Manhattan Mini Storage

Review: This place will not return my deposit. I used this place for about 20 days in March. They were supposed to return my deposit by sending me a check in the mail in 10 days. I waited 1 month for the check. I talked with them and they said that they had sent my check to an old address in Texas. I gave them a good address to send it to again about a month and a half ago. They told me it would only take 10 days.

They are going to probably jive you something about sending it to the wrong address again because that is what they plan on doing to keep the money in their checking account. I believe my deposit is $114.Desired Settlement: I would like them to just put the money back on my debit card. Sending me the check like what was agreed to would be fine also.

Business

Response:

I attempted to contact Guest in regards to his refund check, however all contact numbers are not in service. an email was sent to [redacted] . which is the address he provided at the time of rental. The guest check was mailed to him back on 03/**/14. The check was then returned to our main office at [redacted]. The guest can either be resent the check or he can pick it up at the [redacted]. I can bee contacted at the email above or at ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are just stalling because they think I will give up. They sent it to the wrong address twice? Wow. What a coincidence. I looked in my email they never tried to contact me my email. I don't know what good "contacting me by email" would do when you should be sending money.

If they would send it to the proper address that would be fine.

It is:

Here is also my phone number I don't want them to have. Maybe they can send the money to my phone number.

###-###-####

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,

The original check mailed on 3/**/14 was voided and a second check was mailed on 6/**/14 to the following address:

[redacted]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I rented storage in may. Come october I decided to move out , however mini storage demandes on $357 that covers difference between now and february ( since I have "length of stay" imposed on the account ) , besides they added charges for services I have not recived ( move in charges ) . I agreed upon keeping 2 month deposit ($166) but refuse paying additional $118 ... Please help me settle this case.Desired Settlement: company keeps deposit for 2 month ... I dont have to pay additional $118

Business

Response:

[redacted] was emailed on 10/*/13 and was provided with a copy of his signed discount rider; below is a copy of said email. Additionally, the amount in owed is $42 through the end of October 2013, after we removed the $76 Moving fee.

Hello [redacted],

Attached is the discount rider signed by you on 5/**/13 in which you agree to accept the terms on receiving a reduced rate in exchange of your commitment to keep your rental through 2/**/14. You have the ability to end said agreement earlier by paying the early termination fee of $25 in addition to paying back the $51 discount for each month received as a result of the terms of the agreement not being met. In addition, I am more than happy to waive the $76 balance from the unused move; we are able apply the $162 security deposit towards the balance, leaving $42 owed through the end of October 2013.

Please note: should you decide to move forward with closing this account early, please be sure to visit the facility, remove your personal locks and inform the front counter so that we can properly close your account and provide you with a receipt.

Best,

General Manager

Manhattan Mini Storage

Review: On July **,2013, I made a 9-month agreement with Manhattan Mini Storage (MMS) on [redacted], to rent a storage until 4/**/2013, for a monthly rate of $48. I chose this site because it was on the same block as my residence, which made it very convenient. Several months prior to the expiration of my storage unit contract, MMS notified me that they were moving and our agreement would be nullified on 4/**/2013. Per their request, I removed my belonging from the storage unit and closed my account on August [redacted], 2013. I closed the account because the other MMS sites did not provide the convenience of proximity equal to this site. While closing my account, the representative told me that since my contract did not expire, she could not give me my deposit because she did not have authorization. She provided me with the contact information of her supervisor ([redacted]), who would authorize it. I should expect the deposit refund by end of May 2013. Not only did I not receive a refund, but I was charged for the entire month of April, despite honoring MMS’s request to vacate the unit. Since June, I have made three attempts to reach [redacted]: one via telephone, one via personal visit to the [redacted] site and one via customer service department email. For the past 90 days I have not been contacted by MMS.Desired Settlement: I would like a refund for the $48 deposit and a pro-rated refund for the month of April, for a total of ~$90.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The amount owed to me was paid in full on 7/**/13.

Sincerely,

Review: This complaint is on behalf of [redacted].

I have been retained to handle this matter.

**. [redacted] had a storage unit with Manhattan Mini Storage at location [redacted].

Apparently the credit card on file during 5/2013 expired, and was not able to be automatically billed.

I was told today on 10/2013, not only was her unit auctioned off, but all the contents of it were sold too.

She received a bill from collections agency for approximately twice the rate she owed due to declined credit card ($407.13 to be exact).

My complaint regards the fact that **. [redacted] was never contacted once by phone, email, or letter asking for a new credit card number.

She had no idea whatsoever and would have provided one happily.

In fact, she paid the collections letter immediately, and asked them to apply the new credit card to her unit, because she had no idea it was auctioned off and she lost all of her belongings.

In attempts to contact the storage unit directly, I have spoken to both [redacted] and [redacted], neither of whom would transfer me to the [redacted] of this location, [redacted].

Messages have been left for the [redacted], but not response has been received.

This is absolutely unacceptable behavior by a company handling people's belongings.

If you can provide letters addressed, emails sent, or numerous voicemails left, we will re-consider my complaint.Desired Settlement: We will drop this case entirely and not pursue legal recourse for lost property inside storage unit

as soon as the $407.13 is refunded to **. [redacted]'s card,

which was collected by [redacted] (###-###-####).

I expect expedited delivery of these generous ter**,

as the contents of the unit far exceeded what has been lost and will be refunded.

Consumer

Response:

Hello [redacted],

Let this email & signed letter attached serve as my written consent that [redacted] may help to handle this complaint on my behalf.

You can contact me here at anytime.

Best Regards,

Business

Response:

To whom it may concern:

This is a legal matter, not a customer service dispute therefore we will not be responding to this complaint.

We request removal of this complaint from our profile.

[redacted]: Please contact Manhattan Mini Storage directly and/or use the appropriate means of communication to file a formal complaint.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I take back the original complaint.

Please take it down.

Sincerely,

Review: This account was charged off. I was told if I settled they remove it from my credit report.Desired Settlement: Just remove the account from my credit report

Business

Response:

To Whom It May Concern,

My apology if that was not the case. Our previous guest [redacted]’s account was closed on 1/**/10 with balance of $371.00 That amount was reported to collection department and the guest have made a full payment on 8/**/11.

Once the debt was paid in full, we have sent courtesy letter to [redacted] advising that the debt is settled and also to collection. We have fulfilled our obligation. Please let me know if there’s anything else we need to provide to close this case.

Thank you.

Review: Dear Revdex.com Team,

Unfortunately very disappointed with Manhattan Mini Storage. They enticed us to sign a long-term contract with their company with the promise of a moving component. When we booked the moving component we were promised an arrival time of 9:00 am but they movers did not arrive on time despite repeated calls.

They arrived late and it interfered with our work schedule and we had to end-up taking time-off from work despite all the agreements on a set time of arrival.

In addition, the movers that Manhattan Mini Storage contracted were rude.Desired Settlement: Billing adjustment or reduced rate.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] See response below from the business:

---------- Forwarded message ----------From: Larry Morley <[email protected]>Date: Wed, Aug 19, 2015 at 9:38 AMSubject: RE: COI & WKRS COMPTo: Aik Wye Ng <[email protected]>Hi Aik, I do apologize for the inconvenience that you experienced. I have asked the manager of the location to apply a $50 credit to your account, which was just applied. Again, I do apologize for the inconvenience - please let me know if I can be of any further assistance. Sincerely,Larry S. MorleyDirector of SalesManhattan Mini StorageEdison ParkfastEdison Properties520 8th Avenue, 19th FloorNew York, NY 10018212-STORAGE212-786-7243Office: 212.631.5916Fax: [email protected] www.manhattanministorage.comhttp://www.parkfast.com/http://www.edisonproperties....⇄

Review: This company put parameters in place in order to gauge money out of it's clients. They only send you the bill after it's late and they've tacked on a $20.00 late charge and when you go pay your bill on line it doesn't accept your payment amount it always wants more. One of there employees informed ,e he didn't understand why that happened... it's happened every time I tried to pay...I've had it with them... Please help.Desired Settlement: I would like some of my late fees they conveniently tack on.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On a number of occasions Manhattan Mini Storage has neglected to mail me a bill until they claim "payment is late" and a $20 Late fee is added to the month's rent for storage. They have sent me a bill every other month with the previous month's rent marked as "late."Desired Settlement: Refund of my last $20 "late fee" and begin mailing my bills to me on time, every month instead of every other month with a late fee attached

Business

Response:

Dear [redacted], Thank you for the email. We apologize for the circumstances that resulted in this complaint and are very confident that we can resolve the issues to everyone's mutual satisfaction. This complaint has been forwarded to your facility manager, Nicholas A[redacted]. Nick, will be contacting you shortly to discuss the resolution. If you would prefer to contact him directly you may do so by calling ###-###-#### or emailing directly at [redacted] Regards Roosevelt S[redacted]VP of Operations Support

Review: This company was supposed to refund my security deposit within reasonable time after I vacated a storage unit, which is maximum 2 weeks in the City. It has been one month and I have not received the refund. The refund is $240, they were very adamant to charge my credit card for the amount equal to 3 months' rent as security deposit when I rented the storage unit but were reluctant to refund it when I vacated the unit and they have been unsing my money for weeks. They can refund it to my creaid card but for some reason they will send me a check which I did not prefer but they forced me to accept it and it has been a month but no refund in sight!!!!!!!Desired Settlement: Send my $240 asap!

Business

Response:

To whom it may concernMMS mailed refund checks in the amounts of $220 (check #[redacted]) and $20 (check # [redacted]) to the guest on October **, 2014. Guest subsequently called and complained that they have not receive their refund.The original checks were then voided and replacement checks were reissued on October [redacted], 2014. Check # [redacted] = $20; Check # [redacted] = $220

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business is lieing.First of all they did not send any checks to me, but they are claiming that they have done so. I talked to several people and they told me that the checks will be sent on [redacted] October. This is 3 weeks after I vacated the unit. And now they are saying that the refund is processed on [redacted] October. This is a BIG LIE! Furthermore, Business must verify the right address as I think they do not look at the last statement I signed which states that my address gas changed.

MY complaint is NOT resolved!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The original checks dated 10/**/14 were mailed to the following address:[redacted]We then mailed replacement checks on 10/**/14 to the following address: [redacted]

Review: The company is aware that I have my personal identification & legal information within the storage unit and I would like to know if they can legally sell my identity & confidential legal evidence. I have requested the documents,files,etc. back & I was denied.I was also denied an extension to make payments. Therefore, I sent the general manager an email because I am concerned that my identity may possibly be stolen if an employee of the facility opens the storage unit. The data may also be compromised if the facility sells the items within my unit. I have never been served a certified letter from Manhattan Mini Storage in regard to this matter of the storage unit. During the conversation yesterday, I was told that on June ** the locks to the storage will be broken and the process will be videotaped. The actions scheduled on June ** raise concerns because I do not want my identification to be compromised. My concern is not solely the concern about the theft of the property but primarily the theft of the information that is contained on any property such as the documents,files,etc. How will I know that pictures or video of the documents will not be taken? If the information is being sold, then who will have access to my identity? If the lock is broken & then switched, then who will have access to my personal identification?Who will have access to the confidential legal documents enclosed within the storage unit?Several concerns about fraudulent activity that can occur due to any sale of my documents have arisen. Someone can use details to illegally file paperwork,make purchases or my entire identity can be assumed by another person to open bank accounts,take out loans and conduct illegal business under my name.Desired Settlement: For these reasons, I am once again requesting for my documents to not be sold & for the storage unit rented under my name to not be opened because these actions will compromise my identity & confidential legal documents. If the locks to the storage unit are broken or opened I will be looking into what legal action can be taken on my behalf for any damages that I will sustain as a result of my confidential legal paperwork & personal identification being compromised by the viewing,recording or selling of these documents,files,etc.

Business

Response:

To whom it may concern,

This guested signed a termination agreement and vacated his unit on June [redacted].

Review: To Whom It May Concern:

I rented a small space at Manhattan Mini Storage & vacated the premises after 10 days. I requested a prorated refund in the amount of $131.50 for vacating 1/2 a month early. The response given to me was "my system doesn't allow an override". This is an invalid response. I would like half a month refund in the amount of $131.50

Thanks ahead, [redacted]Desired Settlement: refund me $131.50

Business

Response:

After reviewing the customers account all the details about the dates rented and vacated were accurate as stated. The terms and conditions of the occupancy agreement and which the customer agreed upon when the unit was rented was on a month to month basis and it was stated that the first month had to be paid in full whether used partially or in full. The following is a direct abstract taken from the customer's occupancy agreement and states that ; A. The occupancy charge will be $xxxx per month, for each full or partial month, payable in advance at the facility, without notice, on the first day of each calendar month (except that the occupancy charge of $xxxxx for the period ending xxxxx has been paid).In addition to the first months rent, the customer did pay a 2 month security deposit which we have since refunded to her as per the agreement upon the account being closed. We do apologize for the miscommunication but the reason for the first month not being prorated was not related to system not allowing it.

Review: business is constantly calling me looking for a rashia f[redacted] when I have told them many time there is no rashia f[redacted] at this number but the call continue to roll in very unprofessionalDesired Settlement: please do not ever call me again

Business

Response:

We apologize for any intrusions these phone calls may have caused you. The phone number provided by our customer at the time of rental (2006) was [redacted]. We have not received any requests to change that phone number. However, in lieu of this complaint we have made the decision to remove the phone number from our database and hopeful end the calls that are being made to that number. Regards,Roosevelt S[redacted]VP of Operations

Review: Once again, Manhattan Mini Storage has hit me with a totally ridiculous fee. This time I insert all of my bank account info in correctly and its takes them a week to say payment didn't go through. I can show you how there was more than enough money in my account. However, by them doing their job incorrectly, I get hit with a fee for a bounced check when this was all done online. Plus a late fee.

Manhattan Mini Storage thinks they are God and above the law. They can decide if an on time payment was late and just keep charging fee after fee. Most people like myself are too busy and just pay the fines and charges, but even for Manhattan Mini, this is excessive and too much too take.

If all the fees I ever paid are not refunded to me can the Attorney General of the State of New York please investigate this company or can Channel 4 news do a story about their entire operation?Desired Settlement: REFUND AND APOLOGY!!!!!

Business

Response:

Dear Revdex.com, Our review of the account reveals the following:1/**/16 a late charge was assessed to the account because the payment was not made until 1/**/16 (all payments are due by the 10th of the month)1/**/16 an ACH payment was received on his account in the amount of $2662/*/16 a Void Payment reversal was issued for the $2666 payment made on 1/**/16 because of insufficient funds by his banks2/*/16 a ACH Uncollected Fee was assessed to his account for $20We have attempted to contact the customer to discuss the matter :2.*.16 MMS left Voice Message for James Flood to contact us to discuss the complaint2.*.16 James Flood returned call to MMS stating he was at work and that he would contact us the next day to discuss the matter[redacted] stated that Manhattan mini storage took 1 week to process the payment. This is not a true statement. It was applied on the [redacted] and was returned within 4 business days by his bank. Manhattan Mini Storage charged all the fees in accordance with our contractual agreement with the based on the payment history. We would be happy to assist the customer in setting automatic payment options to ensure that future payments are submitted in a timely manner. We look forward to discussing the matter with the customer in hopes of mutually resolving any misunderstandings that may still exist. Please have [redacted] contact Jason B[redacted] @ ###-###-####RegardsRoosevelt S[redacted]VP of Operations Support