplierRefunds are typically issued within 1-billing cycles

The customer was credited in full for her cancelled order.? Please see attachment for proof of refund.? I did leave her a voicemail the next day on Nov 20th at 11:13am with detailed information on whom to contact to further review her records at her bank, because they can not discuss her
account with me, but did not hear back.? Perhaps this was a missed voicemail.? Once the customer is able to review her records she should see that the refund was in fact processed and deducted from our end.? Thank you

The *** tracking for the rug is ***.? As you can see, the rug was shipped within days.? She lives miles away.? The *** transit time to Washington State from Maryland is business days.? The rug was delivered to her then.? The package is wrapped in clear waterproof plastic.? If the rug was the wrong shape, which we cannot verify because we do not have her photos, then she would have seen that from the outside of the packaging.? We have zero proof from her that the wrong shape was sentI am sorry that it took her a full year after the rug was delivered to make contact again.? We feel we did everything possible to work with this customer to obtain images of the issue.?

I received an email just today stating that the investigation shows the refund was processed, however it was not deposited into your account because it was flagged as potential fraud.? This has never happened to our system before, so I called to obtain a better explanation.? There are many protections to the merchant, as well as the customer to be certain that there are no erroneous transactions.? In this case, it seems that protection failed us both.? At this time we feel a check is the safest was to issue the refund for your order which was cancelled.? Please confirm that this is acceptable, and we would be more than happy to send it to you.? I truly apologize that this extremely rare situation has caused us both to spend so much time and frustration

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***?
[I will accept a refund for $to be credited to my credit cardI will not accept a mailed refund checkMy credit card company assured me yesterday evening by phone that they would accept a refund of $credited to my credit card by RugsDoneRight.com? I reject a mailed refund check*** ***
Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..?
This is incorrect*** did not make any effort to stop the shipment of the rug, she simply said to let it ship and simply return itReturn shipping was free, so I would not be out of pocketThis is the worst customer service I have ever witnessed? I simply want Rugs Done Right to do the right thing, get the rug picked up and refund my moneyThank you
***Regards,
*** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hello, if they say the rug is in transit, perhaps a tracking number would be appreciated, usually that happens when an item has been shipped
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am filing a complaint with the Revdex.com concerning the complete disregard of Rugs Done Right customer satisfaction.  The below narrative with explain in detail how Rugs Done Right lied to this consumer in order to get me to purchase said rug.Before I ordered the rug, on 10/9/14 I called customer service department for further clarification of the rough described as lemon, item #FLW2001.  The rug looked lime-green on the website along the item was described as lemon.  The customer service person I spoke with assured me that it was a highlighter lemon color.  I told the women that if I did not like it, I could always return it and she verbally agreed with me.However, when I received the rug, it did not look highlighter lemur color at all, but was in fact lemon-lime in color (please see attached picture). I did not take the rug out of the packaging.  I joe a picture to the unopened rug and sent the picture in an email to Rugs Done Right (as it states on their return policy) on the day I received the rug on 10/15/14 (so there was no lapse in time).  I asked that they send [redacted] to come pick up the rug (as they were the one's who delivered ii). I received a reply email later that afternoon that stated that they do not accept returns on shot rugs, which is not what the customer service agent to me when I order the rug on 10/9/14. At no point in their email reply did they offer to exchange the rug and in fact as they previous sentence states, they were unwilling to accept a return on the rug.  This goes against their policy statement on their website, which reads "RETURNS: After fourteen days from the date of delivery all sales are final unless we have written (email, fax or mail) return request from you within that period."Obviously, this statement is false and a lie because I contacted Rugs Done Right on 10/15/14, the day the rug was delivered  (in writing) and they refused a return, which is why I have the rug in my possession because they denied me the right to return it (in writing). Why would I send them back a rug if they were unwilling to either give me a refund or an exchange.   That just doesn't make much sense.In conclusion:On their website Rugs Done Right how a statement that reads: RETURNS: After fourteen days from the date of delivery all sales are final unless we have written (email, fax or mail) return request from you within that period." However, this right was denied to me.The rug was not highlighter lemon in color, but actually green-yellow (see attached picture).The customer service agent mislead and lied to me as a consumer agreeing that if I was not satisfied with the rug.  Rugs Done Right is not adhering to their own rules and guidelines for their return policy (as quoted above).  Point--they refused my return of the rug even though I stated in writing that I wanted to return the rug within the 14 day return deadline, which is clears stated on the initial over confirmation email sent to me on 10/9/14.It is disheartening to think that a merchant is not held responsible for the quality of their materials and that consumers can be mislead by these merchants and allow to get away with it.  Regards,
[redacted]

I received an email just today stating that the investigation shows the refund was processed, however it was not deposited into your account because it was flagged as potential fraud.  This has never happened to our system before, so I called to obtain a better explanation.  There are many protections to the merchant, as well as the customer to be certain that there are no erroneous transactions.  In this case, it seems that protection failed us both.  At this time we feel a check is the safest was to issue the refund for your order which was cancelled.  Please confirm that this is acceptable, and we would be more than happy to send it to you.  I truly apologize that this extremely rare situation has caused us both to spend so much time and frustration.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
]RugsDoneRight.com has credited my credit card with $0000.00 money.  I have received 4 emails from them between 11/27/16 to 02/01/17.   The emails:  12/04/16 12:33pm from [redacted] acknowledging cancellation  01/18/17 1:21pm from [redacted] acknowledging and investigation opened regarding the order. Bank closed 305 business days to reply to them.  01/30/17 4:38pm from [redacted]  Long process/different systems-processed in one of these/different company-takes time/need 4 digits of card for match.  I emailed 01/30/17 3:43pm notifying them that I had filed complaints with the MA Attorney General, WV Attorney General and the Federal Trade Commission.I emailed 01/31/17 10:48am with the 4 digits of my card and my updated good thru date which they have to have to complete the process of refunding $3066.60 credited to my credit card.  No refund could be credited to my card without this updated good thru date (chip card activated early last fall).  It took them 65 days with an email from me stating that I had filed those complaints to ask for the 4 digits on my card, but notice no good by date ask for.  I have all emails concerning this matter
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
have not yet received the rug complaint #[redacted]
Regards,
[redacted]

The customer was notified via email that the rug was on backorder.  She acknowledged that she gave a different email at the time of order, and changed it after. The customer did a price match with another company who did not show the rug to be in stock, but ordered from us because she saved 10%...

off their price.  This rug is made in India, and will be coming into stock in seven days.  Because the rug is readily available and she was never told that it was in stock at the time of order, the customer is welcome to cancel in accordance with the posted policies.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The problem here is not when the rug was delivered, that wasn't the issue. I have sent to you (Revdex.com) the e-mails between their company and myself. It is clear in the e-mail that they received my photos and that they agreed to help me and straighten the mistake made by their warehouse department. All this is in their e-mails to me, and I forwarded them to you (Revdex.com). It did not take me one year to let them know what happened, they knew in JULY last year, and it has been more than six (6) months since I was waiting from them to contact me about the new rug. THIS was the issue; THEM ignoring me, forgetting about me...and now on top of loosing my money, they insult me by actually calling me a liar! This is not acceptable and this matter is not going to stop here. As you can see my name isn't American, so English is my second language, but this doesn't give anybody the right to call me a liar! They have the e-mails with my photos, they understood at that time (July 2015) that a  mistake was made by their warehouse, and now all of a sudden they know nothing about anything! I was not born yesterday and I strongly do not appreciate the way I am treated by this company! THIS IS BAD BUSINESS called monkey business! As I mentioned before, I am not going to stop here, the e-mails between them and myself is my defense and I'll go to the Attorney General for client-business complaints. All that I wanted in the beginning was to exchange the rug with the right rug, now is past all that because this business is insulting me with the way they handle this problem! I am very upset; this is not right!!!
Regards,
[redacted]

[redacted] was sent exactly the same rug she ordered online.  Her idea of Olive Green varies from what others would call olive green.  Olive is not a blue green, but more of a yellowy green.  Giving her the benefit of the doubt, we had immediately contacted the manufacturer and sent...

him her photo.  He responded stating that he "packed her order himself, she received the correct olive green rug". 
Because the customer wanted a "different shade" of olive, we offered her another rug from a different manufacturer.  That manufacturer does charge more for their product, however we lowered our price as another effort to appease her. 
She then emailed us back  threatening us in five different ways, and said it was unprofessional for us to have emailed her verification from the manufacturer as to what was sent.  She did not appreciate our efforts to find a color more to her liking.
Because she simply does not see color the way the most people may, and in yet another effort to please this customer and stop the harassment, we have paid for the return label of her rug, and she has not yet returned it.  When it is returned she will be credited. 
 
We have went above and beyond to make this customer happy.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] When I placed the order, I was not told the rug was on backorder but, found out later when I called the company.   Each time I emailed the company there were other reasons for delay; i.e. miss-identified item in the warehouse, delay in overseas shipments.  Yesterday, I refused a rug delivery.  I was not informed the order was on the way and had purchase another rug locally last week.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
as of today I have not received my runner - they promised May end - it now has been 7 months and no runner and over $1,000.00 out of pocket - I tried contacting them but to no avail - help please
Regards,
[redacted]

That would be perfect.  We are happy to work with them directly for you to help you resolve the matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I totally disagree with the time frame: First of all the conversation time would indicate I talked for more than 7 hours??  wrong - I did talk to [redacted] twice but we talked mostly personal matters - not about the rug - Secondly,  the notation about the time frame delivery was not in the web page when I ordered - this is something entirely new - knowing that, I never would have ordered  - I just checked their page on this notation - "Production time is 8-18 weeks depending, etc" I strongly believe this was put in after I ordered.  My question is:  how long to wait - they keep telling me previously (you will receive it shortly) Personally this whole transaction is questionable -  see below\The latter was sent on January 5 - I could send you all the emails, just need your right e-mail address and only if you are interested in receiving them. Hi [redacted], The rug was not readily available to ship from the warehouse but is in transit to the US now. The container is currently crossing the Atlantic, expected to dock at port in the next 2-3 weeks. We will send you the tracking as soon as it becomes available.   Thank you, [redacted] Customer Service www.RugsDoneRight.com [redacted]

This customer has already been refunded in full for the return rug order. A copy of the refund receipt was emailed to the customers easlier this morning. We have attached another copy of the receipt here for the record.