Manhattan Mini Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Business is lieing.First of all they did not send any checks to me, but they are claiming that they have done soI talked to several people and they told me that the checks will be sent on [redacted] OctoberThis is weeks after I vacated the unitAnd now they are saying that the refund is processed on [redacted] OctoberThis is a BIG LIE! Furthermore, Business must verify the right address as I think they do not look at the last statement I signed which states that my address gas changed MY complaint is NOT resolved! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Manhattan Mini Storage reached out to Moving Ahead who then resolved the complaint

The original checks dated 10/**/were mailed to the following address:*** * *** **
*** ***
*** *** * ** ***We then mailed replacement checks on 10/**/to the following address: *** *** *** *** ***
*** *** ** ***

Don’t use MMS! They are biased, militant, and as a per corporate America, protect their own at the expense of
ethics, morals, and accountability.

I signed up for a small storage space a few months ago. It was the first time I’d ever acquired a storage space anywhere. Right after I said, Okay let’s do this, hidden fees were first told to me. Taken aback I asked If they could be waived. The manager not only wouldn’t consider it but thought it to be some kind of terrible question to ask.
Maybe this set him off. I don’t really know. He said nothing but treated me differently then others.

The manager was harsh and unkind to me. During the first week an employee at the front desk told me the manager was complaining about me (behind my back) that I take to long in the bathroom. Really?! Is there a time limit? He’s watching when I use the facility?! And if he had issue why didn’t he approach ME?! Had he done so I’d have told him I have a digestive illness. But truly I can’t believe I even have to talk about this at all.

Talking behind my back seemed to be a theme. Three times in the first month he communicated with a former friend of mine that came with me to sign up and I put as my emergency contact. I leaned three weeks after the fact that in my
First week the manager called this person, who isn’t a client of MMS, to talk about me. WHAT?! I was so upset hearing that I didn’t want to know why. How unprofessional can you be?

But it went on. This third partyperson went to talk to him, which was completely inappropriate, and instead of saying that he can’t talk about a client, he did. Are you kidding me?!

Then about five weeks in, this third person went to take her credit card used for a deposit on my account off the account. This was our arrangement but the manager didn’t know that. Further, upon this outside persons request, he opened my account and did this transaction without my approval or knowledge or being present. That is completely unacceptable! Would he like if I went into his bank and had the banker open his bank account upon my request and complete a transaction?! It’s the same premise.

It turns out, I learned yesterday, that I have been “written up .” Who knew theee was such a thing?! Not me! Im my first week thee I was written up for eating a few potato chips in my unit. I was eating them not having any idea this was forbidden because nobody told me! When it was mentioned to me finally, I never brought food there again. When a company omits information, the client cannot be expected to know this ommitted detail, and therefore cannot be penalized for it.. But I have been. The fault is theirs in not communicating with me.

I was also written up for having my shoes off in my unit, where I have to sit to do anything because it’s high up, I’m small and can’t reach in far, and the height is four feet. That hot day it was more comfortable to arrange my things sitting without shoe. Someone saw. Oh my my! A sin, I guess. But again, no one ever told be this was against their “iron clad rules,” as corporate told me yesterday.. So again, I adhered to this apparent rule once I had the information! But again there was no accountability for their lack of communication.

I was also written up for sometimes staying too long. What does that mean? How long is too long?! I still have no idea. I know others stay so long that I hear them start movies on their phones while doing whatever in their unit, I forget something, go back, and the end of the film is playing. Nothing happened to those people. Why me?!

To add to all this, step stool I purchased was stolen from me. I told the manager. He did nothing. Nothing?! So I’m being penalized and prejudiced against for these small things that I didn’t have a clue about but THEFT is so unimportant isn’t not even investigated?!

The incongruity is blatant.

I got a notice of eviction a few weeks ago. I was stunned. The manager said someone saw me sleeping in my unit. Really? When? I hadn’t been there all week. How was this even possible? Further, my unit is in the middle of a row way up, only entrance on one side, and a big ladder in from of the unit. I sit with my back to the entryway. It’s frankly not possible to see my face unless one walked into the center of the row and moved the ladder. This didn’t happen.

But IF it did ( I'm not saying it did. I don’t know and they won’t tell me who allegedly saw this so no communication again) due to a life crises which the manager is aware of I’ve been experiencing sleep deprivation. The symptoms are like narcolepsy where suddenly in a split second you’re sleeping for a moment. This is medical. So IF it happened ,it wasn’t intentional, it was for a moment. And to cause someone distress for a medical condition is illegal. Neither the manager nor the corporate office cared.

I tried to speak to corporate yesterday to resolve the matter and this man I spoke with literally didn’t want to hear what I had to say. You know, like there’s only one side to a story. Like corporate American ignoring people to protect their crimes. His mind was made up before I spoke.

In a time of chaos in my life and no time to search other places, this is all incredibly cruel. But that aside, it’s all totally unprofessional, militant, and simply absurd. And to not take accountability and attempt resolution is a bad business practice. Where the hell is their responsibility for so much lack of communication to me?! No where to be found.

For lack of time and too much on my plate at this time, I’d still like resolution, if anyone will hear. I won’t hold my breath.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business is lieing.First of all they did not send any checks to me, but they are claiming that they have done so. I talked to several people and they told me that the checks will be sent on [redacted] October. This is 3 weeks after I vacated the unit. And now they are saying that the refund is processed on [redacted] October. This is a BIG LIE! Furthermore, Business must verify the right address as I think they do not look at the last statement I signed which states that my address gas changed.
 MY complaint is NOT resolved!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Manhattan Mini Storage has responded and fixed the issue. Once the complaint was brought to the...

Revdex.com, they were very eqsy to work with and resolved the problem quickly. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, whether or not I received a discounted monthly rate or not is
irrelevant to my complaint. This should not be presented as a "favor"
as this was the offer that was given to me at the time I was shopping for
storage providers. The fact that Manhattan Mini Storage (MMS) upheld this part of
the agreement is not exceptional. Since we are in agreement about this, I see
no need to address this fact further.
Second, my argument is that MMS' business practice and
representation is misleading, deceptive and highly illogical. As you are well
aware, you have a 2.5 hour limit on your so called "free-move". This,
I was informed of before taking up
this offer (as previously stated, I have my own truck and would have moved
everything myself if I knew what I know now).  First, I was in no
uncertain terms directly lied to regarding what this rider was.
Second, I was never given a copy. The representative placed every document I
had signed into the MMS folder, and this rider was never part of it. I suspect
the reason the representative lied about it was in order to close the deal,
because the clock was ticking, and if I didn’t sign it I would be going over
the 2.5 hours. I was told that this was the receipt confirming delivery of
services. Secondly, the terms of my agreement was subsequently misrepresented
to me numerous times after the fact. When I called your office in June and even
when I went into give my 21 day notice I asked if I would owe anything else at all to make sure there
was nothing I was missing, as the only contract
and rider I was ever in possession of clearly stated that there was only a four
month commitment. Both times I was told that I was “good to go” and “did not
owe anything else” as I had fulfilled my four month commitment. Admittedly, it
is my mistake to trust one of your representatives since your business clearly
operates with ambiguous terms and conditions. I believed MMS to be a
respectable and reputable company and in fact had no complaints at all and was
ready to leave a very positive review until this unpleasant surprise. Third,
and most importantly, the representatives I first signed the contract with at
the day of agreement, 1/**/15 was well aware that the singular, decisive
selling point for me to enter into agreement with MMS was the four month
commitment. I made it clear time and time again that I did NOT want to commit
to anything beyond four months. It is therefore not so peculiar that I had good
faith and believed the representatives I was talking to when they reassured me
that there would be no other commitment while they were in fact misleading me
to sign something I thought was something else. I reiterate that this 1) Constitutes
false advertising. The move was not free at all despite taking less than 2.5
hours, and this fact makes your advertising positively deceptive.  A “free move”, written on your website as
usually only requiring a 3 month commitment in my case, required a 12 month
commitment in my case (for reasons unknown), all without my knowledge while
simultaneously being misrepresented to me. 2) A bait and switch tactic, as the
central selling point for me to choose MMS was the four month commitment and
the “free move”. MMS knew I only wanted to commit until June and knowingly used
the “free move” as a loophole to get me to pay far more than agreed to. None of
this deceptive and illogical practice was sufficiently addressed in your
response. MMS should revise their business practices if they wish to come
across as an honest and reputable company and not have representatives provide
blunt misrepresentations, and as a show of good faith should provide me of a
refund of my deposit. I care about this for the reason of principle, as the
money is petty compared to how you are tricking people to enter into agreements
with riders and contracts of which the first and most significant stipulations
contradict. I should also receive an apology for being lied to and pressured
into signing something which I normally would have carefully read over. This
has taught me to remember to never trust the words of representatives or the advertisements
of companies.
Revdex.com: Please see attached two examples of MMS’ misleading
advertising. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Please accept our sincerest apologies in regards to how we handled your refund check. We have reviewed our process and have corrected the oversight that caused the delay. As requested we have cut a new check in the amount of $168 and sent it overnight to the following address :[redacted]...

[redacted] 
[redacted] 
[redacted]The [redacted] tracking number is [redacted]. As requested, we will also follow up in a direct email and phone call to you to confirm the mailing. Please feel free to call or email me directly if you have any further issues. Regards,Roosevelt S[redacted]VP of Operations Support [redacted]

We apologize for any intrusions these phone calls may have caused you. The phone number provided by our customer at the time of rental (2006) was [redacted]. We have not received any requests to change that phone number. However, in lieu of this complaint we have made the decision to remove the...

phone number from our database and hopeful end the calls that are being made to that number. Regards,Roosevelt S[redacted]VP of Operations

To whom it may concernMMS mailed refund checks in the amounts of $220 (check #[redacted]) and $20 (check # [redacted]) to the guest on October **, 2014. Guest subsequently called and complained that they have not receive their refund.The original checks were then voided and replacement checks...

were reissued on October [redacted], 2014. Check # [redacted] = $20; Check # [redacted] = $220

Dear Revdex.com, Our review of the account  reveals the following:1/**/16 a late charge was assessed to the account because the payment was not made until 1/**/16 (all payments are due by the 10th of the month)1/**/16 an ACH payment was received on his account in the amount of $2662/*/16 a Void...

Payment reversal was issued  for the $2666 payment made on 1/**/16 because of insufficient funds by his banks2/*/16 a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*.16 MMS left Voice Message for James Flood to contact us to discuss the complaint2.*.16 James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter[redacted] stated that Manhattan mini storage took 1 week to process the payment. This is not a true statement. It was applied on the [redacted] and was returned within 4 business days by his bank. Manhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment history. We would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely manner. We look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still exist. Please have [redacted] contact Jason B[redacted] @ ###-###-####RegardsRoosevelt S[redacted]VP of Operations Support

Dear [redacted],  Thank you for the email. We apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfaction. This complaint has been forwarded to your facility manager, Nicholas A[redacted]. Nick, will be...

contacting you shortly to discuss the resolution. If you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at [redacted] Regards Roosevelt S[redacted]VP of Operations Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Manhattan Mini Storage on the matter.  We provide the following for reviewLate Charges :Our occupancy agreement (which was signed by [redacted]) states in Section 2. Occupancy Charge that, " The Occupancy Charge will be $35.00 per month for each full or partial month,...

payable in advance at the facility, with out notice, on the first day of each calendar month. "  On goes on to further state, "In addition to the monthly occupancy charge and any other remedies of Owner, Occupant will pay , on demand, (a) a mandatory charge of $20 for any calendar month in which the monthly occupancy charge  is more than 10 days late". Late payments were posted to the account on 2/**/16 because the payment was not made until 2/**/16 & 3/**/16 because as of the time of this writing, there still has been no payments made. Security Deposit :Section 3 of our occupancy agreement (which was signed by [redacted]) states," The security, or the unused balance, will be returned within 30 days after the termination of this agreement'.In an email exchange between [redacted] and Tom K[redacted], the General Manager of the storage facility Tom explained that she could not apply the security deposit towards future rent. Specifically he stated, "As for  your request of using your security deposit towards your rent payment, I would recommend that you make separate payments for March and April rent instead of......Each month your are behind, you will be charged with $20 late fee".  I have attached a copy of the email exchange for your review

Review: I have had the worst customer service experience in my life with Manhattan Mini Storage. It started when I was between apartments and needed to store items for one month (31 days total). As soon as I arrived at the facility, the representative on site, [redacted], insisted I need a larger (and obviously more expensive) unit than the one I had reserved. Luckily I had two movers with me, who measured the space and concluded that [redacted] was trying to haggle me for more money so I refused .

I reserved the unit on the [redacted] of May for one month's time and paid a deposit, as well as a fee for 30 days use. I knew I would not be returning until the [redacted] of June to move my belongings out, so I asked if I would be charged for one extra day or how this would work. [redacted] assured me that I would only be charged a one day fee of $6.

Imagine my surprise when I received an automatic charge to my debit card on the first of June for $96. I called Manhattan Mini Storage and explained the situation. They advised that this was an automatic monthly fee incurred at the first of the month but since I was only using the facility for one month and a day that I would be returned $90 when I checked out on the [redacted], along with my deposit.

When I moved my belongings out on June [redacted], the same [redacted] was there to check me out. 1) He advised that I was told the wrong thing (odd, since he was one of the two people who gave me this information) and 2) Had me fill out a form to confirm the return of my deposit. I pointed out that the form included my former address, so [redacted] had me fill out an address change form and advised that I would receive my deposit in 7 to 10 business days.

Two weeks later, I had not received my deposit back so I called the facility. The representative I spoke to (whose name I cannot recall) advised that my deposit had been sent a few days after I checked out, so I should have received it. I questioned where the deposit had been sent and she advised my previous address. I explained that I had filled out the proper paperwork including my new address. She apologized and said she would have to confirm this and told me she would call me back. I cannot recall if she called me back or if I had to call her back, but I spoke to her again and she confirmed that my change of address form was in my records and she would cancel the check and have a ew one issued. I asked if it would be easier just to have the check mailed to their facility where I could pick it up (since they clearly have an issue sending things to the right place). She advised that she would check on that and call me back.

Not hearing back for a day, I called again and to my delight, the infamous [redacted] answered. I quickly explained the situation, pointed out his error and asked if he could confirm where my check was going. He had me re-state my new address and advised he would call me back to see if my check had been sent there or to their facility.

Imagine my surprise when I never heard back from [redacted]. In the meantime, I had checked with my forwarding address when I was between apartments as well as my former apartment complex to see if the original check had been sent to either location. Shockingly, neither had received the check.

I was so frustrated that I just gave up on ever receiving my deposit back.

Around August I decided to call the General Manager's office to explain the situation. I left a message and never heard back.

In late September or early October, I decided to call the facility itself again. I spoke with a very nice representative, who advised me to email the company since it was a Saturday and there was nothing he could do but he was shocked I still had never received my deposit.

I emailed and to this day have not heard anything back.

On October **, I called the General Manager's office again. And in over 24 hours, have still yet to hear back. I sent several emails on October ** and have yet to hear back. I filed a report with [redacted] that they published on October **. Now I am filing a report with you guys.

Thanks so much.Desired Settlement: I simply want my $500 deposit back from this company. Technically they should owe me the additional $90 they lied about, but at this point I really just want my deposit.

Business

Response:

Upon learning of [redacted] situation on 10/**/13 regarding the pending refund, I [redacted], General Manager of the Manhattan Mini Storage on [redacted] St. Immediately requested a replacement in the amount of $507 USD on the same day.

The check was immediately cut, and mailed overnight to [redacted] with a confirmed next day delivery. I called [redacted] apologized for the delay, and emailed a copy of the tracking slip for his records. [redacted] was grateful and satisfied with the resolution. No further action required.

Review: On 01/**/15 I had a lengthy phone conversation with one of MMS representatives over the phone to map out my options and hear about their "free move". I was given an offer which I intended to take with a discounted monthly occupancy charge and free move. I booked the free move for 01/**/15 after confirming locations. When they showed up to pick up my items they attempted to retract this verbal agreement and claimed I would have to pay for it because my moving location was in Brooklyn despite having confirmed this location the day prior. After referring to my agreement and the fact that the move would take less than an hour, they agreed that my free move would be okay to go. When I got to their location on [redacted] I signed an agreement of a monthly charge of $29 conditioned on an occupancy commitment of four full calendar months and an auto charge on a debit card.

In early July I went into their facilities to give my 21 day notice of cancelling my agreement and intention to vacate the storage space. At that time both I and my girlfriend went over the facts with one of MMS' representatives and asked if there were anything else required from us other than vacating the space and cleaning it up on time. We were told that we did not owe anything and everything was good to go as monthly payments had been made on time every month and we were past our occupancy commitment. We went to get our belongings on the night of July [redacted], and surprisingly we were told that we owed [redacted]. When we asked why this was since we had paid all our bills and followed all our obligations according to contract, he told us that "[redacted]", referring to a contract we were never given. I went in the next day to speak to the manager who proceeded to tell me that I had signed a different contract for the move in which I committed to a full year of occupancy without my knowledge despite the main contract with MMS explicitly stating that our only commitment was four months. He was referring to a paper the movers gave me to sign that I had received their service. After arguing with him he agreed to waive half of the amount but would keep my deposit of $58. I had no option but to allow him to do this since I would be automatically charged if I did not sign. When I said that it didn't make sense to give us a main contract to sign that explicitly in the beginning states an occupancy commitment of four months and then have another "secret contract" that doesn't look like a contract that we are lied to in order to sign, he said that it didn't make business sense for him to charge so little for the space!

This constitutes misleading advertising and questionable business practice. I was never given this "contract" for the move, and their website also says that most free moves require a 3 month minimum stay. We were misled by being given a paper to sign that we had received the free move while this was really and supposedly a contract that directly contradicts their main contract for the actual storage space. It is highly misleading to say they will move your items for free when that is really a secret way of getting someone to unknowingly commit to a longer term when a shorter term is EXPLICITLY stated in the Occupancy Contract. Not only that, but several of MMS representatives told us during the process of signing the only contract we are in possession of, that the commitment was only 4 months. Never did we read or hear about the commitment being 1 year. Consequently I ask for the prompt refund of my deposit of $58.Desired Settlement: I wish to get a refund of the deposit of $58 I paid Manhattan Mini Storage!

Business

Response:

[redacted],

In response to your recent inquiry, we reviewed your file and found that you were, in fact, issued two discounts, both of which had “Length of Stay” (LOS) Agreements.

Your inquiry contained a PDF of one of the LOS Agreements (AKA, Occupancy Commitment Rider) that you signed. This provided you with a discounted rate of $29 in exchange for a minimal rental period of four full calendar months. Because you rented your storage unit on 1/**/15, you were required to stay (minimally) until 5/**/15 to avoid early termination fees. You were a customer here until 7/**/15 and thus met and exceeded the minimal length of stay. On this matter, we are in agreement.

However, additionally, you signed a “Moving Service Reimbursement for Minimum Length of Stay” rider. This provided you with $260 worth of credit to be used for moving services in exchange for a minimal rental period of 12 full calendar months. This agreement provides you with the length of stay terms along with a “Cost of Termination” formula should you fail to meet the terms. Because you vacated on 7/**/15, you failed to meet the terms of the agreement and were subsequently charged $130.

As a customer service gesture, the facility manager agreed to waive $72 of the “Cost of Termination” and use the $58 security deposit to close your account.

For your review, I have included a copy of the second agreement you signed, which clearly outlines the terms and conditions outlined above. As you can see, the agreement is titled “MANHATTAN MINI STORAGE OCCUPANCY AGREEMENT RIDER,” with a subhead that reads “Moving Storage Reimbursement for Minimum Length of Stay.” We hope that this answers your inquires. Please feel free to call me if you would like to discuss the matter further.

Regards,

Roosevelt S[redacted] VP of Operations Support

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, whether or not I received a discounted monthly rate or not is

irrelevant to my complaint. This should not be presented as a "favor"

as this was the offer that was given to me at the time I was shopping for

storage providers. The fact that Manhattan Mini Storage (MMS) upheld this part of

the agreement is not exceptional. Since we are in agreement about this, I see

no need to address this fact further.Second, my argument is that MMS' business practice and

representation is misleading, deceptive and highly illogical. As you are well

aware, you have a 2.5 hour limit on your so called "free-move". This,

I was informed of before taking up

this offer (as previously stated, I have my own truck and would have moved

everything myself if I knew what I know now). First, I was in no

uncertain terms directly lied to regarding what this rider was.

Second, I was never given a copy. The representative placed every document I

had signed into the MMS folder, and this rider was never part of it. I suspect

the reason the representative lied about it was in order to close the deal,

because the clock was ticking, and if I didn’t sign it I would be going over

the 2.5 hours. I was told that this was the receipt confirming delivery of

services. Secondly, the terms of my agreement was subsequently misrepresented

to me numerous times after the fact. When I called your office in June and even

when I went into give my 21 day notice I asked if I would owe anything else at all to make sure there

was nothing I was missing, as the only contract

and rider I was ever in possession of clearly stated that there was only a four

month commitment. Both times I was told that I was “good to go” and “did not

owe anything else” as I had fulfilled my four month commitment. Admittedly, it

is my mistake to trust one of your representatives since your business clearly

operates with ambiguous terms and conditions. I believed MMS to be a

respectable and reputable company and in fact had no complaints at all and was

ready to leave a very positive review until this unpleasant surprise. Third,

and most importantly, the representatives I first signed the contract with at

the day of agreement, 1/**/15 was well aware that the singular, decisive

selling point for me to enter into agreement with MMS was the four month

commitment. I made it clear time and time again that I did NOT want to commit

to anything beyond four months. It is therefore not so peculiar that I had good

faith and believed the representatives I was talking to when they reassured me

that there would be no other commitment while they were in fact misleading me

to sign something I thought was something else. I reiterate that this 1) Constitutes

false advertising. The move was not free at all despite taking less than 2.5

hours, and this fact makes your advertising positively deceptive. A “free move”, written on your website as

usually only requiring a 3 month commitment in my case, required a 12 month

commitment in my case (for reasons unknown), all without my knowledge while

simultaneously being misrepresented to me. 2) A bait and switch tactic, as the

central selling point for me to choose MMS was the four month commitment and

the “free move”. MMS knew I only wanted to commit until June and knowingly used

the “free move” as a loophole to get me to pay far more than agreed to. None of

this deceptive and illogical practice was sufficiently addressed in your

response. MMS should revise their business practices if they wish to come

across as an honest and reputable company and not have representatives provide

blunt misrepresentations, and as a show of good faith should provide me of a

refund of my deposit. I care about this for the reason of principle, as the

money is petty compared to how you are tricking people to enter into agreements

with riders and contracts of which the first and most significant stipulations

contradict. I should also receive an apology for being lied to and pressured

into signing something which I normally would have carefully read over. This

has taught me to remember to never trust the words of representatives or the advertisements

of companies.

Revdex.com: Please see attached two examples of MMS’ misleading

advertising.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Thank you for your recent response and the opportunity to address the continued issues. As a business,Manhattan Mini Storage prides itself in providing amazing customer service, andwe encourage customer feedback to continuously improve on our performance. Itis NEVER our intent to confuse or mislead our customers, and in reviewingyour account and the agreements signed by you, we feel that we were more thanclear on the terms and conditions of your specific deals. We apologize for any confusion surrounding the transaction. However, we believe we are extremelyup-front and honest about our pricing, terms and conditions, which is onereason we’ve earned a Revdex.com grade of A+. Like most business, we do sometimes offer different rates with different options. Of course, as with any amazingdeal, certain restrictions apply – a fact we make clear on our website andadvertising. It’s for that specific reason we provide all our customers with reservation details BEFORE any transactiontakes place, as well as written agreements at the conclusion of the transaction to ensure that the terms and conditions are fully understood. As mentioned in our earlier communications, a review of your file shows that the deal-specific riders were appropriately signed by you at the time of rental. Our main objective is to give every one of our guests the best possible storage experience. To that end, we will be happy to refund you the balance of your security deposit as a gestureof customer service and good will. We will be forwarding a check for $58 to theaddress we have on record for you. And we certainly hope you’ll give us anotherchance someday to show you why we’re New York’s No. 1 moving and storagecompany. RegardsRoosevelt S[redacted]VP of Operations SupportManhattan Mini Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Also, my address has changed. Please kindly mail to [redacted].

Sincerely,

Review: I spoke with a [redacted] regarding my address change and requested it be updated on my account. The [redacted] neglected to update my easy pay (autopay). The vendor (Manhattan Mini Storage) has a fee for returned easy pay. The fee was charged due to a discrepancy of address on my account, i.e. failure on behalf of the employee to update my address as requested.Desired Settlement: I want my $20 fee returned.

Business

Response:

To Whom it May Concern:

Please note that guest [redacted] was contacted and his account was credited $20.00 as a refund. [redacted] is aware of the credit and agreed to pay $20.00 less than his monthly rent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I closed my account the end of May. I moved in July, I called the facility and have them my mothers address to send the check. I never received the check after being told it was sent. I called back to give them my new address and had them resend the check to my new address I have been waiting 3 weeks no check. I called back today only to be told my address was never updated and they still have my old address on file. I was than told to call back on Monday to try and sort the matter when "they" open. I just want my refund check.Desired Settlement: I want a refund and contact from the business confirming my check is being reissued. I would appreciate if it can be overnighted to me.

Business

Response:

[redacted],Please accept our sincerest apologies in regards to how we handled your refund check. We have reviewed our process and have corrected the oversight that caused the delay. As requested we have cut a new check in the amount of $168 and sent it overnight to the following address :[redacted]The [redacted] tracking number is [redacted]. As requested, we will also follow up in a direct email and phone call to you to confirm the mailing. Please feel free to call or email me directly if you have any further issues. Regards,Roosevelt S[redacted]VP of Operations Support [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was given a promotional deal for a free move by Manhattan Mini Storage because I committed to them for 9 months. However, the conditions of that promotional deal was never explicitly stated to me verbally or in writing. Which lead to unsatisfactory service, my character being defamed, and an unauthorized charge. For more detail, pleas see below: I called Manhattan mini-storage and talked to a representative. I reserved a storage unit, as I was moving into a new apartment. Upon reserving the storage unit I was told about two services that the company provided. One service was the storage taxi, which was clearly explained as a service that helps the customer transport their items from point A to the storage facility. The other service was a free move, which was described to me as a team of professional movers moving my items point A to "the destination". I was then told that I would qualify for free moving. I did not initially accept the offer because I had to see when I could fit that into my schedule. Upon checking my schedule, I then attempted to reserve a move online. When no one contacted me to confirm the move, I called Manhattan mini storage to see if I still qualified, and was then connected to Moving Ahead. They described the process of the move the same way as aforementioned from point A to the destination, and continued to inform me that the start time would begin when the movers arrived, and would stop when I arrived to the destination. They also told me that all I would have to pay about $2.00 for related costs. The movers arrived to my apartment. Although, they were very pleasant, I had to help them move my personal items. When they arrived to my new apartment, my friend had to help them bring my personal items up the stairs. Once the move was complete, one of the movers told me that I would have to settle the bill. Once I received the bill the total was $262.00. This was well over the discussed promotional value of the move. I communicated this concern to the movers, they shared that the promotional value only held true if I moved my items to the storage facility. I told them that I was confused, since this was the first time that I was hearing this. The movers then put me in contact with their [redacted]. When sharing my confusion about the sudden increase in price, as opposed to talking through the matter, the [redacted] yelled at me and berated me. He called me a con-artist, insulted my intelligence by saying "who could be that dumb to believe that they would get a free move", he even threatened to call the police on me since I "deserved to be locked up". After having to put up with that I called Manhattan Mini Storage, hoping that they could help with the moving company. Unfortunately, they didn't help. In fact, although they were incredibly defensive and claimed that I was responsible for the charge, they weren't even sure what I was liable for. After talking to the representative, they thought I was responsible for the charge since they thought I went over the time allotted to me (2.5 hours) when I was well under the time frame, and the movers confirmed that. Once that was clarified, they're reason for why I should be responsible for the charge was "that's not how we work". After that conversation, the [redacted] of the moving company called one of the movers in an attempt to speak with me. He claims that I was responsible for the charge because Manhattan Mini Storage notified me of the conditions in an e-mail they sent me that confirmed the move. At the time, Manhattan Mini Storage had not sent me such a message. So I called Manhattan Mini Storage back, asking them why I hadn't received the e-mail. The representative checked and informed me that the e-mail was not sent to me, but they had it on file. Therefore, according to them, even though I had not received the e-mail I was still responsible for it. He then sent me the e-mail. After reading the e-mail, it still did not explicitly state the conditions of the move. At this point I spent about an hour and a half dealing with this conflict, and simply wanted to rest. However, the only way to get the movers to leave was by paying the charge. At the time, I did not have the funds to cover the entire amount, so I split the total charge with my form. I filled out an ETF form that authorized a charge on my debit card for $131, and my friend did the same. A few days later a charge from Moving Ahead was posted to my account for $262. An amount that I did not authorize.Desired Settlement: I would like for Manhattan Mini Storage to help resolve this matter with Moving Ahead.

Business

Response:

Manhattan Mini Storage reached out to Moving Ahead who then resolved the complaint.