Manwin Billing US Corp

We have reviewed the account in question and it appears there may have been a misunderstanding of what was purchased by the customerThis Is an overview of what took place: • A $2-day trial membership that converts to a full subscription for $If not canceled after hours • The terms of this trial membership are clearly written on the website before the member confirmed the purchase • A second promotional $3-day trial membership (converting to full subscription for $If not cancelled) to a second website was offered and accepted at the same time as the first trial • This second website is clearly offered with an option to refuse, and the terms of the trial are again clearly outlined on the web page before the customer confirmed the purchase The customer contacted our 24/customer care department after the hour pertod had passedThe first account had successfully upgraded, and the second account had not successfully upgraded due to a declined transactionAs per the Terms and Conditions of the membership agreed to upon sign..up, the member was not entitled to a refund for the subscription that had upgradedThe customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstandingThe customer asked to discontinue service on this membership, which was executed In good faith, We have refunded the $charge that was requested by the customerOur hope is that the customer understands that the terms of the membership purchased were clearly outlined, and that his continued business is valuedWe invite you to contact us at should you require more information Thank you, Manwin Billing Ireland Manwin billing Us Corp

I called the company for technical support when their promotional ads prevented my access to pay sites Their technician demanded credit card and personal information to troubleshoot the problem

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

We have reviewed the account In question and It appears there is some information missing in the complaint submitted to you:
• A second membership was sold, but was clearly offered as a preselected checkbox on the join page for the website; this offer
was accepted by the customer
• The full Information for both website subscriptions was emailed to the customer immediately after joining in two separate emails
• The name appearing on the charges was a dfscreet billing descriptor that stated "Epoch", which is the name of the billing company processing the charges for the websites; their contact information Is clearly listed on the websites (www.epoch.com) and the welcome email sent to the customer
• On April 25, 2014, the customer contacted Epoch to inquire about the charges and was refunded the amounts in question
Our hope is that the customer understands that the terms of the memberships purchased were clearly outlined, the opt-out feature is a common offer on website subscriptions, and that his continued business is valuedWe invlte you to contact us at *** *** *** should you require more information
Thank you,

We have reviewed the account in question and it appears there may have been a misunderstanding of what was purchased by the customerThis is an overview of what took place:
• A $2-day trial membership that converts to a full subscription for
$if not canceled after hours
• The terms of this trial membership are clearly written on the website before the member confirmed the purchase
• A second promotional $3..day trial membership {converting to full subscription for $if not cancelled) to a second website was offered and accepted at the same time as the first trial
• This second website is dearly offered with an option to refuse, and the terms of the trial are again clearly outlined on the web page before the customer confirmed the purchase
• The full Information for both' website subscriptions was emailed to the customer immediately after joining In two separate emails, indicating how he/she can cancel and at what time the upgrade would occur if he/she should choose to remain a member with full access
The customer contacted our 24/customer care department after the hour period had passedAs outlined in the Terms and Conditions of the membership and in the emails sent to the customer, both accounts had upgraded to full monthly membershipsAs perth Terms and Conditions of the membership agreed to upon sign-up, the member was not entitled to a refund for the subscription that had upgradedThe customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstandingThe customer asked to cancel future recurring charges, which was executed
In good faith, we have refunded the $and $charges that were requested by the customerOur hope 1s that the customer understands that the terms of the membership purchased were clearly outlined, and that his continued business is valuedWe invite him to contact us at *** *** *** should he require more informat1on

I called the company for technical support when their promotional ads prevented my access to pay sites. Their technician demanded credit card and personal information to troubleshoot the problem

We have reviewed the account in question and It appears there may have been a misunderstanding of what was purchased by the customer. This is an overview of what took place:
• A $4.95 2-day trial membership was purchased on Feb 23
•
class="Apple-tab-span"> It was manually upgraded by the customer to a full month membership for $39.95 the same day
• The upgrade was displayed to the customer clearly, indicating the account would be billed
• A second promotional $1.00 3-day trial to a second website was offered and accepted at the same time as the first trial
• This second website was also manually upgraded for $19.95 on the same day with clearly
labeled prices displayed
• The full information for both website subscriptions was emailed to the customer immediately after joining 1two separate emails
The customer contacted our 24/7 customer care department after the accounts had been upgraded. As per the Terms and Conditions of the membership agreed to upon sign-up, the member was not entitled to a refund for the subscriptions that had been manually upgraded by the customer. The customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstanding. The customer asked to discontinue service on this membership, which was executed.
In good faith, we have refunded the $39.95 and $19.95 charges that were requested by the customer. Our hope Is that the customer understands that the terms of the memberships purchased were clearly outlined, and that his continued business is valued. We invite you to contact us at [redacted] should you require more information.

We have reviewed the account in question and it appears there may have been a misunderstanding of
what was purchased by the customer. This Is an overview of what took place:
• A $1.00 2-day trial membership that converts to a full subscription...

for $39.95 If not canceled
after 48 hours
• The terms of this trial membership are clearly written on the website before the member confirmed the purchase
• A second promotional $1.00 3-day trial membership (converting to full subscription for $40.00 If not cancelled) to a second website was offered and accepted at the same time as the first trial
• This second website is clearly offered with an option to refuse, and the terms of the trial are again clearly outlined on the web page before the customer confirmed the purchase
The customer contacted our 24/7 customer care department after the 72 hour pertod had passed. The first account had successfully upgraded, and the second account had not successfully upgraded due to a declined transaction. As per the Terms and Conditions of the membership agreed to upon sign..up, the member was not entitled to a refund for the subscription that had upgraded. The customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstanding. The customer asked to discontinue service on this membership, which was executed.
In good faith, We have refunded the $39.95 charge that was requested by the customer. Our hope is that the customer understands that the terms of the membership purchased were clearly outlined, and that his continued business is valued. We invite you to contact us at 1800 276 6048 should you require more information.
Thank you,
Manwin Billing Ireland Manwin billing Us Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Review: I have been trying to retrieve my username and password that was provded by the site mofos.com/probiller. I lost a device the provided login info was on. I have exhausted every means of retrieving the login information and now wish to cancel the subscription service but can't because I still can't be provided my log in info. I have repeatedly provided my name, zip code (last four residences) credit card, email address. And still I can not get the information to cancel this account.Desired Settlement: Wish my account to be canceled or log in information provided to cancel myself.

Review: Bought a $1 2-day trial to an adult site then noticed 4 unauthorized payments to my card from them a little over a month later.. I contacted support immediately and they said I subscribed to 2 memberships, pornhubpremium and brazzers, (which I did not) and I have been charged for two months for each website. I asked to cancel any memberships and to refund my money. They said they canceled and sent me a cancellation email (never received this email). They also said they couldn't refund my money and that I did sign up for them. I know full and well I did not agree to these subscription services. This was a scam and not fully confident my membership is canceled because I never received that email. I lost about $150 into a service I never knew I had nor wanted. Maybe one day I might have signed up for these memberships (for real this time) and now will never do it because tricking people into stealing their money isn't a business I will support.Desired Settlement: I want my membership charges to my card refunded completely and my email of cancellation so I know I wont be charged again. I also want this scam to be fixed so more people don't fall into it. Thanks

Review: Company charged me for product that I did not select as wanting to purchase. Noticed charges on bank statement and challenged them. They said I am stuck with it and that I should not have selected that if I didnt want it. I informed them that I had never logged in to use the account and never got an email saying that I had access to it. They failed to listen and take care of me as a customer.Desired Settlement: The business needs to apologize for the way their customer service was treating their customers and also needs to refund my money that I was charged for something I didnt know I could use.

Review: this is adult web-site ... I was on around 3 or 4 a.m. I was looking not to enroll in anything long just very short term ... I thought I was signing up for a trial run a month I believe ... and a charge of $20 or so $'s ... So I signed up PLEASE LET ME SAY THAT I WAS WANTING SOME [redacted] ACTION ... It the middle of the night and I'm in a hurry SO TO SPEAK ... so I signed up ... ALL'S WELLS . The next morning I was on our [redacted] web-site and I realized what has happen ... The amount that I was billed was $100.00 not the amount I throught I was signing up for ... l most fainted ... I called the billing people and tired to explained my problem and they did not want to hear anything. I truly feel that they take complicate advantage of the whole thing ... They know that people are "HOT" for there service in the middle of the night "like myself" THATS the whole prob lem they take gross advantage of the whole thing knowing what people are going thur and getting there service . I feel that I have been raped ... I know that I'm not the first and won't be the last ... I THINK THERE PRACTICES ARE DISCUSSING PRAYING ON THE WHOLE SITUATION W/PEOPLE IN A HEATED WAY ...Desired Settlement: I THINK THAT I WAS TOTALITY TRICKED INTO GOING FOR THE HIGHER AMOUNT.

Review: The website offers a small window that claims a subscription to [redacted] which is an adult website. It offers a trial period of 2 days for only $1. But what is hidden in fine print is this: Amount: $1.00 converts to a subscription of$29.97 on Thu 2014-Jul-10 08:20:05 EDTThere is no reason for this kind of sales other than to 'trick' people into paying $30.97 for something that looks like it is $1.00. They only reason they get away with it is because it is an adult entertainment company and so they are not in the spotlight. If any mainstream internet service provider or cell phone carrier tried this they would be crucified by the media. This is wrongful business practices.Desired Settlement: A full refund of $30.97 and a possible injunction against this kind of business practices for this company.

Business

Response:

We have reviewed the account in question and it appears there may have been a misunderstanding of what was purchased by the customer. This is an overview of what took place:

• A $1.00 2-day trial membership that converts to a full subscription for $39.95 if not canceled after 48 hours

• The terms of this trial membership are clearly written on the website before the member confirmed the purchase

• A second promotional $1.00 3..day trial membership {converting to full subscription for $29.97 if not cancelled) to a second website was offered and accepted at the same time as the first trial

• This second website is dearly offered with an option to refuse, and the terms of the trial are again clearly outlined on the web page before the customer confirmed the purchase

• The full Information for both' website subscriptions was emailed to the customer immediately after joining In two separate emails, indicating how he/she can cancel and at what time the upgrade would occur if he/she should choose to remain a member with full access

The customer contacted our 24/7 customer care department after the 72 hour period had passed. As outlined in the Terms and Conditions of the membership and in the emails sent to the customer, both accounts had upgraded to full monthly memberships. As perth Terms and Conditions of the membership agreed to upon sign-up, the member was not entitled to a refund for the subscription that had upgraded. The customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstanding. The customer asked to cancel future recurring charges, which was executed..

In good faith, we have refunded the $1.00 and $29.97 charges that were requested by the customer.. Our hope 1s that the customer understands that the terms of the membership purchased were clearly outlined, and that his continued business is valued. We invite him to contact us at [redacted] should he require more informat1on.

Review: [redacted] is a subscription website that says that they will allow you to download video content. They do not specify which content is available--but they do say that some of the videos are classified as VODs, and they need to have an extra fee to download those. I signed up, and then I found out that many of the scenes are not downloadable. These are not in the VOD category. I specifically signed up for the monthly membership because I wanted to download scenes. I contacted them in an online chat the woman said that I should be satisfied to just be able to watch the scenes. I said that it wasn't clear before I signed up that this was the case--and that it was unclear. She said that I should be satisfied with the downloadable content that they had. But there was no indicator which content this was--nothing was labeled. I was very frustrated and asked for my money back and she said that she wouldn't do it. I just signed up for the site today--I have the right to change my mind, right? I think that they need to be more clear--to give out this information BEFORE they take your money.This is the text of my online chat conversation with them:Welcome to Probiller.We strive and take pride in answering our chats within 90 seconds. A representative will be available to assist you shortly7:14:33 p.m.Probiller Support:Camelia has joined the conversation.7:14:37 p.m.Camelia:Thank you for contacting Technical Support. My name is Cam. So that I may better assist you, may I please have: -The email address that you used to sign up with this service. -The name of the website that you are contacting us about. -Your full name. -The zip/postal code on your account. -The type of card, as well as the last 4 digits, that you used to pay for this service.[redacted]Desired Settlement: I will be satisfied if I get my money back---$14.95.

Review: I was on this website twistyreels.com and it said to join now for 2 day trial would be $1.00. So I filled out the information and tried it out and as I was liking through the site I received an email saying thank you for joining for $29.99. I immediately emailed them back stating it was offered for a two day trial for $1.00 to please cancel this. The next email I got was they couldn't locate my account. So I verified more information and it was canceled. So today 7/17 I checked my bank account and I was charged $1.97 and $29.99. So k called the billing number and the lady in the phone told me that if when I was sighing up did it refresh and tell you to enter another username ? So I said I don't remember but most likely. She said when that happens it Automatically signs you up for the $29.99 trial and I should have selected the $1.00 trial !!!!!That to me is a scam how am I to know that you need to re click on that amount ???? I am very disgusted with their entire situation. I am sure I am not the only person to complain. I believe that they do this on purpose to scam people out of their money.Desired Settlement: I would like a refund for the $29.99 and for my bank fees that I occurred since they billed me for something I knowingly did not have funds for in my account. I have no problem sending my bank statements over to show the overdraft charges that I have since this billing.

Review: Upon clicking on an adult website, I agreed to be charged $1 for a trial membership for 24 hr period, upon which I would be auto-charged a memb fee. In doing so, the site appeared to not register the first 'I agree' agreement so I clicked it again and sure enough, it charged me another $1 and again I was signed up for another monthly membership.Knowing I would never use the site beyond the 24-hour period, I immediately emailed to cancel the memberships through their site, not from my email account, thus I have no record of it. In a subsequent conversation with a co. rep., it was acknowledged that I did email them but not acknowledged by the co. since that one time.Due to the private nature of the site, I apparently used an old email address to avoid my main email acct and did not receive memb confirmation emails. When I called the co. after discovering the first mo's charges: $39.95 & $29.97, they were completely confounded how I was being charged the amt. I clearly requested the Charges to stop. They could not find any trace of my charges even though they had my name and visa. I gave them the wrong email addr apparently and they were all to happy to not ask for further info to make the charges stop. I was told to please call back if I saw any add'l charges. 2 months passed and 2 more sets of charges (~ $70 per month) when I called and demanded they figure out why I am still being charged when I had:1. Immediately emailed that I wanted to discont any memb after the first 24-hr pd &2. I called as soon as I saw the charges and believed in good faith they would discont all charges and then credit me back the initial ~ $70 fees.However, I was only blamed and told 'Ma'am, you signed up for this. You should have checked your old email acct. It doesn't matter that you never used it. We don't monitor usage, only memberships.' There was no understanding that if a customer didnt want the membership,clearly there was an error and that I actually HAD emailed to cancel.I did report fraud to my VISA.Desired Settlement: I would like to have a refund of the total charges of approx $210. I was granted ~$140 in refunds, but told that since it was not considered fraud after their investigation, a collection agency would be seeking pymt for those refunds. I have excellent credit and never had a collection agency come after me for unpaid/due charges. I am afraid I will be harassed/bullied by this online billing company, whose reps are clearly trained to argue with the average consumer so they give up seeking refunds.

Review: Accidentally signed up for multiple services on their website because their website doesn't clearly state that you are signing up for multiple services until you get the email in your inbox. I talked to customer service right after getting the confirmation emails and they processed my cancellation request but wouldn't approve my refund or prorated refund request.Desired Settlement: I asked for a refund or even a prorated refund and was denied. The website doesn't clearly state that you are signing up for multiple services until you get the email in your inbox. Remind you my membership was activated the morning of February 23, 2014 and I talked to customer service about the cancellation and refund that same morning so I didn't even use it other than to just talk to customer service.

Business

Response:

We have reviewed the account in question and It appears there may have been a misunderstanding of what was purchased by the customer. This is an overview of what took place:

• A $4.95 2-day trial membership was purchased on Feb 23

• It was manually upgraded by the customer to a full month membership for $39.95 the same day

• The upgrade was displayed to the customer clearly, indicating the account would be billed

• A second promotional $1.00 3-day trial to a second website was offered and accepted at the same time as the first trial

• This second website was also manually upgraded for $19.95 on the same day with clearly

labeled prices displayed

• The full information for both website subscriptions was emailed to the customer immediately after joining 1two separate emails

The customer contacted our 24/7 customer care department after the accounts had been upgraded. As per the Terms and Conditions of the membership agreed to upon sign-up, the member was not entitled to a refund for the subscriptions that had been manually upgraded by the customer. The customer care representative that helped the customer with his account offered a discounted membership as a courtesy for the misunderstanding. The customer asked to discontinue service on this membership, which was executed.

In good faith, we have refunded the $39.95 and $19.95 charges that were requested by the customer. Our hope Is that the customer understands that the terms of the memberships purchased were clearly outlined, and that his continued business is valued. We invite you to contact us at [redacted] should you require more information.

Review: Review: The website offers a small window that claims a subscription to pornhubpremium which is an adult website. It offers a trial period of 2 days for only $1. But what is hidden in fine print is this: Amount: $1.00 converts to a subscription of$34.95 on Sun 2014-Oct-12 08:27:54 EDT. There is no reason for this kind of sales other than to 'trick' people into paying $34.95 for something that looks like it is $1.00. They only reason they get away with it is because it is an adult entertainment company and so they are not in the spotlight. If any mainstream internet service provider or cell phone carrier tried this they would be crucified by the media. This is wrongful business practices.Desired Settlement: A full refund of $34.95 and a possible injunction against this kind of business practices for this company.

Review: I signed up for a site called reality kings with a 30 day subscription. The service does state that it will be a recurring fee unless the consumer cancels the service. This I completely understand, and cancelled the service for the site within minutes after signing up so that only a 1 month period of time would be covered. Recently after reviewed my debit card statements, the company has still been billing me claiming I signed up for several other sites despite the fact that I never had any place to opt in for these services. Supposedly some email was sent that stated they signed me up for these sites and that they will be automatically recurring fees. However, during the original sign up page there were no check boxes or any other places to opt in for such sites. Sending an email telling me I'm getting billed for new services is NOT agreeing to sign up for automatically billed new sites. This is close to fraudulent behavior. Furthermore, there is no place to actually check on the status of subscription on the site meaning the only way to know extra services were automatically on the consumer would be to call customer service. Clearly this is done on purpose so the consumer cannot see these extra services that will be billed.Desired Settlement: I would like to be refunded in full the amounts that I have been billed. I would also like the site to change their website in order to allow someone to change their information, debit/credit cards, see subscription plans, and make cancellation clear. I would also like to see a more consumer friendly approach to signing up for services in the first place, especially given I am not the first person to be unknowingly placed into this situation.