Manassas Public Auto Auction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I don't feel as though I should have to pay for parts if the vehicle didn't pass inspectionThe vehicle should not have passed inspection as per Virginia State Trooper [redacted] Manassas public auto auction should have received a letter informing them of the fraudulent inspectionIrregardless of whether the car was sold to us as is, is irrelevant when the state inspection was found to be fraudulentWe bought this vehicle with the understanding that we needed a reliable vehicle for our flooring businessWe have been unable to use the vehicle for what it was intended for because it won't pass inspectionWe will accept nothing less than a written contract stating they will have a certified mechanic do the workIn addition to that I want it also in writing they garunteed the vehicle will pass Maryland state inspection Regards, [redacted] ***

June 5, Dear [redacted] :This letter is written in response to the abovereferenced ID# [redacted] Our customer, [redacted] ***, purchased a [redacted] October 5, This vehicle was sold AS IS with NO WARRANTIES expressed or impliedPlease see attached copy of Bill of Sale and Buyer Guide to reflect this[redacted] purchased the vehicle at our auto auction in which she entered a binding agreement upon registration to the salePlease see attached copy of terms of Sale.In the Revdex.com dispute, [redacted] is requesting that Manassas Public Auto Auction issue her a refund for the vehicleUnfortunately, Manassas Public Auto Auction is unable to issue a refundThe vehicle was sold as is, and this was fully knowledgeable to our customer prior to becoming the successful bidder,If you have any questions, please contact us at the abovecaptioned telephone numbers or address.Respectfully,Antonis K [redacted] General Manager

To Whom It May Concern: This letter is written in response to the above-referenced ID# On October 6, 2016, Ms [redacted] purchased a [redacted] from Manassas Public Auto AuctionManassas Public Auto Auction does not guarantee Maryland State Safety InspectionThe vehicle was sold as is.To assist our customer, Manassas Public Auto Auction offered to purchase the parts necessary to pass Maryland State Inspection at our wholesale price and pass the cost to Ms***Ms [redacted] refused our offer.Respectfully, Sherif El S [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:why after I pay 1800$ for the car would I wanna give more money to that companyBad enough I paid and the car didn't work on my way home than not even a week later the motor blewAnd I was advised by another mechanic that the motor shouldn't of blown unless ya did something to the motorThe company was suppose to be only fixing the water pump or whatever! Regards, [redacted] ***

To Whom It May Concern:This letter is written in response to the rejection complaint for ID# [redacted] To acknowledge Ms***s concerns pertaining to the Virginia State Safety Inspection, Manassas Public Auto Auction advised Ms [redacted] that we would repair anything needed to ensure the Virginia State Safety Inspection is validThe certificate to pass Virginia State Safety Inspection would not cost our customer any money out of her pocketManassas Public Auto Auction advised Ms [redacted] that she may bring the vehicle back and any repairs that were deemed necessary for Virginia Inspection would be paid by Manassas Public Auto AuctionAccording to our records, we have a valid inspection certificate for the state of VirginiaSee attached copy of the Virginia State Safety InspectionAlso, no letter was received by Manassas Public Auto Auction pertaining to a fraudulent Inspection Certificate claimed by our customer,Again, I would like to reiterate that Manassas Public Auto Auction does not guarantee the Maryland State Inspection with any vehicles sold at our facility

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern:This letter is written in response to the above-referenced ID# On October 6, 2016, Ms [redacted] purchased a [redacted] from Manassas Public Auto AuctionManassas Public Auto Auction does not guarantee Maryland State Safety InspectionThe vehicle was sold as is.To assist our customer, Manassas Public Auto Auction offered to purchase the parts necessary to pass Maryland State Inspection at our wholesale price and pass the cost to Ms***Ms [redacted] refused our offer.Respectfully,Sherif El S [redacted] General Manager

[redacted] Notes/Questions After rebuilding entire front end, took to dealer to align the truckThey were unable to bring it into specs with the worst area being the left side casterThe truck pulls to the leftHad dealer take another look at it and their assessment was:Accident damage/frame issues causing the problemThe wheel is pushed back on the left closer to the back of the fenderThe coil spring is also pushed back in its housingRight side frame rail - the square mounting area that the bumper brackets mount to is about a 1/inch pushed in closer to the core support over the drivers sideCan that be pulled so that everything is good when the front bumper brackets that are bent are eventually replaced?The fender on the passenger side sits pushed out where it meets the door and the drivers side is sucked in in the same placeThe drivers door has a bad wind leak at speed where the a pillar area isConcern is that the body is tweaked on it - can you possibly have a look and verify or address?Is the body pushed over on the body mounts in the front from the accident?The passenger side fender is pushed in near the front where the truck was hit - can that be pulled?Are the hood hinges bent? Trying to figure out how to realign the hood properly and it appears that they could be the culprit.Thanks so much for your help with this!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In reviewing their response, there are several things that stated that are not true I was fully aware that the truck was sold as is, but I wasn’t aware of any structural or frame damage to the vehicle and none was noted in their ad, when I looked at the vehicle or during the auction when I purchased it on March I had no issues taking care of mechanical issues with the truck, but undisclosed frame damage is not something that any customer should be faced with or have to take care of not only from the cost of repairing the damage but for what it does to the value of the vehicle and its safety should there be another accident Anyone who looked at the truck could see it had been in an accident since there was un-repaired damage to the front of the vehicle The dealership stated that days after I purchased the vehicle I contacted them to state that I found the frame damage That is not true I contacted them on March in person and was told by the supervisor on duty that I would have to deal with Theo and he would not be in until Monday (this was on Saturday) I went in on Monday March to speak with Theo about the frame issues as well as other concerns As stated prior, they would not refund the money but offered to consign the vehicle and in their consignment never noted that it had structural or frame damage When the truck didn’t sell on consignment, I spoke with Theo again and they then offered to have their Woodbridge store take care of the structural issues with the frame I was told by Theo that they had a full service body shop at their Woodbridge store and that they even did insurance work I was never provided with any specifications when the truck came back in terms of frame or alignment The truck was not sent to [redacted] at this time As noted prior, when I asked if I could take the truck to another body shop to verify the work and was told that my original day tags were dead and they couldn’t let me use their dealer tag I agreed to take the truck back on May 6, since it looked better and I took their word on the repairs and proceeded to begin fixing it up After performing front end and suspension work, I took the truck to a dealer to have a front end alignment performed on June I asked them to elaborate on why the truck wasn’t able to be aligned properly and was pulling left and that is when they stated that the bumper had been shifted, the coil spring had been pushed back in the bucket and that there was likely frame damage I then spoke with Theo and he agreed to have their Woodbridge Store look at it with a list of the frame related issues I dropped the truck off for a week and was told as noted before that the frame was “in specs” and again received no documentation to support this and they had sent the truck to [redacted] to look at The [redacted] invoice showed that none of the frame/structural issues were noted, only that the truck was pulling left I found out after the fact that [redacted] performed an alignment that was not within specs to get the truck to stop pulling since the truck had been damaged I also had the truck put on a frame machine at a collision repair center The body shop confirmed the frame damage and they provided the estimate which is where the figure came from for compensation that I am requesting After I had the truck at Woodbridge Public Auto Auctions repair facility, Bill stated that they don’t have a fully body shop and their equipment is limited and they do NOT do insurance work so everything I had been told about that facility from Manassas Public Auto Auction was essentially a lie [redacted] is not a collision repair shop and using them as a crutch to compensate for a vehicle with frame damage is fraudulentHow can you say that you’ve put something within specs if you can’t show the specs or that the truck is within specs on paper? I’ve since taken the truck to another alignment facility to have them check the alignment that [redacted] performed and confirmed that the alignment is way out of specs on the left side for caster and toeThe dealership should take responsibility for repairing the undisclosed frame and structural damage properly since the vehicle wasn't represented as having this damage, which differs from your standard "as-is" vehicle with cosmetic or mechanical issues I am providing copies of the following to substantiate everything I’ve noted (with personal information redacted): Original Alignment Specs from the dealership I attempted to have the alignment performed at and their follow up notes on why the truck was pulling to the left and couldn’t be aligned This was provided to Theo in June Cover sheet for my drop off at [redacted] in June Document I provided when I dropped the truck off stating the frame/structural related issues I asked for f/up on and didn't receive [redacted] invoice alignment sheet which shows their specs totally in contrast with the original alignment shops (separate documents from the other files) Estimate from the body shop showing the frame damage and estimate to repair it properly Current alignment specs sheet from another alignment facility that I just had checked to verify that ***’s work was not done properly Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I don't feel as though I should have to pay for parts if the vehicle didn't pass inspectionThe vehicle should not have passed inspection as per Virginia State Trooper ***Manassas public auto auction should have received a letter informing them of the fraudulent inspectionIrregardless of whether the car was sold to us as is, is irrelevant when the state inspection was found to be fraudulentWe bought this vehicle with the understanding that we needed a reliable vehicle for our flooring businessWe have been unable to use the vehicle for what it was intended for because it won't pass inspectionWe will accept nothing less than a written contract stating they will have a certified mechanic do the workIn addition to that I want it also in writing they garunteed the vehicle will pass Maryland state inspection.
Regards,
*** ***

August 24, 2015To Whom It May Concern:This letter is written in reference to the above captioned Case NumberOur customer, *** ***, has received the title to the above-captioned vehiclePlease see if this case may be closed.If you have any questions, please contact Us at the
above-captioned telephone numbers or address.Respectfully,Antonis K.General Manager

June 18, 2014Dear *** *** ***This letter is written in response to the abovereferenced ID# *** for the rejection of the previous response.Manassas Public Auto Auction had offered to repair the vehicle at a discounted price(Please see attached copy of quoted repair order)Customer refused to use our facilities for repairs and left the vehicle on our premises for over three monthsIn turn, months later, Manassas Public Auto Auction sent *** *** a letter advising her that we would begin to charge a $storage fee daily if the vehicle was not removed from our premises.Unfortunately, because the customer denied our assistance from our repair facility, we cannot pay any additional monies for repairs done at another shop.If you have any questions, please contact us at the abovecaptioned telephone numbers or address.Antonis K*** General Manager

To Whom It May Concern:
This letter is written in response to the rejection complaint for ID# ***To acknowledge Ms***s concerns pertaining to the Virginia State Safety Inspection, Manassas Public Auto Auction advised Ms*** that we would repair anything needed to ensure the Virginia State Safety Inspection is validThe certificate to pass Virginia State Safety Inspection would not cost our customer any money out of her pocketManassas Public Auto Auction advised Ms*** that she may bring the vehicle back and any repairs that were deemed necessary for Virginia Inspection would be paid by Manassas Public Auto AuctionAccording to our records, we have a valid inspection certificate for the state of VirginiaSee attached copy of the Virginia State Safety InspectionAlso, no letter was received by Manassas Public Auto Auction pertaining to a fraudulent Inspection Certificate claimed by our customer,Again, I would like to reiterate that Manassas Public Auto Auction does not guarantee the Maryland State Inspection with any vehicles sold at our facility

2006 [redacted] Notes/Questions1. After rebuilding entire front end, took to dealer to align the truck. They were unable to bring it into specs with the worst area being the left side caster. The truck pulls to the left. Had dealer take another look at it and their assessment was:Accident damage/frame...

issues causing the problem. The wheel is pushed back on the left closer to the back of the fender. The coil spring is also pushed back in its housing.2. Right side frame rail - the square mounting area that the bumper brackets mount to is about a 1/2 inch pushed in closer to the core support over the drivers side. Can that be pulled so that everything is good when the front bumper brackets that are bent are eventually replaced?3. The fender on the passenger side sits pushed out where it meets the door and the drivers side is sucked in in the same place. The drivers door has a bad wind leak at speed where the a pillar area is. Concern is that the body is tweaked on it - can you possibly have a look and verify or address?4. Is the body pushed over on the body mounts in the front from the accident?5. The passenger side fender is pushed in near the front where the truck was hit - can that be pulled?6. Are the hood hinges bent? Trying to figure out how to realign the hood properly and it appears that they could be the culprit.Thanks so much for your help with this!

To WHom It May Concern:This letter is written in response to the above-captioned ID number filed by [redacted] with the Revdex.com. On, May 21, 2016, [redacted] purchased a 2006 [redacted] from Manassas Public Auto Auction. Manassas Public Auto Auction sells vehicles. AS IS WHERE IS WITH...

NO WARRANTIES EXPRESSED OR IMPLIED. [redacted] went on an extensive test drive with one of our sales representatives and upon return, [redacted] made a cash offer for the referenced vehicle. Please see attached offer sheet.Several weeks into having his vehicle, [redacted] contacted Manassas Public Auto Auction to complain about several mechanical issues pertaining to the vehicle. [redacted] was advised that the vehicle was sold as is and when he was offered to purchase the extended warranty, he declined our offer. See offer sheet. We offered to assist with repairs in our mechanical facilities, however, [redacted] again, declined the assistance offered stating that our facility rigs and masks problems and does not repair the issue. Manassas Public Auto Auction informed [redacted] that Manassas Public Auto Auction has two certified mechanics running our shop. We are not in the business to mask and play games.Regarding the title to the vehicle, Manassas Public Auto Auction has the original, free and clear title available and the customer has yet to come and retrieve it. If you have any questions, please contact us at the above-captioned telephone numbers or address.Respectfully,Sherif E[redacted]General Manager

To Whom It May Concern:This letter is written in response to the rejection complaint for ID# [redacted]. To acknowledge Ms. [redacted]s concerns pertaining to the Virginia State Safety Inspection, Manassas Public Auto Auction advised Ms. [redacted] that we would repair anything needed to ensure the Virginia State Safety Inspection is valid. The certificate to pass Virginia State Safety Inspection would not cost our customer any money out of her pocket. Manassas Public Auto Auction advised Ms. [redacted] that she may bring the vehicle back and any repairs that were deemed necessary for Virginia Inspection would be paid by Manassas Public Auto Auction. According to our records, we have a valid inspection certificate for the state of Virginia. See attached copy of the Virginia State Safety Inspection. Also, no letter was received by Manassas Public Auto Auction pertaining to a fraudulent Inspection Certificate claimed by our customer,Again, I would like to reiterate that Manassas Public Auto Auction does not guarantee the Maryland State Inspection with any vehicles sold at our facility.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
In reviewing their response, there are several things that
stated that are not true. I was fully aware that
the truck was sold as is, but I wasn't aware of any structural or frame damage
to the vehicle and none was noted in their ad, when I looked at the vehicle or
during the auction when I purchased it on March 20. I had no issues taking care of mechanical issues
with the truck, but undisclosed frame damage is not something that any customer
should be faced with or have to take care of not only from the cost of
repairing the damage but for what it does to the value of the vehicle and
its safety should there be another accident. Anyone who looked at the truck could see it had been in an accident since there was un-repaired damage to the front of the vehicle
The dealership stated that days after I purchased the
vehicle I contacted them to state that I found the frame damage. That is not true. I contacted them on March in person and
was told by the supervisor on duty that I would have to deal with Theo and he
would not be in until Monday (this was on Saturday). I went in on Monday March to speak with
Theo about the frame issues as well as other concerns. As stated
prior, they would not refund the money but offered to consign the vehicle and
in their consignment never noted that it had structural or frame damage. When the truck didn't sell on consignment, I
spoke with Theo again and they then offered to have their Woodbridge store take
care of the structural issues with the frame.
I was told by Theo that they had a full service body shop at their
Woodbridge store and that they even did insurance work. I was never provided with any specifications
when the truck came back in terms of frame or alignment. The truck was not sent to [redacted] at this time. As noted prior, when I asked if I could take
the truck to another body shop to verify the work and was told that my original
day tags were dead and they couldn't let me use their dealer tag
I agreed to take the truck back on May 6, since it looked
better and I took their word on the repairs and proceeded to begin fixing it
up. After performing front end and
suspension work, I took the truck to a dealer to have a front end alignment
performed on June 3. I asked them to
elaborate on why the truck wasn't able to be aligned properly and was pulling
left and that is when they stated that the bumper had been shifted, the coil
spring had been pushed back in the bucket and that there was likely frame
damage. I then spoke with Theo and he
agreed to have their Woodbridge Store look at it with a list of the frame
related issues. I dropped the truck off
for a week and was told as noted before that the frame was "in specs" and again
received no documentation to support this and they had sent the truck to [redacted] to
look at. The [redacted] invoice showed that
none of the frame/structural issues were noted, only that the truck was pulling
left.
I found out after the fact that [redacted] performed an alignment
that was not within specs to get the truck to stop pulling since the truck had
been damaged. I also had the truck put
on a frame machine at a collision repair center. The body shop confirmed the frame damage and
they provided the estimate which is where the figure came from for compensation
that I am requesting. After I had the
truck at Woodbridge Public Auto Auctions repair facility, Bill stated that they
don't have a fully body shop and their equipment is limited and they do NOT do
insurance work so everything I had been told about that facility from Manassas
Public Auto Auction was essentially a lie
[redacted] is not a collision repair shop and using them as a crutch to
compensate for a vehicle with frame damage is fraudulentHow can you say that you've put something
within specs if you can't show the specs or that the truck is within specs on
paper? I've since taken the truck to another
alignment facility to have them check the alignment that [redacted] performed and
confirmed that the alignment is way out of specs on the left side for caster
and toeThe dealership should take responsibility for repairing the undisclosed frame and structural damage properly since the vehicle wasn't represented as having this damage, which differs from your standard "as-is" vehicle with cosmetic or mechanical issues
I am providing copies of the following to substantiate
everything I've noted (with personal information redacted):
2. 1.
Original Alignment Specs from the dealership I attempted to have the alignment performed at and
their follow up notes on why the truck was pulling to the left and couldn't be
aligned. This was provided to Theo in
June
3. 2.
Cover sheet for my drop off at [redacted] in June
4.
Document I provided when I dropped the truck off
stating the frame/structural related issues I asked for f/up on and didn't receive
5.
[redacted] invoice alignment sheet which shows their specs
totally in contrast with the original alignment shops (separate documents from the other files)
6.
Estimate from the body shop showing the frame
damage and estimate to repair it properly
7.
Current alignment specs sheet from another
alignment facility that I just had checked to verify that [redacted]'s work was not
done properly
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
 
I am rejecting this response because: I don't feel as though I should have to pay for parts if the vehicle didn't pass inspection. The vehicle should not have passed inspection as per Virginia State Trooper [redacted]. Manassas public auto auction should have received a letter informing them of the fraudulent inspection. Irregardless of whether the car was sold to us as is, is irrelevant when the state inspection was found to be fraudulent. We bought this vehicle with the understanding that we needed a reliable vehicle for our flooring business. We have been unable to use the vehicle for what it was intended for because it won't pass inspection. We will accept nothing less than a written contract stating they will have a certified mechanic do the work. In addition to that I want it also in writing they garunteed the vehicle will pass Maryland state inspection. 
Regards,
[redacted]

To Whom It May Concern:This letter is written in response to the above-referenced ID# 1 1811601. On October 6, 2016, Ms. [redacted] purchased a 2004 [redacted] from Manassas Public Auto Auction. Manassas Public Auto Auction does not guarantee Maryland State Safety Inspection. The vehicle was sold as is.To...

assist our customer, Manassas Public Auto Auction offered to purchase the parts necessary to pass Maryland State Inspection at our wholesale price and pass the cost to Ms. [redacted]. Ms. [redacted] refused our offer.Respectfully,Sherif El S[redacted]General Manager

Business provided copies of 
Buyers Order
Inspection Certification from Virginia State Police