The church hired Plumbing today to fix what they told us was a broken pipeThey were to Hydro clean sewer, inspect the area with a camera, Pull downstairs toilet in the bathroom at the end of hallwayUsing a special machine, send down the cast iron line from toilet flange to house trapFlush out the line with high pressure water, proceed to blow in resin infused sleeveLet it cure for 2-hoursPull back camera and inspect the lineThen drill through liner for upstairs bathroom, sink, and grease trapReset toilet with a new wax ringThis service we have been told has a year warranty Since the job was completed we have had nothing but problems with plumbing on 7/10/a water fountain began to overflow at the end of the hallway every time water was put down a kitchen drain, when the back sink in the kitchen was used water began to pour out of the grease trapon 7/we were told by plumbing today that our grease trap needed to be cleanedThis was completed and water is
Matt *** and Karen *** the owners of Plumbing Today incin Latham,N.Ywill not return a paid deposit of $1, The work was cancelled and never started
They will not return phone calls
They tell me that the check is in the mail however it never arrives
Home Advisor referred me to this company They have reached out to this company and Matt *** does not return any phone calls to Home Advisor
Currently Home Advisor has put the Plumbing Today inc account on hold
Home Advisor advised me to contact the Revdex.com for help
I have tried to reach out to this company numerous times in, July, August, September, October, and November with no resolution to this matter
The next step may have to become a legal one, Home Advisor said
Thank-you
I had their plumber Tom come to the job location and give me an estimateWe talked about the Troy plumber's license requirements and related code inspections and there was no apparent problemI called the office to schedule the job and get the required papers for their Troy licenseI agreed I would put down a 50% deposit on the job (separate quotes)They said I didn't need license papers, Troy would have them on fileIf I had issues call backI paid the $deposit and the run around startedTroy Code explained they need the papers with every permit applicationI called the office, They said Tom would call me about the papers, no call no response to texts or callsAfter over a week and calls to the office I stopped in the office and spoke to the Owner MattNow he questions why I need a permit and why I want his license papersThis is now the first time they have actually indicated that they did not want to give me the required papersHe tells me if I get their licen
On July 25,I went online to *** ***Com to locate a plumber to fix some issues that I was havingThey had good reviews on this site,
so, I figured they were trustworthyI did receive an email that day from Nikkie G*** of Plumbing Today stating that we were matched thorough *** *** and that she would like to set up an appointment to get a free estimateOn 7/27/one of their technicians, Tim came to my home to give an estimate on what needed to be fixed
The issues were:
In my half bath downstairs, the sink plugs up and will not drainMy son took the drain apart in hope of finding the problemWhen he put it back together, the pipe leaked My house is years old and Tim said that a new pipe was needed to replace the old that was leaking
In my upstairs bath my shower had been leaking and would drip down into my kitchen from a hole that the water leak had caused in the ceilingTim looked in the shower stall and said the drain pipe was the origin
Company refuses to give us a breakdown of parts, cost of labor on work they did on 8/21/when we discovered a leak in a pipe in our home Contacted Home Advisor the company that recommended them and they attempted to negotiate a resolution Plumbing Today promised a full refund even though we were not asking for one, just the cost of parts and labor To date they have lied to us and to Home Advisor about sending a refund
On April 20, I hired Plumbing Today to replace our pressure tank, test our water quality and find the location of our second well The worker that came to my house offered me a package deal where they would also clean out my septic tank as well A tap water sample was given to the worker and I was told that I would get the results in two weeks
Workers showed up nine days later and replaced my pressure tank They then told me they'd be back the next day to locate my second well - but they didn't show up, or even give me a call to let me know they would not be coming They showed up two days later to resume the work of locating the second well and also locate the opening to my septic tank The location of my second well was determined by one of the workers walking around in the woods behind my house for no more than twenty minutes - for this I was charged $1, It was determined that the pipe from that well was broken and no longer feeding into my pressure tank, so a
I called Plumbing Today to unclog my upstairs bathroom vanity sink The plumber that came said the galvanized pipe had too much "build up" on the inside and that the snake would not go through and that he suspected the clog was in between the two apartments and that he would need to put a hole in the ceiling of the first floor apartment to get to the clog He said it would be expensive to do that I told him to stop for the day and that I would need to think about his suggestion of putting a hole through the ceiling to get to the clog I paid him $ The plumber left The very next day I called roto-rooter to see if their plumber could get the clog out I informed him of what Plumbing Today said and he wrote it up on work ticket and said when he gets to my residence he would investigate the claims the first plumber from Plumbing Today said When Roto-Rooter came to the house, the plumber Wayne said that he had no problem getting to the clog and that he wasn't sure what t
I hired Plumbing Today to repair my sewer line after I was notified by the City of Albany that it was damagedThey were hired to replace the entire sewer line from house to main and agreed to match an offer from another contractorShortly after they began digging they struck my water lineThe excavator operator notified me that my water line was damaged but stated that he did not hit itI went out to view it for myself and found it to have been severely bentI took a photo as well and notified the operator that I believe the water line to have been hitThe operator stated that he would notify the City of Albany and they will advise how to proceedThey did not notify the City of Albany, they repaired the water line without a permit and they told the City that they did not even hit itThey also filled the hole with the same fill and didn't complete the repairs to our agreementOur agreement specifically states that the pipe would be repaired from house to main, however, they sto
I had a plumbing repair done in July 2016, in Nov the repair was leaking , due to poor installation of the pipeI called the company and was told it would be $to open the ceiling(I opened it myself) I saw the pipe was separated and called the plumber to tell him my findings and I could reglue the pipeIt held for a day or two Taking pictures and texting them to himAfter it didn't hold I called the plumber and told them they needed to repair it.The downstairs was being flooded everytime the upstairs shower was usedI was informed someone would be there the next day, noone showed for daysI wound up repairing it myselfAfter buying a new pipe from home depot, I noticed the plumber had cut the pipe to make it fit (shortcut) , used the wrong locknut and no gasketAfter I repaired it he showed up the next day to secure the pipe to a floor board for stabilizationI have not received a copy of the original invoice which I asked for numerous occasions and paid over $
The church hired Plumbing today to fix what they told us was a broken pipeThey were to Hydro clean sewer, inspect the area with a camera, Pull downstairs toilet in the bathroom at the end of hallwayUsing a special machine, send down the cast iron line from toilet flange to house trapFlush out the line with high pressure water, proceed to blow in resin infused sleeveLet it cure for 2-hoursPull back camera and inspect the lineThen drill through liner for upstairs bathroom, sink, and grease trapReset toilet with a new wax ringThis service we have been told has a year warranty
Since the job was completed we have had nothing but problems with plumbing on 7/10/a water fountain began to overflow at the end of the hallway every time water was put down a kitchen drain, when the back sink in the kitchen was used water began to pour out of the grease trapon 7/we were told by plumbing today that our grease trap needed to be cleanedThis was completed and water is
We contacted the to put in a heating tape out pipe froze by the time they came after calling several times and them saying we will be there in a few hours they took the deposit and for day them never came back we ha e been dealing with home advisor which where we found them and they said that we would get a fr fund of the deposit we gave them that was March the work in question and the contract was signed and the money handed over February now home advisor or pluming today won't answer our phone call
On July 29th I contracted Plumbing today to install a new one inch water main service into my homeIt was to run down the shoulder of the road approximately feet and tap into the municipal water supplyI was told that upon receiving the initial down payment of $the work would begin within two days and be complete within a weekThe payment was made and their equipment was dropped offAbout a week went by and they came and picked up their equipment and stated they were still attempting to acquire permits for the installationWeeks went by and they had many excuses as to why no work was being doneI asked their representative what all these delays would cost me and was told "nothing" and they would continue to work to obtain the permits and complete what they had contracted to doFinally we come to the end of August and their representative arrived at my house and informed me they could not install a new one inch supply line for the $because the municipality req
We called Plumbing Today on a Friday evening and scheduled them to come out and look at our hot water heater the following day They did not tell us on the phone that they would be charging us just for coming out, if they had we would not have had them come out We would have called another company, or looked harder at the issue ourselves When the employee got to our house on Saturday he glanced at our hot water heater There was one code coming up I told them what the code meant because I had looked it up online already He then asked how old it was and told us we needed a new one The entire appointment was a sales pitch to try and sell us a new hot water heater for over $3, He did not really look at our hot water heater, let alone try to fix it, and he gave us no options whatsoever for having it fixed He then charged us $essentially for coming out to give us a sales pitch We were not informed ahead of time that there would be such fee, I may have felt it justif
Plumbing Today was found through *** when my basement flooded on 5/23/ Technicians came that afternoon and "snaked" the pipes in the house I signed for and paid for this service - $ (Other plumbers told me it would have cost no more than $for the same service.) They further wrote up an estimate for "digging by hand" to be able to complete the job and had me promise not to use the water in my home I did not use the water for over a week They NEVER came to complete the "digging" job!
Plumbing Today further offered the first day to have subcontractors provide restoration services I asked them to give me a bid for the services I never received an estimate from them I sought other contractors to do the finishing job Unbeknownst to me, Plumbing Today workers broke my garage door and entered my premises at will Tools and supplies went missing They filled in a drain hole in my basement floor with cement without my knowledge or permission I
They charged us for a partial job which we had to pay in full - took our money, cashed our check with several promises over three days to come back and complete the workWe spoke with the manager three times All three times he gave us a time when the technician would come back and finish the jobThey never showed upWe have called and callhad been patient but still no finishing of jobWe would like either a complete refund or partial refund for the partial work that was doneWe are tired of waitingThey have ruined our week waiting and waiting and waiting for the times they said they would show up and then never did
I hired Plumbing today to replace my underground water serviceThey were prompt to meet me on location and provide a quote for the workThey then charged me a $2,deposit to schedule the work for weeks later which was their earliest availabilityThe week leading up to the scheduled replacement, I called to confirm and they indicated they would be thereI took the day off work and no-one showed upI called and the Office Manager repeatedly lied to me telling me they would be there soonFinally, they said they were caught up on another job and they would not be there until the following dayFine, I wasted a day off work but what-ever, they were coming tomorrowWRONGThey continued to bump me day after day until finally, after a week of lies and NO WATER, I cancelled and hired another plumberAbsolute worst experience and customer service I’ve ever hadA week later, I have yet to receive confirmation of my refundI wouldn’t recommend this company to my worst enemy
Hired this company to resolve water issue Plumber cleared up the discolored waterTook
two bottles of water ...one before...one after he cleared it...for testingPaid $for water
test Wriiten on invoice is a statement saying test will take one weekAfter weeks I began calling
for resultsI have been told test results are still not done and it's now been a monthInvoice paid
is dated March 17, When I contacted the business the last time on Monday April the individual answering the phone told me he would have his manager call me that eveningHe did not know who owned the company, And the manager has yet to call me with an explanation
Today is Friday April
On April 26,I contracted with Plumbing today increpresentative "Matt" for a big job of installing a septic system for my rental property at *** *** *** * *** **.The job estimate was $25,168.I sent him a deposit of $8,On May 3(after he cashed my check) he contacted me telling me price has gone up due to Increase in price of concrete septic tanksWe agreed to a price of $31,Work started on May 29, I gave him a check for $15,289.I was to pay the remaining 7,when completedOn June I received an E-mail stating "this is a change order that needs to be approved and paid before work moves forw***This is in addition to the original work order amount of 31,004."charging me another $Work has stopped,septic tanks is all overI have tenants living there who have been patientThis is a bait and switch tactic and I want to know what to doI am filing a complaint with you
Plumbing Today installed a new hot water tank and pressure tank on October charging us $ February 10th, (Friday) they came back out because we had very little hot water Bottom element was bad and was replacedno charge as was under warranty February 13th (Monday) called to let them at 6:a.mto let them know we had NO hot water now and to have someone get out here Because of a snow storm they didn't show up at work until around 9:a.mwhen we called again to find out when anyone was going to be here to fix our issue Said they just arrived to work and would get back to us Noon we received a phone call from them asking for the serial number on the hot water tank and that they would replace the unit as it must be defective They said they would be at our house in the next hours (2:p.m.) At 2:p.mwe get a phone call from Matt (the owner or manager whatever) stating that we would have to pay a minimum of $for labor for them to replace
I called Plumbing Today because their advertisement positioned them as a comprehensive septic system repair businessA gentlemen came out and gave me an estimate of $to excavate and pump my septic tankThe appointment for this was the next morningI waited around the next morning and finally called Plumbing TodayTheir office said my appointment had never made it "on the bo***" They apologized and guaranteed an appointment for the next morning between and 9:30amThe next morning came and still no one had arrived by 9:45amI again called the office and was told "they were on their way." The Plumbing Today workers finally arrived just before 11amThere were two workers, with the lead Plumbing Today worker being Robert W***They used shovels to excavate my tank and then supposedly pumped it outThey told me they were also going to check in-flow and out-flow from the now empty septic tankWhen finished, they told me I needed to replace my septic tank and told me they were
The church hired Plumbing today to fix what they told us was a broken pipeThey were to Hydro clean sewer, inspect the area with a camera, Pull downstairs toilet in the bathroom at the end of hallwayUsing a special machine, send down the cast iron line from toilet flange to house trapFlush out the line with high pressure water, proceed to blow in resin infused sleeveLet it cure for 2-hoursPull back camera and inspect the lineThen drill through liner for upstairs bathroom, sink, and grease trapReset toilet with a new wax ringThis service we have been told has a year warranty Since the job was completed we have had nothing but problems with plumbing on 7/10/a water fountain began to overflow at the end of the hallway every time water was put down a kitchen drain, when the back sink in the kitchen was used water began to pour out of the grease trapon 7/we were told by plumbing today that our grease trap needed to be cleanedThis was completed and water is
Matt *** and Karen *** the owners of Plumbing Today incin Latham,N.Ywill not return a paid deposit of $1, The work was cancelled and never started
They will not return phone calls
They tell me that the check is in the mail however it never arrives
Home Advisor referred me to this company They have reached out to this company and Matt *** does not return any phone calls to Home Advisor
Currently Home Advisor has put the Plumbing Today inc account on hold
Home Advisor advised me to contact the Revdex.com for help
I have tried to reach out to this company numerous times in, July, August, September, October, and November with no resolution to this matter
The next step may have to become a legal one, Home Advisor said
Thank-you
I had their plumber Tom come to the job location and give me an estimateWe talked about the Troy plumber's license requirements and related code inspections and there was no apparent problemI called the office to schedule the job and get the required papers for their Troy licenseI agreed I would put down a 50% deposit on the job (separate quotes)They said I didn't need license papers, Troy would have them on fileIf I had issues call backI paid the $deposit and the run around startedTroy Code explained they need the papers with every permit applicationI called the office, They said Tom would call me about the papers, no call no response to texts or callsAfter over a week and calls to the office I stopped in the office and spoke to the Owner MattNow he questions why I need a permit and why I want his license papersThis is now the first time they have actually indicated that they did not want to give me the required papersHe tells me if I get their licen
On July 25,I went online to *** ***Com to locate a plumber to fix some issues that I was havingThey had good reviews on this site,
so, I figured they were trustworthyI did receive an email that day from Nikkie G*** of Plumbing Today stating that we were matched thorough *** *** and that she would like to set up an appointment to get a free estimateOn 7/27/one of their technicians, Tim came to my home to give an estimate on what needed to be fixed
The issues were:
In my half bath downstairs, the sink plugs up and will not drainMy son took the drain apart in hope of finding the problemWhen he put it back together, the pipe leaked My house is years old and Tim said that a new pipe was needed to replace the old that was leaking
In my upstairs bath my shower had been leaking and would drip down into my kitchen from a hole that the water leak had caused in the ceilingTim looked in the shower stall and said the drain pipe was the origin
Company refuses to give us a breakdown of parts, cost of labor on work they did on 8/21/when we discovered a leak in a pipe in our home Contacted Home Advisor the company that recommended them and they attempted to negotiate a resolution Plumbing Today promised a full refund even though we were not asking for one, just the cost of parts and labor To date they have lied to us and to Home Advisor about sending a refund
On April 20, I hired Plumbing Today to replace our pressure tank, test our water quality and find the location of our second well The worker that came to my house offered me a package deal where they would also clean out my septic tank as well A tap water sample was given to the worker and I was told that I would get the results in two weeks
Workers showed up nine days later and replaced my pressure tank They then told me they'd be back the next day to locate my second well - but they didn't show up, or even give me a call to let me know they would not be coming They showed up two days later to resume the work of locating the second well and also locate the opening to my septic tank The location of my second well was determined by one of the workers walking around in the woods behind my house for no more than twenty minutes - for this I was charged $1, It was determined that the pipe from that well was broken and no longer feeding into my pressure tank, so a
I called Plumbing Today to unclog my upstairs bathroom vanity sink The plumber that came said the galvanized pipe had too much "build up" on the inside and that the snake would not go through and that he suspected the clog was in between the two apartments and that he would need to put a hole in the ceiling of the first floor apartment to get to the clog He said it would be expensive to do that I told him to stop for the day and that I would need to think about his suggestion of putting a hole through the ceiling to get to the clog I paid him $ The plumber left The very next day I called roto-rooter to see if their plumber could get the clog out I informed him of what Plumbing Today said and he wrote it up on work ticket and said when he gets to my residence he would investigate the claims the first plumber from Plumbing Today said When Roto-Rooter came to the house, the plumber Wayne said that he had no problem getting to the clog and that he wasn't sure what t
I hired Plumbing Today to repair my sewer line after I was notified by the City of Albany that it was damagedThey were hired to replace the entire sewer line from house to main and agreed to match an offer from another contractorShortly after they began digging they struck my water lineThe excavator operator notified me that my water line was damaged but stated that he did not hit itI went out to view it for myself and found it to have been severely bentI took a photo as well and notified the operator that I believe the water line to have been hitThe operator stated that he would notify the City of Albany and they will advise how to proceedThey did not notify the City of Albany, they repaired the water line without a permit and they told the City that they did not even hit itThey also filled the hole with the same fill and didn't complete the repairs to our agreementOur agreement specifically states that the pipe would be repaired from house to main, however, they sto
I had a plumbing repair done in July 2016, in Nov the repair was leaking , due to poor installation of the pipeI called the company and was told it would be $to open the ceiling(I opened it myself) I saw the pipe was separated and called the plumber to tell him my findings and I could reglue the pipeIt held for a day or two Taking pictures and texting them to himAfter it didn't hold I called the plumber and told them they needed to repair it.The downstairs was being flooded everytime the upstairs shower was usedI was informed someone would be there the next day, noone showed for daysI wound up repairing it myselfAfter buying a new pipe from home depot, I noticed the plumber had cut the pipe to make it fit (shortcut) , used the wrong locknut and no gasketAfter I repaired it he showed up the next day to secure the pipe to a floor board for stabilizationI have not received a copy of the original invoice which I asked for numerous occasions and paid over $
The church hired Plumbing today to fix what they told us was a broken pipeThey were to Hydro clean sewer, inspect the area with a camera, Pull downstairs toilet in the bathroom at the end of hallwayUsing a special machine, send down the cast iron line from toilet flange to house trapFlush out the line with high pressure water, proceed to blow in resin infused sleeveLet it cure for 2-hoursPull back camera and inspect the lineThen drill through liner for upstairs bathroom, sink, and grease trapReset toilet with a new wax ringThis service we have been told has a year warranty
Since the job was completed we have had nothing but problems with plumbing on 7/10/a water fountain began to overflow at the end of the hallway every time water was put down a kitchen drain, when the back sink in the kitchen was used water began to pour out of the grease trapon 7/we were told by plumbing today that our grease trap needed to be cleanedThis was completed and water is
We contacted the to put in a heating tape out pipe froze by the time they came after calling several times and them saying we will be there in a few hours they took the deposit and for day them never came back we ha e been dealing with home advisor which where we found them and they said that we would get a fr fund of the deposit we gave them that was March the work in question and the contract was signed and the money handed over February now home advisor or pluming today won't answer our phone call
On July 29th I contracted Plumbing today to install a new one inch water main service into my homeIt was to run down the shoulder of the road approximately feet and tap into the municipal water supplyI was told that upon receiving the initial down payment of $the work would begin within two days and be complete within a weekThe payment was made and their equipment was dropped offAbout a week went by and they came and picked up their equipment and stated they were still attempting to acquire permits for the installationWeeks went by and they had many excuses as to why no work was being doneI asked their representative what all these delays would cost me and was told "nothing" and they would continue to work to obtain the permits and complete what they had contracted to doFinally we come to the end of August and their representative arrived at my house and informed me they could not install a new one inch supply line for the $because the municipality req
We called Plumbing Today on a Friday evening and scheduled them to come out and look at our hot water heater the following day They did not tell us on the phone that they would be charging us just for coming out, if they had we would not have had them come out We would have called another company, or looked harder at the issue ourselves When the employee got to our house on Saturday he glanced at our hot water heater There was one code coming up I told them what the code meant because I had looked it up online already He then asked how old it was and told us we needed a new one The entire appointment was a sales pitch to try and sell us a new hot water heater for over $3, He did not really look at our hot water heater, let alone try to fix it, and he gave us no options whatsoever for having it fixed He then charged us $essentially for coming out to give us a sales pitch We were not informed ahead of time that there would be such fee, I may have felt it justif
Plumbing Today was found through *** when my basement flooded on 5/23/ Technicians came that afternoon and "snaked" the pipes in the house I signed for and paid for this service - $ (Other plumbers told me it would have cost no more than $for the same service.) They further wrote up an estimate for "digging by hand" to be able to complete the job and had me promise not to use the water in my home I did not use the water for over a week They NEVER came to complete the "digging" job!
Plumbing Today further offered the first day to have subcontractors provide restoration services I asked them to give me a bid for the services I never received an estimate from them I sought other contractors to do the finishing job Unbeknownst to me, Plumbing Today workers broke my garage door and entered my premises at will Tools and supplies went missing They filled in a drain hole in my basement floor with cement without my knowledge or permission I
They charged us for a partial job which we had to pay in full - took our money, cashed our check with several promises over three days to come back and complete the workWe spoke with the manager three times All three times he gave us a time when the technician would come back and finish the jobThey never showed upWe have called and callhad been patient but still no finishing of jobWe would like either a complete refund or partial refund for the partial work that was doneWe are tired of waitingThey have ruined our week waiting and waiting and waiting for the times they said they would show up and then never did
I hired Plumbing today to replace my underground water serviceThey were prompt to meet me on location and provide a quote for the workThey then charged me a $2,deposit to schedule the work for weeks later which was their earliest availabilityThe week leading up to the scheduled replacement, I called to confirm and they indicated they would be thereI took the day off work and no-one showed upI called and the Office Manager repeatedly lied to me telling me they would be there soonFinally, they said they were caught up on another job and they would not be there until the following dayFine, I wasted a day off work but what-ever, they were coming tomorrowWRONGThey continued to bump me day after day until finally, after a week of lies and NO WATER, I cancelled and hired another plumberAbsolute worst experience and customer service I’ve ever hadA week later, I have yet to receive confirmation of my refundI wouldn’t recommend this company to my worst enemy
Hired this company to resolve water issue Plumber cleared up the discolored waterTook
two bottles of water ...one before...one after he cleared it...for testingPaid $for water
test Wriiten on invoice is a statement saying test will take one weekAfter weeks I began calling
for resultsI have been told test results are still not done and it's now been a monthInvoice paid
is dated March 17, When I contacted the business the last time on Monday April the individual answering the phone told me he would have his manager call me that eveningHe did not know who owned the company, And the manager has yet to call me with an explanation
Today is Friday April
On April 26,I contracted with Plumbing today increpresentative "Matt" for a big job of installing a septic system for my rental property at *** *** *** * *** **.The job estimate was $25,168.I sent him a deposit of $8,On May 3(after he cashed my check) he contacted me telling me price has gone up due to Increase in price of concrete septic tanksWe agreed to a price of $31,Work started on May 29, I gave him a check for $15,289.I was to pay the remaining 7,when completedOn June I received an E-mail stating "this is a change order that needs to be approved and paid before work moves forw***This is in addition to the original work order amount of 31,004."charging me another $Work has stopped,septic tanks is all overI have tenants living there who have been patientThis is a bait and switch tactic and I want to know what to doI am filing a complaint with you
Plumbing Today installed a new hot water tank and pressure tank on October charging us $ February 10th, (Friday) they came back out because we had very little hot water Bottom element was bad and was replacedno charge as was under warranty February 13th (Monday) called to let them at 6:a.mto let them know we had NO hot water now and to have someone get out here Because of a snow storm they didn't show up at work until around 9:a.mwhen we called again to find out when anyone was going to be here to fix our issue Said they just arrived to work and would get back to us Noon we received a phone call from them asking for the serial number on the hot water tank and that they would replace the unit as it must be defective They said they would be at our house in the next hours (2:p.m.) At 2:p.mwe get a phone call from Matt (the owner or manager whatever) stating that we would have to pay a minimum of $for labor for them to replace
I called Plumbing Today because their advertisement positioned them as a comprehensive septic system repair businessA gentlemen came out and gave me an estimate of $to excavate and pump my septic tankThe appointment for this was the next morningI waited around the next morning and finally called Plumbing TodayTheir office said my appointment had never made it "on the bo***" They apologized and guaranteed an appointment for the next morning between and 9:30amThe next morning came and still no one had arrived by 9:45amI again called the office and was told "they were on their way." The Plumbing Today workers finally arrived just before 11amThere were two workers, with the lead Plumbing Today worker being Robert W***They used shovels to excavate my tank and then supposedly pumped it outThey told me they were also going to check in-flow and out-flow from the now empty septic tankWhen finished, they told me I needed to replace my septic tank and told me they were