Management Recruiters

Revdex.com:  
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The matter has nothing to do with price.  I purchased this rug elsewhere and gladly paid more for it so that it would be delivered in home.  that is the sticking point.  The vendor did not provide a solution to the delivery issue, which is the only issue.  I have explained this a million times.  About the price matching: yes, when I first called they have a Price matching option on their voicemail and I used that and they did match the price. But they lied about delivery.  That is the problem.  They want me to accept delivery curbside and then try to bribe the drives to take the very large rug upstairs.  The freight company made it abundantly clear: they do NOT do that.  It's the delivery, not the price.
Regards,
[redacted]

The customer was credited in full for her cancelled order.  Please see attachment for proof of refund.  I did leave her a voicemail the next day on Nov 20th at 11:13am with detailed information on whom to contact to further review her records at her bank, because they can not discuss her...

account with me, but did not hear back.  Perhaps this was a missed voicemail.  Once the customer is able to review her records she should see that the refund was in fact processed and deducted from our end.  Thank you.

Please see the manufacturer provided image for this rug, as well as an image of all other items in the collection.  It is indeed a highlighter yellow color as she was advised.  We are sorry that the customer is not happy with the rug but she received exactly what was ordered and described to her  prior to ordering. Due to the customer being very hostile and aggressive with us over the phone we are no longer able assist her.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
This is incorrect. [redacted] did not make any effort to stop the shipment of the rug, she simply said to let it ship and simply return it. Return shipping was free, so I would not be out of pocket. This is the worst customer service I have ever witnessed.  I simply want Rugs Done Right to do the right thing, get the rug picked up and refund my money. Thank you
[redacted]Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Hello there,I cannot believe what message Rugs Done Right sent to you! It feels like I have to argue with a little kid about this. First of all the rug was ordered on 2/15/2015 and was delivered 4-5 weeks later! Second: I explained them why I did not open the rug/package for about four months: I was remodeling the room where the rug was supposed to be laid down, and the label on the rug was right, was what I’ve ordered, so for this reasons I didn’t open the package. Anyway, when I contact the business by mail, all I wanted was to get the right rug shape and send back to them the rug their warehouse sent to me by mistake! I have all the e-mails back and forth between them an me, and I can prove to you that I have sent them three photos of the rug and label, for which by the way, [redacted] thanked me. Last I’ve heard from them was on 7/10/2015 when [redacted] wrote this: “Hello [redacted], The warehouse is working to locate a piece for you. Please allow them a few days to try and obtain one. We will follow up after the weekend once they have reopened. Please accept my apologies for the delay in response.” They are nine (9) e-mails between them and I, and I am going to forward them to you (Revdex.com) in an another e-mail is going to follow this one (sorry, I did not know how to attach it to this letter). As you are going to see after reviewing the e-mails, you’ll see that Rugs Done Right is not telling the truth! And I have never opened the rug to step on it; it’s still brand new! Regards,
[redacted]